Customer Board

Customers must be at the heart of everything we do in the rail industry.

The role of the Customer Board is:

  • to determine the key priorities and set the strategy for transforming the customer experience of the railway, guided by the RDG vision for the industry;
  • to drive revenue by improving the customer experience of the industry;
  • to drive innovation that continuously improves the end-to-end experience for customers; and
  • to oversee work of other governance committees and working groups in delivering the strategy.

Modernising ticketing and improving the customer journey are top priorities for passengers and the industry. Our current focus is on:

  • Rolling out ‘smart’ tickets across the country
  • Supporting government plans to modernise fares
  • Modernising customer information.

Customer Board groups

Note - we may not publish details of every group.


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