We are operating a limited service. Our office building is closed and the team is working remotely doing as much as we can given the difficult circumstances.
We are unable to answer phone enquiries until our office reopens. You can send items to us at our PO Box address but there will be a delay in us processing items received.
Other specific information relating to this situation can be found on our News page.
We are unable to provide a phone service until further notice.
Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group.
Eligible employees fall into one of two categories for Rail Staff Travel:
You will need to know which category applies to you when looking at some of the documentation on this site.
If you are a new TOC employee (i.e. non-safeguarded) you may find this short Introduction to Rail Staff Travel for new employees of Train Operating Companies document useful.
All of our latest and recent News items can be found on our News page. The current items relate to:
All of our pages can be reached by using the navigation links on the right. However, you may be interested in the following key pages:
If you have a problem using travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.
If your complaint remains unresolved, then you should raise your complaint with the Rail Ombudsman. Details are on their website www.railombudsman.org or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays) and 08:00-13:00 on Saturdays and Bank Holidays (except Christmas Day).
If you have problems in the following areas, please contact Rail Staff Travel
Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the prime cardholder, who will be the current member of staff, the retired member of staff, or a widow(er), or someone holding Power of Attorney for them.
|From the UK, call us on:||
Our phone service is currently closed whilst we are working out of the office
020 7841 8274
|Write to us at:||Rail Staff Travel, PO Box 72071, London EC1P 1JD|
|From outside the UK, call us on:||+44 20 7841 8274|
|Unfortunately, we cannot offer a "face-to-face" service for personal callers.
However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice.
For new family applications and declarations, additional and international travel applications as well as your notifications to us of changes
For current earnings and mileage limits as well as fees that RST use.
For guidance on eligibility of family members.
For details about where you can use your travel facilities and restrictions.
For you to upload passport style photos of yourself and eligible family members.
For guidance on the use of your staff travel facilities.
Many of your Frequently Asked Questions about Rail Staff Travel