Vacancies in rail

This page contains details of our job vacancies and vacancies from across the rail industry.

You can also find out how to start your career in rail.

Combined vacancies list
Please note that this is not an exhaustive list of each train operator's vacancies. For more positions, you will need to visit their individual websites (links in this document).

Marketing Communications Manager – Communications Directorate – Temp (6 months FTC)

Rail Delivery Group represents Britain’s biggest rail companies - Network Rail and passenger and freight operators – and we help them to succeed by delivering better services for their customers, which ultimately benefits taxpayers and the economy.

We’ve embarked on the first industry-wide, multimedia national marketing campaign in 30 years, “Britain runs on rail” that looks to promote the vital role that rail plays in Britain today.

You'll join the well-respected team of expert communicators at an exciting time.  And, play a pivotal part in delivering and steering the direction of this high-profile campaign and others, both within the existing strategy and developing new opportunities.

The ideal person will be:

  • Professionally qualified with a relevant degree or other qualification and with demonstrable experience delivering marketing campaigns, either in a B2C or B2B environment.

It is essential you are able to demonstrate experience or competence of:

  • Marketing techniques across all channels.
  • Delivering creative social media content and engaging in social media activity
  • Building and maintain positive working relationships with key senior stakeholders, including opinion formers and decision makers
  • Ability to think strategically and creatively to devise and manage effective communications projects and campaigns
  • Good analytical and research skills, well developed oral and written communication skills, including the ability to think creatively and write with flair and accuracy
  • A team player with the ability to prioritise work in a pressurised environment and work with minimal supervision to meet deadline

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 28th July 2017

 

Technical Analyst - Technology Services

Rail Delivery Group, Central London - Competitive Salary & Benefits 

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy. 

We are currently seeking a Business Analyst who will be tasked with the development of technical and process documentation, through review to publication. The role-holder will be supervised but will be given freedom to work independently and choose how work responsibilities are delivered. The role-holder will be expected to be proactive, enthusiastic and work collaboratively to provide guidance and support to both internal and external systems development teams and train companies. They will compose and issue advice to relevant UK rail organisations regarding current and future changes to Standards. 

The ideal person will be: 

  • A high energy analyst that is seeking career advancement and development in a demanding role with growth potential.
  • A degree or equivalent would be an advantage but not essential, if backed with appropriate further education and experience. 

It is essential you are able to demonstrate experience or competence of: 

  • Attention to detail and an ability to focus on quality of work 
  • Good analytical skills, be a fast thinker and a good decision maker   
  • The ability to explain and write complex issues in a way which is more easily understood  
  • BPMN-2 
  • Strong communication skills, ability to work with a variety of people and remain calm  
  • A commitment to and ability to work well as part of a team operating across the organisation  
  • The ability to work within timescales, plans and budgets  
  • Solid presentational skills in terms of leading meetings and reporting progress   
  • Using MS Office (largely Excel and Word) 
  • The ability to work independently and prioritise workload 
  • The Accreditation process  
  • The rail ticketing technology landscape 

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request. 

The closing date for applications is 28th July 2017

 

Service Support Test Manager – Technology Services Directorate

Rail Delivery Group, Central London – Permanent, Competitive Salary and Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

RDG’s Quality Assurance Practice are currently seeking a Test Manager to join their team on a permanent basis. This role will offer technical test management on projects and look to compliment business and acceptance testing. The Test Manager will be key to managing quality assurance and associated testing activities for projects, relevant reporting and defect management with collaborative supplier management. We are looking for someone with the zest to learn and collaborate with the broader teams and industry. The successful candidate will bring to the table a good mind for quality assurance and have an eye for detail.

The ideal person will be:

  • Professionally qualified with a Bachelor of Technology in Engineering and or relevant Computer Science or Information Technology qualification and/or an ISTQB or similar certification in Foundation and Agile.

It is essential you can demonstrate experience or competence of:

  • Produce and maintain test plans across the lifecycle of the project for all aspects of Acceptance Testing. 
  • Where appropriate assist with developing internal test practices across the organisation and ensuring delivery of testing services that complies to the organisational quality assurance policy, practices and test strategy.
  • Test Estimation to ensure that the effort for testing on projects is correctly captured and tracked.
  • Development and maintenance of Customer Acceptance Test objectives matrices through the project and successful baselining as part of project closure.
  • Definition of Acceptance Test criteria and working with Business Stakeholders to sign off user test requirements and test acceptance criteria.
  • Day to day management of tasks within project QA team and managing delivery of test deliverables on behalf of the team.
  • Be proactive and escalate any delays in testing to project manager and/or Head of QA in a timely manner.
  • Ability to work independently, multi-task and prioritise workload
  • Demonstrate attention to detail and an ability to focus on quality of work
  • Possess good analytical skills, be a fast thinker and a good decision maker
  • Good knowledge of a broad range of Microsoft Office Applications
  • Good communication skills, ability to work with a variety of people and remain calm
  • Detail orientated that is always reflected in documentation
  • Proactively engaging with team members, open and transparent approach and an enthusiastic team player

