Rail Staff Travel
Facilities for Employees of the rail industry
Rail Staff Travel
Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group.
Contact Centre
The team is working remotely. You can contact us as follows:
- Correspondence by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
- Correspondence by post at our PO Box address (details below).
- Apply for products and services using the forms on our website.
We are unable to answer phone enquiries. To pay for a product, once you have submitted the replacement form, our team will call you to take payment over the phone.
Safeguarded and Non-Safeguarded
Eligible employees fall into one of two categories for Rail Staff Travel:
- If you have had continuous employment since at least 31 March 1996 with an eligible Employer (including those who retired or were made redundant) then you are a safeguarded employee.
- If you started employment on or after 1 April 1996 with an eligible Employer (such as a Train Operating Company), then you are a non-safeguarded employee.
You will need to know which category applies to you when looking at some of the documentation on this site.
Information for new TOC employees
If you are a new TOC employee (i.e. non-safeguarded) you may find this short Introduction to Rail Staff Travel for new employees of Train Operating Companies document useful.
Latest and Recent News
All of our latest and recent News items can be found on our News page. The current items relate to:
- Renewal of FIP International Reduced Rate Cards
- Photographs on Rail Staff Leisure Cards
- Validity change for the 2020/21 Staff Travel Card
- Priv rate fares available on Lappa Valley Railway
- Reinstatement of child dependant earnings limit from 1 October 2020
- Reinstatement of 7 day application threshold for residential facilities
- Use of Rail Staff Travel leisure facilities during the Covid-19 period - updated 10 September 2020
- Publication of the Summer 2020 restrictions - updated 10 September 2020
- Keeping in touch with retired employees
- Travel on P & O Ferries - updated 2 October 2020
- Travel on Stena BV Harwich to Hook of Holland ferries
- FIP Coupon applications
- Rail Staff Leisure Card (formerly TOC Priv Card) renewal for 2020/21.
- FIP coupons and the International Reduced Rate Card after Brexit
- Buying FIP discounted tickets and reservations for SNCF services
Our Key Pages
All of our pages can be reached by using the navigation links on the right. However, you may be interested in the following key pages:
- Forms - for new family applications and declarations, additional and international travel applications as well as your notifications to us of changes
- Useful Information - for current earnings and mileage limits as well as fees that RST use
- Eligibility of Family Members - for guidance on eligibility of family members
- Where can I go - for details about where you can use your travel facilities and restrictions
- Photo Upload - for you to upload passport style photos of yourself and eligible family members
- Conditions of Issue and Use - for guidance on the use of your staff travel facilities
- FAQs - many of your Frequently Asked Questions about Rail Staff Travel
Complaints
If you have a problem using travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.
If your complaint remains unresolved, then you should raise your complaint with the Rail Ombudsman. Details are on their website www.railombudsman.org or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays) and 08:00-13:00 on Saturdays and Bank Holidays (except Christmas Day).
If you have problems in the following areas, please contact Rail Staff Travel
- Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
- The service provided to you by Rail Staff Travel
- Using FIP Rail Staff Travel facilities in Europe
RST Contact Details
Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the prime cardholder, who will be the current member of staff, the retired member of staff, or a widow(er), or someone holding Power of Attorney for them.
| From the UK, call us on: |
Our phone service is currently closed whilst we are working out of the office 020 7841 8274 |
| Email us at: |
This email address is being protected from spambots. You need JavaScript enabled to view it. Please include your full name and postal address in any correspondence so that we are able to identify your Rail Staff Travel record and respond appropriately. |
| Write to us at: | Rail Staff Travel, PO Box 72071, London EC1P 1JD |
| From outside the UK, call us on: | +44 20 7841 8274 |
| Unfortunately, we cannot offer a "face-to-face" service for personal callers. However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice. |
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Discover more
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Forms
For new family applications and declarations, additional and international travel applications as well as your notifications to us of changes
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Useful Information
For current earnings and mileage limits as well as fees that RST use.
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Eligibility of Family Members
For guidance on eligibility of family members.
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Where can I go
For details about where you can use your travel facilities and restrictions.
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Photo Upload
For you to upload passport style photos of yourself and eligible family members.
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Conditions of Issue and Use
For guidance on the use of your staff travel facilities.
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FAQs
Many of your Frequently Asked Questions about Rail Staff Travel
Employers Area
This section is reserved for employers only. Click on the button, then enter your username and password to access RST information for employers.
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