News

Updated 4 June 2020

Contents

Rail Staff Leisure Card (formerly TOC Priv) renewal for 2020/21

The Rail Staff Leisure Cards for Non-Safeguarded Staff and Dependants valid from 1 July 2020 until 30 June 2021 will be posted out by Royal Mail starting on Monday 8 June. Please allow at least two weeks for delivery.

The Rail Staff Leisure Card is the new name for the TOC Priv Card (see the news item below for more details)

If you have not received your Rail Staff Leisure Card by Monday 22 May, please contact Rail Staff Travel by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have received your Rail Staff Leisure Card(s), but some are missing for dependant children, then the most likely reason is that you have not completed a child declaration. You can find the XX05 form for this on our forms page. Once a child declaration is received, we will send out Rail Staff Leisure Cards, but this is likely to take longer than usual.

If you do not notify us by 31 July 2020 of any missing cards, then the usual replacement fee will apply.

4 June 2020

Publication of the Summer 2020 restrictions - updated 29 May 2020

The Summer Restrictions 2020 have been published even though the timetable change has not yet taken place. The restrictions will come into effect as soon as the timetable change is implemented later this year.

There is also an additional document - Supplementary Staff Travel Restrictions for Summer 2020 - produced in response to the Covid 19 Outbreak. These additional restrictions are effective immediately and will be updated regularly as social distancing requirements change. Version 2 of this document was published on 29 May 2020.

You can find both documents on the Where Can I Go and Restrictions page.

As a reminder, on 11 May 2020 the Government advised that travel by rail is for essential journeys only. This includes people using staff travel facilities.

29 May 2020

TOC Priv Card renamed Rail Staff Leisure Card

The TOC Priv Card is being renamed the Rail Staff Leisure Card. Its function is unchanged and it will be valid until 30 June 2021. It can still be used to purchase discounted Anytime and Off Peak tickets for leisure travel, and also get discounts on some Rover and Ranger products.

New Rail Staff Leisure Cards for 2020/21 (to replace your current TOC Priv Card 2019/20) will be posted to home addresses during the 3rd week in June.

  • If you have changed home address recently and have not informed Rail Staff Travel, please submit a Change of Address (XX15) form which you can find here. This will reduce any delay in you receiving the cards for you and your eligible partner and dependants.
  • If you have an outstanding Child Declaration your child will not receive a card. You can submit it using a Child Declaration (XX05) form which you can find here.

Rail Staff Travel has started work on being able to issue Rail Staff Leisure Cards as an ITSO smartcard with an integrated photograph, hopefully from June 2021 onwards. If you do not already have a staff travel product issued by Rail Staff Travel which has your photograph, you can upload photographs for you and your eligible family members using our Photo Upload

7 May 2020

Keeping in touch with retired employees

In this time when travel is restricted, Rail Staff Travel are keen to be able to provide updates to retired employees. The only cost-effective way we can do this is by e-mail.

If you think we do not have your e-mail address and would like to register it with us, or have recently changed any of your contact details, please submit a Retired Data Check (XX12) form which you can find on this Forms page

Please be aware that we are unable to share your personal information with Railway Pensions (RPMI). You must inform both organisations separately of any changes to your contact details or home address.

Please share this information with any colleagues or friends who may benefit.

4 May 2020

Staff Travel Card renewal for 2020/21 - updated 17 April

The Staff Travel Cards for Safeguarded Staff and Dependants valid from 1 April 2020 until 30 June 2021 will be posted out by Royal Mail starting on Wednesday 18 March 2020. Please allow at least three weeks for delivery.

If you have not received your Staff Travel Card by Monday 4 May, please contact Rail Staff Travel by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. Due to travel restrictions on the RST team, our phone lines are currently closed. You can only contact us by e-mail.

If you have received your Staff Travel Card, but some are missing for dependant children, then the most likely reason is that you have not completed a child declaration. You can find the XX05 form for this on our forms page. Once a child declaration is received, we will send out Staff Travel Cards, but this is likely to take longer than usual.

