Our vacancies

Closing date:  31 May 2023

Salary: £33,418 -£43,395

What is the purpose of this job?

The main purpose of this role will be managing the day-to-day operation of RDG's integration platform and associated services. The Service Delivery Manager will use an ITIL based framework to ensure that services they are responsible for are provided and maintained in line with RDG's Core Operation Policies and with Service Level Agreements. The Service Delivery Manager will work closely with product/business owners, project and architecture teams, system suppliers and other stakeholders to ensure a quality service is provided.

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

·       Monitor and manage the performance of supplier/s to ensure the services are delivered in accordance with agreed contractual requirements to ensure the quality of service is maintained.

·       Manage the key processes of Incident, Problem, Access, Service Request Management within the ITIL framework and Risk & Control frameworks for the service, to ensure that the service to meets customer requirements.

·       Work with the product and deployment teams to identify change, manage continual service improvement, bug fixing and release management in accordance with defined processes, procedures, and contractual obligations, to improve quality, efficiency, and effectiveness of the services.

·       Share responsibility of out of hours escalation with the Senior Service Manager and other members of the Service Delivery team.

·       Support and cover for Senior Service Manager on other services as required

·       Develop and maintain effective relationships with key stakeholders, including customer contacts, internal departments, and third-party suppliers.

·      Working with product owners and procurement, proactively manage RDG's integration platform infrastructure to deliver the best value for money to RDG and our customers.

·      Working with product teams, proactively manage RDG's Identity and Access Management capabilities to ensure relevant stakeholders have the right access to the right RDG services, including the onboarding of new stakeholder organisations and the maintenance and , where appropriate, decommissioning of existing stakeholders

What experience, skills and knowledge do I need?

·      Foundation professional qualification in ITIL and, ideally, project management (e.g. PRINCE2)

·      Knowledge and experience of general and API-based security, in particular the principles of authentication and authorisation through Identity Access Management (IAM)

·       Intermediate to advanced knowledge of Microsoft Office suite of applications (e.g. excel, word, Visio etc.)

·       Good communication and inter-personal skills

·       High level of analytical skills

·       Good presentational skills for reporting on performance of business deliverables

·       Experience of developing and managing efficient and effective processes and procedures

·       Ability to identify and resolve problems quickly and effectively

·       Understanding and experience of managing service contracts and suppliers

·       Ability to manage contracted services in accordance with ITIL methodology

·       A knowledge and understanding of change management and release procedures

·       An understanding of the UK Railway and its constituent components

·       Knowledge or experience of any of the following systems: Cloud hosting services (Google cloud & AWS) , MuleSoft, Google Apigee, CMS tools, Service Now, Jira.

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Closing date: 31 May 2023

Salary: £39,888 - £51,503

Plus excellent benefits, including: 30 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day), 75% reduction on UK rail travel (for work and leisure), Reduced International rail travel, Flexible working, Subsidised Private Medical Care, Nuffield Health discount, Defined benefit Pension Scheme, Interest free season ticket loan, Personal Development Days, Vodafone Advantage Scheme

What is the purpose of this job?

The RDG Central Back Office provides an industry shared service to enable the use of smart ticketing solutions.  Focussing on Digital Ticketing technologies (primarily ITSO), Your role will be to understand, analyse, impact assess, shape and support delivery of projects and programmes being delivered by the team.​​​​​​​

What can I expect to do in this job? 

• Secure full understanding of business requirements and solutions
• Produce detailed requirements necessary to each initiative
• Take ownership of the ongoing requirements management by validating completeness, ensuring the right level of detail is developed and requirements are maintained.
• Act as the intermediary between the business and internal and external technical teams including CBO, TOC and Supplier organisations to understand detailed needs and identify solution options, rules, benefits and risks. 
• Produce and maintain analysis and design artefacts including requirements specifications, functional specifications, use cases, use case diagrams, process maps, data flow diagrams and analysis notes to support project delivery.
• Review technical designs to ensure the solution meets requirements and rail industry standards.
• Provide support to the Delivery Managers and the CBO technical team in prioritising functionality to be delivered.
• Provide support to the Test Team and input into acceptance criteria, ensuring that the team builds and achieves those goals.
• Support the delivery of training to internal and external users and prepare training materials.
• Support the Transition Manager in identifying individual TOC transition requirements and, in turn, develop detailed plans and processes for cutover.

