Our vacancies

At the Rail Delivery Group (RDG), we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

About RDG

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight.  The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.

RDG exists to unify, challenge and change.

RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence.  Our values form an integral part of our recruitment, performance and recognition processes.

RDG supports Smart Working arrangements. As part of our smart working principles, we have adopted the hybrid style of working which allows employees the freedom to split more of their time between the home and office. All we ask is that you do a minimum of 2 days a week in the office, the rest of your time can be working from home or elsewhere. We believe this improves productivity through a focus on outputs and enables a better work life balance for all our employees.

Find out more about: Rail Delivery Group, our values, and the benefits available to our staff.

The RDG has for several years been advocating for structural reform of the rail industry. Earlier in 2021, we welcomed the white paper as a transformational moment for the industry. We are actively supporting and engaging in the reform of the industry and are clear that there will be some changes as to where in the long term, some functions of the important work we do is carried out. This is a once in a generational moment for the industry and the roles listed below are opportunities which will play an important part in delivering for customers and against the Government’s long term vision for the sector. It is an exciting time to help shape and evolve a sector which is vital to support the long term prosperity of the nation as we look to recovery.
Equality, Diversity & Inclusion Charter

Equality, Diversity & Inclusion Charter

Disability Confident

Disability Confident

Time to Change

Time to Change

Young Rail Professionals

Young Rail Professionals corporate member

Our current vacancies

API Engineer - Permanent

Salary: £33,000 - £40,000 per annum

Closing Date : 30 November 2022

What is the purpose of this job?

The Rail Data Marketplace is a high-profile initiative championed by DfT and the Rail Data Council and is a key pillar in modernising our services and offering our customers a better experience. The aim of the programme is to develop a single access platform to bring together fragmented sources of railway data and facilitate better ways of sharing data with a wider user base (innovators, tech firms, academia, etc.). In doing so, we can stimulate innovation and enable the development of new customer focused products and services that make travel better for customers and reduce costs.  

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include: 

·       Supporting Data Publishers in listing data sources (synchronous, a-synch and files) and documentation to the RDM  

·       Undertake technical compliance checks on new / updated data sources and documentation from Data Publishers requests, both functional (e.g. data conforms to published specifications) and non-functional (e.g. availability, payload, etc.) 

·       Supporting Data Consumers in finding and accessing required data sources (synchronous, a-synch and files) and documentation from the RDM  

·       Carrying out RDM User Administration (e.g. Managing other RDM Admin roles, adding /. updating Publisher & Consumer Access & Permissions) 

·       Contributing to the production of support content (e.g. “How to’s” & FAQs) to facilitate better Data Publisher and Data Consumer self-service of RDM. 

·       Provide input and moderation to the RDM community areas to facilitate better Data Publisher and Data Consumer self-service of RDM 

 

What experience, skills and knowledge do I need?

  • Essential

  • A good understanding of different integration & data transfer technologies including: synchronous (e.g. REST APIs), a-synchronous (e.g. messaging, Pub/sub, event topics/streams) and static file transfer (e.g. CSV, sFTP, etc.) 
  • A good understanding of API designs, RESTful patterns and standards (e.g. Swagger/OAS and YAML/RAML) 
  • A good understanding of messaging services (e.g. using SOAP, JMS, Kafka, etc.) 
  • Experience with using & configuring an API Management product (e.g. AWS API Gateways, Apigee, Mulesoft. etc.) 
  • Experience in converting web services from SOAP to REST or vice-versa. 

Desirable

  • Experience in an advisory or technical consultancy role would be desirable. 
  • Awareness of rail & transport data standards (or another related sector) is desirable. 
Business Process Architect

Salary Band- £45421 - £59370

Contract period: Permanent

Closing Date:  30 November 2022

What is the purpose of this job?

As a business process architect, you will be responsible for designing, documenting and supporting implementation of business processes, operating models, and frameworks for a variety of delivery programmes, business areas, as well as internal and external stakeholders.

 What can I expect to do in this job?

 We are looking for someone who can work independently and take ownership if their task from start to finish, whilst remaining within agreed frameworks and principles. You will be responsible for providing products and projects with process and framework design expertise. Working with business and technical stakeholders you will be responsible for the following:

- Identify requirements for and design business processes and operating models that will enable our teams to support products and services we offer to our customers

-Working with stakeholders, define expertise, resourcing requirements and roles and responsibilities within their relevant areas and teams,

-Where required, lead on, or facilitate internal approvals for resourcing profiles and budgets for the operating models

-Advise and provide recommendations to the business change and project teams during implementation of the operating models and processes and adjusting the models in line with improvements identified during delivery phase,

-Identify gaps and pain points in existing operating models, frameworks, and processes, and recommend improvements,

-Design flexible, value-focused process and operating frameworks that allow stakeholders and users to deliver their projects efficiently whilst adhering to required architectural and security policies,

-Lead on, or facilitate, definition and documentation of the “to-be” cross-industry business processes (primarily operational processes) as well as document the “as is” where needed.

 What experience, skills and knowledge do I need?

