The National Rail Enquiries website contains a number of resources to help you plan your journey:
When you buy a ticket to travel on the rail network, you make an agreement with the train companies whose trains the ticket allows you to use. The National Rail Conditions of Travel summarises the key rights and obligations within that agreement, and the minimum level of service you are entitled to expect.
You may also be interested in understanding more about fares, including where your ticket money goes and our calls for reform.
Other useful information:
There are a number of Railcards that can get you discounts on train travel, if you meet the conditions. Many of them can now be bought as digital railcards, stored on your phone. The national ones are listed here:
There are also international Railcards:
The National Rail Enquiries website contains links and advice for disabled passengers and their carers. It also contains a list of train operators and the contact details for their Passenger Assist teams.
The national Freephone number for Passenger Assist is: 0800 022 3720. If you know which train company you will be travelling with, you can contact their Passenger Assist team directly.
If you meet the conditions, you may be eligible for a Disabled Persons Railcard, entitling you and your carer to a third off most rail travel.
Transport for All is a group that lobbies for the rights of disabled passengers.
If you are travelling by bus or bike once you arrive at a station, you may find these links useful:
RDG is looking at how stations can develop links to other sustainable transport options, as well as how we can improve stations and their facilities more generally through its cross-industry Stations work stream.
The Association of Community Rail Partnerships (ACoRP) is a federation of over 50 community rail partnerships and rail promotion groups.
From November 2018, there is an independent Rail Ombudsman service that you can use if your complaint hasn't been dealt with satisfactorily by the train company:
Telephone: 0330 094 0362
Textphone: 0330 094 0363
Post: FREEPOST – RAIL OMBUDSMAN
There are also several groups that lobby on behalf of passengers: