Supporting customers and improving certainty of services following the May timetable change

While nationwide, more than eight out of 10 services have arrived as planned since the introduction of the biggest timetable change in a generation, some customers have experienced unacceptable levels of disruption.

To provide a more consistent level of service to allow passengers to plan their journeys with greater confidence, Northern and GTR (Great Northern, Southern, Thameslink and Gatwick Express) have introduced temporary timetables across their networks.

In addition, there is ticket acceptance for Northern, Great Northern and Thameslink customers on other services.

You can find out more about the temporary timetable changes and ticket acceptance here:

Northern logo GTR logo
Northern services GTR services

A spokesperson for the Rail Delivery Group, representing the rail industry, said:

“Since the interim timetables were introduced by train companies earlier this month, customers now have more certainty about their journeys and ticket restrictions have been relaxed to provide more journey options. We are focused on greater certainty and will keep further options under review as the industry works together to get services back on track.”

The May timetable was introduced on 20 May and was part of delivering the rail industry’s plan to add 6,400 extra services a week and 7,000 new carriages by 2021, using new and upgraded track across the country to give customers a better service, better connect communities and secure £85bn of additional economic benefits.

Passengers are advised to continue to check with their train company before they travel. They can also check their train times on the National Rail Enquiries website or download the National Rail “Alert Me” app for updates.

Compensation arrangements

If passengers are delayed when travelling, they can apply for Delay Repay compensation for each affected journey. Enhanced compensation to cover the longer period of disruption is also being arranged for season ticket holders.


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