Essential

Successful track record in business process and/or operating model design using variety of tools and methods as a process or business analyst or in related roles

Experience with service design, organisational design and/or business change

Experience working with complex, multi-component technology solutions

Ability to apply various process design methodologies and principles that are best for a given situation/audience

Experience working in a product and data led environment

Experience working with shared technology platforms

Very strong communication skills and ability to obtain buy-in for complex ideas from different audiences with varying or conflicting priorities

Experience with complex and demanding stakeholder environment

Ability to apply critical thinking and pragmatic, hands on approach whilst adhering to relevant existing frameworks and policies 

Desirable

Service design experience

Experience working in a hybrid waterfall – agile environment

Business analysis or business architecture certifications

 

Technical Analyst (Mulesoft) - Permanent

Salary: £45421 – £59370

Closing Date: 30 November 2022

What is the purpose of this job?

The main purpose of this role will be to support the provision of RDG's Mulesoft integration platform in line with RDG Architecture Policies & Principles and an RDG Reference Architecture. The CCI Technical Analyst will use their specialist knowledge and experience to maximise the business value to RDG of shared data services and be capable of developing and demonstrating proof of concept applications through the Mulesoft platform.

What can I expect to do in this job?

Your role will be to understand, analyse, impact assess, shape and support the delivery of improvements to the CBO service based on customer, Train Operating Company (TOC) and Retailer needs.

This isn’t an exhaustive list, but things you can expect to be involved with include:

• Analysing business requirements and supporting solution architects in the High-Level design of integration services (e.g. APIs, Pub/Sub and other data services) via our Mulesoft platform and in line with RDG's reference architecture. o Defining and implementing appropriate processes and controls for requirements analysis and management across the CCI delivery lifecycle o Ensure full traceability of requirements from high level business requirements through to solution designs. • Reviewing and approving low-level designs from RDG's integration platform suppliers, ensuring compliance with High-Level designs. o Be able to challenge internal and external resources on technical designs and usage of the Mulesoft platform, ensuring application of best practice in line with RDG's Reference Architecture. • Developing and deploying Proof of Concept applications on the Mulesoft platform, to investigate and demonstrate differing methods of meeting business and customer requirements to determine the best (most efficient, performant and cost-effective) solution options. • Ensuring the continuous review of RDG's Mulesoft applications and provision of experience-based recommendations on improvements to them to RDG's Platform Architect, Technical Design Authority, Programme/Project representatives or other approval authorities. • Translating technical platform capabilities to non-technical stakeholders, such as product owners, service delivery and account managers, in a clear and unambiguous manner to ensure understanding and optimum usage of the Mulesoft platform.

What experience, skills and knowledge do I need?

• Experience in developing and delivering applications through the Mulesoft platform • Ability to communicate issues and concepts to both technical and non-technical staff • Ability to review and produce technical documentation • Ability to work to agreed deadlines, reporting progress at regular intervals • Ability to present oral and written reports effectively • Good at problem solving and good listening skills • Ability to work on more than one project at a time • Previous experience with delivering solutions through cloud platforms • Awareness of Security Requirements & Standards.

Solution Architect (Customer information) - Permanent

Salary: £52817 – £85000, (depending on experience)

Closing Date: 30 November 2022

What is the purpose of this job?

The solution architect will be responsible for the design, documentation and ownership of the architecture needed for the customer information strategy and key related programmes, including smart information smarter journeys (https://www.raildeliverygroup.com/about-us/publications/12744-customer-information-programme/file.html ) . Working in conjunction with the organisations’ business and enterprise architects and external suppliers, they will ensure the solutions and data structures are fit for purpose. ​​​​​​​

What can I expect to do in this job?

  • This isn’t an exhaustive list; however, you can expect to be involved in the following: 

    • Be accountable for the solution architecture across customer information products and programs  assuring the adherence to the wider technology vision of RDG and ensuring such proposed solutions meet the strategic objectives of the customer information function
    • Review and evaluate responses to support supplier selection and contract definition. Undertake quality assurance of supplier proposals and deliverables ensure designs comply with regulatory requirements, security policy, design principles and architecture standards (defining and agreeing such standards when they are not in place).
    • Create and assess architecture and design options.
    • Communicate architectures and designs using a variety of approaches to ensure all stakeholders understand solutions, from business stakeholders through to technical experts.
    • Agree architecture and design work to be undertaken by suppliers, setting standards for architecture and design work. Clearly agree and document architecture and design decisions and trade-offs
    • Design and ensure the delivery of an appropriate solution architecture (and relevant artefacts) that deliver on the business requirements while complying with RDG architecture policies and principles
    • Be the technical and solution lead on allocated programmes, assuring the adherence to the wider technology vision of RDG and ensuring such proposed solutions meet the strategic objectives of the programme/product business unit. 
    • Documenting the non-functional requirements/architecture qualities across the different solutions
    • Documenting the “as-is” and “to-be” solution, technical and data architecture
    • Work with the business owners to develop a solution and application roadmap
    • Responsible for documenting the new technology landscape, interfaces and data flows 
    • Ensuring that the project delivery meets the architecture strategy and policies
    • Responsible for managing the technical risks across the products and programmes within customer information. ​​​​​​​

What skills, experience and knowledge do I need?Essential

 We are looking for someone who has previous demonstrable experience in the following: 

  • Large-scale, complex digital projects and programmes (both front and back end) 
  • Content management and customer relationship management systems 
  • Experience of systems integration , ESB/API gateways using AWS, MuleSoft etc.
  • Defining data models, mapping and flows 
  • Previous rail industry ecommerce experience
  • Multi-supplier delivery
  • Proven leadership on a multi-vendor, multi-solution environment .
  • The ability to think strategically as well as adapt to a changing customer and retailing environment.
  • Continuous improvement programmes
Platform Architect – Architecture and Information Management - Permanent

Salary: £52,000 - £70,000

Closing Date: 30 November 2022

What is the purpose of this job?