Desirable qualities for the candidate are:

  • Certification in Technical Test Analyst or Test Analyst from either International Software Testing Qualifications Board (ISTQB) / Information Systems Examination Board (ISEB)
  • Good experience of working with and using test management tools and industry tools.
  • Testing of 3rd party supplier solutions (especially online but also including backend) and working with 3rd party suppliers to resolve issues
  • Participation as tester in one or more medium to large systems development and implementation projects
  • Experience of testing end to end solutions comprising multiple packaged and bespoke components, and a strong technical development background
  • Testing in both waterfall and agile environments making use of continuous integration
  • Excellent understanding of testing across the full Software Development lifecycle
  • Good knowledge of rail ticketing technology

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 28th July 2017

 

Programme Manager – Communications Department

Rail Delivery Group, Central London - Competitive Salary & Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

We are currently seeking a Programme Manager to sit within the Communications team. The successful candidate will be responsible for supporting in the delivery of the Communications Strategy and will be reporting to the Head of Strategic Communications who is responsible for the overall delivery of the Programme.

The Programme Manager will be responsible for the procurement of services in line with EU procurement rules and RDG procurement procedures and for the overall management and delivery of the associated projects in accordance with recognised project methodologies and PSO project standards.

Therefore, we are looking for a seasoned professionally qualified (MSP practitioner or equivalent programme management certification), disciplined and passionate Programme Manager with extensive (+5 years) programme management experience in delivering large and complex programmes. It is essential that the post holder can operate with, and have the confidence and buy-in of, the senior management within the organization.  The post requires strong interpersonal skills in order that the post holder can motivate, negotiate, influence and build strong relationships with all levels of staff internally.

The ideal person will be:

  • Professionally qualified with a relevant degree/postgraduate qualification, along with an MSP practitioner or equivalent programme management certification and extensive programme management experience.

It is essential you are able to demonstrate experience or competence of:

  • Highly experienced and competent in project and programme planning and budgeting
  • Experienced in and effective management of people and teams
  • Highly experienced in managing risks, issues and change in complex project environments
  • Effective stakeholder management in a multi-stakeholder environment
  • Able to negotiate and manage contracts with suppliers
  • Strong verbal and written communication skills, able to communicate to all levels of organisations
  • Good understanding of and highly experienced in MSP and PRINCE2 or similar management methodology
  • Good interpersonal skills with ability to communicate at senior management level
  • Good presentational skills for presenting and reporting to project boards and other governance groups
  • Knowledge and experience in a marketing, advertising or communications environment.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing deadline for applications is 28th July 2017.

 

RSP Accreditation Analyst

London EC1A, Competitive salary & Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

We are looking for an analyst to accredit each machine that is presented to RSP for accreditation.   The post holder needs to review and ensure compliance to RSP Standards for new Ticket Issuing Systems (TIS) designs and modifications to already accredited TIS by:

  • Defining and documenting changes to functional specifications and processes.
  • Analyzing TIS specifications and specifying changes to supplier testing to prove the integrity and conformance of a software release to RSP standards, ensuring consistency with other system changes and minimizing risks to RSP systems.
  • Supporting testing, test planning and change management including reviewing of test material to provide assurance of suitable coverage of business processes and supporting all phases of testing and pilots.
  • Through the use of the internal systems generate and maintain records of testing and issues arising. Produce and issue documentation supporting the accreditation process.
  • Defining changes to processes and procedures ensuring all users are aware of the changes that impact them, reviewing documentation from suppliers for TIS changes & to ensure implemented changes meet RSP’s requirements for probity of settlement and that changes between systems are consistent.
  • Monitoring TIS Suppliers' progress against development plans, accreditation plans and implementation of TIS versions.
  • Reviewing RSP Standards documentation as required 

The postholder should possess the skills to:

  • analyze technical processes, proposals and identify risks, as well as being able to work through business requirements & functional specifications in order to translate these into test cases
  • have an understanding of electronic point of sale (EPOS) systems in a wide area network is desirable, whilst previous experience of various testing environments and configurations would be useful.
  • Systems analysis and design experience in implementing EPOS or financial systems and accrediting system changes against documentation would be an advantage, whilst having the ability to interrogate data using queries or tools.
  • Good working knowledge of Word and Excel are essential, whilst a working knowledge of other Microsoft office products, html and xml would be desirable.
  • Attention to detail and a positive attitude towards change and innovation, which seeks continuous improvement to processes and documentation, are essential in this role.
  • Good communication skills with the ability to tailor language and the written word according to the audience, and the ability to undertake a number of different activities concurrently and to progress them to plan, are also key requirements.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, Rail Delivery Group Ltd, 200 Aldersgate Street London EC1A 4HD This email address is being protected from spambots. You need JavaScript enabled to view it.

