Download and Save the Web Form
The standard forms can be completed on word processor software (such as Word or Pages) or as PDF documents. Once completed you can print and post them to us with any other required information.
Download and Save the Standard Word Form
If the form does not open on your machine, it may be because you do not have compatible software. If this happens, you can save the file using Print and Save as a PDF on your browser and then print and complete the information.
Once the form is complete you can post it us (except active employees of Non-TOCs, Network Rail and BTP - see below), attaching the form and any other required documents or information.
Please send to:
Please do not send original documents in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed.
In addition, RST are not liable for any loss or damage as a result of items sent to or from us being lost or delayed in the postal system. For the avoidance of doubt, this includes returned cards and passes that may affect future travel eligibility or charges - items lost in this way cannot be replaced by payment of a replacement fee and should be sent to us by "Signed For" delivery methods.
Please contact your usual travel facilities contact point as below: