Vacancies in rail

This page contains details of our job vacancies and vacancies from across the rail industry.

You can also find out how to start your career in rail.

Combined vacancies list
Please note that this is not an exhaustive list of each train operator's vacancies. For more positions, you will need to visit their individual websites (links in this document).

Accessibility and Inclusion Manager – Customer Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking an Accessibility and Inclusion Manager who will be deeply involved in defining and executing the A&I strategy, contributing to the vision, translating that vision into detailed roadmaps, and working cross-functionally to drive a transformation across the customer journey. They will be accountable for the A&I strategy and will a cross-functional team to deliver its mission – making the railway more accessible and transforming the customer experience.

Therefore, we are looking for a seasoned, disciplined and passionate leader with proven experience in strategy and delivery. The role requires a smart, creative and highly organised individual that has demonstrated that they can lead, inspire, grow and empower highly-talented and highly committed individuals, yet can be hands-on if/when necessary to get things done.

It is essential you are able to demonstrate experience or competence of:

  • Senior stakeholder management and influence (Director and Managing Director)
  • Managing technical SMEs
  • Vision and strategy setting
  • Extensive experience managing focus groups and user research, using best practices
  • Ability to use technology as an enabler in helping to provide an outstanding customer experience, both directly and through other industry players.
  • Strong commitment to the customer experience, their journey and unrivalled industry success
  • Passionate about the role and contribution of product owners.
  • Successful track record in collaborating across organisational functions and driving cross-functional initiatives
  • Experience prioritising customer requirements, working with stakeholders and internal teams to define opportunities and business plans in support of organizational goals
  • Data/Analytics experience
  • Strong operational mindset, decisive and “get it done” mentality
  • Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 05 July 2018

 

Customer Information Manager – Customer Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking an Customer Information Manager who will be responsible for ensuring that Customer Information delivered across all channels is timely, accurate, consistent and delivered in the right tone of voice. They will be responsible for coordinating the delivery of customer information through train operators as well as through centrally owned systems.

Therefore, we are looking for a seasoned, disciplined and passionate information manager who can influence external and internal teams to do the right thing for the customer.  A working knowledge of Customer Information technology and architecture is useful but not essential.  Rather, we are looking for someone who can balance influence with getting the job done.

It is essential you are able to demonstrate experience or competence of:

  • Putting the customer first
  • Process design
  • Stakeholder management and influence (up to Head level)
  • Managing technical SMEs
  • Vision and strategy understanding
  • Project management experience
  • Ability to use technology as an enabler in helping to provide an outstanding customer experience, both directly and through other industry players.
  • Successful track record in collaborating across organisational functions and driving cross-functional initiatives
  • Experience prioritising customer requirements, working with stakeholders and internal teams to define opportunities and business plans in support of organizational goals
  • Data/Analytics experience
  • Strong operational mindset, decisive and “get it done” mentality
  • Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 05 July 2018

 

Customer Insights Manager – Customer Portfolio Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

An exciting opportunity has arisen to join our small Customer Insights Team, and to help play a key role in creating and delivering evidence based customer insights to drive the Customer Directorate strategy and propositions and ultimately improve customer experience, whilst also providing insights support to all Directorates within RDG and RDG’s Members.

The post holder will be a qualified customer insights professional, who will use their experience and knowledge to play an integral role in moving the Customer Insights team/RDG towards a more pro-active and strategic approach to research, which aligns with the Business Plan objectives and identifies knowledge gaps. This will partly be achieved by broadening RDG’s current access to insights data by building and maintaining strong working relationships with Research Professionals across the rail industry, and creating a comprehensive in-house database of resources.

Strong project management and communication skills are key as the post holder will be responsible for the procurement and management of externally commissioned research, and acting as the liaison between internal clients and the external agencies to ensure that the research outputs are actionable, timely and fully address the original research objectives. In addition, with strong support from the Customer Insights Researcher (direct report) they will ensure that all in-house survey and ad-hoc desk research requests are completed to the highest standards, and in compliance with GDPR and the MRS Code of Conduct.

Therefore, we are looking for an experienced, dedicated and passionate individual with a sound understanding of research methodologies, and a track record of creating and drawing out the evidence based insights which deliver industry improvements.

The ideal person will be:

Professionally qualified with a relevant degree/postgraduate qualification, plus 5 years’ minimum professional market research experience (agency and/or client-side). Ideally MRS qualified.

