Overall train passenger satisfaction has risen to the highest level in over four years, increasing by three percentage points to 83 percent in the last year according to the latest independent national survey, as train operators and Network Rail work together to improve services and support the economy.
The Rail Supply Group (RSG) and the Rail Delivery Group (RDG) have announced a new partnership to coordinate shared objectives better and to strengthen further the industry’s voice.
Commenting on the publication of the High level output specification by the Department of Transport, Paul Plummer, Chief Executive of the Rail Delivery Group, which brings together train operators and Network Rail to improve the railway, said:
Britain’s rail companies are working together to adopt the most transparent measure for train punctuality of any railway in Europe as part of the industry’s drive to improve services for the long-term.
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