Vacancies in rail

This page contains details of our job vacancies and vacancies from across the rail industry.

You can also find out how to start your career in rail.

Combined vacancies list
Please note that this is not an exhaustive list of each train operator's vacancies. For more positions, you will need to visit their individual websites (links in this document).

Campaign Markeitng Manager

RDG is the trade association for the British passenger railway industry. The RDG Marketing team is responsible for managing and promoting products, promotions and initiatives on behalf of its members to promote rail travel to the public. Key activities and responsibilities include: Management and promotion of National Rail Railcards, such as 16-25, Family & Friends, Senior and Two Together Railcards; Management of National Rail products, promotions and initiatives; Management of collective train company marketing and promotions in London and the South East, such as the London 2FOR1 campaign.

The Campaigns Marketing Manager will work together with the Customer Experience team to plan, deliver and evaluate National Rail marketing activities with the objective of delivering agreed targets with a customer-focused approach.

Specific requirements include:

Develop, in conjunction with the Acquisitions Manager, the annual marketing plan for the National Rail product portfolio, including Railcards, National Rail Enquiries, nationwide 2FOR1 campaign and international products, to provide an exceptional customer experience and deliver agreed sales and revenue targets.

Responsible for the implementation and evaluation of tactical activities, including digital marketing, above the line (ATL), PR, direct marketing and sales promotions both domestically and internationally and ensuring that the plans are implemented cost effectively.

Liaise with retained advertising and PR agencies, sales promotion agencies, website suppliers and fulfilment houses to maintain agreed provision and quality services.

Work collaboratively with the Marketing management team to develop the long term product strategy, as well as manage or provide support, where necessary, with the development and implementation of new products, services and markets.

Work with internal and external stakeholders i.e. National Marketing Group members, TOC staff, RDG staff to champion National Rail products and services in order to maximise opportunities for them to be considered as standalone products and an integral part of the TOCs’ individual business and marketing plans.

Oversee the creation, production and distribution of large-scale nationwide print projects to ensure a timely delivery to rail stations that is within budget.

Monitor the content and performance of National Rail product websites to maximise sales online and promote repeat visits and customer engagement.

Conduct feasibility studies for the potential launch of retailing Railcards internationally and exploring opportunities for BritRail sales to emerging international markets.

Manage the activity evaluation programme to monitor the effectiveness of all marketing activity and report on ROI (Return On Investment), cost per sale and customer lifetime value.

Monitor and manage budgetary expenditure against the Railcards development budget to ensure activities remain within budget using CODA and NetSuite accounting systems.

Procure and manage agencies and suppliers to ensure a high quality service delivery, spend is optimised and compliance with contractual commitments (including SLA’s and KPI’s) are all embedded and followed.

If you believe you have the qualities and skills we are seeking and would like to find out more, please write to: This email address is being protected from spambots. You need JavaScript enabled to view it. to receive a full job description and/or send in your C.V.

The deadline for applications is 19th December 2016.

 

Acquisition Marketing Manager                                               £ Competitive +benefits

Permanent                                                                                         Central London

RDG is the trade association for the British passenger railway industry. The RDG Marketing team is responsible for managing and promoting products, promotions and initiatives on behalf of its members to promote rail travel to the public. Key activities and responsibilities include: Management and promotion of the national Railcards, such as 16-25, Family & Friends, Senior and Two Together Railcards; Management of National Rail products, promotions and initiatives; Management of collective train company marketing and promotions in London and the South East, such as the London 2FOR1 campaign.

We’re looking for candidate to lead the planning, delivery and evaluation of customer acquisition activity across all channels to drive sales and revenue across the National Rail portfolio, including Railcards, National Rail Enquiries and the 2FOR1 when you go by train promotion.

Overseeing the National Rail product portfolio and B2C online channels, the ideal candidate must be commercially astute and passionate about delivering the best experience for our customers.

