Our vacancies

Welcome to our vacancies page.

This page contains details of RDG vacancies and links to other information you may be interested in.

About RDG

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight.  The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.

RDG exists to unify, challenge and change.

RDG’s values, known as SPIRE, are Support, Partnership, Initiative, Respect and Excellence.  Our values form an integral part of our recruitment, performance and recognition processes.

We’re passionate about providing an amazing employee experience and take the wellbeing of our team seriously.  To support this, we offer a fantastic range of benefits to all permanent employees, which includes:

  • 26 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day)
  • 75% reduction on UK rail travel (for work and leisure)
  • Reduced International rail travel
  • Flexible working
  • Subsidised Private Medical Care
  • 50% gym discount
  • Defined benefit Pension Scheme
  • Interest free season ticket loan
  • Personal Development Days
  • Free fruit for everyone on Mondays

And much more!

We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, colour, religious beliefs, disability, sexual orientation or age.

Current vacancies

Customer Service Officer -12 months Fixed Term Contract (Maternity Cover)

Do you have a strong customer service background? Are you able to interpret regulations, communicate them to customers, and input data accurately and quickly?

We manage regulated concessionary travel for staff in the rail industry, providing nationwide services for employers and employees, both active and retired, and embracing new technologies as they come on-stream.

We’re looking for a Customer Service Officer to join our team for 12 months. You should be keen to help raise the standards of service that we already provide, and contribute to future developments.

Your skills:

  • Excellent inter-personal skills with ability to communicate effectively verbally and in writing with customers, actively listening and responding appropriately.
  • Ability to analyse and resolve complex queries
  • Flexible and able to adapt positively to change, you will be comfortable dealing with a wide range of differing queries and have an aptitude for rapid learning
  • Contribute to team and have a commitment to achieve targets on a daily basis.
  • Attention to detail, able to check, gather and record information in a reliable and consistent way.
  • Responsible for transactions carried out, ensuring accuracy of review of documents against eligibility within scheme rules.
  • Ensuring compliance in all activities with the appropriate rule set.
  • Be able to work under pressure with a high volume of work whilst treating all customers in a professional manner, and continuing to fulfil expectations.
  • Proficiency with Microsoft Office software
  • A strong team player
  • Proactive, can do attitude
  • An understanding of staff expectations within the rail industry

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 5th July 2019

16-17 Railcard Product Executive

We are looking for a Product Executive to join our team as part of our expanding product portfolio.

The successful candidate will be responsible for the day-to-day operations of the new product, with a focus on optimising product functionality and user experience. The role of Product Executive / Junior Product Manager is ideal for an ambitious candidate who is looking for a for a sense of ownership and the ability to play a critical part in the Product Team.

Product Executive will:

  • Work cross-functionally to identify customer/stakeholder pain point and drive product development
  • Support the Product Team in delivering against the product strategy and roadmap
  • Act as the single point of contact for core products, offering support to the organisation and wider industry

Candidates for the Product Executive / Junior Product Manager role must ideally have:

  • 18 months relevant product management experience
  • A customer-centric mindset
  • Experience managing with complex and sensitive products
  • The ability to capture and translate user needs into deliverables

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 3rd July 2019

Marketing Promotion Executive (6 Month Fixed Term) – Customer Directorate

We’re looking for candidate to manage and develop the range of tactical partnerships across the National Rail product portfolio. The Marketing Promotions Executive will be required to develop and maintain key partnerships with third parties, including the National Rail 2FOR1 promotion, which are central to National Rail acquisition and engagement campaigns. 

The ideal person will be:

Self-motivated with proven experience developing and managing partnerships to meet customer needs and deliver commercial objectives.

It is essential you can demonstrate experience or competence of:

  • Building partnerships, market/business development and/or account management
  • Identifying and recruiting new promotional partnerships to fit with the overall marketing strategy, deliver value for our customers and meet commercial objectives
  • Enthusiasm and initiative to work in a proactive manner, organising and prioritising work in line with plans
  • Effective communicator with ability to operate with flexibility in a constantly evolving and collaborative environment
  • Ability to network, influence and build sustainable relationships

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 1st July 2019

Deputy Head of Central Back Office

The Central Back Office (CBO) is part of RDG and provides an industry shared service to enable the use of smart ticket solutions by delivering a high performing back office service which enables a fully interoperable national smart ticketing system for now and the future.

We are currently seeking a Deputy Head of Central Back Office who will be the key senior manager focusing on the successful day to day operations of the CBO. The role is primarily accountable for CBO operational performance and service development delivery.

The role is responsible for the line management of the 7 members of the CBO management team and is accountable for the successful management of CBO Live Services, pipeline and backlog management and any development implementation, deployment into the live service.

This role will report directly into the Head of CBO and sit on the senior management team. The role will support and deputise for the Head of CBO in all CBO matters.