It is essential you are able to demonstrate experience or competence of:

  • A thorough understanding of modern market research techniques and analysis tools, and proven success in cost effectively procuring and/or managing customers insights projects from inception to completion
  • Skilled in drawing the insight from qualitative and quantitative research data (new and existing), and translating them into business conclusions, which ultimately help shape customer experience
  • Highly analytical with advanced Excel skills, and the ability to interpret data, draw concise conclusions and create structured reports and presentations
  • Experience in successfully managing and developing direct reports, and working effectively with 3rd party suppliers
  • An effective project manager, capable of managing a broad and diverse range of tasks and constantly re-assessing priorities to ensure that key deliverables are achieved to schedule
  • Excellent verbal and written communication skills, to enable effective liaison with both internal and external stakeholders/suppliers, and the confident presentation of insights findings
  • Highly organised self-starter, demonstrating excellent time management skills, tenacity, and a keen attention for detail
  • A strong team player with the ability to influence others
  • An existing knowledge of the UK rail industry would be desirable

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 4th July 2018

 

RSP Accreditation Analyst

London EC1A, Competitive salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are looking for an analyst to accredit each machine that is presented to RSP for accreditation.   The post holder needs to review and ensure compliance to RSP Standards for new Ticket Issuing Systems (TIS) designs and modifications to already accredited TIS by:
 

  • Defining and documenting changes to functional specifications and processes.
  • Analyzing TIS specifications and specifying changes to supplier testing to prove the integrity and conformance of a software release to RSP standards, ensuring consistency with other system changes and minimizing risks to RSP systems.
  • Supporting testing, test planning and change management including reviewing of test material to provide assurance of suitable coverage of business processes and supporting all phases of testing and pilots.
  • Through the use of the internal systems generate and maintain records of testing and issues arising. Produce and issue documentation supporting the accreditation process.
  • Defining changes to processes and procedures ensuring all users are aware of the changes that impact them, reviewing documentation from suppliers for TIS changes & to ensure implemented changes meet RSP’s requirements for probity of settlement and that changes between systems are consistent.
  • Monitoring TIS Suppliers' progress against development plans, accreditation plans and implementation of TIS versions.
  • Reviewing RSP Standards documentation as required 

The postholder should possess the skills to:

  • analyze technical processes, proposals and identify risks, as well as being able to work through business requirements & functional specifications in order to translate these into test cases
  • have an understanding of electronic point of sale (EPOS) systems in a wide area network is desirable, whilst previous experience of various testing environments and configurations would be useful.
  • Systems analysis and design experience in implementing EPOS or financial systems and accrediting system changes against documentation would be an advantage, whilst having the ability to interrogate data using queries or tools.
  • Good working knowledge of Word and Excel are essential, whilst a working knowledge of other Microsoft office products, html and xml would be desirable.
  • Attention to detail and a positive attitude towards change and innovation, which seeks continuous improvement to processes and documentation, are essential in this role.
  • Good communication skills with the ability to tailor language and the written word according to the audience, and the ability to undertake a number of different activities concurrently and to progress them to plan, are also key requirements.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, Rail Delivery Group Ltd, 200 Aldersgate Street London EC1A 4HD This email address is being protected from spambots. You need JavaScript enabled to view it.

Closing date for this post is:  the 3rd July 2018

 

Commercial Analyst – Customer Portfolio Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies, Network Rail and the supply chain to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

We are currently seeking a Commercial Analyst who will assist in the maintenance and interpretation of a range of national data relating to the passenger rail industry and to help provide an income reporting and analysis service to the industry and RDG colleagues.

This new role is designed to enable additional services to be delivered by RDG’s Insights and Analysis team. The post holder will provide a commercial reporting service, produce standard periodic and weekly analysis, support the Commercial Analysis Manager and develop and maintain central data reference sources for the rail industry. They will also provide statistical information to other industry stakeholders, explaining trends as appropriate.

Therefore we are looking for an analytically-minded and numerate individual with strong attention to detail and good communications skills. Knowledge of the LENNON rail ticket sales database and the GB rail industry are desirable, but not essential. The ideal person will have a relevant degree qualification, as well as some experience in a relevant role.

It is essential you are able to demonstrate experience or competence of:

  • Attention to detail
  • Knowledge and experience of using Microsoft Office packages in particular Excel but also including Word, PowerPoint, Outlook and Access.
  • Good communication skills
  • Ability to develop and maintain good working relationships at all levels
  • Effective organisational skills and the ability to work to deadlines and prioritise own workload
  • Highly numerate, with the confidence to interpret and use financial information
  • Good intellect with well-developed critical and analytical faculties

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 1st July 2018

 

Technical Analyst

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking a Technical Analyst to join our growing our Architecture team. The role will be key in supporting the definition, development and delivery of projects that will deliver large scale technical developments that will be used by customers and train operating companies across the UK. 

The ideal person will be:

A professional person ideally with a degree qualification and some experience in areas of software analysis and design and who has successfully worked across a number of technical deliveries. They will be keen to learn, and committed to upskilling in relevant architectural areas to successfully deliver sizeable technical projects.

You will be Degree qualified in technology, plus formal training, and adequate experience in similar roles or have a year or more of vocational experience, demonstrating development through involvement in a series of progressively more demanding roles, and the acquisition of appropriate specialist technological knowledge.