The Platform Architect will play an integral role in defining, delivering and expanding shared and common services in RDG.  They will be responsible for ensuring that the shared services meet the business requirements across RDG, align with RDG Architecture Principles and Policies and also comply with any agreed Government Digital Service (GDS) standards.

What can I expect to do in this job?

·       Identifying key business requirements (including both functional and non-functional requirements) for shared services by working with other internal and external teams

·       Evaluating and selecting solutions and technology platforms to meet the business requirements, e.g. through proof-of-concepts and procurements

·       Responsible for the end-to-end design and documentation of shared services by working with internal and external teams including suppliers and customers from other projects

·       Ensuring shared service solutions are implemented, quality assured and transitioned into operations successfully

·       Maintaining key enterprise architecture models for the shared and related services

·       Ensuring that shared service solutions align with the RDG Architecture Principles and Policies and comply with any agreed Government Digital Service (GDS) standards

 

·       Helping to develop solution roadmaps for the future development of shared services in RDG

What skills, experience and knowledge do I need?

 

Essential:

·       Professionally qualified with a relevant degree/postgraduate qualification e.g. Computer Science, plus relevant project and managerial experience.

·       Relevant IT architecture experience (3 years or more)

·       Hands-on experience (5 years or more) in software development or software engineering, e.g. as a developer or DevOps engineer

·       Hands-on experience in Cloud platform, e.g. AWS, Azure, etc.

·       Excellent written and spoken English

·       Ability to work flexibly and under pressure and be able to juggle multiple priorities and deliver successfully in a fast-paced environment

Desirable

·       Certified in an architectural design methodology, for example TOGAF, Zachman

·       Certified in an API Gateway solution platform, e.g. Mulesoft

·       AWS solution architect certifications

·       Hands-on/design knowledge of technology platforms, e.g. API gateway, message broker, identity and access management, monitoring/logging, etc.

·       Application and network security

Customer Service Officer- Permanent

Salary Range: £23,629 - £30,253

Closing Date: 30 November 2022

Job Purpose :

To provide excellent customer service to active and retired employees and employers and issuing a range of different products via various communication avenues.

Key Responsibilities:

Your key responsibilities will include the following:

·       Ensuring compliance with General Data Protection Regulations (GDPR) and processs to ensure complete protection of confidential information.

·       Ensuring RST’s Phoenix database is accurately maintained in respect of employees’ data to enable correct products to be issued.

·       Providing help and guidance to employees and employers when dealing with daily queries and applications received via telephones, emails, post and online applications in accordance with the daily work allocation set by the Office Services Manager.

·       Producing any travel documents in accordance with the Scheme rules, TOC and NON-TOC arrangements.

·       Ensuring that all data transactions carried out, ensuring accuracy of information provided against eligibility within scheme and department rules.

·       Delivering a professional service to all employees and employers at all times

·       Improving current processes to enhance the services provided.

·       Conducting any other tasks reasonably requested by the Office Services Manager or Senior Customer Service Officers.

 

·       A good understanding of General Data Protection Regulations

·       Excellent telephone and communications skills

·       A flexible approach to changes in your daily work allocation and in accordance with changing priorities

·       Able to improve current processes to enhance the services

·       Previous experience of working in a customer service role

·       General office administration skills and experience of clerical work

·       Excellent written and verbal communication skills

·       Excellent knowledge of Microsoft Office products

·       Experience of dealing with customers in a friendly but assertive way

·       Excellent attitude to customer service

·       Able to enter data correctly

·       Ability to work accurately with attention to detail

·       Can adapt to new procedures and ability to embrace change

·       Ability to work under pressure with a high volume of work whilst treating all customers in a professional manner and continuing to fulfil expectations.

 

CCI Service Delivery Manager- Permanent

Closing date: 30 November 2022

Salary: £33,418 -£43,395

What is the purpose of this job?

The main purpose of this role will be managing the day-to-day operation of RDG's integration platform and associated services. The Service Delivery Manager will use an ITIL based framework to ensure that services they are responsible for are provided and maintained in line with RDG's Core Operation Policies and with Service Level Agreements. The Service Delivery Manager will work closely with product/business owners, project and architecture teams, system suppliers and other stakeholders to ensure a quality service is provided.

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

·       Monitor and manage the performance of supplier/s to ensure the services are delivered in accordance with agreed contractual requirements to ensure the quality of service is maintained.

·       Manage the key processes of Incident, Problem, Access, Service Request Management within the ITIL framework and Risk & Control frameworks for the service, to ensure that the service to meets customer requirements.

·       Work with the product and deployment teams to identify change, manage continual service improvement, bug fixing and release management in accordance with defined processes, procedures, and contractual obligations, to improve quality, efficiency, and effectiveness of the services.

·       Share responsibility of out of hours escalation with the Senior Service Manager and other members of the Service Delivery team.

·       Support and cover for Senior Service Manager on other services as required

·       Develop and maintain effective relationships with key stakeholders, including customer contacts, internal departments, and third-party suppliers.

·      Working with product owners and procurement, proactively manage RDG's integration platform infrastructure to deliver the best value for money to RDG and our customers.

