News
Updated 11 September 2023
Contents
- Rail Staff Leisure Card renewal 2023/24 - 11 September 2023
- Rovers and Rangers in RST Online - 4 August 2023
- New RST PO Box and address - 1 August 2023
- DB-AG Staff Travel restrictions - 2 June 2023
- Summer 2023 Staff Travel restrictions - 14 April 2023
- Staff Travel Card renewal for 2023/24 - updated 10 March 2023
- Lynton and Barnstaple Railway - 10 February 2023
- NR Priv Discount on Oyster for holders of the Rail Staff Leisure Card - updated 7 February 2023
- Renewal of FIP International Reduced Rate Cards - updated 24 November 2022
- Elizabeth line - updated 16 November 2022
Rail Staff Leisure Card renewal for 2023/24
(This news item only applies to holders of a Rail Staff Leisure Card (non-safeguarded employees). It does not apply to holders of a Staff Travel Card (safeguarded employees) who have continuous service in the rail industry since at least 31 March 1996 or holders of the RST Online Leisure Card.)
Rail Staff Leisure Cards for employees, and eligible family members valid from 1 November 2023 to 31 October 2024 will be posted out around mid-October 2023.
If you know you are moving house between now and the 31 October but do not have the address details yet, or a confirmed move date, then please advise us by email and we will put a temporary hold on your record. You can then complete the Change of Address form (XX15) online at www.raildeliverygroup.com/rst/forms.html#details once you have moved and we will issue cards to you and any current cardholders.
A replacement fee will be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).
Once the date for dispatch is confirmed, we will update this news item. If we hold an email address for you, we will also email you once they have been posted to you.
If you have not received any card(s) by 20 October, please contact us by email at
If you have not received a card for a child who is aged 18 or over and have not submitted a Child Declaration, please submit form xx05 from via our website www.raildeliverygroup.com/rst/forms.html#family and provide the appropriate evidence to support your application.
11 September 2023
Rovers and Rangers in RST Online
Staff discounted (priv rate) Rovers and Rangers can be purchased from RST Online. You can do this if you hold a Staff Travel Card, a Rail Staff Leisure Card or an RST Online Leisure Card.
If you are not sure what Rovers and Rangers are, there is more information on the National Rail page here www.nationalrail.co.uk/tickets-railcards-and-offers/ticket-types/ranger-and-rover-tickets/
The option to purchase is in the desktop version of the website. The ability to purchase in the mobile version of the website will follow later. If you are using a smartphone or tablet you can access the desktop view of the website using the menu option on the top right hand side of the screen.
Only Rovers and Rangers which can be sold with the staff discount (priv rate) are available. Those which have no staff discount (priv rate) are not sold by RST Online.
You can purchase a Rover or Ranger with a start date of between 7 and 14 days from the date of purchase. Rovers and Rangers are printed and posted to you by 1st class post. There is no other fulfilment option available.
If you purchase a Rover or Ranger and no longer require it, then you can apply for a refund up to the start date.
4 August 2023
New RST PO Box and address
Following an office move, RST has a new PO Box for the receipt of items via Royal Mail. Please use this address to post letters or passes to us:
1 August 2023
DB-AG Staff Travel restrictions
The DB-AG Staff Travel Restrictions are now provided online and have been updated for the second half of 2023. The link is available on the Where Can I Go and Restrictions page.
2 June 2023
Summer 2023 Staff Travel Restrictions
The Staff Travel Restrictions for Summer 2023 are available on the Where Can I Go and Restrictions page.
There are some services on which the use of Staff Travel facilities is barred, so please check before travelling.
The Staff Travel Restrictions may be updated during the period of the Summer 2023 timetable.
14 April 2023
Staff Travel Card renewal for 2023/24 - updated 10 March 2023
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996.
Staff Travel Cards for employees and eligible family members valid from 1 April 2023 to 30 June 2024 are due to be posted out starting on 23 March.
If we post your Staff Travel Card to the address we hold for you and you have moved and are unable to retrieve it from the address it was posted to, then a replacement fee will apply.
If cards have not been received by 11 April please contact us by email at
- your full name, address and postcode
- which member of your family has not received their passes.
Any emails received after 31 July reporting non receipt of Staff Travel Cards will incur a replacement fee per card. A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).
Cards will arrive in the same envelope, however, will be sent separately for:
- you submitted the child declaration after 23 February 2023 for a child dependant aged 18 or above
- you have submitted an application after 23 February 2023 to add a new family member to your record
Cards will not be sent for dependants aged 18 or above where a Child Declaration form (XX05) has not been submitted. If you have not received a card for this reason, please complete the XX05 form along with the appropriate evidence to support your declaration.
