Our vacancies

We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, colour, religious beliefs, disability, sexual orientation or age.

About RDG

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.

RDG exists to unify, challenge and change.

RDG’s values, known as SPIRE, are Support, Partnership, Initiative, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.

We’re passionate about providing an amazing employee experience and take the wellbeing of our team seriously. To support this, we offer a fantastic range of benefits to all permanent employees, which includes:

  • 26 days annual leave (plus bank holidays, Christmas shopping leave, Moving House day)
  • 75% reduction on UK rail travel (for work and leisure)
  • Reduced international rail travel
  • Flexible working
  • Subsidised private medical care
  • 50% gym discount
  • Defined benefit pension scheme
  • Interest free season ticket loan
  • 30 weeks full pay for maternity, adoption and shared parental leave (subject to eligibility)
  • Personal Development Days
  • Free fruit for everyone on Mondays
  • And much more!

Current vacancies

 

Governance and Compliance Manager

London

We are currently seeking a Governance & Compliance Manager to support RDG to: (i) take ownership of the knowledge and information management aspects of RDGs internal and member governance; (ii) to document, standardise and implement a set of procedures for delivering RDGs various governance obligations; (iii) to work alongside the Compliance Officer to monitor and improve compliance with RDGs governance obligations and GDPR obligations.

This role involves carrying out both a) routine tasks; and b) creating and implementing policies and procedures that will need to be applied at an organisation-wide level. It will involve collating and analysing information to provide reporting on business performance. It includes ownership of the oversight of the Governance Reference Handbook. It will also support engagement with internal and member stakeholders to continually improve how we deliver our governance and GDPR obligations.

The ideal person will be:

The ideal candidate for this role is a post-graduate with a degree in a business, analytical, regulatory, legal or other demonstrably transferable field. The preferred candidate will be highly personable with an engaging nature and an ability to build excellent relationships with individuals at all levels and or various personality types. High levels of accuracy and attention to detail while meeting hard deadlines are critical skills to being successful in this role. It is important that the post holder is competent in understanding both corporate governance and GDPR and can demonstrate relevant experience in a previous role.

It is essential that you can demonstrate experience or competence of:

  • Microsoft Office software, particularly Word and Excel
  • Proven ability to carry out regular routine tasks in an accurate and timely manner
  • Managing work relating to governance and/or GDPR in a corporate environment
  • Successful track record working across organisational functions
  • Working with stakeholders and internal teams identify solutions to issues
  • Creation and management of databases of information
  • Proven ability of successfully working too hard deadlines

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it.

The closing date for applications is Friday 9th August 2019.

 

Project Manager - FTC (12 Months)

London

We are currently seeking a Project Manager.  The ideal candidate will have significant experience (3+ years) working as a project manager or similar, demonstrating a strong aptitude for the role and an acquisition of relevant knowledge.

Some of the sort of specific skills and knowledge we are looking for include:

  • Demonstrates project management techniques and preferably has some Agile experience
  • Experience in producing high-quality project documentation (word/excel/PowerPoint) that clearly articulates the current and desired position
  • Find solutions proactively
  • Is great and organising and planning
  • Has great communication and presentation skills including with senior stakeholders
  • Ability to work with, and influence, appropriate stakeholders to ensure commitment and alignment
  • Dynamic, team player who is also a self-starter
  • Effective at partnering with others to plan, develop and deliver

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter and CV to: This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

The closing date for applications is Monday 12th August.

 

Account Manager

London

The Account Manager will be accountable for the strategic relationship with a number of TOCs, being the key point of contact at a senior level. They will operate across both operations (problem solving, acting as escalation point for TOCs, resolving internal CBO issues blocking resolution of incidents or delivery of change requests). Additionally, they will operate as the strategic liaison between RDG, CBO and the TOCs. This will involve early stage solution design and feasibility, industry wide knowledge and strategic roadmap for smart ticketing solutions.

They will have strong pipeline management experience, and an ability to manage stakeholders at the most senior levels. Transportation Smart Ticketing (preferably trains) and associated technical understanding is very desirable. Experience delivering client‐focused solutions to customer needs.

They will need to demonstrate a proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

Key Responsibilities:

  • Developing trust relationships with a portfolio of Train Operating Companies (TOCs)
  • Acquiring a thorough understanding of key customer needs and requirements
  • Expanding the relationships with existing TOCs by continuously proposing solutions that meet their objectives
  • Collaborate with TOCs to do early solution design, high level feasibility planning
  • Strong senior stakeholder management – ability to challenge appropriately
  • Coordinate with CBO strategic planning, design authority to ensure proposals are in line with wider CBO activities.
  • Deliver training to TOC personnel where necessary
  • Oversight of budgets and commercial relationships with key delivery partners
  • Pipeline management

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:

 This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 13th August 2019.

 

Customer Experience Analysis Manager, Insights and Analysis Team - FTC (March 2020)

London

An exciting opportunity has arisen to join our Insights & Analysis team. As a Customer Experience Analysis Manager, you will play a pivotal role in supporting the success of the Wavelength Programme by analysing the rich data it provides and identifying insights which will drive industry-wide improvements for our customers and help us to understand how we are performing against our five Customer Promises.

Our customers have growing expectations and choice, and it is crucial that we understand what’s important to them to deliver improvements to ensure that rail is their preferred mode of travel. This is where Wavelength comes in. Wavelength is a comprehensive customer experience improvement programme being rolled out across the rail industry. Wavelength captures weekly customer feedback across a broad range of customer touchpoints, in order to identify the gaps between customer expectation and delivery, enabling us to prioritise and focus our improvements in the areas that will bring the most benefits to us customers.

The ideal person will be an experienced and dedicated insights professional, educated to degree level in a numerate discipline with at least A-level mathematics (or equivalent), who is passionate about customer experience delivery.

It is essential that you are able to demonstrate experience of or have competence in:

  • An ability to identify the story in any given dataset
  • Experience in analysing, interrogating and interpreting the data from other customer experience/voice of the customer programmes, with evidence of providing clear and robust recommendations which have driven customer experience improvements
  • Have advanced data manipulations abilities and a keen eye for detail
  • Logical approach to problem solving, spotting opportunities and finding solutions
  • Strong organisational skills, and an effective time manager
  • An advanced Excel and PowerPoint user, and ideally sound knowledge of Tableau
  • Be confident in creating reports and delivering presentations to audiences at all levels
  • Excellent verbal and written communication skills
  • Being creative, self-motivated and demonstrating energy, drive, curiosity and enthusiasm
  • Able to work independently with a minimum of supervision
  • (Ideally) a detailed knowledge of the UK rail industry including its services, facilities and the political environment in which it operates.

And much more!

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 13th August 2019.

 

Central Back Office Delivery Manager

London

We are currently seeking a Central Back Office Delivery Manager who will focus on meeting the needs of customers of CBO services, namely the Train Operating Companies (TOCs) and other related stakeholders. It manages the delivery of change and of service requests, by working with strategic suppliers, internal solutions, technical, test and compliance specialists to deliver service improvements in line with agreed expectations.

We are looking for a manager who is focused on delivery as opposed to live operations. The role will

work with technical solution designs, technical analysts and testers to deliver changes in line with acceptance into service criteria as set by the Change & Release Manager.

The ideal person will be:

Have significant delivery or project management experience, ideally in a relevant industry. Have strong verbal and written communication skills and be PC literate with a good working knowledge of MS office suite of applications, MS Project and Visio plus broad demonstrable experience in similar roles.

It is essential you are able to demonstrate experience or competence of:

  • Monitoring service delivery and identification of actions to maintain or improve service levels.
  • Having a proactive approach to project and delivery management, problem solving and influencing
  • stakeholders.
  • Producing relevant project documentation and managing an initiative through delivery stage gates
  • Delivering change to agreed service levels, standard and technical compliance in line with stakeholder
  • expectation.
  • Effective Stakeholder Relationship Management through acting as a single point of contact in the
  • initiation and ongoing management with and between key stakeholders.
  • Supporting effective business change by building relationships between senior strategists, planners,
  • designers and operational business partners. Effective Supplier Relationship Management through key performance indicators, contractual
  • obligations, performance and service improvement.
  • Leading review meetings for major contracts and suppliers.
  • Ability to make complex issues easy to understand through communication across the organisation.
  • Wide range of analytical techniques to understand complex information issues.
  • Ability to make strategic decisions through analysis of all the relevant factors.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 13th August 2019

 

Change and Release Analyst

London

The primary role of the Change & Release Analyst is to support the Live Service Manager to design and implement the Release Management process and drive adoption and continual improvement in its execution.

The Change & Release Analyst is responsible for planning and controlling the movement of all releases to test and live environments, to ensure that the integrity of the environments are protected, and the correct components are released. They would also support the oversight of CBO infrastructure and the manage the impact and schedule of changes into that. They will attend or lead the Change Advisory Board (CAB) which will include members of the CBO SMT, to decide which changes to CBO services will be delivered and then released and when.

The ideal person will be:

ITIL V3 certified and be able to demonstrate a thorough knowledge of change and release processes and procedures. They will report directly to the Live Services Manager and play a key role in protecting the integrity of the CBO Live Environment. It will manage the process to approve release schedules, acceptance criteria and be responsible for the integrity of the live environment. In essence this role supports the Live Service Manager to act as the gatekeeper for all changes into the live environment and is accountable for all CBO infrastructure.

The post holder will be required to demonstrate sufficient credibility and knowledge to challenge and

refuse senior colleagues when necessary and operate as a conduit between the change delivery and the operational service support teams.

Key Responsibilities:

  • Responsible for managing Changes raised by third party suppliers
  • Designing, implementing and improving the Release Management process and governance framework.
  • Integrating and coordinating the work of all involved in a release.
  • Assuring the quality of supplier Release Management work.
  • Governing the release processes
  • Work with Delivery Managers, Tech analysts and Test analysts to determine the contents of each
  • release.
  • Reviewing and agreeing entry criteria for a release with Delivery Managers.
  • Identifying and mitigating risks related to releases.
  • Determining operational readiness of a release.
  • Support the business on go‐live.
  • Responsible for managing communication of significant Change/Release notifications to the customer
  • and wider supplier chain
  • Perform service and quality reviews of warranty support.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 13th August 2019

 

CBO Systems Engineer

London

The CBO Systems Engineer will manage, as directed, technical tasks on multiple Smart Ticketing CBO projects/enhancements/upgrades and support related activities. The successful candidate will have proven experience of system development and configuration management. They will also have proven experience of technical problem solving, configuration documentation and related ITIL processes.

This role will liaise with cross‐functional internal teams as well as technical teams from suppliers, customers and other stakeholders. Reporting to the CBO Lead Systems Engineer, the Systems Engineer will provide support:

  • to delivery teams implementing new initiatives or enhancements; and
  • in response to service desk tickets raised by customers, colleagues and other stakeholders.

The ideal person will be:

This role will report to the CBO Lead Systems Engineer within a team of technical, delivery and testing professionals. The Systems Engineer will provide SME advice and input for all technical elements of a new initiative/deployment, system enhancements and problem/incident resolution.

The Systems Engineer must establish trusted status with colleagues and external stakeholders, providing technically competent contributions to peer groups, Boards and other forums. Strong detailed analysis and problem‐solving skills must be complemented by time critical delivery experience. An understanding of ITIL processes will also be beneficial alongside industry standard experience of technical development processes and associated technical configuration design, test and deploy procedures.

This role will require a disciplined approach to system configuration change and documentation.

