Best Customer Service

This category will reward improvements or excellence in overall customer service for people wishing to make journeys using cycle and train.

The category is open to individual members of staff, train operating companies, station operators and local authorities. Anybody can submit a nomination, including members of the public who may have received outstanding service as a cycle-rail user.

The judges, taking into account user experience, will look for improvements that might include:

  • Staff knowledge and helpfulness
  • Signage inside and outside trains
  • The extent and quality of on train cycle carriage
  • Cycle reservation systems
  • Information provision
  • Value added services – such as bike rental, repair or rescue
  • Genuine long term innovation in services to cycle users

This category is open for nominations from Monday 24th July to Monday 11th September 2017 at 17:00.

All entries will be treated in the strictest confidence. The judges’ decision is final and no discussion or correspondence relating to any of their decisions will be entered into.

If you have any issues with the application process, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Cycle-Rail Awards 2017 entry/nomination form

Your name*
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Your organisation's name (if applicable)
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This is so we can see the geographic spread of nominations. We will not use this data for any other purpose.

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Your telephone number (optional)
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Award category*
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Title of your submission*
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Name of the nominated organisation or individual*
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For organisations, the name of the contact person
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Nominee's postal address*
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Nominee's phone number*
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The sections below are to help structure your submission. The word count for each section must be no more than 250 words. The word count does not apply to any attached appendices that may be supplied to support the bid. By submitting any application, photography or artwork, you are automatically agreeing that the information and content can be used by RDG and its partners, copyright free, for promotion, marketing and case studies. All applications must include three photographs.
Background*
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Project / Activity description*
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Project objectives*
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Project partners and their responsibilities*
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Project financing*
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Success measures - outcomes and/or outputs*
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Appendix document
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You can upload a PDF or Word document here to support your nomination. It will be used for reference only.

All applications must include three photographs which should be provided as separate JPEGs and be a minimum of 2Mb each, as they may be used to illustrate the event brochure.
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