Our vacancies
At the Rail Delivery Group (RDG), we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.
About RDG
Rail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.
RDG exists to unify, challenge and change.
RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.
RDG supports Smart Working arrangements. As part of our smart working principles, we have adopted the hybrid style of working which allows employees the freedom to split more of their time between the home and office. All we ask is that you do a minimum of 2 days a week in the office, the rest of your time can be working from home or elsewhere. We believe this improves productivity through a focus on outputs and enables a better work life balance for all our employees.
Find out more about: Rail Delivery Group, our values, and the benefits available to our staff.
Video showcase of RDG activities in 2022
Our current vacancies
Closing date- 5 April 2023
Salary: £39,000 - £50,456 per annum
What is the purpose of this job?
We are looking for a Digital Product Manager to join our team that is responsible for optimising the e-commerce opportunity of the Railcard products which give our customers discounts on rail travel across Britain as part of the National Rail Brand.
This is a great opportunity to shape the customer experience of a retail website with over £85M revenue per year.
In return, you’ll gain enviable experience across a broad range of high profile, national brands and digital activity which will build your knowledge and capability.
What can I expect to do in this job?
As a Digital Product Manager, you will be expected to:
Optimise e-commerce and commercial performance measures to acquire and retain customers and market share. Drive ongoing conversion rate improvement, continued customer satisfaction and revenue within the digital experience
Ensure the digital product design delivers against the business plan and commercial targets
Drive the Product roadmap, managing change initiatives and the product backlog in line with digital and business product strategy, including QA and Service delivery alignment
Engage with internal and external product stakeholders to understand and refine the product vision driving and contributing to the product roadmap, outlining work in the Product Backlog, and prioritising it based on business value
Respond to customer feedback, insight, and service to provide an excellent customer experience.
Be able to demonstrate strong commercial acumen, and how your work has impacted business
What experience, skills and knowledge do I need?
The ideal person will be professionally qualified to degree or equivalent level, with at least, 3+ years’ experience in a similar role, but with a strong e-commerce background.
Some of the sort of specific skills we are looking for include be able to:
Essential experience:
Closing Date: 5 April 2023
Salary: £52,817 - £70,369
What is the purpose of this job?
The Platform Architect will play an integral role in defining, delivering and expanding shared and common services in RDG. They will be responsible for ensuring that the shared services meet the business requirements across RDG, align with RDG Architecture Principles and Policies and also comply with any agreed Government Digital Service (GDS) standards.
What can I expect to do in this job?
· Identifying key business requirements (including both functional and non-functional requirements) for shared services by working with other internal and external teams
· Evaluating and selecting solutions and technology platforms to meet the business requirements, e.g. through proof-of-concepts and procurements
· Responsible for the end-to-end design and documentation of shared services by working with internal and external teams including suppliers and customers from other projects
· Ensuring shared service solutions are implemented, quality assured and transitioned into operations successfully
· Maintaining key enterprise architecture models for the shared and related services
· Ensuring that shared service solutions align with the RDG Architecture Principles and Policies and comply with any agreed Government Digital Service (GDS) standards
· Helping to develop solution roadmaps for the future development of shared services in RDG
What skills, experience and knowledge do I need?
Essential:
· Professionally qualified with a relevant degree/postgraduate qualification e.g. Computer Science, plus relevant project and managerial experience.
· Relevant IT architecture experience (3 years or more)
· Hands-on experience (5 years or more) in software development or software engineering, e.g. as a developer or DevOps engineer
· Hands-on experience in Cloud platform, e.g. AWS, Azure, etc.
· Excellent written and spoken English
· Ability to work flexibly and under pressure and be able to juggle multiple priorities and deliver successfully in a fast-paced environment
Desirable
· Certified in an architectural design methodology, for example TOGAF, Zachman
· Certified in an API Gateway solution platform, e.g. Mulesoft
· AWS solution architect certifications
· Hands-on/design knowledge of technology platforms, e.g. API gateway, message broker, identity and access management, monitoring/logging, etc.
· Application and network security
Closing date: 5 April 2023
Salary: £33,418 -£43,395
What is the purpose of this job?