·      Working with product teams, proactively manage RDG's Identity and Access Management capabilities to ensure relevant stakeholders have the right access to the right RDG services, including the onboarding of new stakeholder organisations and the maintenance and , where appropriate, decommissioning of existing stakeholders

What experience, skills and knowledge do I need?

·      Foundation professional qualification in ITIL and, ideally, project management (e.g. PRINCE2)

·      Knowledge and experience of general and API-based security, in particular the principles of authentication and authorisation through Identity Access Management (IAM)

·       Intermediate to advanced knowledge of Microsoft Office suite of applications (e.g. excel, word, Visio etc.)

·       Good communication and inter-personal skills

·       High level of analytical skills

·       Good presentational skills for reporting on performance of business deliverables

·       Experience of developing and managing efficient and effective processes and procedures

·       Ability to identify and resolve problems quickly and effectively

·       Understanding and experience of managing service contracts and suppliers

·       Ability to manage contracted services in accordance with ITIL methodology

·       A knowledge and understanding of change management and release procedures

·       An understanding of the UK Railway and its constituent components

·       Knowledge or experience of any of the following systems: Cloud hosting services (Google cloud & AWS) , MuleSoft, Google Apigee, CMS tools, Service Now, Jira.

.

 

Change & Release Manager - 12m FTC

Salary: 55,000-60,000

Closing date: 30 November 2022

What is the purpose of this job?

The primary role of the Change & Release Manager is to support the Transition Manager during the HOPS migration phase of the Smart Ticketing Hub (STH) programme.

 

The Change & Release Manager is responsible for planning and controlling the movement of all releases to test and live environments. To ensure that the integrity of the environments are protected, and the correct components are planned and released within the agreed timeframes.

They will also support the oversight of the migration of CBO HOPS infrastructure and the manage the impact and schedule of changes into that.

They will attend the Change Advisory Board (CAB) which will include members of the CBO Service Management, Programme, Delivery Management, and senior Management team, to decide which changes to CBO services will be delivered and then released and when.

They are responsible for establishing and operating a governance framework for Release Management, including integrating and coordinating the work of all suppliers and members involved in a release. Additionally, they assure the quality of all supplier Programme and Project work undertaken as part of the Change & Release Management process.

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

·       Responsible for managing and coordinating all programmatic Changes and Release

·       Designing and implementing the Release Management process and governance framework.

·       Integrating and coordinating the work of all stakeholders and participants involved in any Change or Release and related scheduling.

·       Assuring the quality of supplier Release Management documentation and delivery of services.

·       Leading and Governing the Change and Release processes

·       Align and work with Design Authority, Delivery Managers, Tech and Test analysts and Live Service Management to determine the contents and timings of each Release.

·       Reviewing and agreeing entry criteria for a release with Delivery Managers and CBO Suppliers via the project stage gate processes.

·       Identifying and mitigating risks related to releases.

·       Determining operational readiness of a release.

·       Support the business on go‐live, liaison with CBO Participants to ensure inclusion and transparency

·       Responsible for managing communication of significant Change/Release notifications to the customer and wider supply chain.

·       Perform quality and risk reviews to ensure consistency for all elements of the programme delivery elements relating to Changes and Releases.

 

What experience, skills and knowledge do I need?

Skills/Experience (required):

·       Professionally qualified with a relevant degree, plus relevant vocational experience.

·       Significant vocational experience, demonstrating development through involvement in a series of progressively more demanding relevant and technical leadership roles, and the acquisition of appropriate professional or specialist knowledge.

·       Advanced Service Management qualification (ITIL V3 Foundation Certificate / ITIL V3 Lifecycle Certificate in Service Transition / ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate)

·       Proven experience in managing Change and Release within a complex environment

·       Proven experience in managing multiple level stakeholders and participants

·       Proven experience in managing services within a multi-vendor ecosystem

·       Excellent verbal and written communication skills

·       Analytical with the ability to resolves complex problems to deliver the right outcomes

·       Possess extensive time management skills to determine schedules and milestones and ensure that deliverables are completed on time

·       Good working knowledge of MS Office suite of applications, Excel, MS Project, and Visio

·       Proven experience in ITSM tools

·       In depth understanding of ITSM

Skills/Experience (desirable):

·       Knowledge and understanding of rail systems

 

·       Knowledge of Service Now ITSM tool

 

CBO Business Analyst - Permanent

Salary: 40,000-50,000

Closing date: 30 November 2022

What is the purpose of this job?

The RDG Central Back Office (CBO) team provides an industry shared service to enable the use of smart ticketing solutions for the GB rail industry. Focussing on ITSO smartcard technology, the CBO are now recruiting for a Business Analyst to join the team.

What can I expect to do in this job?

Your role will be to understand, analyse, impact assess, shape and support the delivery of improvements to the CBO service based on customer, Train Operating Company (TOC) and Retailer needs.

This isn’t an exhaustive list, but things you can expect to be involved with include:

· Understanding and clearly defining the scope of change initiatives

· Working with customer, technical and other teams as required to understand detailed want and needs, identifying and articulating solution options, rules, benefits and risks

· Detailed requirements gathering from internal and external stakeholders

· Elaborating high level requirements into detailed functional and non-functional requirements

· Managing the prioritisation of change initiatives and requirements

· Reviewing technical designs to ensure the solution meets the requirements and rail industry standards

· Analyse the supply chain’s capability to meet the requirements, either from existing solutions or from new developments

· Defining acceptance criteria, ensuring that the team builds and achieves those criteria

· Supporting the delivery of training to internal and external users and creation of training materials.

