Responding to today's announcement about government plans to introduce one click compensation, Jacqueline Starr, managing director for customer experience for the Rail Delivery Group, which represents the railway industry, said:
Smartphone app, currently being trialled by four train companies, will be rolled out across Britain to revolutionise passenger assistance, making it easier for customers to book help at stations and get a more consistent and reliable service
Paul Plummer, CEO of the Rail Delivery Group, who represent the rail industry, said:
For the first time ever, the 16-25 and Network Railcards are available on smart phones.
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