Operations Council

Chair: Tom Joyner (CrossCountry Trains)
RDG Lead: Phil Barrett


To provide collaboration by train operators on all matters relating to railway operations to deliver a safe, punctual and sustainable railway for passengers.

Working Groups

Activity is managed through the following working groups collaborating on specialist areas within the Business Plan:

  • Control Forum
  • Emergency Planning Group
  • Incident Care Team Management Group
  • Operations Standards Forum
  • Passenger Operators Safety Group
  • Performance and Planning Forum
  • Traincrew Forum


  • Identify and promote best practices for train operations to improve industry delivery
  • Identify emerging /create new opportunities for operations practices and efficiencies
  • Provide a collective view on emerging issues/risks
  • Identify/promote/protect train operator interests in the wider network
  • To provide services such as training for Incident Care teams


  • Guidance Notes
  • Scheme brief on industry issues
  • Provision of services such training for Incident Care Teams and platform gauging software
  • Forums/Groups to collaborate on emerging issues and good practice

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