What experience, skills and knowledge do I need?

• Excellent analytical and problem-solving skills. 
• Attention to detail, enabling issues to be identified, coupled with thoroughness and determination at resolving them.
• Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required.
• Proactive and delivery focussed.
• Strong requirements management skills ensuring that requirements are developed to the right level, confidently communicated to stakeholders, and constantly managed and maintained throughout the project.
• Understanding of technical and detailed design artefacts in order to input into their development and ensure compliance with requirements.
• Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders, running workshops and posing the right questions to gather requirements and challenge design details and assumptions.
• Able to balance customer, project, and development needs for a particular project delivery.  Escalating any conflict at appropriate times.
• Data analysis skills to investigate issues and identify impacts (Excel/SQL beneficial).
• An understanding of ITSO smart ticketing, ideally in the GB rail industry is highly desirable.
• Experience of modelling tools such as Visio is desirable.
• Experience of web-based customer support and information systems is desirable.

Closing date: 31 May 2023

Salary: £40,000 - £45,000

What is the purpose of this job?  

• This role provides the resource necessary to support the organisation to a) increase compliance with its data protection and any other obligations that may emerge (its “Obligations”); and b) minimise the risks associated with non-compliance to these Obligations. The role will lead the organisations work to meet its obligations under the data protection regulation. Providing support to stakeholders across the business, helping to identify and implement solutions to issues preventing compliance with its Obligations more widely.

  What can I expect to do in this job?  

  This isn’t an exhaustive list, key responsibilities for the role include the following:

  • Monitor data protection compliance across the business and support stakeholders, subject matter experts and data protection partners to understand their Obligations, apply the Privacy Management Framework and identify solutions to issues with regards to achieving data protection compliance.
  • To own, update and maintain the corporate Data Protection Policy, the Data Protection intranet page and SharePoint site, and the Privacy Management Framework, ensuring all relevant content is accessible to the business.
  • Create and maintain documentation required to ensure RDG can attest to data protection legislation (such as, record of processing, controller-processor contracts, Data Protection Impact Assessment reports)
  • Develop, implement and deliver training to the business to increase knowledge of relevant processes and procedures, improving compliance with its Obligations and governance processes.
  • Report on continual compliance levels such as user awareness training and ongoing or new projects.
  • Be responsible for ensuring the data protection of PII within projects and programs from the outset ensuring the principles of Privacy by Design and Security by Default are adhered to.
  • Perform audits on information systems that contain, store or process PII against recognised frameworks such as ISO/IEC 27701:2019 (privacy information management)
  • To oversee the completion of Data Subject Requests (DSRs) by the relevant teams within the organisation, providing support where needed.
  • To own RDG’s breach management process, and to convene breach councils in the event of serious breaches
  • To act as the Data Protection Forum’s Chair, leading discussion within the meetings to help facilitate consistency with how data protection is approached across the industry.
  • To oversee and coordinate the delivery of TOC data sharing agreements, as well as TOC Controller Processor agreements.
  • To act as the Data Protection Partner for the Governance and Assurance team.
  • Deliver one-off activities as required to implement new tools or processes for the purpose of continuous improvement towards the organisation’s governance and data protection compliance objectives.

  What experience, skills and knowledge do I need?

  • Essential
  1. Good knowledge of UK data protection laws, regulations and policies including the Data Protection Act (DPA) , General Data Protection Regulation (GDPR), and Privacy and Electronic Communications Regulations (PECR).
  2. Demonstrable experience of previously working in a Data Privacy or data compliance discipline.
  3. A good understanding of privacy principles such as: Security by Design & Privacy by Default
  4. GDPR qualification or certification
  5. Excellent attention to detail
  6. Stakeholder management skills
  7. Strong communication skills and ability to work well within a team
  8. Ability to work under pressure
  9. Pro-active, problem-solving attitude

   

  • Desirable
  1. An understanding of corporate governance or company secretarial roles
  2. Experience delivering training to a range of stakeholders
  ​​​​​​​

Closing date: 31 May 2023

Salary Scale: £39,888 - £51,503 per annum

What is the purpose of this job?