· Measuring and reporting on benefits delivery

· Providing input into future development roadmaps

What experience, skills and knowledge do I need?

  • · Minimum of 3 years working in as a business analyst or in a closely related area in a professional environment

    · Excellent analytical and problem-solving skills - Experience and knowledge of analysis activities across the full project development lifecycle

    · Experience of documenting requirements using use cases, user stories and other techniques

    · System and process modelling and re-engineering

    · Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders, running workshops and posing the right questions to gather requirements and challenge design details and assumptions

    · Attention to detail, enabling issues to be identified, coupled with thoroughness and a determination to resolve them

    · Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required

    · Proactive and delivery focused

    · Able to balance customer, project, and development needs for a particular project delivery. Escalating any conflict at appropriate times

    · Exposure to project management processes for agile and waterfall projects

    · Data analysis skills to investigate issues and identify impacts (Excel/SQL) is beneficial

    · Experience of modelling tools such as Visio is desirable

    · An understanding of ITSO smart ticketing is desirable.

     

Performance Analyst - Permanent

Salary: 40,000- 45,000

Closing date: 30 November 2022

What is the purpose of this job?

We’re looking for a Data Analyst to join the Data & Analytics team to support us in understanding more about how our customers travel across the UK rail network. You’ll be responsible for taking data from a wide variety of source systems and delivering analysis which enables actionable insight and supports decision making. 

 

The D&A team works across different projects and programmes to support the business and train operating companies to gain maximum value from data. You’ll receive career coaching and line management support from the D&A team, with day-to-day management being given by the project/programme team you’re working in. Examples include the Railcard and Smart Ticketing teams to help us understand how customers are purchasing our products and using new retailing methods across the industry.

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:·       Support the evolution of existing rail products by analysing customer purchasing behaviours and trends to help support product evolution.  

·       Analyse the customer journey across National Rail products such as: Railcard, Days Out Guide and 2FOR1 to help improve customer conversion.

·       Produce self-service dashboards enabling less technical stakeholders to explore, interact and draw conclusions from your content.

·       Conduct adhoc analysis and promote a self-service approach expanding data literacy across the organisation.

·       Present recommendations and analysis to internal colleagues and external stakeholders using appropriate presentation methods. 

 

What experience, skills and knowledge do I need?

The candidate should have experience writing complex SQL queries and building interactive dashboards using data visualization tools. They should have proven experience working and querying large, complex, and messy data sets and possess strong organisation skills with an ability to work flexibly across several projects.

Being an excellent communicator is essential for the role. The way you deliver and communicate your findings will influence how your recommendations and findings are adopted by the industry. We would expect the candidate to be confident and articulate and able to adapt communication styles to their audience.

Data Analyst - Permanent

Salary: £40,000 - £45,000

Closing date: 30 November 2022

 What is the purpose of this job?

 We’re looking for a Data Analyst to join the Data & Analytics team to support us in understanding more about how our customers travel across the UK rail network. You’ll be responsible for taking data from a wide variety of source systems and delivering analysis which enables actionable insight and supports decision making.

The D&A team works across different projects and programmes to support the business and train operating companies to gain maximum value from data. You’ll receive career coaching and line management support from the D&A team, with day-to-day management being given by the project/programme team you’re working in. Examples include the Railcard and Smart Ticketing teams to help us understand how customers are purchasing our products and using new retailing methods across the industry.

Your key responsibilities will include but not limited to:

 

  • Support the evolution of existing rail products by analysing customer purchasing behaviours and trends to help support product evolution.
  • Analyse the customer journey across National Rail products such as: Railcard, Days Out Guide and 2FOR1 to help improve customer conversion.
  • Produce self-service dashboards enabling less technical stakeholders to explore, interact and draw conclusions from your content.
  • Conduct adhoc analysis and promote a self-service approach expanding data literacy across the organisation.
  • Present recommendations and analysis to internal colleagues and external stakeholders using appropriate presentation methods.

 

Ø  Who you are looking for (the type of candidate):

 

  • The candidate should have experience writing complex SQL queries and building interactive dashboards using data visualization tools. They should have proven experience working and querying large, complex, and messy data sets and possess strong organisation skills with an ability to work flexibly across several projects.
  • Being an excellent communicator is essential for the role. The way you deliver and communicate your findings will influence how your recommendations and findings are adopted by the industry. We would expect the candidate to be confident and articulate and able to adapt communication styles to their audience.

 

Consumer PR Manager - 12month FTC

Salary: £33,000 - £43,000

Closing Date - 30 November 2022

Plus excellent benefits, including: 28 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day), 75% reduction on UK rail travel (for work and leisure), Reduced International rail travel, Flexible working, Subsidised Private Medical Care, Nuffield Health discount, Defined benefit Pension Scheme, Interest free season ticket loan, Personal Development Days, Vodafone Advantage Scheme

What is the purpose of this job?

Responsible for planning, managing, implementing and reporting PR campaigns in line with the national marketing programme to drive customer demand and deliver commercial objectives.

What can I expect to do in this job?

· Implement a multi-layered PR and communications plan to build compelling campaigns that support the national marketing programme.

