News

Updated 3 December 2021

Contents

Welshpool and Llanfair Light Railway - 1 December 2021

The Welshpool and Llanfair Light Railway now offer priv rate tickets on their standard timetabled services. Priv rate tickets are not available on special event days, including Santa Specials, dining trains and other premium services.

You can obtain the discount by presenting a valid Staff Travel Card or Rail Staff Leisure Card. (Status Passes, TOC specific passes and other Staff Travel documentation will not be accepted.)

The terminus of the Welshpool and Llanfair Light Railway is a 20 minute walk from Welshpool station. More details on the railway and their operating days are available at wllr.org.uk

1 December 2021

Winter 2021-22 Staff Travel Restrictions - updated 3 December 2021

Version 2 of the Staff Travel Restrictions for Winter 2021-22 has been published on the Where Can I Go and Restrictions page. The Staff Travel Restrictions may be updated during the period of the Winter 2021-22 timetable as operators react to local and national changes. You should check for the latest version before travelling.

Some Train Operating Companies allow seat reservations to be made online. The instructions are different for each operator. The Staff Travel Restrictions contains information on how staff may do this. For other Train Operating Companies this may be done at National Rail station ticket offices. 

3 December 2021

Ticket purchase for DB AG services - 1 November 2021

From 1 January 2022 FIP discounted tickets will not be available to purchase on board any DB AG trains, even if starting a journey from a station with no open ticket office. FIP discounted tickets will only be available when purchased in advance either from DB travel centres or travel agents.

Ticket vending machines offer 50% discounted tickets for other national and regional schemes such as Bahncard. These discounted tickets are not valid with the FIP Card.

Those found on a train without a valid ticket will receive a penalty fare charge of double the fare (at least €60.00) for the route already covered plus the flex price for the distance to the destination station.

1 November 2021

Online retailing of priv tickets - 20 October 2021

Rail Staff Travel (RST) discounts are soon to be available online via a new website.

The new RST retail website will offer rail staff, safeguarded staff and their dependents who qualify for priv discounts the same retail experience as the public currently enjoy online.

Users will be able to buy discounted train tickets, plan journeys and make reservations online for trips across the National Rail network.

It will include retailing of leisure travel and reduced rate season tickets – but not international travel as this is covered by International Rail.

The website is due to go live in spring 2022. We will be sending details of how to sign up for the new website to the email addresses we have on record for each RST user.

It is therefore important that you have registered an up-to-date email address with Rail Staff Travel. You can do this by filling out the Change of Details XX21 form

Please be aware that the RST website is an additional booking method and does not replace the ability to buy tickets at stations or from onboard staff.

You can find out more information, frequently asked questions (FAQs) and regular updates on the rollout of the RST website on the FAQ page

20 October 2021

Status Pass renewal - updated 22 November 2021

Gold, Silver and Blue Status Passes valid from 1 January 2022 to 31 December 2024 are due to be posted out starting on Friday 26 November. 

If your status pass has not been received by 31 January 2021, please contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming that you haven’t received your status pass, and your full name, address and postcode.

Any e-mails received after 31 January 2021 reporting non-receipt will incur a replacement fee. A replacement fee will also be charged if you have moved address and RST has not been advised and you cannot retrieve your card.

22 November 2021

Staff Travel facilities on Lumo services - updated 1 November 2021

Lumo are a new First Group Open Access operator. Rail Staff Travel facilities may be used between Edinburgh and London King’s Cross as outlined below.

Seat reservations may be made by any staff member at Ticket Offices, subject to availability and until further notice. Staff joining without seat reservations will find limited unreserved seats in Coach E.