The post holder will be required to demonstrate a high level of initiative and to work with significant autonomy.  Consequently, the post holder will be expected to work without close supervision or guidance but is required to understand the need for collaboration and team working both across RDG and the wider industry.

The post holder will be required to understand complex performance problems which will require the post holder to exercise both personal initiative and sound analysis.  Many of the issues/problems can be addressed using previous experience, but the most complex will mean seeking further advice from colleagues and subject matter experts within RDG teams and/or from industry stakeholders. 

Where issues/problems are of a more complex nature and fall outside of the scope of the post holder’s experience and RDG policy, guidance may be sought from their line manager and/or Head of Operations and/or Director.

The post holder will need to be able to challenge existing industry thinking but also have the ability to influence senior stakeholders’ views to arrive at an agreed position.  This will require the post holder to demonstrate personal credibility, subject matter expertise in the area of performance and to have strong negotiating and influencing skills. 

What can I expect to do in this job?

The post holder will need to work with a wide range of organisations, often at senior level (up to and including managing director), across and beyond the rail sector including:

• Network Rail System Operator
• Network Rail Routes and Regions
• TOCs
• FOCs
• Governments
• ORR
• Transport Focus
• Rail Partners
• RDG and GBRTT staff across all directorates

What experience, skills and knowledge do I need?

• Degree, HND, NVQ 4 qualified or equivalent in relevant subject/relevant formal training, plus some experience in a similar or related role.
• Understanding of train service planning and delivery.  The postholder will have, or be able to develop rapidly, an in-depth understanding of how train services are planned and developed and the respective roles of industry stakeholders.
• Understanding of how the railway is regulated and funded and the incentive frameworks that apply
• ​​​​​​​Understanding of the franchise specification process

Closing date: 31 May 2023

Salary Scale: £39,888 - £51,503 per annum

What is the purpose of this job?

Project management at RDG is about the balance between driving delivery and being an inspiring leader who forges strong working relationships.   As a Project Manager at RDG your role is to work across project teams, operational teams and a range of stakeholders to successfully deliver projects to time, scope and budget with risks and dependencies recognised and managed.  This will involve employing both project management tools and techniques and excellent people skills. This role will be measured by the successful delivery of projects within our organisation, and where appropriate our member organisations too.

This role will work within the Smarter Information, Smarter Journeys programme (SISJ). The SISJ programme is the industry catalyst for delivering better and simpler customer information to our people and our customers, on Great Britain's Railways. It has a vision to provide customers with all the information they want, when and how they want it.

The programme is split into a series of projects that include making enhancements to customer information at the booking stage, journey to the station, at the station, on board the train. The role of the PM will be to lead on one or more of these projects, working with stakeholders to agree the approach and driving forward the project to ensure it achieves its objectives and outcomes.

What can I expect to do in this job?

This isn’t an exhaustive list; however, you can expect to be involved in the following:

• Planning what work needs to be done, when and who’s going to do it;
• Reviewing and managing risks;
• Being responsible for getting the work done to the right standard;
• Motivating the team of people involved in the project;
• Co-ordinating multiple work streams and teams;
• Ensuring the project is running on time and to budget;
• Dealing with changes to the project as and when necessary;
• Ensuring the outcomes and benefits of the project are delivered; and
• Working to the RDG Project Delivery Framework

Who will my key contacts be?

• Other Project Managers across the SISJ programme
• Project Team Members
• Managers and Senior Managers
• Internal supporting functions (e.g. finance, procurement, legal)
• Third Party Suppliers
• Train Operating Companies (TOCs) / member organisation representatives
• Network Rail
• Transport Focus and the Office of Rail and Road (ORR)
• Department for Transport

What experience, skills and knowledge do I need?

