• What we do

    What we do

What we do

We are continually looking at how to improve services, journeys and value on the nation’s railway.

We plan to deliver a better network for passengers, freight customers and the country by working even more closely together and with UK, Welsh and Scottish Governments, local authorities and other stakeholders to meet the challenges we face.

To support this objective, we are delivering a dynamic programme designed to support our members to:

The RDG also delivers important customer services, including national tickets, passenger information and reservation services.

Today's railway


Improving punctuality, reliability and value for money

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Customer experience


Modernising ticketing and improving door-to-door journeys

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Industry reform


Improving industry structures to enable excellence

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Tomorrow's railway


Better planning for the railway’s future

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We also run campaigns on behalf of the industry, to enhance the reputation of rail

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