Vacancies in rail

 

This page contains details of our job vacancies and vacancies from across the rail industry.

You can also find out how to start your career in rail.

Combined vacancies list
Please note that this is not an exhaustive list of each train operator's vacancies. For more positions, you will need to visit their individual websites (links in this document).

Customer Service Officer (12-month fixed-term contract)

Central London - Competitive Salary & Benefits.

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy

Do you have a strong customer service background? Are you able to interpret regulations, communicate them to customers, and input data accurately and quickly?

We manage regulated concessionary travel for staff in the rail industry, providing nationwide services for employers and employees, both active and retired, and embracing new technologies as they come on-stream.

We’re looking for a customer service specialist to join our team. You should be keen to help raise the standards of service that we already provide, and contribute to future developments.

Your skills:

  • Excellent inter-personal skills with ability to communicate effectively verbally and in writing with customers, actively listening and responding appropriately.
  • Ability to analyse and resolve complex queries
  • Flexible and able to adapt positively to change, you will be comfortable dealing with a wide range of differing queries and have an aptitude for rapid learning
  • Contribute to team and have a commitment to achieve targets on a daily basis.
  • Attention to detail, able to check, gather and record information in a reliable and consistent way.
  • Responsible for transactions carried out, ensuring accuracy of review of documents against eligibility within scheme rules.
  • Ensuring compliance in all activities with the appropriate rule set.
  • Be able to work under pressure with a high volume of work whilst treating all customers in a professional manner, and continuing to fulfil expectations.
  • Proficiency with Microsoft Office software
  • A strong team player
  • Proactive, can do attitude
  • An understanding of staff expectations within the rail industry

What we offer:

  • Competitive salary
  • Generous annual leave allowance
  • Contributory pension scheme
  • 75% discount on your National Rail season ticket to and from work plus leisure travel

To apply please send your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it. – in your covering letter, in 250 words or less please also answer the following question:

Please describe a situation in which you had to deal with a difficult customer.  What was the situation, and what did you do?  What was the impact?

The closing date for applications is 6th October 2017

 

Innovation Manager

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

The Innovation manager will be responsible for creating and implementing a 3-year innovation lifecycle plan to deliver products and services that provide an exceptional experience, or save the industry time and money, or improve reputation. They will be part of introducing a new agile way of working that enables the rail industry to proactively improve things for customers by driving the creation of innovative products and services; thus supporting the industry in bridging the experience gap between delivery today and the target vision for the customer of tomorrow.

The post holder will, therefore, need to have the ability to strike the balance between adopting a strategic and tactical approach to work as well as thinking about both the short and long term strategy while striving towards the Innovation team’s purpose:

 “to positively disrupt the industry by proactively providing innovative products and services to create an exceptional end-to-end customer experience".

  1. Make Innovation a reality within the organisation: design and deliver innovative propositions
    • Role at operational level: delivery
    • A strong understanding of customers and their needs and apply this to innovation. Working closely with the Head of Customer Propositions, the successful candidate will design, manage and deliver customer centred innovation activities across key markets. They will also work closely with the Head of Customer Propositions to design and deliver training in customer centred innovation methods. 
  2. Champion organisational innovation and improve the organisations innovation abilities: influence the organisation to adopt practices and attitude to encourage innovation
    • Role at Executive level: influence
    • Work with various stakeholders within the industry to develop a unified approach to innovation

Key projects (examples of, and not limited)

  1. Developing a clear understanding of, and mapping various innovation pots in the industry, and working out where RDG can work towards winning those funds.
  2. Representing innovation with TOCs: set up a forum to drive innovation. Working with TOCs to have a single voice of innovation. Workshop with CPC to set up this agenda for innovation.
  3. Representation of RDG at various Innovation forums held by Train operators/ other industry stakeholders.
  4. Defining and delivery of innovative propositions:
    • Aligned to the Customer Heartbeat and industry ‘plug holes’ where innovation can help improve industry reputation, customer experience or revenue.
    • Work with Customer and Project teams to understand requirements and agree on development of innovative and unique solutions to ensure service differentiation from competitors. Convert those solutions into propositions
    • Work through TOC innovation forum to define a list of innovation projects
  5. Influence culture, people, structure and systems adoption with an innovative approach: e.g. set up trainings for employees on being more innovative; help teams develop a more strategic approach; support key projects with innovation thinking; innovation supplier forums for TOCs and RDG; work with HR to embed innovation at grass root levels; etc.
  6. For more information, please visit www.raildeliverygroup.com
  7. If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 30th September 2017.

 

Membership Officer – Communications Directorate – part time (24 hours a week)

Rail Delivery Group, Central London - Competitive Salary & Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for their customers. This ultimately benefits taxpayers and the economy.

We are currently seeking a Membership Officer to support the Corporate Communications Manager in delivering and developing regular, high quality communications and engagement with the RDG’s diverse membership.

The Membership Officer will be expected to show initiative whilst planning, organising and prioritising their own work as part of the member engagement function and broader communications directorate. Responsibilities will include producing high quality, regular communications material for members, and helping to ensure we offer and add value to our member organisations. This is an exciting time to be working in rail industry communications, and there will be opportunities to get involved in other areas of the directorate’s work and activity.

S/he will be accountable for the quality, credibility and professionalism of the service they provide. It will be necessary for the Membership Officer to develop an understanding of the rail industry landscape and key issues impacting RDG members.

We are looking for someone with a minimum of two years’ experience working in communications, events or in a membership organisation. Strong written and verbal communications skills are vital, and knowledge of and interest in rail is desirable.

