Commenting on the RMT strikes taking place tomorrow (Friday 1 September), Sunday 3 September and Monday 4 September on Northern Rail, Southern Rail and Merseyrail, Paul Plummer, chief executive of the Rail Delivery Group, which brings together train companies and Network Rail to improve the railway, said:
Commenting on the publication of the DfT's Accessibility Action Plan, Crispin Humm, Head of Customer Journey at the Rail Delivery Group, which brings together train operators and Network Rail to enable a better railway, said:
Commenting on the release today of July’s RPI figure - 3.6% - which is used by government to set next January's increase to regulated rail fares, Paul Plummer, chief executive of the Rail Delivery Group – which brings together train companies and Network Rail to improve the railway – said:
Train companies have committed to introducing a new independent ombudsman to investigate and rule on unresolved customer complaints.
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