10 March 2023
Lynton and Barnstaple Railway - 10 February 2023
A Staff Travel Card, Rail Staff Leisure Card or RST Online Leisure Card can now be used to obtain a privilege rate on standard class fares on the Lynton and Barnstaple Railway (www.lynton-rail.co.uk/) which operates near Exmoor in North Devon.
You can obtain the discount from the ticket office at Woody Bay station by presenting your Staff Travel Card, Rail Staff Leisure Card or RST Online Leisure Card.
Please note that Status Passes, TOC specific passes and other Staff Travel documentation will not be accepted.
10 February 2023
NR Priv Discount on Oyster for holders of the Rail Staff Leisure Card - updated 7 February 2023
This news item applies only to non-safeguarded staff who entered rail service after 31 March 1996 and hold the Rail Staff Leisure Card. It does not apply to safeguarded employees issued with the Staff Travel Card, or Network Rail employees issued with the RST Online Leisure Card.
The Elizabeth Line have confirmed with Rail Staff Travel that the discount can be set at the following Elizabeth Line stations, between the times shown in the table.
Your Oyster card must be registered - if it isn’t please go to oyster.tfl.gov.uk/oyster/entry.do
| Station | Monday to Friday | Saturday | Sunday |
| Ilford | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | 10.00 – 17.00 hrs |
| Romford | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | |
| Ealing Broadway | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | 10.00 – 17.00 hrs |
| West Ealing | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | |
| Hayes and Harlington | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | 10.00 – 17.00 hrs |
| Southall | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | |
| West Drayton | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | |
| Abbey Wood | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | 10.00 – 17.00 hrs |
| Custom House * | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | 10.00 – 17.00 hrs |
| Woolwich * | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | 10.00 – 17.00 hrs |
| Canary Wharf * | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | 10.00 – 17.00 hrs |
| Paddington * | 10.00 – 15.00 hrs | 10.00 – 17.00 hrs | 10.00 – 17.00 hrs |
At stations marked with a * you will need to ask to speak to a manager so they can set the discount.
If you have any issues getting the discount set please contact TfL directly via tfl.gov.uk/help-and-contact/contact-us-about-tube-and-rail
If your query is not resolved by TfL you can contact London Travel Watch. Their details can be found at www.londontravelwatch.org.uk/
7 February 2023
Renewal of FIP International Reduced Rate Cards
FIP Cards for 2023/24 were sent out by post on Tuesday 22 November. They are valid for two years from 1 January 2023 to 31 December 2024.
If you have not received them by 2 January 2023, please contact us at
Information for all active and retired employees:
- If you have moved home address and not let RST know and you are unable to retrieve your card(s) , we will charge a replacement fee per card to send them to your new address.
- If you do not receive your cards at the address we hold for you, we will replace them free of charge if you tell us before 31 January 2023. After this date we will charge a replacement fee per card to send them to you.
24 November 2022
Elizabeth line - updated 16 November 2022
National Rail staff travel facilities are valid on all sections of the Elizabeth line.
Singles/Returns
Fares between Paddington and Abbey Wood are based on the London Underground zonal fares. The easiest way to travel at staff discounted (priv) rate is to use an Oyster Card with the priv discount set. However, Oyster pay cannot be used west of West Drayton so to a ticket must be purchased to obtain staff discounted (priv) rate for journeys starting or ending west of West Drayton.
With a Rail Staff Leisure Card or Staff Travel Card staff discounted (priv) paper singles and returns are also available, but cannot be purchased at stations in the central core. Please note that if using a single or return ticket, break of journey is not permitted at stations between Paddington and Abbey Wood.
Residential Travel
Reduced rate season tickets and Residential Passes are also available for journeys which include travel on Elizabeth line. Please note that any card/pass/season ticket that is from a station between Abbey Wood and Whitechapel to London Terminals will not be valid on the Elizabeth Line to London Liverpool Street.
Duty Travel
Duty Authority to Travel and Freight Duty cards are valid for travel on the Elizabeth line (subject to carrying the required diagram evidence for use of the pass).
Status Passes and Staff Travel Cards (safeguarded staff only)
Gold Status Passes, Silver Status Passes and dated Staff Travel Cards are valid across the whole of the Elizabeth line.
Blue Status Passes are valid as follows:
- Eastern Region – between Shenfield and Farringdon, and London Liverpool Street and Custom House for Excel
- London Midland Region – between Paddington and Whitechapel
- Southern Region – between Abbey Wood and Farringdon
- Western Region – between Reading, Heathrow and London Paddington
- Scottish Region – not valid
The maps on the RST website which cover the inter-available routes for Safeguarded Staff will be updated to include Elizabeth line availability as soon as RST receives new base versions from TfL.
16 November 2022
