• Commitment to new independent ombudsman

    Commitment to new independent ombudsman

    Train companies have committed to introducing a new independent ombudsman to investigate and rule on unresolved customer complaints

    Learn more

  • New partnership with Rail Supply Group

    New partnership with Rail Supply Group

    Enabling us to coordinate our shared objectives better and to strengthen further the industry’s voice

    Learn more

  • Most transparent punctuality measures in Europe

    Most transparent punctuality measures in Europe

    As part of the industry’s drive to improve services for the long-term, we're reporting the proportion of trains arriving to the minute

    Learn more

  • Commitment to new independent ombudsman Commitment to new independent ombudsman
  • New partnership with Rail Supply Group New partnership with Rail Supply Group
  • Most transparent punctuality measures in Europe Most transparent punctuality measures in Europe

Travelling by rail?

Find out how to buy a ticket, where your fare goes, and what we are doing to improve ticketing

Discover the range of Railcards that can get you discounts on train travel, if you meet the conditions

How we are improving stations and their facilities, and linking up the train with bus and bike services

Rail events

More events

Facts & statistics

  • Funding and profits

    • Average train company operating margins are 2.9%, 20% lower than in 1997/98.
    • Train operating company profits were £270m in 1997-98 in real terms and £250m in 2012-13; over the same period, money paid by operators to Government to reinvest in more and better services has increased 400%, from £390million to £1.96billion.
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