News

Updated 8 August 2022

Contents

RST Online - retailing of priv tickets - updated 30 June 2022

Rail Staff Travel (RST) discounts are available online via a new website, RST Online www.railstafftravel.com. We have sent invitations to register to all those active and retired that we hold e-mail addresses for.

If you are an active or retired employee and have not received an invitation and would like to register, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming your full name, home address and postcode. Please put RST Online as the subject of your e-mail.

Requests for family member accounts need to be made by the active or retired employee using form RST Online - Request Access for Family Members XX40.

(Please note that at the current time we are not able to invite active and retired London Underground employees.)

30 June 2022

NR Priv Discount on Oyster for non-safeguarded staff

This news item applies only to non-safeguarded staff who entered rail service after 31 March 1996.

If you want to travel on National Rail services using Priv-rate on an Oyster card, take your Rail Staff Leisure Card to an Elizabeth line station. A member of staff will be able to set the NR only Priv discount on your Oyster card using a Ticket Vending Machine. Your Oyster card must be registered before staff can set the discount.

Only some TfL employees have the authority to do this. Please ask station staff to locate the member of staff who can assist.

31 May 2022

Summer 2022 Staff Travel Restrictions - updated 8 August 2022

Version 2 of the Staff Travel Restrictions for Summer 2022 has been published on the Where Can I Go and Restrictions page. The Staff Travel Restrictions may be updated during the period of the Summer 2022 timetable. You should check for the latest version before travelling.

Some Train Operating Companies allow seat reservations to be made online. The instructions are different for each operator. The Staff Travel Restrictions contains information on how staff may do this. For other Train Operating Companies this may be done at National Rail station ticket offices.

8 August 2022

Elizabeth line

The central core of the Elizabeth line between Paddington and Abbey Wood is expected to open on 24 May 2022. Initially services will operate on Mondays to Saturdays. The existing TfL Rail services from London Liverpool Street to Shenfield and London Paddington to Heathrow and Reading will be rebranded as Elizabeth line. National Rail staff travel facilities will be valid on all sections of the Elizabeth line.

Fares between Paddington and Abbey Wood will be based on the London Underground zonal fares scale. The easiest way to travel at staff discounted (priv) rate is to use an Oyster Card with the priv discount set. However, Oyster pay as you go may not be used west of West Drayton so to obtain privilege discount for journeys including travel west of West Drayton a ticket must be purchased.

With a Rail Staff Leisure Card or Staff Travel Card staff discounted (priv) paper singles and returns are also available, but cannot be purchased at stations in the central core. Please note that if using a single or return ticket, break of journey is not permitted at stations between Paddington and Abbey Wood.

Reduced rate season tickets are also available for journeys which include travel on Elizabeth line. Residential Passes may be valid depending on the journey they were issued for. You should check with RST before travelling if you are not sure. Please note that any card/pass/Season ticket that is to London Terminals will not be valid on the Elizabeth Line. For residential travel please apply to Rail Staff Travel as normal.

Duty Authority to Travel and Freight Duty cards are valid for travel on the Elizabeth line (subject to carrying the required diagram evidence for use of the pass).

Gold Status Passes, Silver Status Passes and dated Staff Travel Cards are valid across the whole of the Elizabeth line.

Blue Status Passes are valid as follows:

  • Eastern Region – between Shenfield and Farringdon, and London Liverpool Street and Custom House for Excel
  • London Midland Region – between Paddington and Whitechapel
  • Southern Region – between Abbey Wood and Farringdon
  • Western Region – between Reading, Heathrow and London Paddington
  • Scottish Region – not valid

The maps on the RST website which cover the inter-available routes for Safeguarded Staff will be updated to include Elizabeth line availability as soon as RST receives new base versions from TfL.

5 May 2022

Booking FIP travel through International Rail

International Rail is experiencing unprecedented demand for booking enquiries. Although the service requires 3 weeks’ notice for any booking enquiry, over the last two years whilst booking volumes were low, booking enquiry requests have been responded with less than 3 weeks’ notice. The current volume means that it is no longer possible to respond to enquiries at short notice, so booking enquiries will only be responded to where the travel date is more than 3 weeks ahead.

For the foreseeable future, International Rail will not be able to offer an enquiry service by telephone. Please submit your enquiry to them using the Journey Request Form at www.bookmyrst.co.uk

All queries will be responded to but please note that International Rail will always prioritise enquiries with the closest travel dates, so if your enquiry is for travel in several weeks’ time, you may need to wait up to 7 business days before you hear back from them.

3 May 2022

Wensleydale Railway

The Wensleydale Railway now offer staff discounted (priv rate) tickets on their standard timetabled services. Staff discounted (priv rate) tickets are not available on special event days, including Santa Specials, dining trains and other premium services.

You can obtain the discount by presenting a valid Staff Travel Card or Rail Staff Leisure Card. (Status Passes, TOC specific passes and other Staff Travel documentation will not be accepted.)

25 March 2022

Staff Travel Card renewal for 2022/23 - 8 February 2022

This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996.

Staff Travel Cards for employees and eligible family members valid from 1 April 2022 to 30 June 2023 are due to be posted out starting on Tuesday 22 March.

