Customer experience

Customers must be at the heart of everything we do in the rail industry.

Modernising ticketing and improving the customer journey are top priorities for passengers and the industry. Our current focus is on:

  • Rolling out ‘smart’ tickets across the country
  • Supporting government plans to modernise fares
  • Modernising customer information.

This work is overseen by the Customer Board.

Related RDG groups

Note - we may not publish details of every group.

A- A A+