• For a Spouse - you must attach a Marriage Certificate.
• For a Civil Partner - you must attach a Civil Partnership Certificate.
• For a Partner - you must attach a completed and stamped Partner Declaration form XX03 (see below).
• Please submit documents as a JPG, JPEG or PDF file of less than 1Mb.

• For children that are adopted, fostered or subject to guardianship or residency order, you must attach the Adoption Certificate, Foster Order, Special Guardianship Order or Residency Order.
• For your own or your Spouse/Partner's child, you must attach a Full (long) Birth Certificate. A Full birth certificate is needed as the short version does not provide Parents' details which are needed to establish eligibility. Copies of the Full Birth Certificate can be obtained from the issuing authority.
  • In England and Wales - HM Gov website
  • In Scotland - National Records Scotland website
• For children aged 18 or over, you must also submit a Child Declaration.
• Please submit documents as a single JPG, JPEG or PDF file of less than 1Mb.

• For children aged 18 or over (may additionally be used for dependants age 16-17 at RST's discretion)
• Please check the eligibility code on the form and submit proof of eligibility (if required) as a JPG, JPEG or PDF file of less than 1Mb.

• For Partner applications if you are not married or in a civil partnership. You must be co-habiting at the same address, and the declaration is required to prove this. (If you are not co-habiting at the same address, you do not meet the eligiility requirements).
• This form must be sent with the Add Spouse or Partner form
• The form must be fully completed following the instructions on the rear.
• The form must also be signed and stamped by one of the following:

1. A solicitor authorised to act as a Commissioner for Oaths and regulated by the Law Society (also requires Firm Stamp or Letterhead)
2. A Notary Public (listed by the Notaries Society) (also requires Firm Stamp or Letterhead)
3. A Magistrate or Justice of the Peace sitting in court (also requires Court Stamp)
4. A Commissioner for Oaths (also requires Firm Stamp or Letterhead)

• Please ensure that the start date on your residential travel application gives us at least 7 business days for us to generate the authorisation.
• Before you submit your form, please check that you are requesting a valid journey for which a ticket can be issued. You can do this using the National Rail Season Ticket Calculator
• If approved, RST will issue either a Residential Pass or a Privilege Season Ticket authorisation.
• You can now purchase season tickets via RST Online and have the choice of where to purchase you season ticket.
• If you select RST Online you can make payment through your RST Online account. If you already have your RST Season Ticket Smartcard you will see an option to have your season fulfilled to your Smartcard, otherwise you will be able to have you season ticket posted to you or you can collect at a station.
• If you would like to apply for an RST Online Smartcard, please ensure that you have registered for RST Online and please submit form XX42. Please note that you will still need to submit an XX01 form as usual. Please also note that, at present, RST Online Smartcards are only available to employees.
• If you select Ticket Office you will be sent a Season Ticket authorisation form, you must take this to a station booking office to purchase the ticket. You must have your photo ID with you. This should be your public Photo ID card 
• For a new season ticket, if the start date is a Saturday, Sunday or Monday (also Tuesday after a Bank Holiday), the ticket can be purchased from noon on the previous Friday. If the start date is another day, the ticket can only be purchased after noon on the previous day. Please do not try and buy one outside of these timescales.
• For a renewal which has no break in continuity from an existing priv season ticket, you may purchase the renewal anytime up to seven days in advance.
• You need to apply every time you need a new Priv-rate or reduced-rate Season Ticket.

• Please apply at least 7 days in advance.
• If approved, RST will issue a Dependant Season Ticket authorisation form.
• Season ticket authorisation forms will be returned to you approx 7 days in advance.
• If you are sent a Season Ticket authorisation form, you must take this to a station booking office to purchase the ticket. You must have your photo ID with you.
• For a new season ticket, if the start date is a Saturday, Sunday or Monday (also Tuesday after a Bank Holiday), the ticket can be purchased from noon on the previous Friday. If the start date is another day, the ticket can only be purchased after noon on the previous day. Please do not try and buy one outside of these timescales.
• For a renewal which has no break in continuity from an existing priv season ticket, you may purchase the renewal anytime up to seven days in advance.
• You need to apply for a new authorisation form every time you need a new Priv-rate or reduced-rate Season Ticket.