· Work closely with the PR agency to build the reputation of rail and deliver to KPIs through a regular drum beat of PR campaigns, utilising seasonal trends, key products, partnerships/collaboration and support the roll out of new propositions. Evaluate and measure effectiveness of activity and adapt as appropriate.

· Research and write press releases, briefing documents and Q&A. Manage media enquiries and interview requests.

· Develop strong media relationships and cultivate new contacts within consumer media and pitch to journalists in order to achieve quality placements in print, broadcast and online media.

· Develop regular reporting of PR activity performance against agreed KPIs for awareness, perception and commercial targets.

· Collaborate with the wider marketing team to engage audiences across traditional and new media. Work across the wider RDG team, including digital, propositions and customer service, to effectively manage and maximise the impact of PR activity.

· Maintain a keen understanding of industry and news trends.

· Develop strong collaborative working relationships with key industry stakeholders, including TOCs and DfT, to ensure integration and alignment with their activity and avoid overlap.

· Manage and record all PR activity costs, including raising purchase orders and processing invoices to ensure spend is in line with plans.

What experience, skills and knowledge do I need?

· Experienced PR Manager with a strong track record of building brand awareness, reputation management and delivering quality media coverage

· Customer focused with a passion for PR

· Creation and delivery of clever and timely PR campaigns to drive awareness and positive brand positioning

· Sound commercial awareness and demonstrable record of delivering results

· Strong planning skills and used to working cross-functionally

· Confident and skilled copy writer with good attention to detail

· Driving customer engagement through traditional and new media channels

· Building and leveraging media relationships to secure coverage in relevant channels

· Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal

· Proactiveness and problem-solving skills

Marketing Insights Manager - Fixed-Term Contract

Salary: £39,000 - £47,000

Closing Date - 30 November 2022

Plus excellent benefits, including: 28 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day), 75% reduction on UK rail travel (for work and leisure), Reduced International rail travel, Flexible working, Subsidised Private Medical Care, Nuffield Health discount, Defined benefit Pension Scheme, Interest free season ticket loan, Personal Development Days, Vodafone Advantage Scheme

What is the purpose of this job?

We are looking for a Marketing Insights Manager to analyse the performance of marketing activity, consumer attitudes and the competitive environment to provide the RDG and GBRTT Marketing functions with evidence and insight for decision making and optimisation of investment.

 This is a great opportunity to help the rail industry better attract and retain customers through optimisation of marketing activity.

What can I expect to do in this job?

  • Play an active role in the implementation of the Commercial Marketing Strategy and revenue plans by owning the measurement, analysis and reporting of campaign and marketing performance
  • Identify and execute an effective program of research activity and propose and action enhancements to current data collection and insight techniques
  • Deploy primary research such as ad and brand tracking research, marcomms evaluations or other appropriate methodologies either in-house or with third party partners
  • Continuously scan for, collate and analyse consumer, competitor and market performance data
  • Work with data and reporting from media, PR, social, segmentation, econometrics and attribution modelling, and any other relevant performance metrics
  • Utilise third party data sources to understand changing consumer behaviours, attitudes, brand affiliations and media consumption to inform future strategies 
  • Analyse, interpret and synthesise data and results from the above sources to provide clear and concise outputs
  • Report and present findings in an engaging way and make actionable recommendations on how to optimise marketing performance
  • Enable a continuous loop of feedback and optimisation of marketing and commercial activity through insight
  • Provide insight for ad hoc queries relating to our markets and how they engage with our marketing activity
  • Work closely with a range of rail industry colleagues and stakeholders, including marketing, brand and insight across RDG and GBRTT

What experience, skills and knowledge do I need?

Professionally qualified to degree or equivalent level, with at least, 5+ years’ experience in a similar role, but with a strong marketing insights background.

 

Some of the sort of specific skills we are looking for include be able to:

  • Analytical mindset with numerical aptitude.
  • Data-driven and performance mindset
  • Strong work ethic with a real commitment to continuous improvement
  • Effective stakeholder management skills and an excellent communicator
  • Team spirit

Essential experience:

  • Superior research skills to design, scope and deliver marcomms evaluations
  • Knowledge of syndicated data tools such as YouGov, TGI and Addynamix is a major advantage
  • Experience of Tableau or other visualisation tools is also advantageous
  • Knowledge of Google Analytics is of value
  • Experience using Onclusive or another media monitoring platform is advantageous
  • Experience reporting on PR and Social is advantageous
  • Expert PowerPoint skills, with experience of producing high quality presentations used effectively with a senior audience
  • Expert Excel and analysis skills
  • Excellent written and verbal skills
  • Proven ability of handling a range of different tasks to tight deadlines and ability to manage own work accordingly
  • Team player able to build good day to day working relationships with marketing, revenue and insight colleagues in different teams across the industry
CRM Data Manager- 12m FTC

Closing date- 30 November 2022

Salary Scale: £33,789-£40,000

We are currently seeking a CRM Data Manager who will be the Owner of National Rail customer data with specific responsibility for maintenance and management of customer data to ensure data integrity.

You will be responsible for the following:

 

  1. Making data selections and run queries from the Marketing databases across National Rail products: Railcards, Days Out Guide 2 for 1 and National Rail Enquiries;
  2. Ensuring adherence to GDPR guidelines. Investigate and answer customer data related GDPR queries;
  3. Support the Commercial CRM Manager by identifying different customer profiles & segments to increase Railcard renewal and improve ROI through cross sell opportunities;  
  4. Run database extracts and reports required by Train Operating Companies, the internal Marketing and wider teams upon request;
  5. Oversee the National Rail data systems, managing data flows and data mapping.
  6. Manage and develop the National Rail data policies.