The main purpose of this role will be managing the day-to-day operation of RDG's integration platform and associated services. The Service Delivery Manager will use an ITIL based framework to ensure that services they are responsible for are provided and maintained in line with RDG's Core Operation Policies and with Service Level Agreements. The Service Delivery Manager will work closely with product/business owners, project and architecture teams, system suppliers and other stakeholders to ensure a quality service is provided.
What can I expect to do in this job?
This isn’t an exhaustive list, but things you can expect to be involved with include:
· Monitor and manage the performance of supplier/s to ensure the services are delivered in accordance with agreed contractual requirements to ensure the quality of service is maintained.
· Manage the key processes of Incident, Problem, Access, Service Request Management within the ITIL framework and Risk & Control frameworks for the service, to ensure that the service to meets customer requirements.
· Work with the product and deployment teams to identify change, manage continual service improvement, bug fixing and release management in accordance with defined processes, procedures, and contractual obligations, to improve quality, efficiency, and effectiveness of the services.
· Share responsibility of out of hours escalation with the Senior Service Manager and other members of the Service Delivery team.
· Support and cover for Senior Service Manager on other services as required
· Develop and maintain effective relationships with key stakeholders, including customer contacts, internal departments, and third-party suppliers.
· Working with product owners and procurement, proactively manage RDG's integration platform infrastructure to deliver the best value for money to RDG and our customers.
· Working with product teams, proactively manage RDG's Identity and Access Management capabilities to ensure relevant stakeholders have the right access to the right RDG services, including the onboarding of new stakeholder organisations and the maintenance and , where appropriate, decommissioning of existing stakeholders
What experience, skills and knowledge do I need?
· Foundation professional qualification in ITIL and, ideally, project management (e.g. PRINCE2)
· Knowledge and experience of general and API-based security, in particular the principles of authentication and authorisation through Identity Access Management (IAM)
· Intermediate to advanced knowledge of Microsoft Office suite of applications (e.g. excel, word, Visio etc.)
· Good communication and inter-personal skills
· High level of analytical skills
· Good presentational skills for reporting on performance of business deliverables
· Experience of developing and managing efficient and effective processes and procedures
· Ability to identify and resolve problems quickly and effectively
· Understanding and experience of managing service contracts and suppliers
· Ability to manage contracted services in accordance with ITIL methodology
· A knowledge and understanding of change management and release procedures
· An understanding of the UK Railway and its constituent components
· Knowledge or experience of any of the following systems: Cloud hosting services (Google cloud & AWS) , MuleSoft, Google Apigee, CMS tools, Service Now, Jira.
.
Closing date: 5 April 2023
Salary: £23,629 - £30,253 per annum
To ensure that RDG stakeholder interests are represented across a broad range of industry bodies and that stakeholders are familiar with and support RDG Schemes’ activities. This is achieved through alerting, advocating, asserting, aligning, assisting, or advising stakeholders (as appropriate).
Support the delivery of RDG’s Industry Operations strategy as directed by the Principal Rolling Stock Engineer and/or Head of Fleet Engineering, in order to deliver benefits to stakeholders.
To exercise influence on behalf of our stakeholders over the future strategic direction of the GB and European rail industry.
Qualifications equivalent to degree level in an appropriate engineering discipline.
A Graduate Engineer who has or is working towards professional registration
A sound knowledge and understanding of engineering principles and their application.
Experience of working on the railway in an Engineering capacity and a desire to continue to develop knowledge of the railway geography, operations, train engineering, infrastructure management, commercial processes, procedures and rail business economics.
Good communication skills with an ability to communicate effectively through applying technical knowledge or rational arguments, aimed at causing action or acceptance by others (verbally, in writing, and presentations) with people at all levels of an organisation.
Good relationship skills with an ability to engage with stakeholders in a way that builds trust and respect with people at all levels of an organisation.
Ability to think both tactically and ideally strategically with good analytical and problem solving skills in relation to aspects of engineering, railway system and supply chain activities.
Ability to analyse problems and to develop the ability to propose pragmatic and consensus based approaches to proposing and implementing solutions.
Willingness to travel and a willingness to assimilate large amounts of information.
Closing date: 5 April 2023
Salary: £52,817 - £70,369 per annum
To lead the development and optimization of allocated areas of RDG’s Industry Operations strategy in order to deliver benefits to stakeholders in respect of the development of legislation, regulation, standards, research projects and supply chain activities relevant to rolling stock.
