Accessibility Tools

Skip to main content

We put customers at the heart of everything we do

What we do
Supporting customers at every stage of their journey
Rail Delivery Group
Rail Delivery Group

Vital for your journey

If you've travelled by train or booked a journey for friends or family, you will have used one of our services. We are integral to the running of the railway and play a crucial part at every stage of the customer journey.

Read more about us

We partner with Britain’s train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation’s railway running efficiently.

Vital for your journey
We do all of
this and more
Information
We provide customers with information on their train service.
Seat reservations
We help them reserve their seat.
Discounted fares
We offer them discounted fares through Railcards.
Additional support
We help arrange assistance for those customers that need additional support when travelling by train.
Information
We provide customers with information on their train service.
Seat reservations
We help them reserve their seat.
Discounted fares
We offer them discounted fares through Railcards.
Additional support
We help arrange assistance for those customers that need additional support when travelling by train.
Read more about us
Rail Delivery Group
Rail Delivery Group

Latest activity

Celebrating the Railway

Celebrating the Railway

Customer
Exploring the value rail travel brings to the economy, environment and society, including how it supports independent businesses and local communities.
Exploring the value rail travel brings to the economy, environment and society, including how it supports independent businesses and local communities.
How we are Celebrating the Railway
Violence and Intimidation Against Women and Girls

Violence and Intimidation Against Women and Girls

Customer
Find out more about our joint commitment to reduce violence and intimidation against women and girls affecting frontline colleagues and passengers.
Violence and Intimidation Against Women and Girls
SISJ

Smarter Information Smarter Journeys

Industry
The Smarter Information, Smarter Journeys (SISJ) programme is the industry catalyst for delivering better and simpler customer information.
The Smarter Information, Smarter Journeys (SISJ) programme is the industry catalyst for delivering better and simpler customer information to our people and our customers on Great Britain's Railways. The aim is to provide customers with all the information they want, when and how they want it.
Read about Smarter Information Smarter Journeys
Train in depot being worked on by engineers

Committed to improving the UK’s trains

Customer
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys more accessible, reliable and comfortable.
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys more accessible, reliable and comfortable. That’s equivalent to 132-miles placed back-to-back, further than Newcastle to Sheffield, Cardiff to Coventry or 2,300 football pitches.
Read our commitment
Rail Delivery Group

Media centre

View all Rail Delivery Group news and other resources on our Media Centre portal.
View all news
Railway acts to protect passengers and staff with new powers to ban repeat offenders
11 Jun 2026
Passengers and frontline rail staff are set to receive more protection...
Passengers and frontline rail staff are set to receive more protection from persistent antisocial behaviour at train stations.
New digital PlusBus ticket enables seamless rail and bus travel
02 Apr 2026
New digital PlusBus ticket enables seamless rail and bus travel
Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls in new strategy
26 Mar 2026
Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls in new strategy
Immersive VR film at Liverpool Lime Street station invites passengers to find out how they can help to tackle sexual harassment on the railway
28 Feb 2025
Immersive VR film helps tackle sexual harassment on the railway...
Immersive VR film at Liverpool Lime Street station invites passengers to find out how they can help to tackle sexual harassment on the railway
Biggest ever rail passenger satisfaction survey launches nationwide
21 Jul 2025
Biggest ever rail passenger satisfaction survey launches nationwide
Next stop: May half-term – train travel delivers over a £430m boost to local economies
24 May 2025
Train travel delivers over a £430m boost to local economies
Next stop: May half-term – train travel delivers over a £430m boost to local economies
85% say Rail has role in tackling Violence against women and Girls: Industry sets out Safety Commitments
29 Apr 2025
85% say Rail has role in tackling Violence against women and girls...
85% say Rail has role in tackling Violence against women and Girls: Industry sets out Safety Commitments
See all news
Find more news and resources on our Media Centre portal...
See all news

    See what's happening right now

    We post events, and comment on recent rail-related news
    Rail Delivery Group
    Rail Delivery Group
    11 June
    We’re pleased to share that @Making The Leap has been selected as our charity partner for 2026/27. Making the Leap is a social mobility charity that supports young people from less advantaged backgr…
    Rail Delivery Group
    Rail Delivery Group
    11 June
    Passengers shouldn’t have a bad journey because of a small minority and staff shouldn’t have to face abuse. Railway Behaviour Notices have been introduced across the rail network and are being rolle…
    Rail Delivery Group
    Rail Delivery Group
    11 June
    Railway Behaviour Notices have been introduced across the rail network, giving train companies the ability to ban disruptive people from accessing stations for 6-12 months. Other passengers and staf…
    Rail Delivery Group
    Rail Delivery Group
    11 June
    There’s no place for disruptive or harmful behaviour on the railway and we’re committed to creating a safe environment for everyone. That’s why Railway Behaviour Notices are being rolled out across…
    Rail Delivery Group
    Rail Delivery Group
    11 June
    Passengers shouldn’t have a bad journey because of a small minority and staff shouldn’t have to face abuse. Railway Behaviour Notices have been introduced across the rail network and are being rolle…
    Rail Delivery Group
    Rail Delivery Group
    11 June
    Railway Behaviour Notices have been introduced across the rail network, giving train companies the ability to ban disruptive people from accessing stations for 6-12 months. Other passengers and staf…
    Rail Delivery Group
    Rail Delivery Group
    11 June
    There’s no place for disruptive or harmful behaviour on the railway and we’re committed to creating a safe environment for everyone. That’s why Railway Behaviour Notices are being rolled out across…
    Rail Delivery Group
    Rail Delivery Group
    11 June
    Passengers shouldn’t have a bad journey because of a small minority and staff shouldn’t have to face abuse. Railway Behaviour Notices have been introduced across the rail network and are being rolle…
    Rail Delivery Group
    Rail Delivery Group
    11 June
    There’s no place for disruptive or harmful behaviour on the railway and we’re committed to creating a safe environment for everyone. That’s why Railway Behaviour Notices are being rolled out across…
    Rail Delivery Group
    Rail Delivery Group
    11 June
    Passengers shouldn’t have a bad journey because of a small minority and staff shouldn’t have to face abuse. Railway Behaviour Notices have been introduced across the rail network and are being rolle…