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About us
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We provide essential services that support better customer experience
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Executive
Meet RDG's Executive Chair, CEO and executive team.
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Our board is made up of transport experts from owning groups and infrastructure operators.
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RDG Vacancies
6
19
Jun
SA Service Analyst - 12M FTC
London, United Kingdom
19
Jun
NPB Tactical Operations Manager - 12M FTC/Secondment
London, England, United Kingdom
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Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
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Your gateway to train times, fares and updates
Railcards
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Customer ticket sales
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Real-time train journey information
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Rail Data Marketplace
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Reservations
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Passenger Demand Forecasting Scheme
Research into demand forecasting issues
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Reservations
Booking and managing seats across the rail network
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Railway acts to protect passengers and staff with new powers to ban repeat offenders
New digital PlusBus ticket enables seamless rail and bus travel
Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
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Rail Staff Travel home
Status Pass Renewal 2026
26 May 2026
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Status Pass. The preparations for t…
14
May
Days Out Guide top offers for May
With school half-term and the second May Bank Holiday weekend coming up, now’s a great time to take advantage of the am…
14
May
New FIP member – KMŁ Koleje Małopolskie
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around…
30
Apr
Discounted travel on Red Funnel Ferries
From 1 May 2026, discounted travel is available on Red Funnel Ferries services from Southampton to Cowes on the Isle of…
View all news
Replacement cards forms
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
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Railway Pensions
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0800 012 1117
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European rail staff travel information
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Criteria for eligible family members
More RST
Useful Information
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Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
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- Approved Codes of Practice and Guidance Notes
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- - Submissions to the Williams Review
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- - Papers from Stations Summit 2021
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- - - WebFormConfPages
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Documents
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Date
pdf
Rail border controls post-Brexit: US and Canada study visit
( pdf, 1.02 MB )
(2096 downloads)
18th Sep 2017
pdf
Brexit labour and skills: RDG Briefing Note
( pdf, 1008 KB )
(2083 downloads)
15th Sep 2017
pdf
The European Union (Withdrawal) Bill: RDG Briefing Note
( pdf, 777 KB )
(1673 downloads)
13th Sep 2017
pdf
Regenerating Britain's railway stations: six case studies
( pdf, 2.21 MB )
(2062 downloads)
21st Jun 2017
pdf
Regenerating Britain’s railway stations: a six-point plan
( pdf, 1015 KB )
(1932 downloads)
21st Jun 2017
pdf
RAIL article by Paul Plummer
( pdf, 421 KB )
(1708 downloads)
17th Jun 2017
pdf
The contribution of rail to the UK economy 2017: a report for RDG by Oxera
( pdf, 1.94 MB )
(1782 downloads)
15th Jun 2017
pdf
The future for rail: Chris Burchell speech at the National Rail Conference 15 June 2017
( pdf, 465 KB )
(1656 downloads)
15th Jun 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 466 KB )
(1643 downloads)
05th Jun 2017
pdf
PIDD-29 research findings: Year 1 report (May 2017)