The ideal person will be:

Educated to degree level and ideally professionally qualified to expert level in a Service Management qualification e.g. ITIL or suitably recognised and respected equivalent

It is essential you are able to demonstrate experience or competence of:

CBO Management

  • Effective management of a team of approx. 30 FTE (approx. 7 DRs) to deliver CBO Services to 17 UK TOCs enabling the interoperability of Smart Card operations across the UK rail network.
  • Influential and respected technology leader, managing key senior stakeholders across TOCs, RDG, DfT and other significant parties
  • Demonstrate extensive knowledge of UK rail industry, its infrastructure and governance processes - ideally including Smart ticketing solutions.
  • Drive CBO Performance improvement across areas of technical assurance, solution delivery, change management and service operations.
  • Deliver significant cultural and behavioural changes required to establish the CBO management team and new core processes

Strategic Leadership

  • Own CBO strategic roadmap, setting a vision and direction for CBO services, and ensuring a one team approach to delivery is embodied
  • Drive smart ticketing innovation and strategic approaches to improving end user customer experience, demonstrating value for money, efficient process and end to end interoperability between operating companies
  • Deliver on vision for CBO and wider smart solutions as relevant
  • Contribute to RDG strategy and vision

Commercial Relationships

  • Accountable for management of all CBO supplier relationships, delivering value for money and a strong customer delivery focus.
  • Final point of escalation for resolution of disputes with suppliers

Budgetary Responsibility

  • Accountable for budget of circa £5.5m per annum

Transformational Change

  • Act as the accountable owner for all CBO strategic change initiatives

Core and Technical Competencies

  • A proven leader with strong influencing and negotiation skills
  • A creative and analytical thinker who is able to build successful partnerships with customers and stakeholders
  • Strong emphasis on planning and organising teamwork whilst driving continuous improvement
  • Ability to manage complex and time critical technical projects with multiple stakeholders
  • Knowledge and experience of website architecture, CMS and Ecommerce
  • Knowledge and understanding of rail systems
  • Strong verbal and written communication skills

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 27th June 2019

Central Back Office Delivery Manager

The Central Back Office (CBO) is part of RDG and provides an industry shared service to enable the use of smart ticket solutions by delivering a high performing back office service which enables a fully interoperable national smart ticketing system for now and the future.

We are currently seeking a Central Back Office Delivery Manager who will focus on meeting the needs of customers of CBO services, namely the Train Operating Companies (TOCs) and other related stakeholders. It manages the delivery of change and of service requests, by working with strategic suppliers, internal solutions, technical, test and compliance specialists to deliver service improvements in line with agreed expectations.

Therefore, we are looking for a manager who is focused on delivery as opposed to live operations. The role will work with technical solution designs, technical analysts and testers to deliver changes in line with acceptance into service criteria as set by the Change & Release Manager.

The ideal person will be:

Professionally qualified to at least ITIL Foundation level, have strong verbal and written communication skills and be PC literate with a good working knowledge of MS office suite of applications, MS Project and Visio plus broad demonstrable experience in similar roles.

It is essential you are able to demonstrate experience or competence of:

  • Monitoring service delivery and identification of actions to maintain or improve service levels.
  • Delivering change to agreed service levels, standard and technical compliance in line with stakeholder expectation.
  • Effective Stakeholder Relationship Management through acting as a single point of contact in the initiation and ongoing management with and between key stakeholders.
  • Supporting effective business change by building relationships between senior strategists, planners, designers and operational business partners.
  • Effective Supplier Relationship Management through key performance indicators, contractual obligations, performance and service improvement.
  • Leading review meetings for major contracts and suppliers.
  • Ability to make complex issues easy to understand through communication across the organisation.
  • Wide range of analytical techniques to understand complex information issues.
  • Ability to make strategic decisions through analysis of all the relevant factors.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 27th June 2019

Central Back Office Senior Business Relationship Manager

We are currently seeking a Central Back Office Senior Business Relationship Manager who will focus on developing strong relationships with key stakeholders and preparing reports. The role will act as the trusted adviser and strategic business partner by identifying and providing guidance on new innovative opportunities and solutions to problems through an in-depth knowledge of industry changes. You will liaise with cross-functional teams to improve the entire customer experience.

This role will be part of the senior management team within CBO. The role requires significant experience of the retail industry, Train Operating Companies, rail industry suppliers and rail organisation relationships, franchise arrangements and CBO Service Levels. The post will manage senior stakeholder relationships with sufficient credibility and gravitas to push back to colleagues, TOCs, rail suppliers and rail organisation counterparts as appropriate.

The ideal person will be:

Educated to degree level, be professionally qualified to at least ITIL Foundation level with strong verbal and written communication skills and have broad demonstrable experience in similar roles.

You should have a good working knowledge of MS office suite of applications, MS Project and Visio. A sound knowledge and understanding of rail systems.