It is essential you are able to demonstrate the following:

  • Relational databases and SQL
  • SQL and Excel
  • Salesforce Service Cloud & Marketing Cloud
  • Translating technical information into accessible language
  • Making data selections and run queries from Marketing databases
  • Adhering to GDPR guidelines and answering customer data related GDPR queries
  • Identifying different customer profiles & segments to increase retention and cross sell
  • Running database extracts and reports
  • Overseeing data systems, managing data flows and data mapping
  • Managing and developing Rail data policies
System Engineer - Permanent

Closing date- 30 November 2022

Salary Scale: £39,000-£50,000

What is the purpose of this job?

The Rail Delivery Group (RDG) brings together the companies that run Britain’s railway into a single team with one goal - to deliver a better railway for passengers and their communities.  

All the passenger and freight rail companies are members of the RDG, as well as Network Rail and HS2. RDG provides services and support to enable its members to succeed in transforming and delivering a successful railway, benefiting customers, taxpayers and the economy.  

The Central Back Office (CBO) is part of RDG and provides an industry shared service to enable the use of smart ticket solutions by delivering a high performing back office service which enables a fully interoperable national smart ticketing system for now and the future. 

The CBO will enable Train Operating Companies (TOCs) to deliver a fully interoperable service which allows their customers to travel seamlessly across Great Britain. The CBO will also enable TOCs to offer new/future smart ticketing solutions and the ability to increase intelligence on journeys through access to new data.

This CBO team are looking for a Systems Engineer to join the technical team and provide support on smartcard and technical infrastructure related projects and initiatives.

What can I expect to do in this job? 

This role will manage, as directed, technical tasks on multiple Smart Ticketing CBO projects/enhancements/upgrades and support related activities. The successful candidate will have proven experience of system development and configuration management. They will also have proven experience of technical problem solving, configuration documentation and related ITIL processes. This role will liaise with cross-functional internal teams as well as technical teams from suppliers, customers and other stakeholders.

  • Providing SME input into a range of smart ticketing technical infrastructure related tasks
  • Providing detailed technical input to new initiatives and enhancements from internal and external stakeholders
  • Maintaining CBO ISAM inventory and management of associated ISAM tasks
  • Representing the CBO service at relevant Boards and forums
  • Providing technical support for any problem/incident raised via the CBO Service Desk
  • Building strong relationships with peers internally and from suppliers, customers, and other stakeholders
  • Compliance with internal and industry standard procedures for analysing, testing and documenting technical infrastructure operations and associated changes
  • Day to day management of own activities and prioritise accordingly
  • Aptitude for complex IT systems and messaging.
  • Contributing to shaping Engineering processes and procedures
  • Keen understanding of system analysis and requirements management.
  • Ability to work independently to achieve project deliverables & timescales.

What experience, skills and knowledge do I need?

Essential experience, skills and knowledge

  • Significant vocational experience, demonstrating development through involvement in a series of relevant technical roles.
  • Qualified at degree level in a relevant field or extensive industry experience
  • Experience managing complex and time critical technical projects with multiple stakeholders.
  • PC literate with good working knowledge of MS Office suite of applications and MS Project and Visio.
  • Strong verbal and written communication skills.
  • Analytical with the ability to resolve complex IT problems.
  • Confident communicating with internal and external stakeholders.

Desirable experience, skills and knowledge

  • ITIL V3 Foundation or Practitioner.
  • Architecture Qualification (TOGAF, BCS, etc).
  • Knowledge and understanding of database technology.
  • Knowledge and experience of website architecture, CMS and E-commerce.
  • Knowledge and understanding of rail systems.
  • Knowledge of transportation Smart Ticketing (preferably trains), ITSO, RSPS3002 standard and associated technical understanding.
Principal System Engineer - Permanent

Closing date- 30 November 2022

What is the purpose of this job?

The Central Back Office (CBO) is part of RDG and provides an industry shared service to enable the use of smart ticketing solutions by delivering a high performing back-office service which enables a fully interoperable national smart ticketing system for now and the future.

The CBO enables Train Operating Companies (TOCs) to deliver a fully interoperable service which allows their customers to travel seamlessly across Great Britain. The CBO will also enable TOCs to offer new/future smart ticketing solutions and the ability to increase intelligence on journeys through access to new data.  

The Principal Systems Engineer will own, manage, and advocate all system engineering practices within the CBO, including the direct line management of the system engineering team. This position will be responsible for the leadership, quality assurance and sponsoring of engineering best practices throughout all CBO project lifecycles. The position will need to ensure robust technical delivery, development, and management of the National Rail smart ticketing infrastructure. This role will liaise with cross-functional internal teams (including Project Delivery, Service Delivery and Service Operations) as well as technical and management teams from suppliers, customers, and other industry stakeholders.

​​​​​​​Reporting to the CBO Technical Manager, the Principal Systems Engineer will:

  • be the smartcard SME member of the CBO Design Authority Board to apply the granular technical knowledge when reviewing new design proposals.
  • contribute to strategic decisions impacting CBO smart ticketing projects.
  • Implement system engineering best practice and ensure this is adhered to across the team, by continuously improving processes and design frameworks.
  • allocate, manage, and support technical resource requirements across all CBO projects, initiatives, and enhancements.
  • mentor the lead systems engineer, helping ensure the technical team achieve their deliverables.
  • be a point of escalation for technical and strategic queries from the technical, test and service teams.
  • lead the analysis of stakeholder requirements, working alongside teams both internally and externally.

