Vacancies in rail

This page contains details of our job vacancies and vacancies from across the rail industry.

You can also find out how to start your career in rail.

Combined vacancies list
Please note that this is not an exhaustive list of each train operator's vacancies. For more positions, you will need to visit their individual websites (links in this document).

RSP Accreditation Analyst

London EC1A, Competitive salary & Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

We are looking for an analyst to accredit each machine that is presented to RSP for accreditation.   The post holder needs to review and ensure compliance to RSP Standards for new Ticket Issuing Systems (TIS) designs and modifications to already accredited TIS by:

  • Defining and documenting changes to functional specifications and processes.
  • Analyzing TIS specifications and specifying changes to supplier testing to prove the integrity and conformance of a software release to RSP standards, ensuring consistency with other system changes and minimizing risks to RSP systems.
  • Supporting testing, test planning and change management including reviewing of test material to provide assurance of suitable coverage of business processes and supporting all phases of testing and pilots.
  • Through the use of the internal systems generate and maintain records of testing and issues arising. Produce and issue documentation supporting the accreditation process.
  • Defining changes to processes and procedures ensuring all users are aware of the changes that impact them, reviewing documentation from suppliers for TIS changes & to ensure implemented changes meet RSP’s requirements for probity of settlement and that changes between systems are consistent.
  • Monitoring TIS Suppliers' progress against development plans, accreditation plans and implementation of TIS versions.
  • Reviewing RSP Standards documentation as required.

    The postholder should possess the skills to:

  • analyze technical processes, proposals and identify risks, as well as being able to work through business requirements & functional specifications in order to translate these into test cases
  • have an understanding of electronic point of sale (EPOS) systems in a wide area network is desirable, whilst previous experience of various testing environments and configurations would be useful. 
  • Systems analysis and design experience in implementing EPOS or financial systems and accrediting system changes against documentation would be an advantage, whilst having the ability to interrogate data using queries or tools.
  • Good working knowledge of Word and Excel are essential, whilst a working knowledge of other Microsoft office products, html and xml would be desirable.
  • Attention to detail and a positive attitude towards change and innovation, which seeks continuous improvement to processes and documentation, are essential in this role.
  • Good communication skills with the ability to tailor language and the written word according to the audience, and the ability to undertake a number of different activities concurrently and to progress them to plan, are also key requirements.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, Rail Delivery Group Ltd, 200 Aldersgate Street London EC1A 4HD This email address is being protected from spambots. You need JavaScript enabled to view it.

Closing date for this post is:  10th May 2017

 

Project Manager – Technology Services 

Rail Delivery Group, Central London - Competitive Salary & Benefits 

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

We are currently seeking a Technical Project Manager who will report into the Programme Management function within Technology Services.  The role-holder will be expected to be proactive, enthusiastic and work collaboratively to provide guidance and support to both internal and external systems development teams and train companies.

The ideal person will be: 

An enthusiastic project manager that is seeking career advancement and development in a demanding role with growth potential.  

Prince II Certified and have managed projects up to £250K.  A degree or equivalent would be an advantage but not essential, if backed with appropriate further education and experience. 

It is essential you are able to demonstrate experience or competence of: 

  • Supplier and commercial management
  • Planning projects and tracking delivery against contractual and project milestones
  • The ability to work within timescales, plans and budgets  
  • Good analytical skills, be a fast thinker and a good decision maker   
  • The ability to work with business and technical teams to understand complex issues in a way which is more easily understood as part of problem solving and risk mitigation
  • Strong communication skills, ability to work with a variety of people and remain calm  
  • A commitment to and ability to work well as part of a team operating across the organisation  

 

Project Support Office (x2 positions)


London - Competitive Salary & Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

Technology Services is currently undertaking a number of projects as part of its Modernisation Programme of work and is looking to appoint a Project Office professional to support the day-to-day running of their project support office as well as contributing to the design and implementation of its standards, processes and procedures. You will have excellent communication and project administration skills with experience in providing a project support office in a PRINCE2 environment.

Reporting to the Head of Programmes, you will be responsible for supporting the project teams by providing project and administrative support including the creation and maintenance of project files, establishing document control procedures and ensuring project and programme standards and controls are adhered to. You will be responsible for controlling the receipt, storage and issue of products associated with the programme as well as maintaining and monitoring the risks and issues logs for each project.

If you believe you have the qualities and skills we are seeking, please enclose your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

The closing date for applications is 17th May 2017.

Should you require further information regarding this challenging role, please contact us for a copy of the job description and person specification.

Stakeholder Communications Officer – Communications Directorate – 1 year fixed term contract

Rail Delivery Group, Central London - Competitive Salary & Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

We are currently seeking a Stakeholder Communications Officer who will support and monitor cross-organisational stakeholder engagement plans, supporting the Stakeholder Communications Manager in delivering against a broad range of internal and external stakeholders’ interests and expectations.

In doing this, they will face situations where they are expected to listen to and interpret a wide range of requests and concerns, accurately define the challenge/issue, and identify implementation barriers. 

