News

Updated 12 April 2019

TOC Priv Card renewal for 2019/2020

The TOC Priv Cards for Non-Safeguarded Staff and Dependants valid until 30 June 2020 are scheduled for distribution during the second week in June. This news item will be updated with the exact date of distribution when it is finalised.

12 April 2019 

Staff Travel Card renewal for 2019/2020

The Staff Travel Cards for Safeguarded Staff and Dependants valid from 1 April 2019 until 30 June 2020 were sent out on Wednesday 20 March 2019.

The cards have some new features this year:

  • the front has holographic images on gold foil for the validity dates and the BR double arrow symbol
  • the rear is covered with a holographic laminate sheet
  • there is no longer any requirement to sign the Staff Travel Card

If you receive these from your employer

  • they will arrange to distribute them to you.
  • if you do not receive them, you should contact your employer.

If you receive these direct from RST by post,

  • they were sent by second class post.
  • they should start to arrive from Friday 22 March 2019 onwards.
  • if you do not receive them by Saturday 30 March 2019, you should contact RST in writing. If you do not report non-delivery by 30 June 2019, you will have to pay for replacements.
  • if they arrive and are damaged in the post, you should report this to the Post Office and submit a claim to the Post Office for compensation before contacting Rail Staff Travel.

(The renewal of TOC Privilege Cards for non-Safeguarded Staff and Dependants is scheduled for later in the year, and more information will be added to this page when the schedule for that renewal is finalised).

21 March 2019

Gold and Silver Status Passes - Govia Thameslink Railway (GTR), East Midlands Trains, Chiltern and Northern Update

Both the Gold Status Pass and Silver Status Pass have been issued as SmartCards are expected to operate the gates at Smart-enabled stations.

As the roll-out of Smart-enabled gates across the national network continues, but specifically in the London and South East area, additional stations will be enabled that will allow holders to operate the gates using their Status Pass. The current situation is that the majority of London in-boundary TOC stations should be Smart-enabled allowing the Status Passes to operate. In addition, gates at outboundary stations on Greater Anglia, c2c, Southeastern, South Western Railway, Northern, Govia Thameslink Railway (GTR),  East Midlands Trains and Chiltern stations will operate with further TOCs being enabled over the next few months.

A definitive list of stations that are Smart-enabled is not currently available as this list changes frequently.

Please remember that you can still use your Status Pass as a "Show and Go" Pass at all valid locations that are not currently Smart-enabled.

14 January 2019

Removal of WiFi restriction on Cross Country Trains

The Winter 2018/19 Travel Restrictions includes a ban on staff travel facility holders using the WiFi on Cross Country Trains.

We have had confirmation from Cross Country that WiFi is now free on all of their services, so the restriction on staff travel facillity holders using the WiFi has been lifted.

14 January 2019

Over-ordering of FIP coupons

Some people are requesting excessive quantities of FIP coupons from Rail Staff Travel. These requests appear to be purely speculative, without any intention to use the coupons. The FIP organisation has questioned why this is happening and asked Rail Staff Travel to prevent it. Coupons can only be issued when there is a genuine intention to use the coupons in the country concerned. Excessive overordering of coupons will affect the perceived usage of facilities and can in some instances lead to administrations reducing facilities available.

To comply with the request from FIP, Rail Staff Travel will refuse any requests which appear to be for just collecting coupons for personal interest, rather than having a genuine intention to travel. Where, over the course of a year, an excessive number of coupons is requested, Rail Staff Travel may request a planned itinerary to justify the issue of the coupons.

It is the job of Rail Staff Travel to make sure that staff get the facilities to which they are eligible. However, Rail Staff Travel reserves the right to suspend the issue of any FIP facilities to those who abuse the facility.

11 December 2018

Priv Oyster on Heathrow Express

Priv Oyster cards can be used on Heathrow Express (HEx) services between Paddington and Heathrow Airport to travel at quarter rate of the adult pay-as-you-go single fares. The adult single pay-as-you-go public fares are currently £25.00 peak and £22.00 off-peak. The equivalent adult single pay-as-you-go priv fares are £6.25 peak and £5.50 off-peak.

Children under 16 travel free at all times on HEx, as long as they travel with a fare-paying adult. Customers travelling with children under 16 should ask HEx staff to open the ticket gate for them, to allow entry to the platform. Children who have a 5-10 or an 11-15 Zip Oyster photocard or a Young Visitor discount added to a standard retail Oyster card or to a Visitor Oyster card should not touch in or out. There is no limit to the number of accompanied children allowed to travel for free.

At Paddington, HEx trains usually depart from platforms 6 or 7. If a HEx train departs from a platform other then 6 or 7, the TfL Rail Paddington-Heathrow priv fare will be charged and customers will not be expected to pay more.

To enter the system using pay-as-you-go with a Priv Oyster card, customers need to have at least enough credit on their priv Oyster card for the entry threshold. The entry threshold is the minimum fare available from the departure station.

  • At Paddington, the Priv Oyster entry threshold for adults is a quarter of the adult pay-as-you-go public peak or off-peak fare.
  • At Heathrow Airport, there is a zero entry threshold, as travel between the airport terminals is free. Entry at Heathrow, using an Oyster card, will always be permitted, as long as the Oyster card is not in a negative balance.

National Rail Status Passes, Oyster Status Passes or Staff Travel Card dated boxes cannot be used for free travel on Heathrow Express services. National Rail Status Passes and Staff Travel Card dated boxes can however, be used on Heathrow Connect services operated by TfL Rail.

12 February 2019

Additional FIP benefits from 1 January 2019

Rail Staff Travel are pleased to announce that agreement has been reached with Jungfraubahn in Switzerland and Koleje Wielkopolskie (Greater Poland Railways) for new FIP benefits.  The arrangement with Jungfraubahn has some complexity, and details of both agreements are available in the document: Additional FIP facilities from 1 Jan 2019.

The Travel Tips for Europe guide has been updated to reflect these changes.

24 October 2018

FIP coupons and the International Reduced Rate Card after Brexit

Rail Staff Travel is a member of FIP, an association within the UIC (International Union of Railways). This membership of FIP enables RST to issue FIP facilities (FIP coupons and the International Reduced Rate Card) on a reciprocal basis with the other FIP association members.

The RST membership of FIP is entirely unconnected to the United Kingdom's membership of the European Union. The FIP facilities currently enjoyed by active and retired staff, partners and dependants will continue after Brexit when the United Kingdom is no longer a member state of the European Union.

18 September 2018

RST Contact Details

From the UK, call us free on: 0800 652 1700
Phone lines are open from 9am to 4.30pm each weekday (excl Bank Holidays)
Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
Write to us at: Rail Staff Travel, PO Box 72071, London EC1P 1JD
From outside the UK, call us on: +44 20 7841 8000 and ask for Rail Staff Travel
Unfortunately, we cannot offer a "face-to-face" service for personal callers.
However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice.
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