Updated 12 February 2019
Minor changes to Eurostar FIP and SG fares
Some minor amendments have been made to the Eurostar FIP and SG fares which will take effect on 19 February 2019. Information has been added to the Current Offers and Concessions page.
12 February 2019
Staff Travel Card renewal for 2019/2020
The production of Staff Travel Cards for Safeguarded Staff and Dependants valid from 1 April 2019 until 30 June 2020 is scheduled for March 2019. We expect to start mailing these out in the 3rd week of March, to enable them to be received before the start date of 1 April.
(The renewal of TOC Privilege Cards for non-Safeguarded Staff and Dependants is scheduled for later in the year, and more information will be added to this page when the schedule for that renewal is finalised).
5 February 2019
Gold and Silver Status Passes - Govia Thameslink Railway (GTR), East Midlands Trains, Chiltern and Northern Update
Both the Gold Status Pass and Silver Status Pass have been issued as SmartCards are expected to operate the gates at Smart-enabled stations.
As the roll-out of Smart-enabled gates across the national network continues, but specifically in the London and South East area, additional stations will be enabled that will allow holders to operate the gates using their Status Pass. The current situation is that the majority of London in-boundary TOC stations should be Smart-enabled allowing the Status Passes to operate. In addition, gates at outboundary stations on Greater Anglia, c2c, Southeastern, South Western Railway, Northern, Govia Thameslink Railway (GTR), East Midlands Trains and Chiltern stations will operate with further TOCs being enabled over the next few months.
A definitive list of stations that are Smart-enabled is not currently available as this list changes frequently.
Please remember that you can still use your Status Pass as a "Show and Go" Pass at all valid locations that are not currently Smart-enabled.
14 January 2019
Removal of WiFi restriction on Cross Country Trains
The Winter 2018/19 Travel Restrictions includes a ban on staff travel facility holders using the WiFi on Cross Country Trains.
We have had confirmation from Cross Country that WiFi is now free on all of their services, so the restriction on staff travel facillity holders using the WiFi has been lifted.
14 January 2019
Over-ordering of FIP coupons
Some people are requesting excessive quantities of FIP coupons from Rail Staff Travel. These requests appear to be purely speculative, without any intention to use the coupons. The FIP organisation has questioned why this is happening and asked Rail Staff Travel to prevent it. Coupons can only be issued when there is a genuine intention to use the coupons in the country concerned. Excessive overordering of coupons will affect the perceived usage of facilities and can in some instances lead to administrations reducing facilities available.
To comply with the request from FIP, Rail Staff Travel will refuse any requests which appear to be for just collecting coupons for personal interest, rather than having a genuine intention to travel. Where, over the course of a year, an excessive number of coupons is requested, Rail Staff Travel may request a planned itinerary to justify the issue of the coupons.
It is the job of Rail Staff Travel to make sure that staff get the facilities to which they are eligible. However, Rail Staff Travel reserves the right to suspend the issue of any FIP facilities to those who abuse the facility.
11 December 2018
Updates have been made to the main page and contact details page of this website to include details of how to raise issues with using travel facillities to a TOC and, where unresolved, escalation to the Rail Ombudsman.
30 November 2018
Priv Oyster on Heathrow Express
It is planned that from Tuesday 19 February 2019, Priv Oyster cards can be used on Heathrow Express (HEx) services between Paddington and Heathrow Airport to travel at quarter rate of the adult pay-as-you-go single fares. The adult single pay-as-you-go public fares are currently £25.00 peak and £22.00 off-peak. The equivalent adult single pay-as-you-go priv fares are £6.25 peak and £5.50 off-peak.
Children under 16 travel free at all times on HEx, as long as they travel with a fare-paying adult. Customers travelling with children under 16 should ask HEx staff to open the ticket gate for them, to allow entry to the platform. Children who have a 5-10 or an 11-15 Zip Oyster photocard or a Young Visitor discount added to a standard retail Oyster card or to a Visitor Oyster card should not touch in or out. There is no limit to the number of accompanied children allowed to travel for free.
At Paddington, HEx trains usually depart from platforms 6 or 7. If a HEx train departs from a platform other then 6 or 7, the TfL Rail Paddington-Heathrow priv fare will be charged and customers will not be expected to pay more.
To enter the system using pay-as-you-go with a Priv Oyster card, customers need to have at least enough credit on their priv Oyster card for the entry threshold. The entry threshold is the minimum fare available from the departure station.
- At Paddington, the Priv Oyster entry threshold for adults is a quarter of the adult pay-as-you-go public peak or off-peak fare.
- At Heathrow Airport, there is a zero entry threshold, as travel between the airport terminals is free. Entry at Heathrow, using an Oyster card, will always be permitted, as long as the Oyster card is not in a negative balance.
Status Passes or Staff Travel Card dated boxes cannot be used for free travel on Heathrow Express services. They can however, be used on Heathrow Connect services operated by TfL Rail.
12 February 2019
Additional FIP benefits from 1 January 2019
Rail Staff Travel are pleased to announce that agreement has been reached with Jungfraubahn in Switzerland and Koleje Wielkopolskie (Greater Poland Railways) for new FIP benefits. The arrangement with Jungfraubahn has some complexity, and details of both agreements are available in the document: Additional FIP facilities from 1 Jan 2019.
The Travel Tips for Europe guide has been updated to reflect these changes.
24 October 2018
FIP coupons and the International Reduced Rate Card after Brexit
Rail Staff Travel is a member of FIP, an association within the UIC (International Union of Railways). This membership of FIP enables RST to issue FIP facilities (FIP coupons and the International Reduced Rate Card) on a reciprocal basis with the other FIP association members.
The RST membership of FIP is entirely unconnected to the United Kingdom's membership of the European Union. The FIP facilities currently enjoyed by active and retired staff, partners and dependants will continue after Brexit when the United Kingdom is no longer a member state of the European Union.
18 September 2018
You can use your rail staff travel facilities (Staff Travel Card, TOC Privilege Card, Status Pass, TfL Privilege Oyster and Oyster Status Pass) on the whole of the former Heathrow Connect route between Paddington and Heathrow operated by TfL Rail.
RST Contact Details
|From the UK, call us free on:||0800 652 1700
Phone lines are open from 9am to 4.30pm each weekday (excl Bank Holidays)
|Write to us at:||Rail Staff Travel, PO Box 72071, London EC1P 1JD|
|From outside the UK, call us on:||+44 20 7841 8000 and ask for Rail Staff Travel|
|Unfortunately, we cannot offer a "face-to-face" service for personal callers.
However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice.