Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group.
Updated - 9 May 2022
Contact Centre
If you have a query about where you can use your Staff Travel facilities, then all of the information is published in the Rail Staff Travel guides on the Where Can I Go and Restrictions page. It is usually quicker to refer to these guides than e-mail RST for this information.
To report lost or stolen cards, or add family members, please use the forms on our Forms page.
You can contact us as follows:
Correspondence by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include your full name and postal address in any e-mail so that we are able to identify your Rail Staff Travel record and respond appropriately.
Correspondence by post at our PO Box address (details below).
Apply for products and services using the forms on our website.
Please note the Rail Staff Travel office will be closed on Thursday 2 June and Friday 3 June 2022. We will re-open on Monday 6 June 2022.
Updated - 9 May 2022
Safeguarded and Non-Safeguarded
Eligible employees fall into one of two categories for Rail Staff Travel:
If you have had continuous employment since at least 31 March 1996 with an eligible Employer (including those who retired or were made redundant) then you are a safeguarded employee.
If you started employment on or after 1 April 1996 with an eligible Employer (such as a Train Operating Company), then you are a non-safeguarded employee.
You will need to know which category applies to you when looking at some of the documentation on this site.
FAQs - many of your Frequently Asked Questions about Rail Staff Travel
Complaints
If you have a problem using travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.
If your complaint remains unresolved, then you should raise your complaint with the Rail Ombudsman. Details are on their website www.railombudsman.org or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays).
If you have problems in the following areas, please contact Rail Staff Travel
Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
The service provided to you by Rail Staff Travel
Using FIP Rail Staff Travel facilities in Europe
RST Contact Details
Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the prime cardholder, who will be the current member of staff, the retired member of staff, or a widow(er), or someone holding Power of Attorney for them.
From the UK, call us on:
020 7841 8274
Phone lines are open from 9.30am to 12.30pm from Monday to Thursday (excl Bank Holidays).
Our phone lines are only for those without internet access. For other queries, you should find the information on our website, or you can e-mail us as below.
Email us at:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Please include your full name and postal address in any correspondence so that we are able to identify your Rail Staff Travel record and respond appropriately.
Write to us at:
Rail Staff Travel, PO Box 72071, London EC1P 1JD
If you are sending us cards or passes by post, we strongly suggest you use Signed-For Delivery
From outside the UK, call us on:
+44 20 7841 8274
Our phone lines are only for those without internet access. For other queries, you should find the information on our website, or you can e-mail us as below.
Unfortunately, changes to our building security means that we cannot offer a "face-to-face" service for personal callers.