Specific requirements include:

  • Extensive experience defining and delivering acquisition marketing campaigns across all channels to deliver against commercial objectives
  • Proven and demonstrable experience of managing B2C ecommerce platforms with a focus on customer journey, conversion optimisation and user experience
  • Passion for customer insights and strong analytical capability with a focus on driving results and delivering against commercial targets
  • Willingness to balance team leadership with a hands-on approach to supporting implementation and problem solving

The closing date for applications is 16th December 2016.

 

Loyalty Marketing Manager                                                        £ Competitive +benefits

Permanent                                                                                         Central London

RDG is the trade association for the British passenger railway industry. The RDG Marketing team is responsible for managing and promoting products, promotions and initiatives on behalf of its members to promote rail travel to the public. Key activities and responsibilities include: Management and promotion of the national Railcards, such as 16-25, Family & Friends, Senior and Two Together Railcards; Management of National Rail products, promotions and initiatives; Management of collective train company marketing and promotions in London and the South East, such as the London 2FOR1 campaign.

We’re looking for candidate to lead the planning, delivery and evaluation of customer engagement and loyalty activity to optimise our relationship with customers, improve customer retention and maximise commercial returns through life time value.

Overseeing the CRM, social media and partnership workstreams, the ideal candidate must be commercially astute and passionate about delivering the best experience for our customers.

Specific requirements include:

  • Extensive experience defining and delivering CRM strategies using email, direct mail, social media and partnerships, to build strong relationships with customers and deliver against commercial objectives
  • Evidence of successfully designing, deploying and managing loyalty/retention programmes and multi-channel communication campaigns
  • Passion for customer insights and strong analytical capability with a focus on driving results and delivering against commercial targets
  • Willingness to balance team leadership with a hands-on approach to supporting implementation and problem solving

The closing date for applications is 16th December 2016.

Director of Marketing

The Rail Delivery Group (RDG) is the Trade Association for the UK railway industry which was established in May 2011. It brings together Network Rail and passenger and freight train operating companies to lead and enable improvements in the railway. The purpose of the RDG is to enable Network Rail and passenger and freight train operating companies to succeed by delivering better services for their customers. Ultimately this benefits taxpayers and the economy. We aim to meet the needs of:

  • Our Members, by enabling them to deliver better outcomes for customers and the country;
  • Government and regulators, by developing strategy, informing policy and confronting difficult decisions on choices, and

Rail and non-rail users, by improving customer experience and building public trust.

The Marketing Director will be responsible for the brand, image and standing of the rail industry in the market which is underpinned by National Rail’s identity.  The Director of Marketing has the unique opportunity to develop and implement a National Rail Brand strategy. This brand strategy will include the National Railcard product range where there are 4.3mn railcards accepted by Train Operators and distributed nationwide. Additionally, the strategy will underpin the efforts of the individual Train Operators and include the development of a marketing strategy for new and existing products across the rail industry and a successful implementation plan - encompassing campaigns, events, digital marketing, and PR. There is also a requirement to define and leverage exciting partnerships to promote rail.

Specific requirements include:

Develop a five-year marketing strategy and annual marketing plans for National Rail, including the management of National Rail’s identity, promotional activity and all aspects of the national product range (including Railcards).

•             Develop an integrated National Rail Brand Strategy to underpin the above five-year marketing strategy.

•             Work closely with the TOCs in the development of National Rail marketing activity, achieving annual revenue targets as agreed with TOCs.

•             Be accountable for the Rail Delivery Group national marketing budgets of £150k and an income stream of over £43 million; produce accurate and timely reports on performance against budget and target; identify cost efficiencies, where possible, and ensure that accurate billing information is provided to Rail Delivery Group Finance.

•             Develop product strategies for the current railcard product set; identify new product opportunities in conjunction with the overall fares and distribution strategy for the rail industry; work closely with insights & analysis to create propositions and plans that will encourage revenue growth.

•             Identify and develop new commercial opportunities for TOCs (including partnership opportunities) which can only be realised to profitable effect by collective marketing.

•             Oversee the procurement process for agency and other suppliers complying with RDG procurement regulations and seeking advice from procurement experts/RDG solicitor where necessary.