( pdf, 1.32 MB )
(1796 downloads)
23rd May 2017
pdf
Our standard terms and conditions for the purchase of goods and services
( pdf, 262 KB )
(1790 downloads)
18th May 2017
pdf
Leading health and safety on Britain’s railway: a strategy for working together (Issue 2)
( pdf, 3.60 MB )
(1980 downloads)
16th May 2017
pdf
Community stations: innovative community uses for railway stations and land (ACoRP sponsored by RDG)
( pdf, 4.69 MB )
(1895 downloads)
11th May 2017
pdf
Brexit and trade in goods and services for rail: RDG Briefing Note
( pdf, 2.68 MB )
(1965 downloads)
03rd May 2017
pdf
Project Finance - Bringing more private delivery and investment into the rail industry
( pdf, 935 KB )
(1931 downloads)
14th Mar 2017
pdf
Long term passenger rolling stock strategy for the rail industry (5th edition)
( pdf, 1.69 MB )
(3718 downloads)
10th Mar 2017
pdf
George Bradshaw Address 2017
( pdf, 466 KB )
(1448 downloads)
28th Feb 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 474 KB )
(1880 downloads)
10th Feb 2017
pdf
Scotland’s rail infrastructure: the rail industry’s advice for 2019 onwards
( pdf, 2.61 MB )
(2990 downloads)
02nd Feb 2017
pdf
Rail cyber security strategy
( pdf, 2.22 MB )
(9857 downloads)
11th Jan 2017
pdf
Ticket vending machines: ten point improvement plan
( pdf, 419 KB )
(1718 downloads)
12th Dec 2016
pdf
Ticket vending machines: design guidelines
( pdf, 752 KB )
(4979 downloads)
12th Dec 2016
pdf
Mystery shopping report 2016: ticket office sales
( pdf, 1.37 MB )
(2085 downloads)
08th Dec 2016
pdf
Mystery shopping report 2016: online ticket sales
( pdf, 1014 KB )
(1652 downloads)
01st Dec 2016
pdf
Mystery shopping report 2016: TVM ticket sales
( pdf, 891 KB )
(1824 downloads)
01st Dec 2016
pdf
Rail’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.95 MB )
(1677 downloads)
29th Nov 2016
pdf
Our customers, our people: a railway for the digital age
( pdf, 1.38 MB )
(1811 downloads)
21st Nov 2016
pdf
Britain Runs on Rail campaign: evaluation report
( pdf, 5.62 MB )
(1714 downloads)
13th Nov 2016
pdf
How we are making it easier to buy a train ticket
( pdf, 619 KB )
(3980 downloads)
01st Nov 2016
pdf
Approved code of practice: provision of customer information (PIDD)
( pdf, 933 KB )
(2079 downloads)
21st Oct 2016
pdf
Investing in the future: choices for Scotland’s railways 2019 and beyond
( pdf, 2.32 MB )
(2082 downloads)
23rd Sep 2016
pdf
Mystery shopping survey results 2015
( pdf, 706 KB )
(1386 downloads)
14th Sep 2016
pdf
Cycle-rail station parking prediction tool
( xlsx, 7.59 MB )
(1447 downloads)
06th Jul 2016
pdf
The socially enterprising railway: an ACoRP report commissioned by RDG
( pdf, 2.59 MB )
(1472 downloads)
31st May 2016
pdf
PIDD-29 Wave 1 research findings (December 2015 - February 2016)
( pdf, 718 KB )
(1513 downloads)
19th May 2016
pdf
Cycle-rail toolkit 2
( pdf, 3.99 MB )
(4765 downloads)
13th Apr 2016
pdf
Long term passenger rolling stock strategy for the rail industry (4th edition)
( pdf, 5.33 MB )
(2394 downloads)
21st Mar 2016
pdf
What is the economic contribution of rail in Scotland? A report for Transport Scotland and RDG by Oxera
( pdf, 701 KB )
(1505 downloads)
15th Mar 2016
pdf
George Bradshaw Address 2016
( pdf, 150 KB )
(1276 downloads)
26th Feb 2016
pdf
Review of Charges: summary report
( pdf, 904 KB )
(1484 downloads)
26th Nov 2015
pdf
Station charges: final report
( pdf, 789 KB )
(2608 downloads)
26th Nov 2015
pdf
Review of factors impacting the form and/or the effectiveness of charges and incentives
( pdf, 1.21 MB )
(1523 downloads)
24th Nov 2015
pdf
Review of Charges: detailed options assessment report
( pdf, 1.40 MB )
(1578 downloads)
13th Nov 2015
pdf
Review of Charges: initial options assessment report
( pdf, 1.24 MB )
(1887 downloads)
13th Nov 2015
pdf
RDG annual report 2015
( pdf, 1.52 MB )
(3060 downloads)
02nd Nov 2015
pdf
Cycle-rail station parking prediction tool
( xlsx, 6.11 MB )
(1272 downloads)
30th Oct 2015
pdf
2015-02-03_rdg_industry_day_summary.pdf
( pdf, 242 KB )
(1292 downloads)
30th Oct 2015
pdf
National Rail and Underground Closed Circuit Television (CCTV) guidance v.4
( pdf, 682 KB )
(12061 downloads)
30th Oct 2015
pdf
Vision for stations
( pdf, 9.80 MB )
(1569 downloads)
20th Oct 2015
pdf
Mystery shopping survey results 2014
( pdf, 648 KB )
(1700 downloads)
23rd Sep 2015
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