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About us
Who we are
Our members
Meet the team
Working at RDG
Contact us
What we do
We provide essential services that support better customer experience
Our values
Accountability, support, partnership, inclusion, respect and excellence
Our history
Driving collaboration and leadership across Britain’s rail network
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Train operating companies
The companies that operate passenger rail services
Owning groups
The companies that fully or jointly own the passenger rail companies
Freight operating companies
The companies that transport goods by rail
Track and infrastructure services
The companies that manages the rail track and signalling systems
Other rail industry links
For related rail supply chain, government and European links
Read about our members
Executive
Meet RDG's Executive Chair, CEO and executive team.
Meet the executive team
Meet our boards
Our board is made up of transport experts from owning groups and infrastructure operators.
Meet RDG board
Governance boards
Collaborative governance driving a better railway for everyone.
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RDG Vacancies
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Explore our vacancies page for more information.
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Available for young people and adult learners.
Graduate schemes
The Railway Engineering Graduate Scheme for mechanical or electrical engineering.
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General enquiries
For enquiries not listed on our
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please use our general contact details.
info@raildeliverygroup.com
020 7841 8000
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Rail Staff Travel
View the
rail staff travel page
for queries entitlements and applications.
rst@raildeliverygroup.com
020 7841 8274
Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
Technology and data
Driving transparency, systems and data across rail
National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
Discounted travel benefits for eligible rail passengers
Customer ticket sales
How to buy tickets and access retail options
Real-time train journey information
Live updates and status for your rail journeys
Rail Data Marketplace
Sharing data to power rail innovation and transparency
Reservations
Booking and managing seats across the rail network
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Could Your Local Station Win Britain’s Most Life-Changing
Station?
Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services
Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
Benefit types
News
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More from RST
For Safeguarded Employees
As a legacy British Rail or specific carrier colleague, your travel benefits are reserved and protected
For Non-Safeguarded Employees
As a legacy British Rail or specific carrier colleague, your travel benefits are reserved and protected
For Network Rail Employees
As a Network Rail colleague with an RST Online Leisure Card, you have fully digital access to your travel benefits
Rail Staff Travel home
Priv fares on Hovertravel
06 October 2025
Rail Staff Travel is pleased to announce that staff discounted (priv-rate) fares for leisure travel are available on Hovertravel services between Sou…
01
Oct
Epping and Ongar Railway
Rail Staff Travel is pleased to announce that priv-rate fares are now available on the Epping and Ongar Railway. Priv-…
11
Jun
Schweizerische Südostbahn
(This news item only applies to employees eligible for the FIP International Reduced Rate Card.) Within the pages for…
11
Jun
Setting the NR only priv discount on an Oyster Card
This news item applies only to non-safeguarded staff who entered rail service after 31 March 1996 and hold the Rail Sta…
View all news
Replacement cards forms
Replace lost, stolen, damaged or faulty cards
Family members forms
Add or declare a spouse, partner or child
Residential travel, season ticket application forms
Request FIP cards, coupons, duty or non-FIP travel
International travel forms
The companies that manages the rail track and signalling systems
Change of details forms
Update name, address, contact info or status
Photo upload
Upload or update your photo
View all forms
Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
See all our contact details
Railway Pensions
csu@railpen.com
0800 012 1117
Complaints
See complaint details
Restrictions
Rules for staff travel use
Europe and FIP
European rail staff travel information
Travel Irregularities
Reporting and penalties for misuse
Conditions of Issue and Use
Terms and obligations for staff travel
Eligibility of Family Members
Criteria for eligible family members
More RST
Useful Information
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Travel in London
Using staff travel on TFL
FAQs
Answers to common queries
Privacy
How we protect your data
Guide To Retailing
Whether you’re an established retailer, a new entrant or just considering the opportunities in rail retailing, you’ll find all the information you need in this section.
Learn more about becoming a retailer
Retailer guidance
If you are interested in entering the rail retail market, this page will be your introduction to rail retailing
Retailing costs
This page will help explain RDG costs, industry costs, ongoing fees, external costs and fees to be aware of
Accreditation
Learn more about RDG's accreditation process for rail retailers and ticket issuing systems
Settlement and Bonding
Learn more about how to settle for transactions and bonding with RDG for your licence
Commercial Provisions
Details on RDG's remuneration structure for retailers can be found here
Working with RDG
Find out more about the ongoing engagement activities provided by RDG when you become a retailer
Third Party Licences
Discover the range of licences available from RDG
Useful Documents
Helpful information to assist with your application