We are looking for someone with experience of working as a project manager or similar, demonstrating a strong aptitude for the role and solid relevant project delivery knowledge.

Some of the specific skills and knowledge we are looking for include:

• Experience of managing multiple third-party suppliers and coordinating with internal functions, such as QA and service delivery (essential);
• Experience managing the early stages of projects: facilitating high-level requirements gathering, running stakeholder workshops, and developing business cases.
• Experience of delivering complex technical projects in line with a recognised delivery lifecycle (essential);
• Managing project scope, including benefits management, change control, configuration management, change management and requirements management;
• Experience with project scheduling – both resource and time;
• Project budget and cost control experience;
• Managing risk, understanding the risk context and demonstrating a range of risk techniques;
• Experience in dealing with external resource, including third party contracts and procurement;
• Solid understanding of a project business case and ability to translate the business case into successful delivery; and
• Experience in project planning, reporting and stakeholder management
• Experience using Agile, Scrum or Waterfall in projects

Closing date: 31 May 2023

Salary Scale: £33,778 -£50,000 per annum

What is the purpose of this job?

We’re looking for a Data Analyst to join the Data & Analytics team to support us in identifying and monitoring fraudulent retailing activity across the rail network. You’ll be responsible for taking data from a wide variety of source systems and delivering analysis which enables actionable insight in reducing fraud and support revenue recovery.

​​​​​The D&A team works across different projects and programmes to support the business and train operating companies to gain maximum value from data. You’ll receive career coaching and line management support from the D&A team, with day-to-day management being given by the project/programme team you’re working in. Examples include the Railcard and Smart Ticketing which will use your inputs in shaping solutions & mitigations to reduce fraudulent activity.

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

• Utilise smart ticketing data to identify patterns within large datasets and surface fraudulent activity.
• Support the development of industry wide counter fraud KPIs that identify baselines and support measuring the success of counter fraud initiatives.
• Enhance and refine existing counter fraud content ensuring it remains relevant using stakeholder feedback.
• Produce self-service dashboards enabling less technical stakeholders to explore, interact and draw conclusions from your content.
• Proactively present recommendations and analysis to internal colleagues and external stakeholders using appropriate presentation methods. 

What experience, skills and knowledge do I need?

The candidate should have experience writing complex SQL queries and building interactive dashboards using Tableau. They should have proven experience working and querying large, complex, and messy data sets and possess strong organisation skills with an ability to work flexibly and independently across several workstreams.

​​​​​​​Being an excellent communicator is essential for the role. The way you deliver and communicate your findings will influence how your recommendations and findings are adopted by the industry. We would expect the candidate to be confident and articulate and able to adapt communication styles to their audience.

Closing date: 31 May 2023

Salary Scale: £54,519 - £72,100 per annum

What is the purpose of this job?  

Accountable for the management and ongoing development of national product and partnership propositions on behalf of train companies and in consultation with key stakeholders.

This role will oversee existing propositions, as well as activities related to potential new propositions including leading on concept development, testing and validating viability of concepts for customer and commercial benefit, identifying pilots and sponsoring delivery to market.

The role will support strategic initiatives in a joined-up, whole-industry approach to propositions development to support revenue recovery and ensuring positive customer experience.

What can I expect to do in this job?  

• Oversee the propositions roadmap across RDG Propositions and Commercial teams and liaise with key stakeholders to ensure alignment with evolving rail industry strategies.

• Accountable for the management and ongoing development of existing national propositions and partnerships to meet commercial targets.

• Where new initiatives are identified, support development of the concept to establish viability through ideation and research, and where required, on to business case approval and into delivery.

• Oversee delivery of key rail industry revenue recovery initiatives commissioned by train companies or other key stakeholders.

• Develop and manage the evaluation programme to measure and monitor the commercial returns and customer satisfaction of propositions, including return on investment for specific projects as required.

• Lead and manage a small team, as well as leading cross functional matrix teams on specific projects, to develop and deliver effective propositions and partnerships that add value for the customer and drive revenue.