The Stakeholder Communications Officer will be accountable for the quality, credibility and professionalism of the service they provide.  They will be expected to show initiative whilst planning, organising and prioritising their own work as part of the stakeholder function and broader communications function. It will be necessary for the Stakeholder Communciations Officer to develop an understanding of the rail stakeholder landscape and key issues impacting RDG members.

Therefore, we are looking for someone with a minimum of two years’ experience working in a stakeholder communications, events or in a public affairs capacity; either in-house, within agency or within politics. Strong written and verbal communications skills are vital and an understanding of the rail stakeholder landscape, and knowledge of and interest in rail is desirable.

The ideal person will be:

Enthusiastic and creative, with good organisational skills, determination and stamina. They will need to be flexible and a team player with strong personal integrity, demonstrating initiative and a proactivity, bringing a systematic approach to their work and have a strong eye for accuracy and have high standards.

They need to demonstrate a firm commitment to personal and professional development, to develop skills and behaviours suitable both to the current role, and with regard to future career development.

It is essential you can demonstrate experience or competence of:

  • An understanding of stakeholder communications and reputation management in support of corporate objectives.
  • A proven ability to plan, organise and deliver a complex and overlapping series of activities through the year, to a high standard.
  • Strong written and oral communication and interpersonal skills
  • Analytical and research skills, and the ability to prioritise work in a pressurised environment and meet deadlines.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 05th May 2017.

 

Technical Test Analyst – Technology Services Directorate

Rail Delivery Group/ATOC, Central London - Competitive Fixed Term Contract

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

RDG’s Quality Assurance Practice are currently seeking a Technical Test Analyst to join their team. This role will offer technical testing on projects and look to compliment business and acceptance testing. The Technical Tester will be responsible for the planning and execution of Technical test related activities, for RDG’s business applications (online and backend), ensuring that they are effectively tested against agreed functional and non-functional requirements prior to production deployment. The successful candidate will have proven experience of technical testing of end-to-end solutions. They would also demonstrate understanding of test environments and their management. They will also have proven experience testing in both a waterfall and agile environment, combined with a strong technical test related background. The successful candidate will ideally have automation experience in Selenium tools and/or QTP.

The ideal person will be:

 Professionally qualified with a relevant degree/postgraduate Computer Science or Information Technology qualification.

It is essential you can demonstrate experience or competence of:

  • Develop and maintain a good testing knowledge of the relevant systems (online and/or backend), scope and objectives
  • Plan and execute technical tests in accordance with the agreed plan / standards
  • Help run morning checks on test environments
  • Help assist with operation of test facility and test environments
  • Maintain test facility equipment.
  • Help develop and maintain automation tools and practices in conjunction with the guidelines set in place by Quality Assurance practices.
  • Plan and execute performance/automation tests in accordance with the agreed requirements and acceptance criteria
  • Contribute to refinement of related project/program test plans
  • Assist with testing across projects as required by the project and/or team.
  • Develop and maintain expertise in best practice technical testing methodologies and techniques in accordance with organisational Quality Assurance practises.
  • Build and maintain strong working relationships with project stakeholders, including key business users
  • Work positively and communicate professionally across the team to make an effective contribution to team tasks and team spirit.
  • Contribute to the building of automation framework within the organisation
  • Report on operational statuses of test environment.
  • Display aptitude to pick up whatever tools are available to team to ensure proper operation of the facility.
  • Be flexible with day to day remit and work as required by the Quality Assurance team.

     

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 12th May 2017.

Customer Service Officer (12-month fixed-term contract)

Central London - Competitive Salary & Benefits.

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

Do you have a strong customer service background? Are you able to interpret regulations, communicate them to customers, and input data accurately and quickly?

We manage regulated concessionary travel for staff in the rail industry, providing nationwide services for employers and employees, both active and retired, and embracing new technologies as they come on-stream.

We’re looking for a customer service specialist to join our team. You should be keen to help raise the standards of service that we already provide, and contribute to future developments.

Your skills:

  • Excellent inter-personal skills with ability to communicate effectively verbally and in writing with customers, actively listening and responding appropriately.
  • Ability to analyse and resolve complex queries
  • Flexible and able to adapt positively to change, you will be comfortable dealing with a wide range of differing queries and have an aptitude for rapid learning
  • Contribute to team and have a commitment to achieve targets on a daily basis.
  • Attention to detail, able to check, gather and record information in a reliable and consistent way.
  • Responsible for transactions carried out, ensuring accuracy of review of documents against eligibility within scheme rules.
  • Ensuring compliance in all activities with the appropriate rule set.
  • Be able to work under pressure with a high volume of work whilst treating all customers in a professional manner, and continuing to fulfil expectations.
  • Proficiency with Microsoft Office software
  • A strong team player
  • Proactive, can do attitude
  • An understanding of staff expectations within the rail industry
  • What we offer:
  • Competitive salary
  • Generous annual leave allowance
  • Contributory pension scheme
  • 75% discount on your National Rail season ticket to and from work plus leisure travel
  •  
  • The closing date for applications is 16 May 2017
  •  
  • Please describe a situation in which you had to deal with a difficult customer. What was the situation, and what did you do? What was the impact?
  • To apply please send your CV and covering letter - in your covering letter, in 250 words or less please also answer the following question:

 If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

 

 

 

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