•             Exploit agency resources, external and internal suppliers and third party input to ensure that marketing campaigns and promotions are achieved on time and within budget.

•             Lead, manage, develop and motivate a team of 30+ employees, and four direct reports, to ensure agreed commercial objectives are achieved and the highest standards of professional conduct are practised.

•             Build and sustain constructive relationships with the Management Group, Board members, working group members, key TOC commercial managers and throughout RDG;

•             Provide advice and guidance, where required, and ensure that Scheme activities are carried out in compliance with the relevant rules and that due process is followed through the RDG Board structure.

If you believe you have the qualities and skills we are seeking and would like to find out more, please write to: This email address is being protected from spambots. You need JavaScript enabled to view it. to receive a full job description and/or send in your C.V.

The deadline for applications is 16th December 2016.

 

Head of Technology, London

EC1 - Competitive Salary & Benefits

The Rail Delivery Group (RDG) is the Trade Association for the UK railway industry which was established in May 2011. It brings together Network Rail and passenger and freight train operating companies to lead and enable improvements in the railway. The purpose of the RDG is to enable Network Rail and passenger and freight train operating companies to succeed by delivering better services for their customers. Ultimately this benefits taxpayers and the economy. We aim to meet the needs of:

  • Our Members, by enabling them to deliver better outcomes for customers and the country;
  • Government and regulators, by developing strategy, informing policy and confronting difficult decisions on choices, and
  • Rail and non-rail users, by improving customer experience and building public trust.

     

    RSP is currently undertaking a number of projects and moving away from legacy systems. The Head of Technology will be responsible for creating the vision and strategic direction for technology within RSP, Customer Experience, RDG and the wider rail industry in conjunction with the RDG board. The purpose of the role-holder includes setting architectural standards and policies; managing strategic initiatives, projects and studies and ensuring the technology strategy and standards are fully aligned with the overall customer experience strategy.

Specific requirements include:

  • Work collaboratively with internal and external stakeholders and, in particular, the Head of Innovation with regards to technology activities.
  • Chair the RSP Change Control Board and support the Managing Director of RSP in working with industry leaders, innovators, industry suppliers, the wider rail industry and other relative parties.
  • Act as the gate-keeper for the initiation of projects, be party to their sign-off and ensure cost effective and efficient delivery of those projects. Ensure that all proposed changes are appropriately assessed and their delivery is monitored and prioritised.
  • Act as a contributor to agreements relating to the setting of budgets and headcount
  • Assume responsibility for planning and managing succession within RSP

If you believe you have the qualities and skills we are seeking and would like to find out more, please write to: This email address is being protected from spambots. You need JavaScript enabled to view it. to receive a full job description and/or send in your C.V.

The closing date for applications is 9th December 2016.

 

HR Officer (3 month FTC)

Central London - Competitive Salary & Benefits.

The Rail Delivery Group (RDG) was established in May 2011. It brings together Network Rail and passenger and freight operating companies to lead and enable improvements in the railway. The purpose of the RDG is to enable Network Rail and passenger and freight train operating companies to succeed by delivering better services for their customers. Ultimately this benefits taxpayers and the economy.

The HR Officer is responsible for supporting the HR Manager in providing confidential, professional advice and support throughout the Company, including recruitment, performance management, compensation, training and development and employment legislation. We are looking for a talented HR professional who has the ability to operate in a generalist capacity, with sound employment law knowledge, great people skills and a creative flair. The responsibilities of this role will include:

  1. Provision of confidential ad hoc advice and assistance to managers and employees.
  2. Supporting the recruitment process by screening candidates and conducting interviews and facilitating assessments;
  3. Managing the periodic payroll export in conjunction with our outsourced payroll providers.
  4. Management of all company benefits schemes.
  5. Assisting the HR Manager with generalist HR matters.
  6. Provision of statistical and management information.
  7. Managing employee relation cases and assisting the HR Manager with restructures, project work, tupe etc.
  8. Assisting the HR Manager with generalist HR matters, including reviewing and developing relevant RDG policies and procedures and providing advice in relation to employee performance, conduct and absence management.

