Our Blogs


What does the new Rail Ombudsman mean for customers?

26 November 2018

The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.

Paul Plummer's speech: Rail review requires big conversation to develop ‘Britain’s proposals’ for reform

14 November 2018

Today (14 November 2018), Paul Plummer, CEO of the Rail Delivery Group, is making a speech to rail industry leaders at the Accelerate Rail conference.

An anniversary blog

05 November 2018

5 November 2018 marks the 25th anniversary of the 1993 Railways Act passing which started the partnership between the public and private sectors to run Britain’s railway.

Response to the government's announcement of the Williams Review

19 September 2018

It’s time for bold reform of Britain’s railways.

Independent rail review should consider all options

11 September 2018

As speculation mounts that government is set to announce a rail review, the RDG has been setting out why it believes that a review needs to start by looking at how best to organise the railway to enable greater investment and innovation, and to better join up different parts of the industry so that they can focus on the needs of local communities and people who use the railway.

Economic benefit from rail tourism - case studies

24 August 2018

Find out more about the economic benefit of rail to towns and regions.

Paul Plummer writes in The Times

16 August 2018

Yesterday, rail commuters found out how much their season tickets will rise by next year, as governments peg these increases to July’s RPI.

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