• Commitment to new independent ombudsman

    Commitment to new independent ombudsman

    Train companies have committed to introducing a new independent ombudsman to investigate and rule on unresolved customer complaints

    Learn more

  • New partnership with Rail Supply Group

    New partnership with Rail Supply Group

    Enabling us to coordinate our shared objectives better and to strengthen further the industry’s voice

    Learn more

  • Most transparent punctuality measures in Europe

    Most transparent punctuality measures in Europe

    As part of the industry’s drive to improve services for the long-term, we're reporting the proportion of trains arriving to the minute

    Learn more

  • Commitment to new independent ombudsman Commitment to new independent ombudsman
  • New partnership with Rail Supply Group New partnership with Rail Supply Group
  • Most transparent punctuality measures in Europe Most transparent punctuality measures in Europe

Travelling by rail?

Find out how to buy a ticket, where your fare goes, and what we are doing to improve ticketing

Discover the range of Railcards that can get you discounts on train travel, if you meet the conditions

How we are improving stations and their facilities, and linking up the train with bus and bike services

Rail events

More events

Facts & statistics

  • Better passenger information

    • Millions of pounds have been spent by National Rail Enquiries, train companies and Network Rail to provide better passenger information at stations, online and over the telephone.
    • This includes around £10million spent by National Rail Enquiries since 2010 to improve its systems and to roll out information across social media.
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