Our vacancies

Welcome to our vacancies page.

This page contains details of RDG vacancies and links to other information you may be interested in.

Current vacancies

Social Manager – Customer Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking a Social Manager who will drive the social media strategy and oversee all customer facing National Rail social media accounts, including National Rail Enquiries and Railcards.

As well as creating original campaigns and content specific to social channels, you’ll need to be experienced in community management and partnering with the wider marketing team to implement campaign activity to drive brand awareness.   

This role will also support the customer information and customer relations teams to drive engagement and provide actionable insight. You must be able to develop and maintain effective collaborative and cross-functional working relationships with suppliers, stakeholders and departments.

The ideal person will be:

Skilled specialist in social media with at least three years’ experience managing B2C paid and organic social activity.

University degree qualified in marketing, communications, media or PR.

It is essential you are able to demonstrate experience or competence of:

  • Developing social strategies and implementing activity to improve customer experience and drive commercial results

  • Extensive knowledge of social media channels and platform trends with attention to detail, good editorial judgement and sensitivity

  • Working with a media agency to plan and deliver paid social activity aligned with other channels

  • Confident and skilled copy writer who can produce engaging copy appropriate to the social platform and a broad range of customer segments

  • Manage and interpret analytics data to help further optimise content and enhance the user experience

  • Strong operational and commercial mindset, decisive “let’s get it done” attitude

  • Coordinate a forum for the sharing of best practice for social across the industry

  • Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal

  • Strong commitment to working as a team and coordinating activity with key stakeholders

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 26 April 2019.

 

Commercial CRM Manager – Customer Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking a Commercial CRM Manager who will develop and deliver commercial CRM communications program and create customer journey with focus on customer retention and loyalty, including abandoned basket, renewals, cross sell, up-sell, reactivation and targeted campaigns to lapsed customers.

We are looking for an experienced user of Salesforce Marketing Cloud, specifically Journey Builder who can deliver triggered campaigns and customer journeys. They must be able to develop and maintain effective collaborative and cross-functional working relationships with suppliers, stakeholders and departments.

The ideal person will be:

Professionally qualified with a university degree with emphasis in customer behaviour, marketing or analytics. A CRM expert and have at least 4-years of experience using an ESP, capable with HTML, CSS and Photoshop.

It is essential you are able to demonstrate experience or competence of:

  • Plan, implement and review an ongoing A/B testing programme across the entire Commercial CRM Railcard communications programme.

  • Proficient in Salesforce Marketing Cloud and Journey Builder to deliver triggered campaigns and customer journeys.

  • Create reports, forecasts, targets, analysis and recommendations across all Commercial CRM Railcard campaigns to be presented in meetings to the wider marketing team.  

  • Implement a fully tracked Commercial CRM programme, delivered to budget.

  • Deliver transactional emails and Direct Mail letters that are generated for Railcard interactions.

  • Highly computer literate and numerate with extensive experience in Microsoft Excel.

  • Experience of using database campaign segmentation for use in personalised communications.

  • Data/Analytics experience

  • Strong operational and commercial mindset, decisive, “get it done” what’s the ROI mentality

  • Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal

  • Strong commitment to the customer experience and passionate about the role

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:  This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 26 April 2019

 

SEO Manager – Customer Experience

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

This is a role for a capable and driven website professional. We’re looking for someone who takes ownership for delivery, is passionate about getting the details right and takes pride in results. This is an essential role in a busy team, which in turn plays a vital part of the management of some of the UK’s leading websites and Apps, including nationalrail.co.uk.

We are looking for an SEO all-rounder with a knowledge of technical SEO, content optimisation and outreach. Working closely the Marketing and Technical teams and our agencies to deliver the best Customer Experience across our digital products.

In return you’ll gain enviable experience across a broad range of digital projects that will build on your knowledge and capability.

Given the busy nature of the role and competing priorities, you’ll be confident in your own ability to prioritise and undertake work to meet deadlines. Strong project management capability within a significant website environment.  You’ll also be collaborative and have outstanding communications skills with the ability to deliver high quality written work.

