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About us
Who we are
Our members
Meet the team
Working at RDG
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What we do
We provide essential services that support better customer experience
Our values
Accountability, support, partnership, inclusion, respect and excellence
Our history
Driving collaboration and leadership across Britain’s rail network
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Train operating companies
The companies that operate passenger rail services
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The companies that fully or jointly own the passenger rail companies
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The companies that transport goods by rail
Track and infrastructure services
The companies that manages the rail track and signalling systems
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Executive
Meet RDG's Executive Chair, CEO and executive team.
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Meet our boards
Our board is made up of transport experts from owning groups and infrastructure operators.
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Governance boards
Collaborative governance driving a better railway for everyone.
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info@raildeliverygroup.com
020 7841 8000
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Rail Staff Travel
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rail staff travel page
for queries entitlements and applications.
rst@raildeliverygroup.com
020 7841 8274
Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
Technology and data
Driving transparency, systems and data across rail
National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
Discounted travel benefits for eligible rail passengers
Customer ticket sales
How to buy tickets and access retail options
Real-time train journey information
Live updates and status for your rail journeys
Rail Data Marketplace
Sharing data to power rail innovation and transparency
Reservations
Booking and managing seats across the rail network
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Could Your Local Station Win Britain’s Most Life-Changing
Station?
Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services
Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
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Rail Staff Travel
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For Safeguarded Employees
As a legacy British Rail or specific carrier colleague, your travel benefits are reserved and protected
For Non-Safeguarded Employees
As a legacy British Rail or specific carrier colleague, your travel benefits are reserved and protected
For Network Rail Employees
As a Network Rail colleague with an RST Online Leisure Card, you have fully digital access to your travel benefits
Rail Staff Travel home
Priv fares on Hovertravel
06 October 2025
Rail Staff Travel is pleased to announce that staff discounted (priv-rate) fares for leisure travel are available on Hovertravel services between Sou…
01
Oct
Epping and Ongar Railway
Rail Staff Travel is pleased to announce that priv-rate fares are now available on the Epping and Ongar Railway. Priv-…
11
Jun
Schweizerische Südostbahn
(This news item only applies to employees eligible for the FIP International Reduced Rate Card.) Within the pages for…
11
Jun
Setting the NR only priv discount on an Oyster Card
This news item applies only to non-safeguarded staff who entered rail service after 31 March 1996 and hold the Rail Sta…
View all news
Replacement cards forms
Replace lost, stolen, damaged or faulty cards
Family members forms
Add or declare a spouse, partner or child
Residential travel, season ticket application forms
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International travel forms
The companies that manages the rail track and signalling systems
Change of details forms
Update name, address, contact info or status
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Upload or update your photo
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
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Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
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Railway Pensions
csu@railpen.com
0800 012 1117
Complaints
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Europe and FIP
European rail staff travel information
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Meet our
executive team
Jacqueline Starr
Executive Chair and CEO, Rail Delivery Group
Nicole Jennings
Chief Delivery Officer
Daniel Mann
Director of Industry Operations
Ola Ogun
Chief Financial Officer
Stewart Fox-Mills
Fares, Ticketing and Retail Director
More about us
Who we are
Our members
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More about us
Who we are
Our members
Meet the team
Working at RDG
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