Vacancies in rail

This page contains details of our job vacancies and vacancies from across the rail industry.

More on how to start your career in rail.

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Combined vacancies list
Please note that this is not an exhaustive list of each train operator's vacancies. For more positions, you will need to visit their individual websites (links in this document)

Team Assistant – IT Team within Business Change Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking a Team Assistant for the IT Team who will be deeply involved in the administration of the team, being responsible for the Head of IT’s diary and general administration of the team as a whole as well as assisting with project work, budgets, PSL and team administration. They will engage with internal and external stakeholders and need to provide an exceptional customer service. 

We are looking for an enthusiastic, adaptable and capable IT assistant with a positive and collaborative outlook.  Someone who has proven experience at senior executive level, of working within a team, who has excellent Microsoft Office 2016 skills, who is calm under pressure and capable of prioritising their own workload.  The role requires an approachable and highly organised individual who has demonstrated that they can work alongside highly-talented and highly committed individuals, has a can-do attitude, a hands-on approach and has an interest in the IT environment. 

The ideal person will be:

Educated to degree level or had proven considerable vocational experience in a similar role and have extensive experience and skill with Microsoft Office 2016.

It is essential you are able to demonstrate experience or competence of:

  • Diary and travel arrangements
  • Project work, team administration and NetSuite
  • Organising workshops
  • Prioritising and balancing conflicting work loads
  • Working with internal and external stakeholders
  • Being passionate about the role and in delivering a service in an efficient, organised and congenial manner
  • Ability to work in a fast-paced environment where handling pressure and achieving deadlines are normal

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 28th August 2018

 

London Agreements Manager – Customer Portfolio Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking a London Agreements Manager, a new role within our Commercial team. This role will be key in supporting the effective operation of commercial agreements between RDG, TOCs, TfL and other London partners, to deliver significant sums of revenue to our members. This role will be a key part of the wider Commercial team and the successful candidate will need to grasp complex challenges and legacy agreements to support commercial negotiations and develop solutions.

Therefore, we are looking for an experienced, highly motivated person who is commercially focused and highly analytical. The role requires a highly organised individual who can demonstrate the ability to learn quickly, work with and coach others to achieve their goals, and can also be hands-on as required to get things done.

The ideal person will be:

Professionally qualified with a relevant degree/postgraduate qualification, plus broad relevant managerial experience; or hold substantial relevant experience and proven success in Commercial roles.

It is essential you are able to demonstrate experience or competence of:

  • Commercial and financial acumen;
  • Highly analytical, with strong experience of undertaking and delivering detailed analysis to senior stakeholders
  • Strong understanding of the rail franchise environment, ideally gained through experience of working in a Train Operating Company or Owning Group environment;
  • Good working knowledge of rail industry revenue management systems and processes;
  • Knowledge of the existing commercial agreements between RDG, member TOCs, TfL, London Councils, and Police Forces.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 24 August 2018

 

Junior Digital Product Manager – Customer Experience

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

This is a role for a capable and driven website professional. We’re looking for someone who takes ownership for delivery, is passionate about getting the details right and takes pride in results. This is an essential role in a busy team, which in turn plays a vital part of the management of some of the UK’s leading websites and Apps, including nationalrail.co.uk.

We are looking for a tenacious master of many trades. From knowledge of JavaScript to Google Tag Manager and analytics (360), an understanding of UX and CRO to project management and Jira and team reporting. Working closely the Marketing and Technical teams and our agencies to deliver the best Customer Experience across our digital products.

In return you’ll gain enviable experience across a broad range of digital projects that will build on your knowledge and capability.

Given the busy nature of the role and competing priorities, you’ll be confident in your own ability to prioritise and undertake work to meet deadlines. Strong project management capability within a significant website environment.  You’ll also be collaborative and have outstanding communications skills with the ability to deliver high quality written work.

The ideal person will be:

  • Assisting the in-house digital team on digital projects
  • Liaising with our marketing teams and 3rd party agencies
  • Assist the senior Digital Product Manager with any projects goals under the development team
  • Managing tickets, grooming the product backlog, so experience of Jira is a plus
  • Supporting digital campaigns across paid and organic.
  • Help with gathering briefs from the business
  • You will have some experience of project management and ideally some experience of ecommerce/digital and mobile app projects
  • Strong verbal and written communication skills, able to communicate to all levels of organisations
  • Effective stakeholder management in multi-stakeholder environment
  • Able to negotiate and manage contracts with suppliers

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 26th August 2018

 

Rail Performance Improvement Manager – Planning, Engineering & Operations Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal: to deliver a better railway for you and your community.

We are currently seeking a Rail Performance Improvement Manager to work with senior stakeholders from across the rail industry including Network Rail, train operators and governments to improve the performance and reliability of train services for the benefit of our customers.

