Commenting on the results of the Transport Focus National Rail Passenger Survey Autumn 2018, Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group, representing the rail industry, said,
End of the line for some of the oldest trains as biggest rollout of new carriages gathers speed in 2019
Train operators across Britain will be rolling out hundreds of new and refurbished-like-new carriages next year – the biggest introduction of new trains in decades.
The next train service calling at platform one will… let you know where it is, find you a seat and show you the nearest toilet
Next year rail customers across the country will start to benefit from smoother journeys with a series of tech upgrades and trials to keep passengers better informed, the rail industry says.
Winter timetable change follows introduction of new process to improve how the rail industry works together to assess readiness for new timetables, learning the lessons from May’s disruption.
- Rail fares for 2019 published – fares held down below inflation for a second year in a row
- New independent Rail Ombudsman launches today
- Rail review requires big conversation to develop ‘Britain’s proposals’ for reform
- Rail companies unveil support for British service personnel and volunteers as the nation marks Armistice centenary