Priv rate tickets for leisure journeys will be available for purchase supported by either the Rail Staff Leisure Card held by Non-Safeguarded Staff or Staff Travel Card held by Safeguarded Staff. The standard 75% discount is available for Anytime tickets routed “Lumo Only” which are available for all journey combinations on Lumo trains. Any Permitted and geographically routed tickets (eg: Via York) may also be used on Lumo services for appropriate journeys, however staff are reminded Off Peak and Super Off Peak time restrictions apply to Lumo services according to the restriction code shown on the ticket purchased

Priv rate and reduced rate season tickets will also be available for use on Lumo services.

Staff with First Group Rail Travel Card boxes employed by Avanti West Coast, Great Western Railway, Hull Trains, South Western Railway or TransPennine Express may use these on Lumo services.

In addition for safeguarded staff the following passes will be accepted for free travel:

  • Staff Travel Cards with dated boxes
  • Gold Status Passes
  • Silver Status Passes
  • Eastern Region Blue Status Passes (between Morpeth and London Kings Cross only)
  • Residential passes with a suitable journey

The following passes are not valid on Lumo services:

  • Blue Status Passes for the Southern, Western, London Midland or Scottish Regions.
  • Duty Authority to Travel (DAT) cards
  • Freight Duty Cards

Please note Lumo is a Standard Class Only operator and no First Class facilities are available.

18 October 2021

Residential Pass Renewal 2021/22 - 12 October 2021

Residential Passes valid from 1 November 2021 to 31 October 2022 are due to be posted out to home addresses starting on Thursday 7 October.

If your pass has not been received by 21 October please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming:
•    your full name, address, and postcode.
•    that you haven't received your Residential Pass.
 
If you have uploaded a photograph or sent us a change of journey request in the last few weeks, you may find that your card arrives later so you should wait until 4 November to notify us of non-receipt.

Any emails received after 30 November reporting non receipt of Residential passes will incur a replacement fee. A replacement fee will also be charged if you have moved address and RST has not been advised and you cannot retrieve your card.

Please note we do not currently have an inward telephone service.

12 October 2021

Travel on Italian railway services until 31 December 2021

Passengers wishing to travel on High Speed, Intercity, International and Sleeper services in Italy will only be permitted to board services if they are able to present a valid Health Pass. (There are a few exceptions including children up to 12 years old, and those with medical exemptions which have been defined by the Italian Ministry of Health.)

We have requested further clarification on whether the NHS Covid Pass is accepted as a valid Health Pass and will update this news item if we get that confirmation.

In the meantime passengers must check at Italian railway stations before boarding any High Speed, Intercity, International and Sleeper service to ensure they comply with this legal requirement. The information is clear that passengers without the relevant Health Pass will be removed from the train.

3 September 2021

NR (National Rail) Priv discount on Oyster - updated 21 July 2021

This news item only applies to Non-Safeguarded Staff issued with the Rail Staff Leisure Card.

A facility exists for Non-safeguarded staff with the Rail Staff Leisure Card to have the NR Priv discount set on an Oyster card. This enables staff to benefit from priv rate on leisure journeys when using National Rail services in the London area. The NR Priv discount has to be reset each year when the new Rail Staff Leisure Cards are issued.

The NR Priv discount is now available from some staff (using administrator functions at the ticket vending machines) at TfL Rail stations (with the exception of Ilford and Gidea Park). As not all staff have been trained in this yet, you may not be able to get it from the first staff member that you see. 

Please utilise quieter off-peak times when approaching staff for this discount.

It is not yet available at London Overground stations but we will update this news item when that changes.

It is not available at any London Underground stations.

As a reminder, Priv rate travel on Oyster is not valid for residential journeys. It is for leisure travel only.

21 July 2021

Reduced rate Flexi-Season tickets

Reduced rate flexi-season tickets are available for eligible active staff and dependants. Applications for these must be made using the XX32 or XX33 forms on our Forms page at least 7 business days in advance.

Flexi Season tickets are not available for all journeys. Before you submit a form, you must check that a Flexi Season fare exists for your journey. You can do this using the National Rail Season Ticket Calculator www.nationalrail.co.uk/times_fares/season-tickets.aspx

Reduced Rate Flexi Season tickets are only available where an equivalent public rate Flexi Season ticket fare has been priced. They are only available in Standard Class. 

