This category will reward improvements or excellence in overall customer service for people wishing to make journeys using cycle and train.
The category is open to individual members of staff, train operating companies, station operators and local authorities. Anybody can submit a nomination, including members of the public who may have received outstanding service as a cycle-rail user.
The judges, taking into account user experience, will look for improvements that might include:
Staff knowledge and helpfulness
Signage inside and outside trains
The extent and quality of on train cycle carriage
Cycle reservation systems
Value added services – such as bike rental, repair or rescue
Genuine long term innovation in services to cycle users
This category is open for nominations from Monday 24th July to Friday 29h September 2017 at 15:00.
All entries will be treated in the strictest confidence. The judges’ decision is final and no discussion or correspondence relating to any of their decisions will be entered into.