The ideal person will be:

  • Develop and drive the SEO strategy and roadmap for our public sites.
  • Own the site hierarchy and technical SEO projects.
  • Monitor and analyse organic search performance data.
  • Liaise with the digital team for campaign support.
  • Continuously look to find incremental gains to drive SEO traffic across our websites.
  • Complete full technical audits of our sites.
  • Look at competitors to identify how they are performing and any content gaps.
  • Proven communication and presentation skills

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 26th April 2019

 

Business Change Manager

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

RARS2 is the programme of work to replace the existing National Reservation Service (NRS), while also providing a platform for the TOC communities to realise a huge amount of business benefits once delivered.

We are currently seeking a Business Change Manager who will work with the RARS2 programme manager, TOCs and Retailers to ensure the successful adoption of RARS2 within these communities. Business readiness and acceptance is a key success factor for the programme as without successful adoption there is a risk that the business benefits and revenue improvement targets associated with the programme may not be fully realised.

As a Business Change Manager, you will be the key engagement channel for the RARS2 Delivery Group and the TOC and Retailer communities, with the ability to identify and remove or mitigate, non-technology barriers to programme success.

The ideal person:

This is a senior management role that requires a blend of experience, leadership, influencing, planning and change management skills. The role will be drawn from the TOC community, ensuring the candidate will have an in-depth knowledge of the business environment, and ongoing operational responsibility within the business area into which RARS2 will be delivered.

The successful candidate should have the confidence of senior managers across the TOC community, with an acute awareness of the operating environment including structures, policies and culture. Having Change Management skills is essential as they will be utilised throughout the life of the RARS2 programme, to ensure business readiness plans are defined, in place and accepted in advance of delivery, so that the business benefits can be fully realised.

In addition to the above, the key responsibilities of the role include:

  • Defining business benefits and the future operating state for the business
  • Assessing progress towards the full realisation the business benefits
  • Monitoring programme performance and maintaining focus within the TOC Communities and Retailers
  • Ensuring effective communication throughout the stakeholder groups which they represent
  • Identifying and monitoring performance metrics and platform stability once delivered
  • Reporting to the RARS2 Programme Board on the readiness for the change
  • Advising the RARS2 Programme Manager and Delivery Group throughout

For an informal discussion, or for further information on the role, please contact Tom Goulding, the RARS2 Programme manager, by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it..

The closing date for applications is 26th April 2019.

 

Senior SharePoint Developer

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers. RDG’s vision is to be a unifying and challenging force for change with in the rail industry.

With our 365-cloud transition has matured, we are ready to embark on the next exciting phase of our technology transformation project. Recognising the potential opportunities that SharePoint can deliver we commissioned an overhaul by an MS Gold partner and we now need an expert to help us introduce and build on their recommendations. We are looking for a SharePoint evangelist who is already recognised as an expert in configuration and development. You will need to be very confident in both your ability to design and promote solutions built on the platform, it is unlikely that without significant experience 5 years + as a lead developer, you will have the necessary skills and gravitas to develop this role. 

The main remit of the role is to take the lead with designing, planning and building solutions for digital business transformation initiatives. Some of these solutions will be derived from the innovation ideas that are being generated within the business, but initially you will be leading the install and configuration that has resulted from the commissioned review.

We have recognised that in the longer term, the breadth of work will likely require a more junior position this role will support, therefore you should be comfortable mentoring and sharing best practise. You will be expected to document agreed designs, suggest improvements and changes to workflows however we are not looking simply for an out of the box install. You will need to comfortable working autonomously whilst the role is established within our company, liaising with internal and external stakeholders, you will help develop and demonstrate the culture change necessary if we are to use SharePoint to its full potential. This is going to be a highly rewarding role with a very demanding schedule, you should therefore be confident that configurations you suggest, you are able to implement without 3rdparty assistance. 

The successful candidate will be both technically proficient and solution focused, finding coherent and strategic approaches to complex business challenges or new opportunities in line with the organisation's digital ambitions.

