Digital ticketing to more customers

Expanding mobile and smart ticketing across the rail network

Fares and ticketing

We are simplifying the products we offer to make it easier for you to find the right ticket.

Smart tickets are instantly available to buy via websites and smartphone apps, and scannable barcodes let you make a swift exit once at your destination.

All the available national rail train fares and journeys are in our Product Management System (PMS), providing consistent information on fares across all train operators, retailers and travel agents. It combines with our Routeing Guide to calculate the best route for your journey

We are working to create a simpler, better fares system to ensure customers receive great customer service at every stage of their journey – from purchasing a ticket, to arriving at their destination.
Jac Starr, CEO of the Rail Delivery Group

A record

5.6 million

railcards were used in 2022

Smart ticketing for a smarter railway

Smart ticketing reduces fraud and provides real-time data to measure changing customer travel patterns.

Online retail channels and ticket machines reduce the pressure on ticket offices, leaving staff available to support you in and around the station.

Smart ticketing options reduce the environmental impact of producing paper tickets and waste at stations.

Saving you money

You can get 1/3 off your train tickets with a Railcard supplied by National Rail.

There are currently eight main types of Railcard including Family and Friends, Veterans, Disabled, 16-17, 16-25, 26-30, Senior, Disabled and Two Together Railcards.

Railcard users make an average annual saving of £140.

Buy a ticket for your journey at

nationalrail.co.uk

Our purpose is to create a simpler, better railway for everyone in Britain raildeliverygroup.com