Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group. 

Eligible employees fall into one of two categories for Rail Staff Travel:

• If you have had continuous employment since at least 31 March 1996 with an eligible Employer (including those who retired or were made redundant) then you are a safeguarded employee.
• If you started employment on or after 1 April 1996 with an eligible Employer (such as a Train Operating Company), then you are a non-safeguarded employee.

You will need to know which category applies to you when looking at some of the documentation on this site.

If you are a new TOC employee (i.e. non-safeguarded) you may find this short Introduction to Rail Staff Travel for new employees of Train Operating Companies document useful.

All of our latest and recent News items can be found on our News page. The current items relate to:

• Transport for Wales rail services
• Travel on P & O Ferries
• Publication of the Summer 2020 restrictions - updated 23 July 2020
• Use of Rail Staff Travel leisure facilities during the Covid-19 period - updated 20 July 2020
• FIP Coupon applications 
• Rail Staff Leisure Card (formerly TOC Priv Card) renewal for 2020/21.
• TOC Priv Card renamed Rail Staff Leisure Card
• Keeping in touch with retired employees
• Temporary suspension of the child dependant earnings limit
• Staff Travel Card renewal for 2020/21
• FIP coupons and the International Reduced Rate Card after Brexit
• Status Pass SmartCard update
• Buying FIP discounted tickets and reservations for SNCF services
• Changes to the availability of upgrades to discounted tickets on Eurostar services

All of our pages can be reached by using the navigation links on the right. However, you may be interested in the following key pages:

• Forms - for new family applications and declarations, additional and international travel applications as well as your notifications to us of changes
• Useful Information - for current earnings and mileage limits as well as fees that RST use
• Eligibility of Family Members - for guidance on eligibility of family members
• Where can I go - for details about where you can use your travel facilities and restrictions
• Photo Upload - for you to upload passport style photos of yourself and eligible family members
• Conditions of Issue and Use - for guidance on the use of your staff travel facilities
• FAQs - many of your Frequently Asked Questions about Rail Staff Travel

If you have a problem using travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.

If your complaint remains unresolved, then you should raise your complaint with the Rail Ombudsman. Details are on their website www.railombudsman.org or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays) and 08:00-13:00 on Saturdays and Bank Holidays (except Christmas Day).

If you have problems in the following areas, please contact Rail Staff Travel

• Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
• The service provided to you by Rail Staff Travel
• Using FIP Rail Staff Travel facilities in Europe