This post requires an individual who has genuine people skills, who is adaptable and has the ability to be proactive, methodical and diligent in their approach to work.   You should possess a comprehensive knowledge of Microsoft Office packages and possess strong organisation and prioritisation skills. Previous HR experience and working with an HR system is essential.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, RDG  Ltd, 2nd Floor, 200 Aldersgate Street, London, EC1A 4HD. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 11th December 2016

 

Senior Media Officer – Communications Directorate - permanent

Britain's railway is more important than at any time since the Victorian era and that's why rail companies are delivering a £50billion plus Railway Upgrade Plan - to give customers the services they want and the nation the network it needs. We’re seeking a dynamic and experienced senior media officer to help us tell this story.

Rail Delivery Group represents Britain’s biggest rail companies - Network Rail and passenger and freight operators – and we help them to succeed by delivering better services for their customers, which ultimately benefits taxpayers and the economy.

We’re at the centre of the debate about the railway’s future and we want to have an even bigger voice. You’ll have significant experience of getting organisations heard in the national media, creating the news and responding to it.

You'll join a respected team of expert communicators at an exciting time. We've recently launched the ground-breaking Britain Runs on Rail campaign and there's more to follow. You'll have the opportunity to work on some of the biggest stories and issues of the day and to develop skills that will take your career to the next level. 

The ideal person will be:
Professionally qualified with a relevant degree or other qualification and with demonstrable experience in media relations within a high profile, politically sensitive environment.

It is essential you are able to demonstrate experience or competence of:

  • Dealing directly with senior members of the media and senior spokespersons, including on controversial and politically sensitive issues
  • A thorough understanding of what makes news and how to generate it, including how to write news releases to generate news stories in national, regional and trade media; and how to rebut negative stories
  • At least two years’ experience as a media relations officer or journalist; educated to degree level
  • Evidence of success in devising and implementing communications/media plans and/or campaigns to achieve lobbying objectives and/or to enhance the reputation of organisations or a sector
  • An acquaintance with journalists, including knowledge of their needs and deadlines
  • Strong oral and written communication skills, including the ability to think creatively and write with flair and accuracy
  • Ability to think creatively and strategically, and operate in a complex political and stakeholder environment to devise and manage effective communications projects and campaigns
  • Strong influencing and relationship-building skills, including the ability to influence and work sensitively with senior colleagues
  • A team player, with the ability to prioritise work in a pressurised environment and meet deadlines

For more information, please visit www.raildeliverygroup.com

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 14th December 2016

No agencies please.

 

Service Operational Analyst (SEFT) – Rail Settlement Plan

Service Support Analyst – Rail Settlement Plan

Rail Delivery Group, Central London

Our organisation is the Trade Association of Britain’s passenger train operating companies, its function being to support and represent its members in their various activities.   Services provided by us include revenue settlement, impartial retailing, the National Rail Enquiries service and Railcard marketing, as well as leading the industry to deliver an exceptional customer experience.

We are currently seeking a Service Operational Analyst to help support the operation of the Central Back Office Service Desk. On a day to day basis, the role will be responsible for providing service support within the Central Service Operations Team who include Train Operating Companies, the Department for Transport and industry suppliers.

The ideal person will be:

The ideal candidate will be able to mix the completion of routine tasks with the resolution of more complex issues and will have the ability to learn new skills in the process. Ideally come from an IT Service Desk back ground and looking to enhance their career in Service Operations.  You will enjoy the challenge of problem solving, identifying the nature of issues and using judgement and initiative in determining the most appropriate course of action.

