Useful links for passengers

This page is for people who travel by train or want to know more about our public-facing services

Note: RDG is not responsible for the content or appearance of any linked site and cannot be held liable for information posted onto any other site.

 

Disabilities and rail travel

The National Rail Enquiries website contains links and advice for disabled passengers and their carers. It also contains a list of train operators and the contact details for their Passenger Assist teams.

The national Freephone number for Passenger Assist is: 0800 022 3720. If you know which train company you will be travelling with, you can contact their Passenger Assist team directly.

If you meet the conditions, you may be eligible for a Disabled Persons Railcard, entitling you and your carer to a third off most rail travel.

Transport for All is a group that lobbies for the rights of disabled passengers.

 

Rail consumer groups

The Association of Community Rail Partnerships (ACoRP) is a federation of over 50 community rail partnerships and rail promotion groups.

There are also several groups that lobby on behalf of passengers:

 

Railcards and passes

There are a number of Railcards that can get you discounts on train travel, if you meet the conditions. The national ones are listed here:

There are also international Railcards:

 

Stations and onward travel

If you are travelling by bus or bike once you arrive at a station, you may find these links useful:

  • PlusBus - a discounted bus ticket that you buy with your train ticket
  • PlusBike - a one-stop shop for information about your combined cycle and rail journey, from National Rail Enquiries.
  • Bike and Go - a bike hire scheme from participating train stations

Station travel plans detail how stations should develop links to other sustainable transport options, and the national Cycle-Rail Awards reward innovations in cycle provision linked to railway stations.

The RDG is also looking at how we can improve stations and their facilities. Find out more about the Stations work stream.

 

Tickets and timetables

The National Rail Enquiries website contains a number of resources to help you plan your journey:

You may also be interested in understanding where your ticket money goes.

The Days Out Guide website provides ideas on what to do when you arrive, and contains lots of 2-for-1 vouchers.

When you buy a ticket to travel on the rail network, you make an agreement with the train companies whose trains the ticket allows you to use. The National Rail Conditions of Travel summarises the key rights and obligations within that agreement, and the minimum level of service you are entitled to expect.

The RDG continues to look at how we can improve passenger information and ticketing through our Information & ticketing work stream.

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