Flexi Season tickets are not available on journeys

  • entirely within the London Fare Zones Area
  • entirely on London Overground or MTR Elizabeth Line
  • within the Scotrail network
  • within the Transport for Wales network
  • within the MerseyRail travel area
  • on open access operators Heathrow Express, Grand Central and Hull Trains.

There are no mileage discounts available for safeguarded staff on Reduced Rate Flexi-Season Tickets.

Please note that you cannot use your existing TOC specific smartcard to hold a Flexi Season ticket. You will need a public ITSO Smartcard when you go to buy your Priv-rate Flexi Season. You should check the FAQs page for where to get these.

If your application is approved, RST will issue a Flexi Season authorisation form. You must take this to a station booking office to purchase the ticket. You must have your photo ID with you. This can be a TOC specific smartcard with a photo incorporated, a 2021/22 Rail Staff Leisure Card, a Staff Travel Card with Photo ID or a BTP Warrant Card.

You need to apply for a new authorisation form every time you need a new Priv-rate Flexi Season.

21 June 2021

Rail Staff Leisure Card renewal for 2021/22 - updated 27 May 2021

(This news item only applies to non-safeguarded employees. It does not apply to safeguarded employees issued with a Staff Travel Card who have continuous service in the rail industry since at least 31 March 1996.)

Rail Staff Leisure Cards for employees, and eligible family members valid from 1 July 2021 to 31 October 2022 are due to be posted out to home addresses starting on Tuesday 8 June.

If you have completed a child declaration this year, added a new family member or uploaded a photograph in the last few weeks, you may find that these cards arrive in separate envelopes so you should wait until 22 June to notify us of non-receipt.

If cards have not been received by 22 June please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming:

  • your full name, address and postcode
  • which member of your family has not received their card.

Any emails received after 31 July reporting non receipt of Rail Staff Leisure Cards will incur a replacement fee per card. A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).

Please note we do not currently have an inward telephone service.

27 May 2021

Staff Travel Card renewal for 2021/22 - updated 5 March 2021

Staff Travel Cards for employees and eligible family members valid from 1 April 2021 to 30 June 2022 are due to be posted out starting on Tuesday 23 March.

If cards have not been received by 13 April please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming

  • your full name, address and postcode
  • which member of your family has not received their passes.

We do not currently have an inward telephone service. Any emails received after 31 July reporting non receipt of Staff Travel Cards will incur a replacement fee per card. A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).

Cards will be sent separately for:

  • a dependant aged 18 or above where you only recently submitted the child declaration
  • a new family member where you have recently submitted the application

Cards will not be sent for dependants aged 18 or above where a Child Declaration form (XX05) has not been submitted. If you have not received a card for this reason, please complete the XX05 form along with the appropriate evidence to support your declaration.

5 March 2021

Renewal of FIP International Reduced Rate Cards - updated 25 November 2020

FIP Cards for 2021/22 are being sent out by post on Wednesday 25 November. They are valid for two years from 1 January 2021 to 31 December 2022.

Change to the replacement process for all active and retired employees:

  • If you have moved home address and not let RST know and you are unable to retrieve your card(s) , we will charge a replacement fee per card to send them to your new address.
  • If you do not receive your cards at the address we hold for you, we will replace them free of charge if you tell us before 31 January 2021. After this date we will charge a replacement per card to send them to you.

25 November 2020

Keeping in touch with retired employees

Rail Staff Travel are provding occasional updates on staff travel matters by e-mail. If you think we do not have your e-mail address and would like to register it with us, or have recently changed any of your contact details, please submit a Retired Data Check (XX12) form which you can find on this Forms page

Please share this information with any colleagues or friends who may benefit.

3 September 2020

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