Closing date for this post is:  the 28th July 2017

 

Commercial CRM Manager – Customer Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

We are seeking a Commercial CRM Manager to lead the end the end commercial communications for our B2C passenger products. They will create and manage a comprehensive programme, including (but not limited to): abandoned basket, onboarding and retention (retain, cross-sell, up-sell, migrate and reactivate) communications, to increase the conversion rates and value of our customer base. Working with the CRM Campaign Executive, they are accountable for the design and content of commercial communications, to ensure they are accurate and suitably engaging to retain customers on our products for the benefit of train companies.

Therefore, we are looking for a disciplined and passionate leader with proven experience in developing customer focused multi-channel trigger based CRM communications. The role requires a smart, creative and highly organised individual that has demonstrated that they can use customer insight and statistical models to develop customer contact plans, and then turn that leaning into targeted and engaging communications.

The ideal person will be:

  • Professionally qualified with a relevant degree/postgraduate marketing or business studies qualification, and/or accreditation from the Chartered Institute of Marketing, plus broad demonstrable experience in similar roles.

It is essential you are able to demonstrate experience or competence of:

  • Creating a commercial CRM programme.
  • Translating growth plans into clear targets and key performance indicators.
  • Use of multi-channel trigger and Best Next Action CRM activity.
  • Use customer insight and statistical models to develop customer contact plans, allocating customer investment, targeting communications and developing propositions.
  • Implementing and managing an always on test and learn programme.
  • Proficiency in Analytics. Demonstrate strong understanding of analytical campaign reports to make recommendations for future test and learn.
  • Applying customer segmentation, value and propensity models in acquisition, retention and cross sell strategies, with solid experience in analysis tools, predictive and descriptive modelling.
  • Using industry leading data and analytical tools such as SAS and SQL (preferred but not essential) to interrogate and manipulate data.
  • Reporting on campaign performance and trends to wider business and senior management team.
  • Prioritising customer requirements, working with stakeholders and internal teams to define opportunities and business plans in support of organizational goals.
  • CRM expertise. Must have Dynamic email management experience, with a CRM solution provider (Adobe/ Salesforce/Opus)
  • 4 years’ experience within this marketing area
  • An interest in e-commerce marketing and other online marketing channels
  • Commercially minded. Customer centric. Think out of the box. Challenge status quo.
  • Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it. closing date for applications is 28 July 2017.

 

PR Manager

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

Job Purpose:

  • To create and drive the PR strategy for the National Rail Brand.

Key Responsibilities:

  • Opportunity to put your stamp: create a from scratch a PR strategy, vision and purpose. Work with the Hof Brand to deliver a well thought through PR structure and plan. Deliver key agreed KPIs for awareness, perception.  
  • The most important objective is to create some attention-grabbing PR concepts that will get noticed by customers and Train operators.
  • Develop a marketing communications plan including strategy, goals, budget and tactics
  • Develop media relations strategy, seeking high-level placements in print, broadcast and online media
  • Coordinate all public relations activities
  • Direct social media team to engage audiences across traditional and new media
  • Leverage existing media relationships and cultivate new contacts within business and industry media
  • Manage media inquiries and interview requests
  • Create content for press releases, byline articles and keynote presentations
  • Monitor, analyze and communicate PR results on a quarterly basis
  • Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.
  • Build relationships with thought leaders to grow industry awareness
  • Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them

Person Specification:

  • Must be a PR expert: specialist in owning and managing PR plans and strategy
  • Agency or in house experience is welcome
  • Minimum 5 to 6 years’ experience in PR and related marketing
  • Experience in digital marketing advantageous
  • Commercially minded. Customer centric. Think out of the box. Challenge status quo

The closing deadline for applications is 28th July 2017.

 

UX Design & Delivery Manager

The Rail Delivery Group (RDG) enables rail companies to succeed in transforming and delivering a successful railway. The RDG brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for their customers. This ultimately benefits taxpayers and the economy.

Job Purpose:

  • To define the UX design for the various websites, and the User interface recommendations. Help deliver various MVT projects to further conversion or engagement.

Key Responsibilities:

  • Deliver, review and critique the UX Designs several sites to ensure effective and rich designs (great interaction, supreme visual styling, consistent and appropriate use of voice and tone, etc.)
  • Work with website owner, researchers and product managers to understand user’s needs and behaviours for the industries in which they work. Define UX for the websites and apps.
  • Participate in and lead lean UX activities in an Agile environment such as user/design research, interviews and workshops. Analyse and synthesize the findings; distilling the inherent complexity in the user’s experiences and identify the right problems to solve. Translate findings into usable, useful, effective and efficient user experiences
  • Clearly and quickly deliver ideas to cross-functional teams
  • Provide information verbally and visually through low and mid-fidelity renderings (starting with paper and pencil/whiteboard) and clickable prototypes
  • Test and validate working hypothesis with users through usability testing of wireframes, clickable prototypes and published product, and participate in design critique
  • Owner of A/B schedules. Embed Opimizely or similar solution.

Person Specification:

  • Must be a UX expert
  • Conversion optimisation will be second nature
  • An interest in e-commerce marketing and other online marketing channels
  • Commercially minded. Customer centric. Think out of the box. Challenge status quo.

Closing date for applications is 28th July 2017.

 

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