* - Mandatory Field
Stolen - For stolen cards a crime number must be included.
Faulty - For faulty cards a clear colour image (front and back) of the card must be attached. If the photo of the faulty card shows visible damage please complete the Lost/Damaged form.
Fire/Flood Damage - For fire/flood damage a report must be attached.
Please check our guide on replacement passes to ensure you are selecting the correct product.
Signed by Employee:
Form - Faulty and Stolen XX34 - This form is not valid for use after 31/03/2024
Once completed save the form with a filename of “YourLastname_Your Firstname_XX34_ddmmyyyy”
– where ddmmyyyy is the date that you send the form to RST).
Then submit via email to email@example.com
or your normal rail staff travel facilities contact point