• Commitment to new independent ombudsman

    Commitment to new independent ombudsman

    Train companies have committed to introducing a new independent ombudsman to investigate and rule on unresolved customer complaints

    Learn more

  • New partnership with Rail Supply Group

    New partnership with Rail Supply Group

    Enabling us to coordinate our shared objectives better and to strengthen further the industry’s voice

    Learn more

  • Most transparent punctuality measures in Europe

    Most transparent punctuality measures in Europe

    As part of the industry’s drive to improve services for the long-term, we're reporting the proportion of trains arriving to the minute

    Learn more

  • Commitment to new independent ombudsman Commitment to new independent ombudsman
  • New partnership with Rail Supply Group New partnership with Rail Supply Group
  • Most transparent punctuality measures in Europe Most transparent punctuality measures in Europe

Travelling by rail?

Find out how to buy a ticket, where your fare goes, and what we are doing to improve ticketing

Discover the range of Railcards that can get you discounts on train travel, if you meet the conditions

How we are improving stations and their facilities, and linking up the train with bus and bike services

Rail events

More events

Facts & statistics

  • Cutting delays and congestion

    • A major bottleneck for passenger and freight services on the East Coast Main Line has been removed with the completion of the £47 million Hitchin flyover. That means fewer delays as a result of congestion and more services.
    • 1.4bn punctual journeys are made a year – up 600m compared to 1997-8.
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