To exercise significant influence on behalf of RDG’s stakeholders over the future strategic direction of the GB and European rail industry.
To ensure that RDG stakeholder’s interests are represented at a senior level across a broad range of industry bodies in GB, Europe, and internationally, and that stakeholders are familiar with and support RDG Engineering’s activities. This is achieved through alerting, advocating, asserting, aligning, assisting or advising RDG Engineering Scheme stakeholders (as appropriate).
To manage areas of the Engineering Budget and contractors that work for RDG in areas of European legislation, regulation and standards development.
To act as Line Manager to the Rolling Stock Engineer.
Key Responsibilities:
This is not an exhaustive list of every relationship the post-holder has:
Closing date- 5 April 2023
What is the purpose of this job?
This role will support the industry planning and delivery, of skilled individuals. By providing and following tactical and strategical direction to the industry early career skills agenda a pipeline approach to early career development will be tailored to the industry needs.
Working closely with all departments on people related activities you will focus on ensuring the skills gaps are identified and removed through planned agendas/actions to meet the industry occupational demands.
What can I expect to do in this job?
By managing and actively supporting the tactical elements within the Industry Operations function, you will enable a visualisation of the benefits that skills related activities will have in the whole rail sector. You will drive, lead and co-ordinate these essential early career programmes and agendas, coordinating the Leadership and Management Development Steering Group subgroups which report to the HRD Forum members driving the early careers agenda
What experience, skills and knowledge do I need?
Essential
Desirable
Closing date: 5 April 2023
Salary Scale: £52,817 - £70,369 per annum
The purpose of this role is to provide independent audit and assurance to RDG and its members that activities are being managed in accordance with the processes and procedures as laid out and agreed by RDG. This includes delivering the annual audit plan, escalating issues and concerns, and sharing best practices across the organisation.
What experience, skills and knowledge do I need?
Closing date: 5 April 2023
Salary Scale: £39,888 - £51,503 per annum
The RDG Central Back Office provides an industry shared service to enable the use of smart ticketing solutions. Focussing on ITSO smartcard technology, RDG are embarking on a project to enhance the core capabilities of the Transaction Management System (TMS) which sits at the heart of the smart ticketing back office.
Your role will be to understand, analyse, impact assess, shape and support delivery of the TMS Enhancements project and its interfacing with the whole GB rail network.
What experience, skills and knowledge do I need?
Closing date: 5 April 2023
Salary: £39,888 - £51,503
Plus excellent benefits, including: 30 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day), 75% reduction on UK rail travel (for work and leisure), Reduced International rail travel, Flexible working, Subsidised Private Medical Care, Nuffield Health discount, Defined benefit Pension Scheme, Interest free season ticket loan, Personal Development Days, Vodafone Advantage Scheme
What is the purpose of this job?
The RDG Central Back Office provides an industry shared service to enable the use of smart ticketing solutions. Focussing on Digital Ticketing technologies (primarily ITSO), Your role will be to understand, analyse, impact assess, shape and support delivery of projects and programmes being delivered by the team.
What can I expect to do in this job?
What experience, skills and knowledge do I need?
Closing date: 5 April 2023
Salary: £40,000 - £45,000
Plus excellent benefits, including: 30 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day), 75% reduction on UK rail travel (for work and leisure), Reduced International rail travel, Flexible working, Subsidised Private Medical Care, Nuffield Health discount, Defined benefit Pension Scheme, Interest free season ticket loan, Personal Development Days, Vodafone Advantage Scheme
What is the purpose of this job?
This role provides the resource necessary to support the organisation to a) increase compliance with its data protection and any other obligations that may emerge (its “Obligations”); and b) minimise the risks associated with non-compliance to these Obligations. The role will lead the organisations work to meet its obligations under the data protection regulation. Providing support to stakeholders across the business, helping to identify and implement solutions to issues preventing compliance with its Obligations more widely.
What can I expect to do in this job?
This isn’t an exhaustive list, key responsibilities for the role include the following:
What experience, skills and knowledge do I need?
Salary - £50,000 - £65,000
Closing date - 7 April 2023
What is the purpose of this job?
To run a reliable, robust, 24/7/365 Rail Availability and Reservations Service (RARS) and improve it to meet strategic and stakeholder objectives in line with the product roadmap and wider revenue maximisation products strategy.