If cards have not been received by 11 April please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming

  • your full name, address and postcode
  • which member of your family has not received their passes.

Any emails received after 31 July reporting non receipt of Staff Travel Cards will incur a replacement fee per card. A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).

Cards will arrive in the same envelope, however, will be sent separately for:

  • a dependant aged 18 or above where you only recently submitted the child declaration
  • a new family member where you have recently submitted the application

Cards will not be sent for dependants aged 18 or above where a Child Declaration form (XX05) has not been submitted. If you have not received a card for this reason, please complete the XX05 form along with the appropriate evidence to support your declaration.

8 February 2022

FIP facilities on Euskotren Trena

FIP facilities are now valid on Euskotren Trena services in Spain.

Although the list of carriers on the 2021-2022 FIP International Reduced Rate card does not include Euskotren Trena, the FIP card will be accepted on Euskotren Trena services during 2022. The list of carriers will be updated when the FIP cards are next renewed in December 2022.

One FIP coupon per calendar year is available for active employees only.

FIP coupons are not available for:

  • the dependants of active employees
  • retired employees and their dependants
  • anyone who retired before 1 January 2022 and applies for coupons from their 9 and 45 month allocations.

26 January 2022

Welshpool and Llanfair Light Railway - 1 December 2021

The Welshpool and Llanfair Light Railway now offer priv rate tickets on their standard timetabled services. Priv rate tickets are not available on special event days, including Santa Specials, dining trains and other premium services.

You can obtain the discount by presenting a valid Staff Travel Card or Rail Staff Leisure Card. (Status Passes, TOC specific passes and other Staff Travel documentation will not be accepted.)

The terminus of the Welshpool and Llanfair Light Railway is a 20 minute walk from Welshpool station. More details on the railway and their operating days are available at wllr.org.uk

1 December 2021

Ticket purchase for DB AG services - 1 November 2021

From 1 January 2022 FIP discounted tickets will not be available to purchase on board any DB AG trains, even if starting a journey from a station with no open ticket office. FIP discounted tickets will only be available when purchased in advance either from DB travel centres or travel agents.

Ticket vending machines offer 50% discounted tickets for other national and regional schemes such as Bahncard. These discounted tickets are not valid with the FIP Card.

Those found on a train without a valid ticket will receive a penalty fare charge of double the fare (at least €60.00) for the route already covered plus the flex price for the distance to the destination station.

1 November 2021

Status Pass renewal - updated 22 November 2021

This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996.

Gold, Silver and Blue Status Passes valid from 1 January 2022 to 31 December 2024 are due to be posted out starting on Friday 26 November. 

If your status pass has not been received by 31 January 2022, please contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming that you haven’t received your status pass, and your full name, address and postcode.

Any e-mails received after 31 January 2022 reporting non-receipt will incur a replacement fee. A replacement fee will also be charged if you have moved address and RST has not been advised and you cannot retrieve your card.

22 November 2021

Residential Pass Renewal 2021/22 - 12 October 2021

Residential Passes valid from 1 November 2021 to 31 October 2022 are due to be posted out to home addresses starting on Thursday 7 October.

If your pass has not been received by 21 October please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming:
•    your full name, address, and postcode.
•    that you haven't received your Residential Pass.
 
If you have uploaded a photograph or sent us a change of journey request in the last few weeks, you may find that your card arrives later so you should wait until 4 November to notify us of non-receipt.

Any emails received after 30 November reporting non receipt of Residential passes will incur a replacement fee. A replacement fee will also be charged if you have moved address and RST has not been advised and you cannot retrieve your card.

Please note we do not currently have an inward telephone service.

12 October 2021

Rail Staff Leisure Card renewal for 2021/22 - updated 27 May 2021

(This news item only applies to non-safeguarded employees. It does not apply to safeguarded employees issued with a Staff Travel Card who have continuous service in the rail industry since at least 31 March 1996.)

Rail Staff Leisure Cards for employees, and eligible family members valid from 1 July 2021 to 31 October 2022 are due to be posted out to home addresses starting on Tuesday 8 June.

If you have completed a child declaration this year, added a new family member or uploaded a photograph in the last few weeks, you may find that these cards arrive in separate envelopes so you should wait until 22 June to notify us of non-receipt.

If cards have not been received by 22 June please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming:

  • your full name, address and postcode
  • which member of your family has not received their card.

Any emails received after 31 July reporting non receipt of Rail Staff Leisure Cards will incur a replacement fee per card. A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).

Please note we do not currently have an inward telephone service.

27 May 2021

Renewal of FIP International Reduced Rate Cards - updated 25 November 2020

FIP Cards for 2021/22 are being sent out by post on Wednesday 25 November. They are valid for two years from 1 January 2021 to 31 December 2022.

Change to the replacement process for all active and retired employees:

  • If you have moved home address and not let RST know and you are unable to retrieve your card(s) , we will charge a replacement fee per card to send them to your new address.
  • If you do not receive your cards at the address we hold for you, we will replace them free of charge if you tell us before 31 January 2021. After this date we will charge a replacement per card to send them to you.

25 November 2020

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