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About us
Who we are
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Overview
Meet the team
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Guide To Retailing
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About us
Who we are
Our members
Meet the team
Working at RDG
Contact us
What we do
We provide essential services that support better customer experience
Our values
Accountability, support, partnership, inclusion, respect and excellence
Our history
Driving collaboration and leadership across Britain’s rail network
Read about us
Train operating companies
The companies that operate passenger rail services
Owning groups
The companies that fully or jointly own the passenger rail companies
Freight operating companies
The companies that transport goods by rail
Track and infrastructure services
The companies that manages the rail track and signalling systems
Other rail industry links
For related rail supply chain, government and European links
Read about our members
Executive
Meet RDG's Executive Chair, CEO and executive team.
Meet the executive team
Meet our boards
Our board is made up of transport experts from owning groups and infrastructure operators.
Meet RDG board
Governance boards
Collaborative governance driving a better railway for everyone.
Meet our boards
RDG Vacancies
1
1
Apr
Lead Solution Architect (Barcode) - 12m FTC
London, England, United Kingdom
Working at RDG
Careers in rail
Apprenticeships
Available for young people and adult learners.
Graduate schemes
The Railway Engineering Graduate Scheme for mechanical or electrical engineering.
More careers in rail
General enquiries
For enquiries not listed on our
contact page
please use our general contact details.
info@raildeliverygroup.com
020 7841 8000
See all our contact details
Rail Staff Travel
View the
rail staff travel page
for queries entitlements and applications.
rst@raildeliverygroup.com
020 7841 8274
Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
Providing data sources
Driving transparency, systems and data across rail
National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
Discounted travel benefits for eligible rail passengers
Customer ticket sales
How to buy tickets and access retail options
Real-time train journey information
Live updates and status for your rail journeys
Rail Data Marketplace
Sharing data to power rail innovation and transparency
Reservations
Booking and managing seats across the rail network
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Reservations
Booking and managing seats across the rail network
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Could Your Local Station Win Britain’s Most Life-Changing
Station?
Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services
Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
Benefit types
News
Forms
Guides
Contact us
More from RST
For Safeguarded Employees
For a legacy British Rail or specific carrier colleagues
For Non-Safeguarded Employees
For TOC or specific carrier colleagues
For Network Rail Employees
For Network Rail colleagues
Rail Staff Travel home
Changes to buying tickets on SNCB trains in Belgium
31 March 2026
From 1 July 2026 it will no longer be possible to purchase any tickets, including FIP discounted tickets, on board any SNCB train in Belgium. All pas…
20
Mar
New FIP member – KMŁ Koleje Małopolskie
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around…
17
Mar
Lumo West Coast services
Open access operator First Lumo Stirling is expected to launch new Lumo West Coast services in Spring 2026 from London…
12
Mar
Staff Travel Card renewal for 2026/27
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Staff T…
View all news
Replacement cards forms
Replace lost, stolen, damaged or faulty cards
Family members forms
Add or declare a spouse, partner or child
Residential travel, season ticket application forms
Request FIP cards, coupons, duty or non-FIP travel
International travel forms
Apply for International Travel facilities
Change of details forms
Update name, address, contact info or status
Photo upload
Upload or update your photo
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
See all our contact details
Railway Pensions
csu@railpen.com
0800 012 1117
Complaints
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Europe and FIP
European rail staff travel information
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Criteria for eligible family members
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