Rail Staff Travel

Facilities for Employees of the rail industry

Rail Staff Travel

Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group.

If you have registered for an account you can now buy staff discounted tickets through RST Online at www.railstafftravel.com

Updated - 1 August 2022

 

Contact Centre

All of the information on using your staff travel facilities is published in the guides on the Where Can I Go and Restrictions page. It is usually quicker to refer to these guides than e-mail RST for information.

To report lost or stolen cards, or add family members, please use the forms on our Forms page.

Our contact details are at the bottom of this page.

Updated - 11 July 2022

Safeguarded and Non-Safeguarded

Eligible employees fall into one of two categories for Rail Staff Travel:

  • If you have had continuous employment since at least 31 March 1996 with an eligible Employer (including those who retired or were made redundant) then you are a safeguarded employee.
  • If you started employment on or after 1 April 1996 with an eligible Employer (such as a Train Operating Company), then you are a non-safeguarded employee.

Your category is important when looking at the documentation on this site.

The main guides for using your facilities and the Staff Travel Restrictions can be found on our Where Can I Go page.

In this section

Information for new TOC employees

If you are a new TOC employee (i.e. non-safeguarded) you may find this short Introduction to Rail Staff Travel for new employees of Train Operating Companies document useful.

Our Key Pages

All of our pages can be reached by using the navigation links on the right. However, you may be interested in the following key pages:

  • Forms - for new family applications and declarations, additional and international travel applications as well as your notifications to us of changes
  • Useful Information - for current earnings and mileage limits as well as fees that RST use
  • Eligibility of Family Members - for guidance on eligibility of family members
  • Where can I go - for details about where you can use your travel facilities and restrictions
  • Photo Upload - for you to upload passport style photos of yourself and eligible family members
  • Conditions of Issue and Use - for guidance on the use of your staff travel facilities
  • FAQs - many of your Frequently Asked Questions about Rail Staff Travel

Complaints

If you have a problem using travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.

If your complaint remains unresolved, then you should raise your complaint with the Rail Ombudsman. Details are on their website www.railombudsman.org or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays).

If you have problems in the following areas, please contact Rail Staff Travel

  • Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
  • The service provided to you by Rail Staff Travel
  • Using FIP Rail Staff Travel facilities in Europe

RST Contact Details

Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the prime cardholder, who will be the current member of staff, the retired member of staff, or a widow(er), or someone holding Power of Attorney for them.

From the UK, call us on:

020 7841 8274
Phone lines are open from 9.30am to 12.30pm from Monday to Thursday (excl Bank Holidays). 

Our phone lines are only for those without internet access. For other queries, you should find the information on our website, or you can e-mail us as below.

Email us at:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Please include your full name and postal address in any correspondence so that we are able to identify your Rail Staff Travel record and respond appropriately.

Write to us at: Rail Staff Travel, PO Box 72071, London EC1P 1JD

If you are sending us cards or passes by post, we strongly suggest you use Signed-For Delivery

From outside the UK, call us on:

+44 20 7841 8274

Our phone lines are only for those without internet access. For other queries, you should find the information on our website, or you can e-mail us as below.

Unfortunately, changes to our building security means that we cannot offer a "face-to-face" service for personal callers.
 
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