Whilst not exhaustive, we would expect a minimum 

·Well versed in ECM (Enterprise content management) concepts and controls

·Strong knowledge of implementing large SharePoint solutions (2013,2016,O365) on prem and cloud

·SharePoint Designer

·Visual Studio

·CMS development tools 

·Significant experience of SharePoint 365 development and configuration

·Experience of web development & web administration

·Working knowledge of HTML, CSS, Javascript, JQuery, GIT, Grunt, Accessibility, SASS/SCSS, PHP, Java, SQL, Powershell, 

·Influencing, Persuasion and Negotiation Skills, significant Problem Solving and Decision Making Skills

·Strategic Thinking, Building Partnerships & Customer/Stakeholder Focus 

·Teamwork, Creative Thinking

·Have the ability to prototype and demonstrate using recognised tools and technologies

·A strong understanding of the Microsoft development stack - e.g. .net, SharePoint, Azure

·Experience of software development methodologies and design techniques e.g. UML, Agile

·Exceptional verbal and written communication, including presentation skills.

·Able to communicate to stakeholders at all levels of the organisation and 3rd parties.

·Excellent understanding of application integration at the various levels application, application interface or data layer

·Experience in building Minimal Viable Products (MVP) and being able to demonstrate back to stakeholders

·A good understanding of the importance of User Experience methodology in the design and development of digital products 

Located in central London in a vibrant fast moving environment this is an incredible opportunity to help shape a newly formed function dedicated to innovation and digital transformation and make a real impact.

We are accepting applications from interested individuals where we would ask you to include an application letter, CV, Salary expectations and notice periods. 

Please note at this time we are NOT asking for agency assistance with recruiting this role.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 26th April 2019.

 

RSP Accreditation Analyst

London EC1A, Competitive salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are looking for an analyst to accredit each machine that is presented to RSP for accreditation.   The post holder needs to review and ensure compliance to RSP Standards for new Ticket Issuing Systems (TIS) designs and modifications to already accredited TIS by:

  • Defining and documenting changes to functional specifications and processes.
  • Analyzing TIS specifications and specifying changes to supplier testing to prove the integrity and conformance of a software release to RSP standards, ensuring consistency with other system changes and minimizing risks to RSP systems.
  • Supporting testing, test planning and change management including reviewing of test material to provide assurance of suitable coverage of business processes and supporting all phases of testing and pilots.
  • Through the use of the internal systems generate and maintain records of testing and issues arising. Produce and issue documentation supporting the accreditation process.
  • Defining changes to processes and procedures ensuring all users are aware of the changes that impact them, reviewing documentation from suppliers for TIS changes & to ensure implemented changes meet RSP’s requirements for probity of settlement and that changes between systems are consistent.
  • Monitoring TIS Suppliers' progress against development plans, accreditation plans and implementation of TIS versions.
  • Reviewing RSP Standards documentation as required 

The postholder should possess the skills to:

  • analyze technical processes, proposals and identify risks, as well as being able to work through business requirements & functional specifications in order to translate these into test cases
  • have an understanding of electronic point of sale (EPOS) systems in a wide area network is desirable, whilst previous experience of various testing environments and configurations would be useful.
  • Systems analysis and design experience in implementing EPOS or financial systems and accrediting system changes against documentation would be an advantage, whilst having the ability to interrogate data using queries or tools.
  • Good working knowledge of Word and Excel are essential, whilst a working knowledge of other Microsoft office products, html and xml would be desirable.
  • Attention to detail and a positive attitude towards change and innovation, which seeks continuous improvement to processes and documentation, are essential in this role.
  • Good communication skills with the ability to tailor language and the written word according to the audience, and the ability to undertake a number of different activities concurrently and to progress them to plan, are also key requirements.
  • Quality Assurance Testing skills desirable.

If you believe you have the qualities and skills we are seeking, please email your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

The closing date for applications is 28th April 2019.

 

Planning, Engineering and Operations Coordinator – Planning, Engineering and Operations Directorate (PART TIME)

12 month FTC (Maternity cover - 3 days per week).

Rail Delivery Group, Central London

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

We are currently seeking a Coordinator for the Planning, Engineering and Operations directorate who will be working cross-functionally to drive consistency and support through the directorate. You will work with Heads of the directorate to drive agendas and act as a coordinator to provide an exceptional level of customer service and results orientation for the PEO team. You will be accountable for the coordination and administration of internal members and activities on behalf of the train companies.

Therefore, you will be a professional who is flexible, agile, disciplined and passionate about serving the customer.  Internal applicants will have a proven track record of experience in administration and coordination; with skills that deliver business results for all customers and stakeholders. The role requires a highly organised individual, who has demonstrated working discipline both individually and as a part of a team, having attention to detail, coordination capability, yet can be hands-on if/when necessary to get things done.

