Publications

Folder 20 Point Plan Guide

Running trains on time has been our customers’ top priority, whether they are passengers or businesses that send freight by rail. Meeting this need is of utmost importance for all of us in the rail industry. On-time service delivery has shown a good correlation with customer satisfaction. It is important, therefore, for the industry as well as its stakeholders that we strive and run punctual and reliable trains.

The 20 Point Plan is the practitioner-created guide to help businesses deliver improvements in their rolling stock performance through willingly sharing hard-earned knowledge and good practices. The continued evolution of the plan is a visible demonstration of the will that different businesses have in collaborating to meet the challenge of providing reliable, punctual journeys for customers.

 

Documents

Toggle Title Date
pdf 20 Point Plan Concise Version ( pdf, 16.94 MB ) (3385 downloads)
pdf Summary ( pdf, 99 KB ) (1368 downloads)
pdf Section 20 Useful Links ( pdf, 109 KB ) (589 downloads)
pdf Section 20 Business Continuity Management ( pdf, 426 KB ) (1493 downloads)
pdf Section 18 Overhaul Management ( pdf, 535 KB ) (1537 downloads)
pdf Section 19 Outsourced Maintenance ( pdf, 357 KB ) (1318 downloads)
pdf Section 17 ROSCOs ( pdf, 370 KB ) (1488 downloads)
pdf Section 16 No Fault Found Warranty Claims ( pdf, 279 KB ) (1599 downloads)
pdf Section 14 The Supply Chain ( pdf, 340 KB ) (1363 downloads)
pdf Section 15 New Train Introduction ( pdf, 473 KB ) (1749 downloads)
pdf Section 13 Managing the Impact of Fleet Incidents on the Railway ( pdf, 533 KB ) (1389 downloads)
pdf Section 12 The Infrastructure ( pdf, 379 KB ) (1700 downloads)
pdf Section 10 Managing Ageing Rolling Stock ( pdf, 608 KB ) (1714 downloads)
pdf Section 11 Electrical and Electronic Overhual ( pdf, 765 KB ) (1436 downloads)
pdf Section 9 The Vehicles ( pdf, 475 KB ) (1497 downloads)
pdf Section 8 On Depot Fault Finding ( pdf, 530 KB ) (1516 downloads)
pdf Section 7 The Depot ( pdf, 390 KB ) (2658 downloads)
pdf Section 5 Train Preparation ( pdf, 349 KB ) (1510 downloads)
pdf Section 6 Delivering the Service ( pdf, 394 KB ) (1386 downloads)
pdf Section 4 Seasonal Management ( pdf, 493 KB ) (1480 downloads)
pdf Section 3 Management for Improvement ( pdf, 406 KB ) (1243 downloads)
pdf Appendix K Performance Measurement Indicators ( pdf, 201 KB ) (1277 downloads)
pdf Foreword and Purpose ( pdf, 118 KB ) (1191 downloads)
pdf Appendix J – Creating a Lean Process (for Overhaul) ( pdf, 141 KB ) (1218 downloads)
pdf Appendix I Decision Support Tools ( pdf, 168 KB ) (1174 downloads)
pdf Appendix G Incident Decision Support Tool Customer Requirement Specification ( pdf, 117 KB ) (1213 downloads)
pdf Appendix H Example of a Checklist ( pdf, 89 KB ) (1222 downloads)
pdf Appendix F Fleet Transfer Checklist ( pdf, 191 KB ) (1176 downloads)
pdf Appendix E – Examples of Best Practice Supply Chain Management ( pdf, 147 KB ) (1276 downloads)
pdf Appendix C Supply Chain Sub Group Issues List ( pdf, 157 KB ) (1195 downloads)
pdf Appendix D –Industry Supply Chain Workstreams ( pdf, 128 KB ) (1331 downloads)
pdf Appendix B – High Performing Depot Specification ( pdf, 145 KB ) (1375 downloads)
pdf Appendix A Evidence Flow Chart ( pdf, 102 KB ) (1475 downloads)
pdf Section 2 Common Reliability Data ( pdf, 527 KB ) (1790 downloads)
pdf Fleet Management Good Practice Guide ( pdf, 7.07 MB ) (4019 downloads)
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