Key Responsibilities:

  • Providing SME input into a range of smart ticketing technical infrastructure related tasks
  • Providing detailed technical input to new initiatives, enhancements and problem/incident resolution
  • Representing the CBO service at relevant Boards and forums
  • Building strong relationships with peers internally and from suppliers, customers, and other
  • stakeholders
  • Compliance with internal and industry standard procedures for analysing, testing and documenting
  • technical infrastructure operations and associated changes
  • Day to day management of own activities and prioritise accordingly
  • Aptitude for complex IT systems and messaging with an understanding of ITSO based ticketing and
  • transport schemes
  • Keen understanding of system analysis.
  • Ability to work independently to achieve project deliverables & timescales.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 13th August 2019

 

Service Design Manager

London

The Service Design Manager role is there to ensure that customers receive Service Design and Service Management processes which contractually and operationally meet their requirements.

The Service Design Manager sits on the CBO Management Team and Design Authority and is responsible for the Design phase of the Service Lifecycle, providing guidance on how to design and develop services and IT Service Management (“ITSM”) capabilities that will support existing and upcoming service strategies.

For CBO this will include solution design and feasibility of TOC service requests and major change initiatives. Setting service levels, putting in place service continuity plans, manage availability and capacity of system. The role will also own the ongoing development of the service support model and work with other colleagues, in particular the Live Service team, to implement best practice and improve processes.

The ideal person will be:

Accountable for the design and documentation of all CBO ITSM processes, and conformance to the CBO service support model. This includes the maintenance of the service portfolio, process design and maturity, systems integration for CBO infrastructure and collaboration with technical and solutions architecture on design authority. They are accountable for ensuring the service maintains sufficient capacity and availability, operates at agreed service levels, maintains a service catalogue and has service continuity plans in place.

The Service Design Manager will be an effective bridge between major programmes delivering new solutions and the Live Services organization. They will be responsible for efficient and effective Service Designs that Map to the Live Services Operating model through appropriate controls that include Service Design packages. Should act as the go to person for all Service Management guidance.

Key Responsibilities:

  • The ability to define success criteria and measure achievement through the identification of Critical
  • Success Factors and reporting against Key Performance Indicators
  • Service Management tool design and specification experience
  • The successful candidate will have an ITIL V3 Expert qualification
  • Qualification in PRINCE2 desirable
  • Commitment and enthusiasm
  • A track record of success in senior Service Architecture and Service Design roles in an IT environment
  • Previous experience providing service management solutions is key – including problem solving for
  • service design in an IT environment
  • Service implementation experience
  • Process implementation is a vital element of the role – background of working to both current
  • standards, but also creation of process
  • Relationship management, networking and influencing skills are imperative. Candidates should have
  • multiple stakeholder management experience, including management of several suppliers within this
  • environment

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 13th August 2019

 

Business Operations Manager

London

The Business Operations Manager is responsible for the smooth running of the CBO support operation. The role will support the CBO Management team in terms of business planning, governance and performance reporting. The role will also manage all “back office” support services including people, finance, project management office (PMO), data analytics, communications and commercial and contract management.

The role will manage a small team of support professionals and coordinate professional relationships with, and input from, wider RDG “back office” specialists. The role will additionally support CBO process maturity and operating model development on behalf of the Head and Deputy Head of CBO.

The ideal person will be:

This role will sit on the CBO Management team at the same level as roles such as Service Development Manager and Live Service Manager. They will need to act as a ‘chief of staff’ for the Head and Deputy Head of CBO. The role will work alongside RDG corporate business partners particularly in HR, finance and commercial to support the effective running of the CBO operation.