You will also have

  • A year or more experience in technical and data analysis, and authoring architecture artefacts

  • Ability to present challenging or unfamiliar information in a clear, confident manner and draw out technical issues using architecture methods

  • The ability to clearly communicate complex technical information to a broad range of staff / customers / stakeholders

  • The ability to use own initiative to determine how to approach and resolve technical issues

  • Knowledge and experience using multiple of the following: UML, Archimate, systems diagrams, interface diagrams, infrastructure diagrams, network diagrams

  • Experience with the Sparx EA architecture tool

  • Hands on experience in API development and service architecture

  • Technical understanding of the systems used by RDG

  • A knowledge of service management processes

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 01st July 2018

 

Project Support Specialist –Business Change Directorate

Policy Admin Assistant – Policy Directorate

Rail Delivery Group, Central London – 10 week FTC £20,000 (Pro Rata)

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

The Policy Directorate is currently recruiting a Policy Admin Assistant for a fixed term contract of 8 to 10 weeks. This would be an ideal opportunity for a student summer job and start/finish dates can be flexible around availability over the summer holiday period.

Although the role will be administrative, it is a great opportunity to understand more about what a policy department does, make great contacts and open future opportunities. Tasks will involve supporting the policy department in the following areas:

  • Arranging meetings

  • Collating meeting papers

  • Proof-reading policy documents

  • Processing expenses

  • Organising Sharepoint files

  • Taking minutes/notes

     

    The ideal person will:

  • Be highly organised

  • Have an excellent practical understanding of Microsoft products including a strong ability to neatly format and present Word documents

  • Have good attention to detail

  • Be able to work accurately

    An interest in policy development is a plus but not essential.

    The Policy Directorate are a friendly and dynamic team working on all areas of rail policy including freight, passenger and stations policy and working internationally on exporting opportunities, Brexit and EU legislative developments.

If you believe you have the qualities, skills and experience we are seeking, please forward a short covering letter and CV to Laura Wright, Head of International Policy: This email address is being protected from spambots. You need JavaScript enabled to view it..  

The closing date for applications is 29th June 2018

 

Project Support Specialist

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain. The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

This is an exciting and pivotal role within RDG. We are currently seeking a Project Support Specialist who will support the business in embedding and implementing the Project Delivery Framework (PDF) and any other change related frameworks. This role will provide support to the Project and Programme Managers across the whole business. They will develop and facilitate workshops, Special Interest Groups and share best practice to upskill the community’s capabilities through various methods of delivery.

Therefore, we are looking for a seasoned, professionally qualified, disciplined and passionate team member with proven experience in project and/or programme management.

The ideal person will be:

Professionally qualified with a relevant qualification in Programme/Project delivery or a broad demonstrable experience in similar roles

It is essential you are able to demonstrate:

  • Sharing best practice within organisations
  • Supporting organisations with projects and programme management frameworks
  • Specialist knowledge of project and programme processes and frameworks
  • Good knowledge of change management 
  • The ability to identify and resolve problems quickly and effectively
  • Effective stakeholder management, communications and inter-personal skills
  • Experience of presenting, management and delivering workshops
  • Negotiation and influencing skills
  • Create and deliver cross industry knowledge sharing of best practice
  • Good knowledge of Microsoft Office suite of applications (e.g. excel, word, Visio etc.)

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 29th June 2018.

 

Programme Manager – Customer Portfolio Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain. The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking a Programme Manager who will be responsible for the successful delivery of programmes and projects that deliver excellence to the Rail Industry’s customers, to lead and direct the project teams of assigned programmes, throughout the project lifecycle from project ideation, design, build, test and implementation to operational excellence and benefits realisation. To ensure projects are successfully delivered using recognised project methodologies and RDG project standards and governance, on time, to quality and budget, with risks and dependencies recognised and harmonised. The customer is truly at the heart of what we do, therefore, role holder must be passionate about Customer Experience and delivery. The types of programmes that will fall within this remit will be large scale, high profile programmes, with budget values of up to £20m.

Therefore, we are looking for a seasoned professionally qualified, disciplined and passionate programme manager with proven experience in successfully delivering programs and projects, maintaining customer centricity throughout that delivery. The role requires a results driven, highly organised, influential, energetic and tenacious individual that has demonstrated that they can lead, inspire, and empower highly-talented and highly committed individuals, yet can be hands-on if/when necessary to get things done.

The ideal person will be:

  • Professionally qualified with a relevant qualification in Programme/Project delivery plus broad demonstrable experience in similar roles.

It is essential you are able to demonstrate experience or competence of:

  • Project and programme planning, control and delivery
  • Experience in and effective leadership and management of people and teams
  • Highly experienced in managing risks, issues and change in complex project environments
  • Effective and influential stakeholder management in multi-stakeholder environment
  • Analytical and creative problem solving
  • Customer Experience delivery
  • Experienced and highly effective supplier management
  • Able to negotiate and manage contracts with suppliers
  • Financial planning, budgeting, resource management and benefits realisation
  • Good understanding of delivery methodologies – Agile, Scrum, Waterfall, Prince 2, MSP
  • Great interpersonal skills with ability to communicate at senior management level
  • Strong verbal and written communication skills, able to communicate to all levels of organisations
  • Exceptional presentation skills for presenting and reporting to project boards and other governance groups

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 29th June 2018

 

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