This is a challenging but exciting role given the current high level of public and political interest in the performance of the rail network.  Consequently, we are looking for a highly motivated, resilient and organised individual with excellent stakeholder engagement and communication skills.  The successful candidate will need to demonstrate the ability to challenge established industry thinking, identify and evaluate alternative approaches and secure industry agreement to any proposed changes.

You will need to be professionally qualified with a relevant degree, HND, NVQ 4 qualified or equivalent plus experience in a similar or related role.  In your application you should provide evidence against the following competences:

  • Strategic thinking: you will need to demonstrate how you have identified patterns or trends and used these to influence a vision, long term plan or strategy.
  • Creative and analytical thinking:  you will need to show how you have thought creatively to produce new workable ideas and novel solutions and how your work was supported by appropriate evidence and analysis to demonstrate that initiatives could be successfully implemented and deliver the expected benefits.
  • Problem solving: You will need to demonstrate how you have created evidence based strategies that balance a wide range of issues eg: social, financial, political, economic, technical and environmental, to produce sustainable outcomes.
  • Planning and organising: You will need to demonstrate how you have developed project or programme plans and overseen their effective delivery including through commissioning supporting research and analysis.
  • Communication and stakeholder engagement: you will need to demonstrate how you have developed constructive working relationships with a wide range of senior stakeholders in a challenging environment.  Linked to this you will need to demonstrate how you have communicated complex issues clearly and concisely.

An understanding of how train services are planned and delivered is highly desirable.  An understanding of how the railway is funded, planned and regulated would be desirable as would an understanding of the rail franchising process.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter addressing the competence requirements set out above, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 26 August 2018

 

Technical Analyst

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking a Technical Analyst to join our growing our Architecture team. The role will be key in supporting the definition, development and delivery of projects that will deliver large scale technical developments that will be used by customers and train operating companies across the UK. 

The ideal person will be:

A professional person ideally with a degree qualification and some experience in areas of software analysis and design and who has successfully worked across a number of technical deliveries. They will be keen to learn, and committed to upskilling in relevant architectural areas to successfully deliver sizeable technical projects.

You will be Degree qualified in technology, plus formal training, and adequate experience in similar roles or have a year or more of vocational experience, demonstrating development through involvement in a series of progressively more demanding roles, and the acquisition of appropriate specialist technological knowledge.

You will also have

  • A year or more experience in technical and data analysis, and authoring architecture artefacts

  • Ability to present challenging or unfamiliar information in a clear, confident manner and draw out technical issues using architecture methods

  • The ability to clearly communicate complex technical information to a broad range of staff / customers / stakeholders

  • The ability to use own initiative to determine how to approach and resolve technical issues

  • Knowledge and experience using multiple of the following: UML, Archimate, systems diagrams, interface diagrams, infrastructure diagrams, network diagrams

  • Experience with the Sparx EA architecture tool

  • Hands on experience in API development and service architecture

  • Technical understanding of the systems used by RDG

  • A knowledge of service management processes

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 26th August 2018

 

Business Process Specialist – Business Change Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking a Business Process Specialist, a new and exciting role within RDG. The successful candidate will be responsible for understanding the structure and operating model of RDG and developing and maintaining an internal quality management system. They will lead the process architecture at the RDG to help ensure the strategic, core and supporting cross-functional processes are understood, documented and followed, and these are aligned towards the organisation’s vision and goals.  

Therefore, we are looking for an experienced process specialist with knowledge and understanding of business process architecture. The role requires a smart, self-starting and highly organised individual who can demonstrate the ability to learn quickly, work with and coach others to achieve their goals, and can also be hands-on as required to get things done.

The ideal person will:

Have a relevant business qualification such as ISO 9001 Foundation or similar, together with experience in implementing a quality management system into an organisation.

It is essential you are able to demonstrate experience or competence of:

  • Experience of implementing a quality management system, ideally ISO9001.
  • Ability to understand complex organisational structures and to work effectively within these structures and interests of external stakeholders
  • Experience in both process modelling tools and documenting processes with standard office software
  • An in depth understanding of the objectives of management systems and not just the representation of processes
  • A strong understanding of business functional issues, interdependencies and processes
  • Exceptional communication skills, in particular the ability to communicate appropriately across all levels of RDG
  • Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 31 August 2018

Accessibility and Inclusion Manager – Customer Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking an Accessibility and Inclusion Manager who will be deeply involved in defining and executing the A&I strategy, contributing to the vision, translating that vision into detailed roadmaps, and working cross-functionally to drive a transformation across the customer journey. They will be accountable for the A&I strategy and will a cross-functional team to deliver its mission – making the railway more accessible and transforming the customer experience.

Therefore, we are looking for a seasoned, disciplined and passionate leader with proven experience in strategy and delivery. The role requires a smart, creative and highly organised individual that has demonstrated that they can lead, inspire, grow and empower highly-talented and highly committed individuals, yet can be hands-on if/when necessary to get things done.

