Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group.
Updated - 8 April 2021
Contact Centre
The team is working remotely. You can contact us as follows:
Correspondence by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include your full name and postal address in any e-mail so that we are able to identify your Rail Staff Travel record and respond appropriately.
Correspondence by post at our PO Box address (details below).
Apply for products and services using the forms on our website.
We are unable to answer phone enquiries. To pay for a product, once you have submitted the replacement form, our team will call you to take payment over the phone.
Updated - 29 March 2021
Safeguarded and Non-Safeguarded
Eligible employees fall into one of two categories for Rail Staff Travel:
If you have had continuous employment since at least 31 March 1996 with an eligible Employer (including those who retired or were made redundant) then you are a safeguarded employee.
If you started employment on or after 1 April 1996 with an eligible Employer (such as a Train Operating Company), then you are a non-safeguarded employee.
You will need to know which category applies to you when looking at some of the documentation on this site.
FAQs - many of your Frequently Asked Questions about Rail Staff Travel
Complaints
If you have a problem using travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.
If your complaint remains unresolved, then you should raise your complaint with the Rail Ombudsman. Details are on their website www.railombudsman.org or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays) and 08:00-13:00 on Saturdays and Bank Holidays (except Christmas Day).
If you have problems in the following areas, please contact Rail Staff Travel
Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
The service provided to you by Rail Staff Travel
Using FIP Rail Staff Travel facilities in Europe
RST Contact Details
Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the prime cardholder, who will be the current member of staff, the retired member of staff, or a widow(er), or someone holding Power of Attorney for them.
From the UK, call us on:
Our phone service is currently closed whilst we are working out of the office
020 7841 8274 Phone lines are open from 9am to 4.30pm each weekday (excl Bank Holidays)
Email us at:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Please include your full name and postal address in any correspondence so that we are able to identify your Rail Staff Travel record and respond appropriately.
Write to us at:
Rail Staff Travel, PO Box 72071, London EC1P 1JD
From outside the UK, call us on:
+44 20 7841 8274
Unfortunately, we cannot offer a "face-to-face" service for personal callers. However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice.
