Winter timetable change follows introduction of new process to improve how the rail industry works together to assess readiness for new timetables, learning the lessons from May’s disruption.
Train fares will increase on average by 3.1% next year. This is the fourth time in the last six years that fares have been held below the previous July’s RPI inflation rate.
The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.
In a speech to rail industry leaders today, Paul Plummer, CEO of the Rail Delivery Group, will say that all voices must be heard in the government’s independently led rail review, whether trade unions, passenger groups, businesses, politicians, think-tanks or passengers themselves.
- Rail companies unveil support for British service personnel and volunteers as the nation marks Armistice centenary
- Passengers urged to check before they travel this Christmas and New Year
- Rail companies announce that the 26-30 Railcard will go on sale nationwide
- New high for private sector investment in Britain’s railway, official statistics show