Updated - 18 June 2018

TOC Privilege Card Renewal

The TOC Privilege Card has recently been renewed.  All renewed cards will be despatched to Employees on 19th June.

If you are missing a TOC Privilege Card that you were expecting when your families' cards have arrived, this is likely to be due to an outstanding Declaration for your child.  Please therefore complete this using the form that you will find on the Forms page from the link on this page.

RST Forms

All of our forms have recently been updated.  Please always use the latest forms from the link on this page.

Heathrow Connect

You can now use your rail staff travel facilities (Staff Travel Card, TOC Privilege Card, Status Pass, TfL Privilege Oyster and Oyster Status Pass) on the whole of the former Heathrow Connect route between Paddington and Heathrow, since from 20th May has been operated by TfL Rail.

There is no change to the usage of Heathrow Express.

2 Additional Leisure Railways

Rail Staff Travel are pleased to announce that agreement has been reached with Helston Railway and Avon Valley Railway that all rail staff travel facilities holders of a Staff Travel Card or a TOC Privilege Card can enjoy a 75% discount on all standard class, single and return, adult and child fares throughout the year.  Additional details are in the documents:

Summer Travel Restrictions 2018

The latest Summer Travel Restrictions booklet (valid from 20 May 2018) is now available on our Where Can I Go and Restrictions page.

Booking FIP Travel through International Rail

With effect from 1 April 2018, Rail Staff Travel (RST) will no longer be able to subsidise FIP travel to the extent it has previously. We currently do this by retaining the services of one specific agency, which does not charge a booking fee to eligible staff – we pick this up on your behalf.

Currently this is International Rail Limited (IRL). However, they have confirmed that in future, as a result of continued reductions in commissions from the European rail companies, they too will need to charge a modest booking fee to Rail Staff Travel customers. This will be £10 per booking, which is still considerably below what other agencies charge, so there is still a significant subsidy in place.

You are of course always free to use whichever agency best suits your travel needs and preferences.

International Rail continues to offer the widest range of international travel options across the market.

FIP travel is non-contractual and is based on a reciprocal exchange between European rail carriers. RST is not obliged to provide a booking service, nor to pay on behalf of staff any fees associated with this service.

Gold and Silver Status Passes - Northern Update

Both the Gold Status Pass and Silver Status Pass have been issued as SmartCards are expected to operate the gates at Smart-enabled stations.

As the roll-out of Smart-enabled gates across the national network continues, but specifically in the London and South East area, additional stations will be enabled that will allow holders to operate the gates using their Status Pass. The current situation is that the majority of London in-boundary TOC stations should be Smart-enabled allowing the Status Passes to operate. In addition, gates at outboundary stations on Greater Anglia, c2c, Southeastern, South Western Railway and some Northern stations will operate with further TOCs being enabled over the next few months.

The Northern stations now accepting Status Passes are: Barrow-in-Furness, Bolton, Bradford Forster Square, Glossop, Harrogate, Hartlepool, Liverpool Lime St, St Helens Central, Salford Central, Salford Crescent, Skipton, Warrington Central and Wigan Wallgate.

A definitive list of stations that are Smart-enabled is not currently available as this list changes frequently.

Please remember that you can still use your Status Pass as a "Show and Go" Pass at all valid locations that are not currently Smart-enabled.

International Coupons - Online Applications Accepted with 14 Days Notice

RST are able to announce that with effect from 15th December 2016 we are reducing the time period for acceptance of online applications from 21 days to 14 days.

This change is for a trial period only and will be reviewed periodically to ensure that you continue to receive the same service that you get with a 21 day acceptance period. We are unable to reduce the acceptance period for email and postal applications at the moment as the processing involved is greater.

Additional Information

Whilst our pages contain a lot of information, if you cannot find what you want, our Customer Service Officers are available to provide you with additional information and advice about all aspects of your staff travel.

RST Contact Details

From the UK, call us free on: 0800 652 1700
Phone lines are open from 9am to 4.30pm each weekday (excl Bank Holidays)
Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
Write to us at: Rail Staff Travel, PO Box 72071, London EC1P 1JD
From outside the UK, call us on: +44 20 7841 8000 and ask for Rail Staff Travel
Unfortunately, we cannot offer a "face-to-face" service for personal callers.
However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice.
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