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17
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QA Technical Analyst - 12m FTC
London, England, United Kingdom
17
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VIAWG SME Lead - 18m FTC
London, England, United Kingdom
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What we do
Essential services
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Improving train performance
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Customer Information
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Guide To Retailing
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Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
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Celebrating the railway
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Media
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Our blog
Could Your Local Station Win Britain’s Most Life-Changing
Station?
Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services
Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
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Rail Staff Travel home
Staff Travel Restrictions for Summer 2026
09 April 2026
The staff travel restrictions for Summer 2026 valid from 17 May to 12 December are now available on the RST Staff Travel Restrictions page. These re…
31
Mar
Changes to buying tickets on SNCB trains in Belgium
From 1 July 2026 it will no longer be possible to purchase any tickets, including FIP discounted tickets, on board any…
20
Mar
New FIP member – KMŁ Koleje Małopolskie
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around…
17
Mar
Lumo West Coast services
Open access operator First Lumo Stirling is expected to launch new Lumo West Coast services in Spring 2026 from London…
View all news
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
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Staff Travel guides for holders of the RST Online Leisure Card
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Leaving railway employment
Understanding travel facility rules after leaving the rail industry
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Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
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Publications
- Approved Codes of Practice and Guidance Notes
- - Archive
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- Consultation responses
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- - Submissions to the Williams Review
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Documents
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Date
pdf
The socially enterprising railway: an ACoRP report commissioned by RDG
( pdf, 2.59 MB )
(1391 downloads)
31st May 2016
pdf
Cycle-rail station parking prediction tool
( xlsx, 7.59 MB )
(1375 downloads)
06th Jul 2016
pdf
Mystery shopping survey results 2015
( pdf, 706 KB )
(1289 downloads)
14th Sep 2016
pdf
Investing in the future: choices for Scotland’s railways 2019 and beyond
( pdf, 2.32 MB )
(1971 downloads)
23rd Sep 2016
pdf
Approved code of practice: provision of customer information (PIDD)
( pdf, 933 KB )
(1993 downloads)
21st Oct 2016
pdf
How we are making it easier to buy a train ticket
( pdf, 619 KB )
(3817 downloads)
01st Nov 2016
pdf
Britain Runs on Rail campaign: evaluation report
( pdf, 5.62 MB )
(1625 downloads)
13th Nov 2016
pdf
Our customers, our people: a railway for the digital age
( pdf, 1.38 MB )
(1694 downloads)
21st Nov 2016
pdf
Rail’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.95 MB )
(1590 downloads)
29th Nov 2016
pdf
Mystery shopping report 2016: online ticket sales
( pdf, 1014 KB )
(1545 downloads)
01st Dec 2016
pdf
Mystery shopping report 2016: TVM ticket sales
( pdf, 891 KB )
(1717 downloads)
01st Dec 2016
pdf
Mystery shopping report 2016: ticket office sales
( pdf, 1.37 MB )
(1951 downloads)
08th Dec 2016
pdf
Ticket vending machines: ten point improvement plan
( pdf, 419 KB )
(1613 downloads)
12th Dec 2016
pdf