Key Responsibilities:

  • The CBO support operation
  • Business planning including input into strategic roadmaps, and associated governance
  • and performance reporting against published plans
  • People related management and resource planning (in conjunction with RDG’s HR team) including
  • performance management, appraisals process and training
  • Financial management and reporting (in conjunction with RDG’s finance team)
  • PMO for the CBO’s service development programmes and projects (in conjunction with RDG’s
  • programmes and projects team)
  • The CBO’s data analytics capability for internal purposes and for reporting to external stakeholders (in conjunction with RDG’s analysis and insights team)
  • Service performance reporting and communications (internal and external)
  • Commercial and contract management (in conjunction with RDG’s commercial team)
  • Knowledge management including the management of document repositories
  • CBO team IT requirements
  • CBO internal business tools management (including access management and supplier/license
  • management)
  • CBO risk management and reporting
  • Provision of general business support to CBO Management as required

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 13th August 2019

 

Data Analyst

London

The data analyst will draw insights from raw data sources, utilising recognised extraction techniques, to provide accurate, timely and meaningful metrics, trends and management information.

The data analyst will be involved in CBO performance reporting and smart ticketing management information reporting to internal and external stakeholders.

The CBO’s performance relies heavily upon key outsourced technology partners. Our partners’ system performance and alert capabilities are essential to provide real time monitoring of system resilience and forecast capability and capacity planning.

Smart ticketing data resides across a disparate technology infrastructure. The post holder will work closely with RDG’s Technology Services team and Analysis and Insight team to:

  • secure data from various sources, and complete thorough data cleansing and data logic checks
  • create data table structures within RDG’s data hosting capability
  • prepare standard and ad‐hoc reporting using RDG’s preferred reporting tools, including Tableau
  • create compelling visualisations to meet stakeholder requirements

The ideal person will be:

The data analyst will take full ownership of the data extraction, cleansing and reporting process and secure subject matter expert status across the smart ticketing data landscape. The data analyst will provide a professional and competent analytics and reporting service to a range of internal and external stakeholders to secure enhanced, data driven, decision making.

Key Responsibilities:

  • Support the Business Operations Manager in the production of metrics, trends and management
  • information, for internal and external stakeholders
  • Establishing the role of data analytics in the running on the CBO service and demonstrating its value
  • Data definition, extraction, cleansing and logic checks
  • Technical data table design (in conjunction with the RDG’s Technology Services team)
  • Use of reporting tools, specifically Tableau (in conjunctions with RDG’s Analysis and Insight Team)
  • Production of end user management information for internal and external stakeholders
  • Support the CBO team to manage its own performance
  • Provide a comprehensive management information service to internal and external stakeholders
  • Establishing subject matter expert status for all smart ticketing data

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 13th August 2019

 

Policy Manager – Policy Directorate

London

We are currently seeking a Policy Manager to join our friendly and dynamic policy team.  The successful candidate will have the opportunity to take a lead role in many of the team’s activities and work independently on a range of diverse and interesting topics; facilitating the development of RDG policy positions which meet the needs of RDG members and the wider industry. These areas include passenger services, freight operations, stations strategy, contractual issues, international exporting and more.

The post requires significant interaction with senior representatives from across RDG’s member organisations.  The role requires an ability to confidently interact with senior leaders from across RDG, the Office of Rail and Road, governments and wider industry stakeholders. The role will also be responsible for working with other RDG directorates to improve the knowledge and understanding of RDG policy throughout the organisation. 

The ideal person will be:

Qualified with a relevant degree/postgraduate qualification or demonstratable work experience. Experience in business consultancy/analysis or public policy, either in rail or wider transport sector, however we welcome those from non-rail backgrounds.  

We are looking for candidates with:

  • Experience and good understanding of UK policy-making institutions.
  • Working knowledge of rail and transport policy is desirable, but not essential.
  • Ability to structure, substantiate and draft compelling policy positions.
  • Great inter-personal and relationship building skills with external stakeholders and internal colleagues.
  • Problem solving combined with a strong analytical faculty.
  • Confidence to use, interpret and analyse data and information in the development of policy positions.
  • Experience of managing and developing people and resources to deliver a programme of business priorities to time and to a high standard.
  • Strong communication skills, both verbal and written.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 7th August 2019

 

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