Update 2 April. As the post appears to be taking longer than usual to arrive, the dateabove for notifying Rail Staff Travel has been changed from 1 April to 8 April.

17 April 2020

Temporary changes to refunds of priv rate and reduced rate season tickets

To enable employees to get priv discounted and Reduced Rate Season Ticket refunds quickly during the Covid-19 outbreak, the requirement for RST to authorise refunds is temporarily suspended.

Employees should take unwanted paper or smartcard season tickets back to the station they purchased it from for a refund without authorisation. Alternatively, individual TOCs may have arrangements for you to submit season tickets by post. Refunds will not be processed unless the original ticket is handed over to the TOC. Scans of tickets are not acceptable.

All Train Operating Companies have been issued with a briefing to make their Ticket Office employees aware of the temporary change in process.

This temporary arrangement remains in force until 30 June 2020. After this date, refunds of priv rate and reduced rate season tickets will only be possible by submitting the season tickets to Rail Staff Travel for refund authorisation.

Additional information from 25 March 2020

To find out how you can obtain a refund, please check the website of the TOC from whom you purchased the ticket. As each TOC has only recently put revised processes in place, Rail Staff Travel does not have this information easily available.

25 March 2020

Temporary suspension of child dependant earnings limit

The Scheme Rules allow dependant children in full time education to undertake employment providing it does not exceed the weekly income limit (currently £141.40). During vacations they may undertake periods of temporary employment irrespective of earnings, providing that the period does not exceed 3 months.

As schools and universities are closing during the Covid-19 outbreak, we are relaxing the child dependant earnings limit until 30 September 2020. This will enable young people to undertake work which assists the economy and their neighbours without putting their dependant Rail Staff Travel facilities at risk.

If you are completing a Child Declaration XX05 form and your child falls into Eligibility Code 1 but

  • Is not attending education due to the Covid-19 outbreak, and;
  • Is working and earning over the weekly income limit of £141.40,

then you should still declare eligibility code 1 but there is no need to supply pay slips.

Please note that this relaxation of the weekly income limit does not apply to those dependants who fall into eligibility codes 2 to 5.

From 1 October 2020, the child weekly earnings limits will be re-instated. From this date, if your child exceeds this weekly income limit, then they lose eligibility for their Rail Staff Travel facilities, and you must return them immediately by signed for delivery to Rail Staff Travel.

23 March 2020

Map updates

A new map has been published on the Where Can I Go and Restrictions page:

  • Staff Travel Card Map - London area including London Underground interavailable routes

In response to feedback, new versions of the following maps have been released:

  • Gold and Silver Status Pass Map - London area including London Underground interavailable routes
  • Blue Status Pass Map - Southern Region - London area including London Underground interavailable routes
  • Blue Status Pass Map - Western Region - London area including London Underground interavailable routes

9 March 2020

Cancelling travel plans due to the Coronavirus outbreak - updated 20 April

If you have already ordered FIP Coupons from your 2020 allocation and cancel your current travel plans because of the Coronavirus outbreak and wish to delay your travel until later in 2020, then:

  • if your coupons have been sent to you (usually around 2 weeks before your travel date) and are unused, you can e-mail images of the coupons cut up (or return these by post to Rail Staff Travel) so that you may apply for replacement coupons later this year.
  • if your coupons have not been sent to you, you can contact us to cancel your order. This will enable you to apply for them later in the year.

We would prefer you to e-mail us images of unused coupons cut up, rather than send them by post. Please ensure each coupon is completely visible in the image and cut into at least 4 separate pieces.

If you are unable to send images of the coupons cut up, you may return them by post to Rail Staff Travel. Please send them by signed for delivery and mark the envelope "FIP Returns". We will not be able to replace the coupons later in the year if we do not receive them. You should also contact us by phone or e-mail to let us know that you are sending coupons back to us. We will only be able to verify that we have received your coupons once we are back at work in our office.

We are unable to accept partly-used coupons.

If you have purchased FIP discounted tickets for your trip from a Travel Agent, then you should contact that Travel Agent to see what refund options are available.

FIP coupons from your 2019 allocation cannot be returned to Rail Staff Travel.

