News

Updated 24 November 2022

Contents

Unused FIP coupons from your 2022 allocation - 24 November 2022

In December, employees may request any FIP coupons from their current year allocation which they have not used. These coupons will be issued as valid for use until 31 March 2023.

Typically employees must notify RST by 13 December if they wish to apply for any remaining coupons. However due to the Royal Mail and rail strikes, we must bring this date forwards to 9 December 2022.

We are asking that employees submit their requests before 9 December 2022 to ensure we have sufficient time to print and post the coupons to them. The International Coupon Application forms (XX09a and XX09b) are on the Forms page of this website.

24 November 2022

Renewal of FIP International Reduced Rate Cards

FIP Cards for 2023/24 were sent out by post on Tuesday 22 November. They are valid for two years from 1 January 2023 to 31 December 2024.

If you have not received them by 2 January 2023, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming which family members haven't received their FIP cards. Please do not contact us before 2 January 2023.

Information for all active and retired employees:

  • If you have moved home address and not let RST know and you are unable to retrieve your card(s) , we will charge a replacement fee per card to send them to your new address.
  • If you do not receive your cards at the address we hold for you, we will replace them free of charge if you tell us before 31 January 2023. After this date we will charge a replacement fee per card to send them to you.

24 November 2022

Rail Staff Leisure Card renewal for 2022/23 - updated 16 November 2022

(This news item only applies to holders of a Rail Staff Leisure Card (non-safeguarded employees). It does not apply to holders of a Staff Travel Card (safeguarded employees) who have continuous service in the rail industry since at least 31 March 1996.)

Rail Staff Leisure Cards for employees, and eligible family members valid from 1 November 2022 to 31 October 2023 were posted out 17 October 2022.

If you haven't received any card(s) please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming your full name and address and confirming who has not received their card(s)Shoul. If you don't do this by 30 November 2022 you will have to pay a replacement fee for new cards to be issued.

A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).

If you have not received a card for a child who is aged 18 or over and have not submitted a Child Declaration, please submit form xx05 from via our website www.raildeliverygroup.com/rst/forms.html#family and provide the appropriate evidence to support your application.

16 November 2022

Elizabeth line - updated 16 November 2022

National Rail staff travel facilities are valid on all sections of the Elizabeth line.

Singles/Returns

Fares between Paddington and Abbey Wood are based on the London Underground zonal fares. The easiest way to travel at staff discounted (priv) rate is to use an Oyster Card with the priv discount set. However, Oyster pay cannot be used west of West Drayton so to a ticket must be purchased to obtain staff discounted (priv) rate for journeys starting or ending west of West Drayton.

With a Rail Staff Leisure Card or Staff Travel Card staff discounted (priv) paper singles and returns are also available, but cannot be purchased at stations in the central core. Please note that if using a single or return ticket, break of journey is not permitted at stations between Paddington and Abbey Wood.

Residential Travel

Reduced rate season tickets and Residential Passes are also available for journeys which include travel on Elizabeth line. Please note that any card/pass/season ticket that is from a station between Abbey Wood and Whitechapel to London Terminals will not be valid on the Elizabeth Line to London Liverpool Street. 

Duty Travel

Duty Authority to Travel and Freight Duty cards are valid for travel on the Elizabeth line (subject to carrying the required diagram evidence for use of the pass).

Status Passes and Staff Travel Cards (safeguarded staff only)

Gold Status Passes, Silver Status Passes and dated Staff Travel Cards are valid across the whole of the Elizabeth line.

Blue Status Passes are valid as follows:

  • Eastern Region – between Shenfield and Farringdon, and London Liverpool Street and Custom House for Excel
  • London Midland Region – between Paddington and Whitechapel
  • Southern Region – between Abbey Wood and Farringdon
  • Western Region – between Reading, Heathrow and London Paddington
  • Scottish Region – not valid

The maps on the RST website which cover the inter-available routes for Safeguarded Staff will be updated to include Elizabeth line availability as soon as RST receives new base versions from TfL.

16 November 2022

NR Priv Discount on Oyster for non-safeguarded staff - updated 15 November 2022

This news item applies only to non-safeguarded staff who entered rail service after 31 March 1996.

If you want to travel on National Rail services using Priv-rate on an Oyster card, take your Rail Staff Leisure Card to an Elizabeth line station (except Farringdon, Tottenham Court Road, Bond Street, Moorgate, Liverpool Street, Whitechapel and all stations between Reading and West Drayton).

A member of staff will be able to set the NR only Priv discount on your Oyster card using a Ticket Vending Machine. Your Oyster card must be registered before staff can set the discount.

Only some TfL employees have the authority to do this. Please ask station staff to locate the member of staff who can assist.

15 November 2022

Delays in the delivery of products

Due to ongoing industrial action within the Royal Mail, deliveries of rail staff travel products may be  delayed. Please allow additional time for delivery.

Until further notice the lead time for ordering coupons is 3 weeks before the outward travel date.

26 October 2022

Summer 2022 Staff Travel Restrictions - updated 8 August 2022

Version 2 of the Staff Travel Restrictions for Summer 2022 has been published on the Where Can I Go and Restrictions page. The Staff Travel Restrictions may be updated during the period of the Summer 2022 timetable. You should check for the latest version before travelling.

Some Train Operating Companies allow seat reservations to be made online. The instructions are different for each operator. The Staff Travel Restrictions contains information on how staff may do this. For other Train Operating Companies this may be done at National Rail station ticket offices.

8 August 2022

Staff Travel Card renewal for 2022/23 - 8 February 2022

This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996.

Staff Travel Cards for employees and eligible family members valid from 1 April 2022 to 30 June 2023 are due to be posted out starting on Tuesday 22 March.

If cards have not been received by 11 April please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. confirming

  • your full name, address and postcode
  • which member of your family has not received their passes.

Any emails received after 31 July reporting non receipt of Staff Travel Cards will incur a replacement fee per card. A replacement fee will also be charged per card if you have moved address and not advised RST and cannot retrieve your card(s).

Cards will arrive in the same envelope, however, will be sent separately for:

  • a dependant aged 18 or above where you only recently submitted the child declaration
  • a new family member where you have recently submitted the application

Cards will not be sent for dependants aged 18 or above where a Child Declaration form (XX05) has not been submitted. If you have not received a card for this reason, please complete the XX05 form along with the appropriate evidence to support your declaration.

8 February 2022

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