Ticket vending machines: design guidelines
( pdf, 752 KB )
(4770 downloads)
12th Dec 2016
pdf
Rail cyber security strategy
( pdf, 2.22 MB )
(9683 downloads)
11th Jan 2017
pdf
Scotland’s rail infrastructure: the rail industry’s advice for 2019 onwards
( pdf, 2.61 MB )
(2868 downloads)
02nd Feb 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 474 KB )
(1745 downloads)
10th Feb 2017
pdf
George Bradshaw Address 2017
( pdf, 466 KB )
(1358 downloads)
28th Feb 2017
pdf
Long term passenger rolling stock strategy for the rail industry (5th edition)
( pdf, 1.69 MB )
(3409 downloads)
10th Mar 2017
pdf
Project Finance - Bringing more private delivery and investment into the rail industry
( pdf, 935 KB )
(1813 downloads)
14th Mar 2017
pdf
Brexit and trade in goods and services for rail: RDG Briefing Note
( pdf, 2.68 MB )
(1883 downloads)
03rd May 2017
pdf
Community stations: innovative community uses for railway stations and land (ACoRP sponsored by RDG)
( pdf, 4.69 MB )
(1821 downloads)
11th May 2017
pdf
Leading health and safety on Britain’s railway: a strategy for working together (Issue 2)
( pdf, 3.60 MB )
(1866 downloads)
16th May 2017
pdf
Our standard terms and conditions for the purchase of goods and services
( pdf, 262 KB )
(1691 downloads)
18th May 2017
pdf
PIDD-29 research findings: Year 1 report (May 2017)
( pdf, 1.32 MB )
(1684 downloads)
23rd May 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 466 KB )
(1498 downloads)
05th Jun 2017
pdf
The future for rail: Chris Burchell speech at the National Rail Conference 15 June 2017
( pdf, 465 KB )
(1561 downloads)
15th Jun 2017
pdf
The contribution of rail to the UK economy 2017: a report for RDG by Oxera
( pdf, 1.94 MB )
(1700 downloads)
15th Jun 2017
pdf
RAIL article by Paul Plummer
( pdf, 421 KB )
(1609 downloads)
17th Jun 2017
pdf
Regenerating Britain’s railway stations: a six-point plan
( pdf, 1015 KB )
(1817 downloads)
21st Jun 2017
pdf
Regenerating Britain's railway stations: six case studies
( pdf, 2.21 MB )
(1939 downloads)
21st Jun 2017
pdf
The European Union (Withdrawal) Bill: RDG Briefing Note
( pdf, 777 KB )
(1577 downloads)
13th Sep 2017
pdf
Brexit labour and skills: RDG Briefing Note
( pdf, 1008 KB )
(1950 downloads)
15th Sep 2017
pdf
Rail border controls post-Brexit: US and Canada study visit
( pdf, 1.02 MB )
(1974 downloads)
18th Sep 2017
pdf
Investment in rail: the economic benefits: a report for RDG by Oxera
( pdf, 59 KB )
(2070 downloads)
30th Oct 2017
pdf
In partnership for Britain's prosperity
( pdf, 15.79 MB )
(2121 downloads)
30th Oct 2017
pdf
Consultant’s final report for Phase 1
( pdf, 429 KB )
(2069 downloads)
15th Nov 2017
pdf
National rail passenger operators’ map
( pdf, 1.21 MB )
(1908 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: TVM ticket sales
( pdf, 831 KB )
(2194 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: online ticket sales
( pdf, 3.74 MB )
(1999 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: ticket office sales
( pdf, 4.21 MB )
(2369 downloads)
01st Dec 2017
pdf
Partnership railway’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.45 MB )
(1838 downloads)
04th Dec 2017
pdf
PIDD-29 Waves 3 to 6 research findings (October 2016 - September 2017)
( pdf, 1.46 MB )
(1805 downloads)
20th Dec 2017
pdf
Railway political map
( pdf, 13.00 MB )
(3363 downloads)
01st Jan 2018
pdf
Request to TOCs and NR for approval of Phase 1 parameters
( pdf, 125 KB )
(1595 downloads)
12th Jan 2018
pdf
Independent audit report for Phase 1
( pdf, 4.21 MB )
(1913 downloads)
12th Jan 2018
pdf
Managing low adhesion - AWS manual Issue 6
( pdf, 6.42 MB )
(25632 downloads)
24th Jan 2018
pdf
Network Rail payment rates: submission to ORR from the revenue sub group
( pdf, 613 KB )
(1736 downloads)
02nd Feb 2018
pdf
Request to ORR for approval of Phase 1 parameters
( pdf, 246 KB )
(1745 downloads)
05th Feb 2018
pdf
Action plan for information on rail fares and ticketing: implementation details
( pdf, 1.79 MB )
(2414 downloads)
14th Feb 2018
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