Accreditation guidance


ticket machinesEvery machine or system which sells inter-available tickets for travel on the National Rail network is subject to Accreditation.

The purpose of Accreditation is to ensure that:
  • for whatever journey the passenger wants to make they are offered the right choice of tickets at the correct price;
  • that payment is taken securely;
  • that details of the ticket sale are recorded correctly and submitted for settlement, so that the revenue is distributed between about 30 train operators and hundreds of other parties; and
  • that the tickets are produced in a consistent format, clearly-recognisable as valid by staff and passengers, secure against fraud and which can be correctly read by people and machines throughout the journey.
In order to achieve Accreditation, Suppliers of rail Ticket Issuing Systems (TIS) and rail ticket Retailers need to present evidence to demonstrate that their system meets the requirements of Compliance Standards. Any new supplier or retailer will need to engage in discussions with RDG Accreditation and Licensing teams at an early stage to learn about the environment and industry.

ticket machinesTo build a compliant viable TIS requires a thorough understanding of Compliance Standards, the rail industry, its retail environment and data structures. Compliance Standards define the requirements for journey planning, retailing and after-sale processes, the recording of sales data for settlement, and the various methods of fulfilment. Thus, the evidence provided for the Accreditation must cover the User Interface for all business processes, the Settlement data and a range of fulfilled tickets.

Accreditation Guide

The RDG Accreditation Guide provides an overview of accreditation, including scope, objectives, process, costs, retail options and system interfaces.

Ticketing and Settlement Agreement

The Ticketing and Settlement Agreement (TSA) requires all train operators to retail using accredited software.


Please note that only TIS suppliers and operators will be granted accounts, as the information contained within ASSIST is confidential between RSP and each TIS supplier or operator. Go to the Accreditation Members area




Our Members

  • Avanti West Coast logo
  • c2c logo
  • Caledonian sleeper logo
  • Chiltern railways logo
  • crosscountry logo
  • EMR logo
  • Elizabeth line logo
  • Eurostar logo
  • Gatwick Express logo
  • Grand Central logo
  • Greater Anglia logo
  • Great Northern logo
  • GWR logo
  • Heathrow Express logo
  • Hull Trains logo
  • LNER logo
  • LNR logo
  • London overground logo
  • Merseyrail logo
  • Northern logo
  • ScotRail logo
  • Southeastern logo
  • Southern logo
  • SWR logo
  • TPE logo
  • TfW logo
  • WMR logo
  • lumo logo


Rail Delivery Group

Rail Delivery Group Ltd
​First Floor North,
​1 Puddle Dock,

  • 020 7841 8000

Copyright © 2020 Rail Delivery Group
About this Website