Publications

Folder 20 Point Plan Guide

Running trains on time has been our customers’ top priority, whether they are passengers or businesses that send freight by rail. Meeting this need is of utmost importance for all of us in the rail industry. On-time service delivery has shown a good correlation with customer satisfaction. It is important, therefore, for the industry as well as its stakeholders that we strive and run punctual and reliable trains.

The 20 Point Plan is the practitioner-created guide to help businesses deliver improvements in their rolling stock performance through willingly sharing hard-earned knowledge and good practices. The continued evolution of the plan is a visible demonstration of the will that different businesses have in collaborating to meet the challenge of providing reliable, punctual journeys for customers.

 

Documents

Toggle Title Date
pdf 20 Point Plan Concise Version ( pdf, 16.94 MB ) (2290 downloads)
pdf Summary ( pdf, 99 KB ) (891 downloads)
pdf Section 20 Useful Links ( pdf, 109 KB ) (401 downloads)
pdf Section 20 Business Continuity Management ( pdf, 426 KB ) (973 downloads)
pdf Section 18 Overhaul Management ( pdf, 535 KB ) (1018 downloads)
pdf Section 19 Outsourced Maintenance ( pdf, 357 KB ) (870 downloads)
pdf Section 17 ROSCOs ( pdf, 370 KB ) (912 downloads)
pdf Section 16 No Fault Found Warranty Claims ( pdf, 279 KB ) (906 downloads)
pdf Section 14 The Supply Chain ( pdf, 340 KB ) (909 downloads)
pdf Section 15 New Train Introduction ( pdf, 473 KB ) (1147 downloads)
pdf Section 13 Managing the Impact of Fleet Incidents on the Railway ( pdf, 533 KB ) (931 downloads)
pdf Section 12 The Infrastructure ( pdf, 379 KB ) (993 downloads)
pdf Section 10 Managing Ageing Rolling Stock ( pdf, 608 KB ) (920 downloads)
pdf Section 11 Electrical and Electronic Overhual ( pdf, 765 KB ) (923 downloads)
pdf Section 9 The Vehicles ( pdf, 475 KB ) (981 downloads)
pdf Section 8 On Depot Fault Finding ( pdf, 530 KB ) (989 downloads)
pdf Section 7 The Depot ( pdf, 390 KB ) (1697 downloads)
pdf Section 5 Train Preparation ( pdf, 349 KB ) (930 downloads)
pdf Section 6 Delivering the Service ( pdf, 394 KB ) (897 downloads)
pdf Section 4 Seasonal Management ( pdf, 493 KB ) (931 downloads)
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