• Please ensure that the start date on your season ticket gives us at least 7 business days for us to generate the authorisation.
• Before you submit your form, please check that you are requesting a valid journey for which a Flexi Season can be issued. You can do this using the National Rail Season Ticket Calculator
• Please note that Flexi Season tickets are not available for journeys entirely within the London Fare Zones Area, so if the journey is wholly within a Travelcard Zone or Zones then ticket office staff cannot sell a Flexi Season ticket.  They are also not available on rail journeys entirely within the Scotrail network, the Transport for Wales network and the MerseyRail travel area. They are also not available for journeys wholly on London Overground or MTR Elizabeth Line. They are not available on Open Access Operators.
• You can now purchase season tickets via RST Online and have the choice of where to purchase you season ticket.
• If you select RST Online you can make payment through your RST Online account. If you already have your RST Season Ticket Smartcard you will see an option to have your season fulfilled to your Smartcard.
• If you would like to apply for an RST Online Smartcard, please ensure that you have registered for RST Online and please submit form XX42. Please note that you will still need to submit an XX32 form as usual. Please also note that, at present, RST Online Smartcards are only available to employees.
• If you are sent a Season Ticket authorisation form, you must have your photo ID with you. This can be a TOC specific smartcard with a photo incorporated, a 2021/22 Rail Staff Leisure Card or a BTP Warrant Card and you will need a public ITSO Smartcard when you go to buy your Priv-rate Flexi Season. 
• You need to apply for a new authorisation form every time you need a new Priv-rate Flexi Season.

• Please ensure that the start date on your season ticket gives us at least 7 business days for us to generate the authorisation.
• Before you submit your form, please check that you are requesting a valid journey for which a Flexi Season can be issued. You can do this using the National Rail Season Ticket Calculator
• Please note that Flexi Season tickets are not available for journeys entirely within the London Fare Zones Area, so if the journey is wholly within a Travelcard Zone or Zones then ticket office staff cannot sell a Flexi Season ticket.  They are also not available on rail journeys entirely within the Scotrail network, the Transport for Wales network and the MerseyRail travel area. They are also not available for journeys wholly on London Overground or MTR Elizabeth Line. They are not available on Open Access Operators.
• Flexi Seasons can only be issued to child dependants aged 16 and over who are in full time education.
• You will need a public ITSO Smartcard when you go to buy your Priv-rate Flexi Season. You should check the FAQs for where to get these.
• If approved, RST will issue a  Dependant Season Ticket authorisation form.
• If you are sent a Flexi Season authorisation form, you must take this to a station booking office to purchase the ticket. You must have your photo ID with you. This can be a TOC specific smartcard with a photo incorporated or a 2021/22 Rail Staff Leisure Card.
• You need to apply for a new authorisation form every time you need a new Priv-rate Flexi Season.

• Please only use this form if you would like to apply for an RST Online Season Ticket Smartcard in order to purchase season tickets via RST Online
• This is currently only available to active employees
• You will be able to purchase your season ticket via RST Online and have your season ticket loaded onto your smartcard. Please note, this smartcard can only be used for the pre-approved season ticket journey, it is not possible to add leisure tickets onto the smartcard.
• You will also need to ensure that you have registered for RST Online via www.railstafftravel.com
• You will still be required to submit an Employee Residential Form (XX01) or Employee Priv-rate Flexi Season (XX32) form as normal.
• Smartcards will be sent via First Class post and you will receive confirmation when your smartcard has been ordered, you will also be able to see when the card is available for use in your RST Online account.
   

• Use this form to apply for a new FIP Card.
• If you already hold an FIP Card, these will be automatically renewed by RST, so there is no need to re-apply.

• Use this form to apply for International Coupons when both the Employee and Family members are travelling. Please note that if the employee is not travelling with family members, coupons will be issued for the employee, as the annual quota of coupons applies to a family group (not an individual).
• For a family application, coupons will be issued to all eligible family members, (subject to the allowances for family members from each carrier). 
• If you order a large number of coupons, RST may request an outline itinerary to justify the application.
• FIP Cards will be issued to yourself and all eligible family members if you do not already hold them
• Coupons will be posted approximately 2 weeks before your indicated date of travel.
• Once coupons are posted by RST, they cannot be replaced if they are lost or damaged, or if you are unable to use them, and RST cannot accept them back under any circumstance.

• Use this form to apply for International Coupons ONLY when NO other Family members travelling
• An FIP Card will be issued if you do not already hold one
• If you order a large number of coupons, RST may request an outline itinerary to justify the application
• Coupons will be posted approximately 2 weeks before your indicated date of travel
• Once posted by RST coupons cannot be replaced if they are lost or damaged, or if you are unable to use them. RST cannot accept them back under any circumstance.

• A minimum of 6 weeks' notice is required for most non-FIP applications (some requests will require a longer notice period, e.g. 10 weeks) as some documents are issued by external organisations.
• Use this form to apply for:
  • Non-European Railways Letters of Introduction
  • Non-FIP European Railways Letters of Introduction
  • Amtrak Vouchers (at least 10 weeks' notice required)
  • Irish Ferries - you must provide dates and sailing times

• The reason for the request must be documented on the form
• All applications must be counter-signed by an authorised representative of your employer. For TOC employees this is your Rail Staff Travel Committee representative.
• If your duty travel requirements on a specific carrier exceed the facility provided by one coupon, please contact RST before making your application on this form, as we may be able to provide alternative more flexible facilities.