It is essential you are able to demonstrate experience or competence of:

  • The candidate will be managing customer and vendor queries, logging assigning them in the Service tool. They need to be able assign requests accurately and within agreed SLA’s
  • They must have exceptional customer service experience and drive.
  • They must have been exposed to internal and external customers and vendors and be comfortable building and maintaining relationships at all levels
  • Effective organisational skills with the ability to identify and resolve problems quickly and efficiently and handle multiple tasks
  • Enthusiasm and initiative to work in a pro-active and independent manner
  • Effective communicator with an ability to build good working relationships with customers, internal teams and industry suppliers
  • Excellent written skills with a keen eye for detail
  • Good working knowledge of the Microsoft suite of applications (e.g. MS Excel, MS Word, MS Visio, MS PowerPoint)
  • A good understanding of technology
  • A good working knowledge of the service tool Service Now is desirable
  • Data/Analytics/reporting experience desirable
  • ITIL foundation accredited desirable
  • An understanding of the UK Railway and its constituent components is desirable

     

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it.  A full job description is available on request.

The closing date for applications is 12th December 2016.

 

Portfolio Support Lead - Portfolio Support Office

Central London - Competitive Salary & Benefits

The Portfolio Support Office is accountable for the coordination of departmental business planning processes and the collation of organisational departmental plans to facilitate clear line of sight by the alignment of key milestones against the Strategic Vision affording effective reporting and assurance. The Portfolio Support Office provides expert project and programme management support to the organisation through clear process and by offering additional capability and resource for those activities. The Office supports the CEO in the provision of secretariat for the RDG Board and ATOC Board and affording transparency on the forward programme for all Board and Councils.

We are currently seeking to recruit a Portfolio Support Lead within the Portfolio Support Office, responsible for supporting and advising all business areas on project and programme delivery.

We are looking for external candidates or someone already working within RDG/ATOC who would like to develop their existing project and programme management experience on a permanent or secondment basis.

The ideal person will have good working knowledge and understanding of programme and project support management gained through defining and delivering projects and programmes.

It is essential you are able to demonstrate experience of:

  • Proving analysis, advice and support to a wide range of programme, project and work-stream leads across the business
  • Developing and maintaining strong relationships with stakeholders
  • Applying technical knowledge and experience to confidently provide advice and solutions to programme, project and work-stream leads.
  • Detailing projects or programmes that you have personally delivered, outlining the methodology that was used

The role

  • Reporting to the Head of Portfolio Support Office and working closely with other team members, the Portfolio Support Lead will be responsible for:
  • Supporting programme, project and work-stream leads during the Initiation and Planning phases to ensure standard processes, tools and templates are adhered to
  • Providing ongoing support to programme, project and work stream leads during the delivery phase: specifically focusing on monitoring and controlling of the work streams
  • Providing advice on governance standards across the programmes, including tracking, monitoring and updating the status of work stream deliverables
  • Carrying out assurance that PSO processes are being carried out and that the standard processes are being carried out from Initiation to Closure
  • Acting as project manager where appropriate
  • Maintaining a regular dashboard of work-stream progress and escalating issues with delivery to the PSO team
  • Sharing best practice across the business and contributing to continuous improvement for the PSO
  • Providing 1-2-1 training or mentoring leads across the business
  • Supporting the successful implementation and embedment of new processes, tools and templates and be an active advocate of such changes
  • Supporting the business planning process and meetings as required.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 12th December 2016

 

Delivery Lead

Central London - Competitive Salary & Benefits

Would you like to be involved in creating the future of rail travel?

We are currently seeking a Delivery Lead (Ticketing) who will drive forward implementation of the national rail ticketing strategy. You will be the key person turning strategy into reality, working with train companies to deliver both technology and change to create a fantastic customer experience.

You will be the kind of person that enjoys the challenge of problem solving, relishes working with lots of different people and can find the solution when others only see the obstacle.

Therefore, we are looking for a professionally qualified, methodical and pragmatic deliverer with a proven track record in solving problems involving multiple stakeholders and partners. If you’re that person, you can help us create the future.

The ideal person will be:

Professionally qualified with a great track record in solving complex problems, a highly methodical and logical mindset but balanced by a pragmatic ability to get the job done. You will be used to working through complex commercial and contractual environments and, ideally, you’ll have experience of a regulatory environment.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 12th December 2016.

 

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