Coronavirus - travel advice

Page last updated Thursday 02 April 2020, 11:20

The health and wellbeing of our passengers and staff is always our top priority. We know passengers may have concerns, and rail companies are working closely with government to take the steps needed to keep our vital services moving while keeping customers safe.

We are asking passengers to follow the latest advice from government and public health officials.

The government has advised people against non-essential travel. If your journey is essential and you need to go by train, please check before you set out.

You should also follow public health advice: if you need to cough or sneeze please ‘catch it, bin it, kill it’. If you or the people you live with have symptoms of COVID-19 (Coronavirus), you should stay at home. Please visit the Coronavirus guidance page on the NHS website for more information.

What this means for your train services

We are entering the second phase of our three-stage plan to manage services in response to the Coronavirus outbreak and ensure that vital train services for key workers can keep running throughout a prolonged period of lower staff numbers and customer journeys.

With the agreement of government, we moved to a reduced timetable on Monday 23 March which sees around half the usual number of trains running compared to a normal weekday. Early morning and late evening services are being protected wherever possible to support those doing shift work. Find out more about the timetable changes on the National Rail Enquiries website.

We have also:

  • Shared advice and information about how to stay healthy - there are public health posters and other information around stations and on trains.
  • Done more to ensure our trains and stations are clean. The kinds of steps being taken include a greater focus on cleaning high-touch areas in trains and at stations, such as handrails and ticket machine touch screens, increasing the use of anti-viral cleaning products and ensuring toilets are well stocked with soap and water. Trains are also being checked regularly throughout the day in addition to the cleaning which takes place in depots.
  • Recognised that people’s travel plans may have changed since booking a ticket. So train companies have agreed a package of measures, including removing most admin fees and making special arrangements for refunds on all types of tickets (including Advance and season tickets). Contact your train operator for more details (links on National Rail Enquiries website).
  • Where possible and appropriate, protected frontline staff by reducing contact at ticket barriers, reducing the need for people to handle tickets and cash and removing on-board catering. We also encourage you to purchase your ticket online if you can.

More information from National Rail Enquiries

Travel survey

In response to Coronavirus and the government’s guidance on essential journeys only, train companies are running reduced services. We’re working with train companies and Transport Focus to better understand your needs for essential travel and your recent experience of travelling by train.

  • Are you still travelling by train?
  • What are your travel plans?
  • What impact have the reduced train services had for you?
  • What more could we do during these difficult times?

Your opinion matters to us, but please be assured the survey is entirely confidential and your personal information is fully protected. To take part, please open the Coronavirus travel survey.

Coronavirus and the rail industry - our press releases

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