LOST AND DAMAGED/DEFACED REPLACEMENT FORM –

* - Mandatory Field

Employee details
Reason for Replacement
EVIDENCE SUPPLIED (DAMAGED CARDS ONLY)

Damaged - For damaged cards a clear colour image of the card (front and back) must be attached.

Replacement Product Required
Special Delivery
Payment Section*
To pay for your card please call 0207 841 8274 between 9.30 and 12.30 Monday to Thursday.
Replacement Information
  • We do not accept AMEX.
  • Where cards contain boxes, then the replacement number of boxes will be issued on a pro-rata basis calculated in accordance with the card’s terms and conditions. (Unless the card is damaged and we can see the number of boxes that have been used)
  • Replacement fee is £15.00 per item (£12.50 for Oyster Status Pass) for 1st replacement in any period of validity. 2nd replacements are £25.00 per item. A 3rd replacement within any period of validity will be declined. Fees are payable for lost, damaged and defaced cards.
  • Payment must be made by Credit/Debit Card by phone. A member of the team will take payment from you when you call based on the details provided on this form. If you do not make payment within 30 days of submitting this form a new application may be required.
Declaration*