Friday 3rd March - RST are currently experiencing technical issues with the phone lines, we are working to resolve this, please email This email address is being protected from spambots. You need JavaScript enabled to view it. for anything urgent.
Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group.
If you have registered for an account you can now buy staff discounted tickets through RST Online at www.railstafftravel.com
Updated - 5 September 2022
Contact Centre
All of the information on using your staff travel facilities is published in the guides on the Where Can I Go and Restrictions page. It is usually quicker to refer to these guides than e-mail RST for information.
To report lost or stolen cards, or add family members, please use the forms on our Forms page.
Our contact details are at the bottom of this page.
Updated - 20 March 2023
Information for new TOC employees
If you are a new TOC employee you may find the Introduction to Rail Staff Travel for new employees of Train Operating Companies useful. It's published on the Where Can I Go and Restrictions page.
Where can I go - for Rail Staff Travel guides with details about how you can use your travel facilities and also restrictions on the use of staff travel facilities
Photo Upload - for you to upload passport style photos of yourself and eligible family members
FAQs - many of your Frequently Asked Questions about Rail Staff Travel
Complaints
If you have a problem using travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.
If your complaint remains unresolved, then you should raise your complaint with the Rail Ombudsman. Details are on their website www.railombudsman.org or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays).
If you have problems in the following areas, please contact Rail Staff Travel
Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
The service provided to you by Rail Staff Travel
Using FIP Rail Staff Travel facilities in Europe
RST Contact Details
Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the prime cardholder, who will be the current member of staff, the retired member of staff, or a widow(er), or someone holding Power of Attorney for them.
From the UK, call us on:
020 7841 8274 Phone lines are open from 9.30am to 12.30pm on Monday, Wednesday and Friday (excl Bank Holidays).
Our phone lines are only for those without internet access. For other queries, you should find the information on our website, or you can e-mail us as below.
Email us at:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Please include your full name and postal address in any correspondence so that we are able to identify your Rail Staff Travel record and respond appropriately.
Write to us at:
Rail Staff Travel, PO Box 72071, London EC1P 1JD
If you are sending us cards or passes by post, we strongly suggest you use Signed-For Delivery
From outside the UK, call us on:
+44 20 7841 8274
Our phone lines are only for those without internet access. For other queries, you should find the information on our website, or you can e-mail us as below.
Unfortunately, changes to our building security means that we cannot offer a "face-to-face" service for personal callers.
