• Commitment to new independent ombudsman

    Commitment to new independent ombudsman

    Train companies have committed to introducing a new independent ombudsman to investigate and rule on unresolved customer complaints

    Learn more

  • New partnership with Rail Supply Group

    New partnership with Rail Supply Group

    Enabling us to coordinate our shared objectives better and to strengthen further the industry’s voice

    Learn more

  • Most transparent punctuality measures in Europe

    Most transparent punctuality measures in Europe

    As part of the industry’s drive to improve services for the long-term, we're reporting the proportion of trains arriving to the minute

    Learn more

  • Commitment to new independent ombudsman Commitment to new independent ombudsman
  • New partnership with Rail Supply Group New partnership with Rail Supply Group
  • Most transparent punctuality measures in Europe Most transparent punctuality measures in Europe

Travelling by rail?

Find out how to buy a ticket, where your fare goes, and what we are doing to improve ticketing

Discover the range of Railcards that can get you discounts on train travel, if you meet the conditions

How we are improving stations and their facilities, and linking up the train with bus and bike services

Rail events

More events

Facts & statistics

  • How we compare to Europe

    • According to independent blogger ‘the Man in Seat61’, “the next time someone says (or you read) ‘Britain has the highest rail fares in Europe’, you'll know this is only 15% of the story.  The other 85% is that we have similar or even cheaper fares, too.  The big picture is that Britain has the most commercially aggressive fares in Europe, with the highest fares designed to get maximum revenue from business travel, and some of the lowest fares designed to get more revenue by filling more seats.  This is exactly what airlines have known, and been doing, for decades.”
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