What experience, skills and knowledge do I need?

• Experience in development and management of propositions, partnerships or other commercial initiatives in a high-profile environment.

• Customer-first mindset while delivering to ambitious commercial targets.

• Experience in using research, insights and understanding of market and industry landscapes to identify or determine viability of an idea or concept with a sound understanding of what creates value and what does not.

• Commercial acumen and experience developing robust business cases, gaining buy in from key stakeholders and formulating plans to achieve a set of defined objectives.

• Knowledge of GB rail and industry systems, including products, retailing systems, fare structures.

• Experience delivering and supporting multiple workstreams and/or projects, including leading cross-functional teams for effective and efficient delivery

• Confident communicator as you will be working with teams across multiple organisations and engaging at every level

• Experienced problem solver with a collaborative way of working, breaking down any barriers to move initiatives and relationships forward

• Experience of team management, supplier/agency management and budget management

Closing date: 31 May 2023

Salary scale: £46,359 - £60,000 per annum

What is the purpose of this job?  

In conjunction with its supplier network, RDG is embarking upon a major improvements programme on the Railcard Retailing Service to address known issues, improve the customer experience and support revenue growth.

The Railcard Retailing Service includes online retailing, telesales, and a mail order service.

The role will take responsibility for the end-to-end service, identifying improvements across all areas of the various journeys from a customer’s point of view – identifying user needs and business value and then working with the cross-functional Railcard Retailing team and the supplier network to develop and deliver the roadmap.

What can I expect to do in this job?  

• Drive the end-to-end Railcard Retailing Service product roadmap, managing the product backlog in line with business strategy and operational effectiveness

• Engage with Railcard Retailing Service cross-functional team, key stakeholders, and third-party suppliers to understand and refine the improvements, outline work in the Product Backlog, and prioritising deliverables based on customer satisfaction and business value

• Drive delivery of the roadmap of improvements with the colleagues and third-party suppliers to ensure accuracy and quality and the outcomes meet the customer needs

• Work closely with the existing Railcard Retailing Service cross-functional team, including product owners of each individual component, to ensure alignment with the wider programme of activity and identify opportunities and overlaps

• Deliver customer experience excellence, including developing an in-depth understanding of and reporting on customer feedback across all channels

• Develop an in-depth knowledge of our customers and end-to-end customer journeys that interact with Railcard Retailing Service

• Develop an in-depth knowledge of all the components within the Railcard Retailing Service and the role they play in each customer journey

• Strong analysis focus on key performance indicators, especially contact centre usage, conversion rates and costs of sale related to the customer experience.

What experience, skills and knowledge do I need?

Essential

1. Demonstrable experience (3+ years) working in a modern agile Product Manager role and managing a consumer product / service from end-to-end, improving sales and customer satisfaction
2. Experience developing a deep understanding of customer needs and translating into clear product requirements
3. Experience developing and prioritising a product backlog and driving delivery of the product roadmap
4. Data-driven and performance mindset - ability to analyse data, form hypotheses, and decide what to do next
5. Customer first approach balanced with commercial acumen
6. Effective stakeholder management skills and an excellent communicator
7. Hands-on approach, not just theoretical
8. Strong work ethic with a real commitment to continuous improvement and working as a team

• Desirable

1. Experience working on a product that utilises an integrated solution and enterprise platforms

Closing date: 31 May 2023

Salary scale: £39,000 - £59,503 per annum

What is the purpose of this job?  

The Rail Delivery Group (RDG) brings together the companies that run Britain’s railway into a single team with one goal - to deliver a better railway for passengers and their communities.  

All the passenger and freight rail companies are members of the RDG, as well as Network Rail and HS2. RDG provides services and support to enable its members to succeed in transforming and delivering a successful railway, benefiting customers, taxpayers and the economy.  

The Digital Ticketing Services (DTS) is part of RDG and provides an industry shared service to enable the use of smart ticket solutions by delivering a high performing back office service which enables a fully interoperable national smart ticketing system for now and the future. 