The ideal person will:

Be enthusiastic and creative, with good organisational and people skills. They will need to be flexible and a team player with strong personal integrity, demonstrating initiative and a proactive approach, with have a keen eye for accuracy and have high standards.

Need to demonstrate a firm commitment to personal and professional development, to develop skills and behaviours suitable both to the current role, and with regard to future career development.


Some occasional travel around the UK may be required for this post and flexibility around working hours and days may be required.

It is essential you can demonstrate experience or competence of:

  • An understanding of stakeholder communications and reputation management in support of corporate objectives.
  • Strong written and oral communication and interpersonal skills
  • Analytical and research skills, and the ability to prioritise work in a pressurised environment and meet deadlines.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

Interviews will take place on Wednesday 11th October and Thursday 12th October.

The closing date for applications is 3rd October 2017

 

 

Accounts Payable and P2P (Purchase-to-Pay) Clerk

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

We are now looking for an experienced and capable Accounts Payable person.

In brief, the areas performed under this role are:

  • purchase ledger input  (volume: c. 800 invoices per month)
  • including precise matching to purchase orders
  • guiding users on how best to raise purchase orders (and GRN them) on NetSuite
  • collaboration with users to iron out any purchase order and invoicing discrepancies
  • a high degree of accuracy and attention to detail is essential
  • supplier reconciliations
  • staff expense claims processing

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it. .  A full job description is available on request.

The closing date for applications is 30th September 2017

 

Test Analyst/Lead – Technology Services Directorate

Rail Delivery Group, Central London - Competitive Salary + Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

RDG’s Quality Assurance Practice are currently seeking a Test Analyst/Lead to join their team. RDG’s Quality Assurance Practise is looking for a Test Analyst/Lead to join the project team. This role will manage technical and acceptance testing on multiple projects. The successful candidate will have proven experience of testing of end-to-end solutions, estimation, quality assurance and analysis and day to day reporting and defect management. They will also have proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background. The successful candidate will have experience in Test Tools, ALM (or similar) and be familiar with test automation. They will display good understanding of online web and mobile applications.

The ideal person will be:

 Professionally qualified with a relevant degree/postgraduate Computer Science or Information Technology qualification.

It is essential you can demonstrate experience or competence of:

  • Develop and maintain a good testing knowledge of the relevant systems (online and/or backend), scope and objectives
  • Plan and execute technical tests in accordance with the agreed plan / standards
  • Help run morning checks on test environments
  • Help assist with operation of test facility and test environments
  • Maintain test facility equipment.
  • Help develop and maintain automation tools and practices in conjunction with the guidelines set in place by Quality Assurance practices.
  • Plan and execute performance/automation tests in accordance with the agreed requirements and acceptance criteria
  • Understanding of automation tools and drive to automate regression and testing on online applications.
  • Contribute to refinement of related project/program test plans
  • Assist with testing across projects as required by the project and/or team.
  • Develop and maintain expertise in best practice technical testing methodologies and techniques in accordance with organisational Quality Assurance practises.
  • Contribute to the building of automation framework within the organisation
  • Display aptitude to pick up whatever tools are available to team to ensure proper operation of the facility.
  • Be flexible with day to day remit and work as required by the Quality Assurance team.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 30th September 2017

 

RSP Accreditation Analyst

London EC1A, Competitive salary & Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

We are looking for an analyst to accredit each machine that is presented to RSP for accreditation.   The post holder needs to review and ensure compliance to RSP Standards for new Ticket Issuing Systems (TIS) designs and modifications to already accredited TIS by:

  • Defining and documenting changes to functional specifications and processes.
  • Analyzing TIS specifications and specifying changes to supplier testing to prove the integrity and conformance of a software release to RSP standards, ensuring consistency with other system changes and minimizing risks to RSP systems.
  • Supporting testing, test planning and change management including reviewing of test material to provide assurance of suitable coverage of business processes and supporting all phases of testing and pilots.
  • Through the use of the internal systems generate and maintain records of testing and issues arising. Produce and issue documentation supporting the accreditation process.
  • Defining changes to processes and procedures ensuring all users are aware of the changes that impact them, reviewing documentation from suppliers for TIS changes & to ensure implemented changes meet RSP’s requirements for probity of settlement and that changes between systems are consistent.
  • Monitoring TIS Suppliers' progress against development plans, accreditation plans and implementation of TIS versions.
  • Reviewing RSP Standards documentation as required 

The postholder should possess the skills to:

  • analyze technical processes, proposals and identify risks, as well as being able to work through business requirements & functional specifications in order to translate these into test cases
  • have an understanding of electronic point of sale (EPOS) systems in a wide area network is desirable, whilst previous experience of various testing environments and configurations would be useful.
  • Systems analysis and design experience in implementing EPOS or financial systems and accrediting system changes against documentation would be an advantage, whilst having the ability to interrogate data using queries or tools.
  • Good working knowledge of Word and Excel are essential, whilst a working knowledge of other Microsoft office products, html and xml would be desirable.
  • Attention to detail and a positive attitude towards change and innovation, which seeks continuous improvement to processes and documentation, are essential in this role.
  • Good communication skills with the ability to tailor language and the written word according to the audience, and the ability to undertake a number of different activities concurrently and to progress them to plan, are also key requirements.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, Rail Delivery Group Ltd, 200 Aldersgate Street London EC1A 4HD This email address is being protected from spambots. You need JavaScript enabled to view it.

Closing date for this post is:  the 30th September 2017

 

 

 

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