It is essential you are able to demonstrate experience or competence of:

  • Leading and being accountable for the strategic relationship with key stakeholders
  • Strategic relationship accountability acting as the key point of contact at a senior level with the ability to challenge appropriately
  • Acting as point of escalation by resolving incidents or delivery of change requests
  • Acting as strategic liaison on early stage design and feasibility between CBO, RDG and Train Operators
  • Collaborate with stakeholders in the identification of new innovative opportunities and solutions, identification of alignment opportunities and driving supplier efficiency
  • Strong pipeline management experience and the ability to manage stakeholders at the most senior levels. Transportation Smart Ticketing and associated technical understanding is very desirable.
  • Experience of delivering client-focused solutions to customer needs
  • Experience of stakeholder investment negotiations and commercial negotiations with key suppliers
  • Ability to foster strong relationships with delivery managers, programme and project managers, service delivery, retail strategy and the Change & Release Manager
  • Management of multiple account concurrent projects whilst maintaining a sharp attention to detail
  • Co-ordination across CBO and across the wider RDG in strategic planning design and with the design authority to ensure proposals fit with wider activities

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 27th June 2019

PR Manager

We are currently seeking a PR Manager for a fixed term contract to cover maternity leave. Our PR Manager role is responsible for delivery of the proactive PR Strategy, primarily the generation and delivery of positive coverage for National Rail products and services, including nationalrail.co.uk, Railcards and 2FOR1 offers when you go by train. The role also oversees the marketing content activity, including line management of our Content Executive.

The ideal person will be:

An experienced PR Manager with a strong track record of developing and implementing a PR and media strategy, building brand awareness and reputation, and ensuring effective media coverage. They will need to have a sound commercial awareness and demonstrable record of delivering results.  Used to working cross-functionally, they will provide inspiration across teams and be hands-on when necessary to get things done.

It is essential you are able to demonstrate experience or competence of:

  • Customer focused with a passion for PR
  • Development of PR strategies and annual activity plans to deliver against agreed key KPIs
  • Creation and delivery of clever and timely PR campaigns to drive awareness and positive brand positioning
  • Driving customer engagement through traditional and new media channels
  • Building and leveraging media relationships to secure coverage in relevant channels
  • Ability to build strong relationships, influence cross-functionally.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 20th June 2019

Team Admin Assistant- Corporate Services

The Corporate Services team is seeking an energetic hardworking Team Admin Assistant to provide wide-ranging administrative support to a busy team that supports our Train Company members in running a punctual, reliable, safe and economic railway.

We are looking for a person to work full-time. 

The post holder needs to be:

  • Exceptionally well organised with the ability to self-manage and prioritise;
  • Possess a flexible attitude and the ability to multi-task;
  • Possess excellent communication skills, particularly written (proven ability to write formal minutes and reports will be highly regarded);
  • Proficient in the use of Word, PowerPoint and Outlook and a working knowledge of Excel. 

Principal activities will include:

  • Providing support to the Assistant Company Secretary and Corporate Service executive team, including organisation of meetings, the preparation and issuing of agendas and associated papers, writing of formal minutes, following up actions as required; organising conference calls and working groups, organisation of training courses and conferences.
  • Providing varied administrative support to the Corporate Services executive team members in their activities.
  • Making diary arrangements, booking meeting rooms, following-up on invitations and keeping executive aware of attendees. 
  • Organising travel for team members.
  • Organising team events.
  • To cover administrative support to Chief Financial Officer when Assistant Company Secretary is on annual leave. 

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 25th June 2019

Communications officer – Communications Directorate

This is a fantastic time to join an industry at a pivotal moment and at the very core of national debate. As part of the strategic communications team at the RDG, we are looking for a Communications Officer to support the successful execution of our communications campaign, helping to shape the political, stakeholder and public perception of rail.

With over 5 years’ experience in communications and campaigning and educated to degree level or equivalent, this person will be an organised self-starter with creativity, initiative and political acumen. Having worked on other high-profile issues either in agency or for a political party, the ideal candidate will have a good understanding of the core tools and building blocks needed to run effective, integrated communications across all channels. Day to day, they will both work with colleagues to develop ideas for campaign moments, and support the delivery and maintenance of key tools including the weekly grid.

As part of their role, this person will also oversee the production and maintenance of the quarterly communications dashboard, ensuring the team are hitting key milestones and driving programme plans for significant launches. They will support the Senior Communications Manager in acting as a secretariat for high-level cross-industry communications steering groups as required, and will run a programme of engagement with the RDG membership in support of the strategy.

In order to fulfil this role it is essential the candidate:

  • Has either a public affairs or media background, but with a good understanding across communications disciplines either agency or in-house
  • Has proven experience of planning and supporting the execution of successful communications campaigns through the production, maintenance and management of robust and comprehensive planning calendars, tools and grids
  • Is well organised, adaptable and show initiative in problem solving
  • Is a strong writer able to produce high quality content
  • Is a team player with a ‘can do’ attitude and the ability to prioritise work with minimal supervision to meet deadlines

It is also desirable if they have

  • Some experience of using evaluation tools to measure campaign success
  • Experience of working in a membership organisation
  • Experience of rolling out campaigns across a wide range of organisational stakeholders
  • Experience of acting as a central secretariat for a meetings
  • Experience of working with third party stakeholders to support communications objectives

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 26th June 2019

We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, colour, religious beliefs, disability, sexual orientation or age.

 

A- A A+
English English