• For changes between UK addresses only
• Changes to or from a non-UK addresses should be notified by email or post

If you have not moved and have just changed your contact details, then please use the Change of Contact Details form (below).

• For use to verify data where requested by RST
• Please complete this form only when requested to do so by RST

• Use to notify us of:
  • The death of an Employee, or;
  • Employee permanently no longer able to travel due to illness, incapacity or other reason
• Please also email a photo of any unexpired Cards, cut into 4 with the name and number clearly showing for cancellation

• Use to notify us of:
  • The death of a Dependant, or;
  • Dependant no longer entitled (eg. owing to divorce, separation, child starting work), or;
  • Dependant permanently no longer able to travel due to illness, incapacity or other reason
• Please also email a photo of any unexpired Cards, cut into 4 with the name and number clearly showing for cancellation

• Use to notify us of:
  • Your change of name, or;
  • Your change of passport name
• Please email a photo of the passes cut into 4 with the name and numbers clearly showing to enable reissue (passes needed for work or residential travel are excluded from this)

• Use to notify us of:
  • Your Dependant's change of name, or;
  • Your Dependant's change of passport name
• Please also email a photo of any unexpired Cards, cut into 4 with the name and number clearly showing to enable reissue

• Use this form to verify that Rail Staff Travel has the correct data for retired employees and their spouse/partner.
• Use this form to update your contact details such as phone number and e-mail address.
• We need this data so that we can contact you and verify your identify should we need to.
• If you are resident outside the UK, you may not be able to enter your phone number(s). If this is the case, please submit the form without your phone numbers.
• If you are unable to complete the form because you do not have a UK National Insurance (NI) number, please e-mail us for assistance.
• If you are unable to complete the form because you are a widow(er) and do not know the employee National Insurance number, please e-mail us for assistance. 

• For a change of email address or phone number

If you have moved address please complete the Change of Address form (XX15).

If you are unable to complete the form because you are a widow(er) and do not know the employee National Insurance number, please contact us by e-mail for assistance.

• For lost, damaged or defaced Cards and Passes
• We will contact you regarding any submitted forms
• We are currently unable to accept payments via the phone and therefore payments are made via RST Online (we will be in touch if you don't already have an account).

• For faulty or stolen Cards and Passes
• This form can also be used if the cards have been destroyed or damaged in a fire or flood.
• Replacements for stolen Cards and Passes must have a crime number
• Replacements for faulty cards must have clear colour images attached of the Card and Pass

• Use this form for RST to issue you with approval to have the priv discount set on your Oyster Card.
• Only available to Safeguarded Staff (Active or Retired) and their eligible family members
• RST will automatically issue an approved form for the employee - eligible family members can be requested on the form. If the employee only needs the approval form for eligible family members, please complete the form as normal. RST will be aware if the employee only requires it for family members.
• If you already have an Oyster Card with the priv discount set there is no need to reapply for the discount each year - please take your current Staff Travel Card to a London Underground station by 30 June to have the discount renewed
• If you do not renew the discount by 30 June each year, it expires from the Oyster card and a new approval form is required from RST
• Adding the priv discount does not affect any credit held on the Oyster card.
• A temporary arrangement was put in place in 2020 to allow the discount to be renewed after 30 June 2020 on presentation of both the old and new Staff Travel Cards. This arrangement has now ended
• Dependant only applications should be made via email or post

• Only available to full-time Active Safeguarded Employees
• Please apply at least 15 days in advance

• To provide family members with access to RST Online
• Please note that your family member(s) must already be in receipt of travel facilities in order to be provided with access to RST Online. If they are not in receipt of leisure travel facilities as yet then please submit the relevant form(s) in the Family Members Forms section towards the top of this page.

• For use when encountering issues when registering with RST Online
• Please complete this form only when requested to do so by RST

• Use by Retired/Redundant Safeguarded Employees that are required to provide annual proof of continued eligibility on the grounds of unemployment.
• Copies of documentary evidence must be sent with the form.

• Only in exceptional circumstances - each request may require individual supporting documentation
• Please apply at least 10 days in advance

• Only used for an application for a refund in respect of Staff Tickets (residential journeys only)
• Processing of refunds may take up to 6-8 weeks

Issued on request only - please contact RST

Please refer to Travel Tips for Europe for more information

Please refer to Travel Tips for Europe for more information