It is essential you are able to demonstrate experience or competence of:

  • Senior stakeholder management and influence (Director and Managing Director)
  • Managing technical SMEs
  • Vision and strategy setting
  • Extensive experience managing focus groups and user research, using best practices
  • Ability to use technology as an enabler in helping to provide an outstanding customer experience, both directly and through other industry players.
  • Strong commitment to the customer experience, their journey and unrivalled industry success
  • Passionate about the role and contribution of product owners.
  • Successful track record in collaborating across organisational functions and driving cross-functional initiatives
  • Experience prioritising customer requirements, working with stakeholders and internal teams to define opportunities and business plans in support of organizational goals
  • Data/Analytics experience
  • Strong operational mindset, decisive and “get it done” mentality
  • Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 26 August 2018

 

Customer Service Officer

Central London - Competitive Salary & Benefits.

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy

Do you have a strong customer service background? Are you able to interpret regulations, communicate them to customers, and input data accurately and quickly?

We manage regulated concessionary travel for staff in the rail industry, providing nationwide services for employers and employees, both active and retired, and embracing new technologies as they come on-stream.

We’re looking for a customer service specialist to join our team. You should be keen to help raise the standards of service that we already provide, and contribute to future developments.

Your skills:

  • Excellent inter-personal skills with ability to communicate effectively verbally and in writing with customers, actively listening and responding appropriately.
  • Ability to analyse and resolve complex queries
  • Flexible and able to adapt positively to change, you will be comfortable dealing with a wide range of differing queries and have an aptitude for rapid learning
  • Contribute to team and have a commitment to achieve targets on a daily basis.
  • Attention to detail, able to check, gather and record information in a reliable and consistent way.
  • Responsible for transactions carried out, ensuring accuracy of review of documents against eligibility within scheme rules.
  • Ensuring compliance in all activities with the appropriate rule set.
  • Be able to work under pressure with a high volume of work whilst treating all customers in a professional manner, and continuing to fulfil expectations.
  • Proficiency with Microsoft Office software
  • A strong team player
  • Proactive, can do attitude
  • An understanding of staff expectations within the rail industry

What we offer:

  • Competitive salary
  • Generous annual leave allowance
  • Contributory pension scheme
  • 75% discount on your National Rail season ticket to and from work plus leisure travel

To apply please send your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it. – in your covering letter, in 250 words or less please also answer the following question:

Please describe a situation in which you had to deal with a difficult customer.  What was the situation, and what did you do?  What was the impact?

The closing date for applications is 24 August 2018

 

RSP Accreditation Analyst

London EC1A, Competitive salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are looking for an analyst to accredit each machine that is presented to RSP for accreditation.   The post holder needs to review and ensure compliance to RSP Standards for new Ticket Issuing Systems (TIS) designs and modifications to already accredited TIS by:

  • Defining and documenting changes to functional specifications and processes.
  • Analyzing TIS specifications and specifying changes to supplier testing to prove the integrity and conformance of a software release to RSP standards, ensuring consistency with other system changes and minimizing risks to RSP systems.
  • Supporting testing, test planning and change management including reviewing of test material to provide assurance of suitable coverage of business processes and supporting all phases of testing and pilots.
  • Through the use of the internal systems generate and maintain records of testing and issues arising. Produce and issue documentation supporting the accreditation process.
  • Defining changes to processes and procedures ensuring all users are aware of the changes that impact them, reviewing documentation from suppliers for TIS changes & to ensure implemented changes meet RSP’s requirements for probity of settlement and that changes between systems are consistent.
  • Monitoring TIS Suppliers' progress against development plans, accreditation plans and implementation of TIS versions.
  • Reviewing RSP Standards documentation as required 

The postholder should possess the skills to:

  • analyze technical processes, proposals and identify risks, as well as being able to work through business requirements & functional specifications in order to translate these into test cases
  • have an understanding of electronic point of sale (EPOS) systems in a wide area network is desirable, whilst previous experience of various testing environments and configurations would be useful.
  • Systems analysis and design experience in implementing EPOS or financial systems and accrediting system changes against documentation would be an advantage, whilst having the ability to interrogate data using queries or tools.
  • Good working knowledge of Word and Excel are essential, whilst a working knowledge of other Microsoft office products, html and xml would be desirable.
  • Attention to detail and a positive attitude towards change and innovation, which seeks continuous improvement to processes and documentation, are essential in this role.
  • Good communication skills with the ability to tailor language and the written word according to the audience, and the ability to undertake a number of different activities concurrently and to progress them to plan, are also key requirements.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, Rail Delivery Group Ltd, 200 Aldersgate Street London EC1A 4HD This email address is being protected from spambots. You need JavaScript enabled to view it.

Closing date for this post is 24 August 2018

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