The DTS will enable Train Operating Companies (TOCs) to deliver a fully interoperable service which allows their customers to travel seamlessly across Great Britain. The CBO will also enable TOCs to offer new/future smart ticketing solutions and the ability to increase intelligence on journeys through access to new data.

We are offering an exciting opportunity be part of a growing organisation where development is a new capability. We are seeking an experienced Systems Developer who will be responsible for designing, developing, and maintaining complex systems and applications within our National Rail smart ticketing infrastructure. The role will not only work on digital ticketing development projects but also play a crucial role in implementing best practices, code management, and coding standards. Your expertise and dedication will be vital in shaping our development processes and ensuring the delivery of high-quality solutions

What can I expect to do in this job?    

Reporting to the Principal Systems Engineer, the Systems Developer will:

• collaborate with cross functional teams to design, develop and implement software solutions that meet business requirements
• Develop and maintain software applications and scripts, adhering to coding standards and best practices.
• Conduct thorough code reviews and provide constructive feedback to ensure the quality and maintainability of code.
• Identify areas for improvement in the development process and propose innovative solutions.
• Assist in the development of project plans, timelines, and resource allocation for software development projects.
• Ensure proper documentation of software designs, code, and implementation details.
• Stay up-to-date with emerging technologies and industry trends, and apply them to enhance development practices.
• work independently as well as in a team environment to deliver high quality software solutions.
• Design, develop and implement software development initiatives based on documented requirements
• Identify opportunities to enhance the departments software development capabilities and present these to line management
• Propose best practices for software development, including code repository solutions and options for improving efficiency
• Produce maintenance plans for automated software solutions, ensuring their longevity and maintainability over a long period of time.
• Provide detailed technical analysis, solution options and recommendations to the CBO Design Authority for any new deliverables such as: new initiatives/enhancements, development projects, or problem/incident resolution.
• Troubleshoot and debug issues within applications you have developed
• Analyse existing systems and look to optimise system performance and scalability where appropriate
• Own and manage technical documentation required as part of a software development initiative
• Design, implement and continuously improve system engineering processes and practices within the Digital Ticketing team
• Perform requirements analysis and generation for technical projects and services for any department led procurement tasks
• Building strong relationships with peers internally and from suppliers, customers, and other stakeholders
• Compliance with internal and industry standard procedures for analysing, testing and documenting technical infrastructure operations and associated changes

Essential experience, skills and knowledge

• Bachelor’s degree in computer science, Engineering, Mathematics or related field, OR, equivalent professional experience.
• At least 4-5 years of domain specialised experience encompassing applications, data, and infrastructure, preferably in the Rail or Public Transport sector.
• Proven experience as a Systems Developer or similar role, with a focus on software development and code management.
• Strong proficiency in programming languages such as Python and C#.
• Solid understanding of software development principles, methodologies, and best practices.
• Familiarity with version control systems (e.g., Git) and code review tools.
• Experience working with databases (e.g., SQL, NoSQL) and developing data-driven applications.
• Knowledge of web development technologies (e.g., HTML, CSS, JavaScript frameworks) is a plus.
• Ability to analyse complex problems and propose effective solutions.
• Excellent communication skills, both verbal and written, with the ability to effectively collaborate with team members and stakeholders.
• Strong attention to detail and a commitment to delivering high-quality code.
• A proactive attitude towards learning new technologies and techniques.
• Knowledge and understanding of emerging technologies – both open source and licensed
• Managing complex and time critical technical projects with multiple stakeholders
• Experience in communicating technical requirements or technical issues to non-technical audiences.
• Excellent problem solving and analytical skills

Desirable experience, skills and knowledge

• Although not essential, understanding of cloud-based systems such as AWS or Azure.
• Although not essential, experience of ITSO Smartcard Ticketing, broader smart ticketing technologies, and its application to public transport operating companies is desirable (e.g. RSPS3002)
• Although not essential, knowledge and understanding of rail systems
• Ability to work independently to achieve project deliverables & timescales.