This temporary cancellation facility has been put in place because of the likely disruption to travel during this global Coronavirus outbreak. Once travel arrangements return to normal, then the facility to return coupons to RST will be withdrawn.

9-month and 45-month rule relaxation. If you have a 9-month date or 45-month date from retirement which occurs during 2020 and you cannot travel before that date, then we can delay issuing coupons to you until later in 2020. Please bear with us as during the emergency we are unlikely to be able to answer individual specific queries about this until business returns to normal and leisure travel re-starts.

Updated 20 April 2020

FIP coupons and the International Reduced Rate Card after Brexit

Rail Staff Travel is a member of FIP, an association within the UIC (International Union of Railways). This membership of FIP enables RST to issue FIP facilities (FIP coupons and the International Reduced Rate Card) on a reciprocal basis with the other FIP association members.

The RST membership of FIP is entirely unconnected to the United Kingdom's membership of the European Union. The FIP facilities currently enjoyed by active and retired staff, partners and dependants will continue after Brexit when the United Kingdom is no longer a member state of the European Union.

There is no change to this news item since it was first published on 18 September 2018. It has just been moved to the top of this news page as the withdrawal is now imminent.

27 January 2020

Gold and Silver Status Passes – January 2020 update

Both the Gold Status Pass and Silver Status Pass are issued as SmartCards are expected to operate the gates at Smart-enabled stations.

The roll-out of Smart-enabled gates is nearly completed. The only TOC where the gates are not yet enabled is MerseyRail. There may also be one or two other stations on other TOCs where the roll-out is not yet finished.

16 January 2019

Buying FIP discounted tickets and reservations for SNCF services

From 1 January 2020, FIP ticket sales and reservations for all SNCF TGV and Intercités services within France and some international TGV services operated solely by SNCF will no longer be available to travel agents. This change affects all rail staff in Europe, not just those in Britain.

SNCF offer FIP fares and reservations at SNCF ticket office counters in France or from their French contact centre which is open 7 days a week from 7am to 10pm (French local time). 

The telephone number for the SNCF contact centre is 00 33 1 84 94 3635 (international call rates apply). The SNCF website shows the typical busy times when call wait times are extended www.sncf.com/en/service-client/nous-contacter/telephone

The contact centre phone introduction is in French and lists various options. If you remain silent, at the end of the introduction it will say “For this service in English press #85”. Entering #85 on your phone will connect you to an English-speaking operator.

To save a lengthy and expensive phone call, please check the latest version of our Travel Tips for Europe guide before you call them. It is best to have planned your journeys and know the specific train services you want to book before you call. Remember that FIP facilities are not available on Ouigo or Intercités 100% Eco services. These low cost operators sell tickets through their own website only, and fares may be cheaper than the FIP discounted fares on equivalent SNCF services. The SNCF contact centre is unable to quote or sell you fares on Ouigo or Intercités 100% Eco services.

To make a booking, you will need to quote the FIP International Reduced Rate Card numbers for every person in your group to the SNCF agent. We have no information on the SNCF contact centre transaction fees or ticket delivery options.

18 October 2019

Changes to the availability of upgrades on Eurostar services

Eurostar has confirmed its policy on upgrades on staff discounted fares. Only holders of 1st Class FIP cards or 1st Class Staff Travel cards are permitted to buy discounted tickets for travel in Standard Premier accommodation. Upgrades for holders of discounted Standard class tickets to Standard Premier accommodation in advance or on the day of travel will not be permitted.

This arrangement is effective for tickets purchased from today, or upgrades sought from today. For tickets already purchased for future travel, these will be honoured with no requirement to pay any additional sum.

3 September 2019

RST Contact Details

From the UK, call us on: 0207 841 8274
Phone lines are open from 9am to 4.30pm each weekday (excl Bank Holidays)
Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
Write to us at: Rail Staff Travel, PO Box 72071, London EC1P 1JD
From outside the UK, call us on: +44 20 7841 8274
Unfortunately, we cannot offer a "face-to-face" service for personal callers.
However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice.
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