What can I expect to do in this job?
This isn’t an exhaustive list, but things you can expect to be involved with include:
What experience, skills and knowledge do I need?
Must-haves
Should-haves
Closing date: 5 April 2023
Salary - £30,000
The People Operations Assistant is responsible in providing confidential, professional advice and support throughout the Company, including recruitment, performance management, compensation, training and development and employment legislation. We are looking for a talented HR professional who has the ability to operate in a generalist capacity, with sound employment law knowledge, great people skills and a creative flair. The responsibilities of this role will include supporting our current People Operations Assistant with daily activities such as:
This post requires an individual who has genuine people skills, who is adaptable and has the ability to be proactive, methodical and diligent in their approach to work. You should possess a comprehensive knowledge of Microsoft Office packages and possess strong multi-tasking, organisational and prioritisation skills. Previous HR experience and working with an HR system is desirable, but not essential.
Closing date: 10 April 2023
Salary Scale: £62,500-£85,000 per annum
What is the purpose of this job?
The post holder is accountable for leading the New Technology Introduction team. The role is to support and influence the national roll out of Digital Railway Technologies. The role leads industry in realising the expected benefits of digital signalling and control systems, including; ETCS, Traffic Management (TM) Crew and Stock Systems, Connected Driver Advisory Systems (C-DAS) and GSM-R and system interfaces. The role has responsibility for;
What can I expect to do in this job?
This isn’t an exhaustive list, but things you can expect to be involved with include:
Key Responsibilities:
Who will my key contacts be?
What experience, skills and knowledge do I need?
Closing date: 11 April 2023
Salary Scale: £46,359 - £60,000 per annum
What is the purpose of this job?
We are currently seeking a Senior PR and Communications Manager for a fixed term contract to cover maternity leave. Our Senior PR and Communications Manager is responsible for implementing the annual National Rail marketing strategy and marketing activities for National Rail products and services (including nationalrail.co.uk, Railcards and 2FOR1 when you travel by train) across owned and earned channels. The role also oversees the marketing content activity and social media, including the line management of the Social Media Manager and a Consumer PR Manager.
The Senior PR and Communications Manager role is responsible for implementation of the proactive PR Strategy, generating and delivering of positive coverage for National Rail products and services, including but not limited to Railcards, Advance tickets, Group Save, Season Tickets and 2FOR1 offers when travel by train.
What can I expect to do in this job?
What experience, skills and knowledge do I need?
The ideal person will be an experienced PR Manager with a strong track record of implementing a PR and media strategies, building brand awareness, reputation management and ensuring effective media coverage that drives consideration of products and services. They will need to have a sound commercial awareness and demonstrable record of delivering results. Used to working cross-functionally, they will provide inspiration across teams and be hands-on when necessary to get things done.
Closing date: 12 April 2023
Salary Scale: £39,888 - £51,503 per annum
What is the purpose of this job?
The post holder will be required to demonstrate a high level of initiative and to work with significant autonomy. Consequently, the post holder will be expected to work without close supervision or guidance but is required to understand the need for collaboration and team working both across RDG and the wider industry.
The post holder will be required to understand complex performance problems which will require the post holder to exercise both personal initiative and sound analysis. Many of the issues/problems can be addressed using previous experience, but the most complex will mean seeking further advice from colleagues and subject matter experts within RDG teams and/or from industry stakeholders.
Where issues/problems are of a more complex nature and fall outside of the scope of the post holder’s experience and RDG policy, guidance may be sought from their line manager and/or Head of Operations and/or Director.
The post holder will need to be able to challenge existing industry thinking but also have the ability to influence senior stakeholders’ views to arrive at an agreed position. This will require the post holder to demonstrate personal credibility, subject matter expertise in the area of performance and to have strong negotiating and influencing skills.
What can I expect to do in this job?
The post holder will need to work with a wide range of organisations, often at senior level (up to and including managing director), across and beyond the rail sector including:
What experience, skills and knowledge do I need?
A CV will not be required at this stage. If you believe you have the qualities we are seeking for any of our vacancies, please submit a short summary of your key skills and experience using the form below, detailing why you feel you would be a great fit.
To apply for one of our advertised roles, please download and complete this form. Then email your form to
Unfortunately, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing, I am afraid you have been unsuccessful on this occasion.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
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