The ideal person will have core competencies of:

  • Organisational skills, excellent verbal and written skills
  • Ability to work effectively both independently and as a part of a team
  • Computing experience for a varied of task related activities, and progress mapping functions
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Communication Skills, Multitasking capabilities, Proactivity, Calmness under pressure in a time defined project role environment.
  • A skilled Customer Service approach towards internal and external stakeholders
  • A detail-driven orientation towards Planning Skills, and Flexible working  
  • Educated to Degree or equivalent standard, with demonstrable experience in similar roles.

It is essential you can demonstrate experience of:

  • Helping teams (PEO for internal candidates) manage resources and information and assisting with scheduling and planning meetings and project activities
  • Maintaining and monitoring project plans, project schedules, workhours, budgets and expenditure.
  • Organising, attending and participating in stakeholder meetings
  • Documenting and following up important actions and decisions from meetings
  • Experience prioritising tasks, working with stakeholders and internal teams to support activities related to the business plans in support of organisational goals
  • Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal day to day events
  • Maintains office equipment and manages office supplies and orders materials accordingly
  • Coordinates mail, shipping, and receiving
  • Handles expense accounts and reserves rooms and travel for team
  • Organises meetings and distributes all informational materials for meetings
  • Other ad hoc related administration/coordination tasks

PLEASE SPECIFY WHICH ROLE (PERM OR FTC) YOU WOULD LIKE TO APPLY FOR.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 28 April 2019.

 

Systems Support Junior Analyst – Customer Experience Directorate

Rail Delivery Group, Central London - Competitive Salary & Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

Rail Staff Travel (RST) manages concessionary travel for staff in the rail industry, both active and retired, on a local, national and international basis, providing services for employers and employees. RST enables TOCs to discharge their regulated obligations, and works with the wider industry embracing new technologies as they come on-stream.

We are currently seeking a Systems Support Junior Analyst to give system and analytical support to the customer service team. Therefore, we are looking for an Analyst with indepth knowledge of reporting tools and experience of working with SQL and mysql databases

The ideal person will:

Have analytical, reporting and SQL experience.

It is essential you are able to demonstrate experience or competence of:

Key Responsibilities:

  • Ensure effective system support for the Phoenix database (RST’s bespoke database) to meet the full requirements of Rail Staff Travel activities, to facilitate and deliver an efficient and effective customer experience
  • Liaise with external suppliers of Phoenix and associated systems.
  • Deliver efficient and effective system administration of all Phoenix associated applications .
  • Act as first point of contact for any systems based query from internal Phoenix users
  • Work with the management team to provide comprehensive support to the RST team and act as an escalation point for more complex Scheme and other activity matters.
  • Liaising with the management team, lead the scheduling and requirements specification for the production of smartcards for both bulk renewals and ad hoc issues. Liaise with external suppliers and act as first point of contact for any issues or queries.
  • Work closely with the SM to ensure non-smart product renewals are delivered to specification and on time to match smart activities.
  • Maintain and administer the Phoenix database through the user front end using all available user functions . Provide implementation support and user acceptance testing for any changes and enhancements to the Phoenix system database (working with Phoenix Project Manager).
  • Create and maintain Phoenix-related documentation including WorkFlow (Online) forms, training materials and user guides, and facilitate training on these items.
  • Devise and run queries/reports for RST as required by the management team . Produce monthly statistics relating to RST performance, analysing and highlighting points of interest.
  • Support on RST's finance data runs according to their 4-weekly, quarterly and annual schedules liaising as necessary with the management team. Ensure trained cover is available when needed. Act as first point of contact for any finance-based queries from internal users and external customers.
  • Maintain RST's internal Wiki site with documented processes, ensuring consistent use of the Phoenix database and enabling continued knowledge transfer.
  • Any other tasks reasonably requested by Line Manager.

Essential requirements:

Experience of Phoenix-related applications, including but not limited to:

MSAccess, Jaspersoft, Jasper, Heidi or equivalents of.

Desirable:

Drools, WebForms, QAS Batch or equivalents of.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 28th April 2019.

 

 

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