What can I expect to do in this job? 

  • Design, implement, and continuously improve systems engineering process and practices within the CBO, spearheading improvements, and streamlining process to improve efficiency.
  • Be the lead technical author of the technical Smartcard Standard for National Rail and own the related non-compliance registers and processes.
  • Identify innovative system engineering opportunities to enhance and evolve the department to deliver benefits to our customers.
  • Accountable for maintaining documentation reflecting the technical architecture of the Central Back Office and integrated RDG systems.
  • Authoring and standardising system data flow diagrams to reflect the “as is” state of the CBO architecture.
  • Document each integration into the CBO technical architecture through Interface Control Documents, ensuring these are reflected on relevant architecture maps and a process is implemented to ensure these are maintained diligently over time.
  • Collaborating with other CBO departments at improving process flow when undertaking project or service-related tasks.
  • Develop, explore, and grow our small and pragmatic software development capability within the engineering team by exploiting opportunities to add value and implementing a best practice framework.
  • Provide SME input into requirements generation for the expansion of CBO technical services within any CBO led procurements. This will mean approaching new project requirements with an innovative way of thinking and leading the analysis of customer and stakeholder requirements, including participating in requirement capture workshops with external and internal stakeholders.
  • Define and analyse solution requirements through system modelling, workshops, prototyping, and design reviews as appropriate, ensuring traceability is maintained.
  • Alongside the CBO Technical Manager, be responsible for the CBO solutions technical design, ensuring adherence to requirements, cost, and RDG architectural and security policies.
  • Perform technical document reviews and final approvals.
  • Creating technical design proposals and present to relevant stakeholders and the enterprise technical design authority board.
  • Supporting delivery/senior management with project estimates, including resource allocation and task prioritisation.
  • Provide technical expertise on behalf of RDG at relevant boards, forums and other stakeholder meetings. These can range from new external partnerships to internal Project boards.
  • Manage and balance technical team resource across all new initiatives, projects, enhancements and BAU support items, which at times will mean making prioritisation decisions.
  • Contributing to the overall national smart ticketing technical infrastructure strategy.
  • Main representative of the CBO at all relevant industry wide ITSO smartcard committees.
  • Managing and run technical workshops, including giving stakeholder presentations.
  • Managing and mentoring the lead system engineer, including conducting yearly appraisal, team meetings and weekly one to ones.
  • Building strong relationships with peers internally and from suppliers, customers, and other stakeholders.
  • Compliance with internal and industry standard procedures for analysing, testing and documenting technical infrastructure operations and associated changes.

What experience, skills and knowledge do I need?

  • Bachelor’s degree in computer science, Engineering, Mathematics or related field, OR, equivalent professional experience.
  • At least 4-5 years of domain specialised experience encompassing applications, data, and infrastructure, preferably in the Rail or Public Transport sector.
  • To be certified in AWS cloud technology to Cloud Practitioner level.
  • At least 2-3 years of leading a team of system engineers.
  • An appreciation for Sparx Enterprise architect or some experience modelling in UML or ArchiMate.
  • Experience with data ingestion tools such as AWS Kinesis, OR have designed and implemented data streaming between two systems hosted in different locations.
  • Experience in communicating technical requirements or technical issues to non-technical audiences.
  • Experience defining data models, data mapping and data flows.
  • Expert knowledge of MS Visio.
  • Although not essential, experience of ITSO Smartcard Ticketing, broader smart ticketing technologies, and its application to public transport operating companies is desirable.
  • Aptitude for complex IT systems and messaging with a thorough understanding of ITSO based ticketing and transport schemes.
  • Ability to work independently to achieve project deliverables & timescales.
  • Most importantly, have an attitude and enthusiasm to drive change, enjoy learning, and be passionate about what you do!​​​​​​​
Rolling Stock Engineer- Permanent

Closing date: 30 November 2022

Salary: £30,000 per annum

To ensure that RDG stakeholder interests are represented across a broad range of industry bodies and that stakeholders are familiar with and support RDG Schemes’ activities. This is achieved through alerting, advocating, asserting, aligning, assisting, or advising stakeholders (as appropriate).

Support the delivery of RDG’s Industry Operations strategy as directed by the Principal Rolling Stock Engineer and/or Head of Fleet Engineering, in order to deliver benefits to stakeholders.​​​​​​​

To exercise influence on behalf of our stakeholders over the future strategic direction of the GB and European rail industry.

  1. To prepare and deliver relevant stakeholder Groups, Fora, Workshops and Meetings, following established practices and procedures.
  2. Plan activities in the short to medium term timeframe over periods of 1 month up to six months.
  3. Having taken appropriate advice as necessary, and using experience and knowledge gained from working in the industry, represent stakeholders and present a whole-industry view on cross-industry committees and other such nominated groups.
  4. To lead, where appropriate, and to otherwise advise and assist in the development and implementation of policies to ensure logical, co-ordinated, consistent, and commercially focussed input is made towards the development of coherent whole industry supply chain activities – working in co-operation with other industry parties.
  5. To brief (and consult where appropriate) RDG governance bodies on the content of relevant documents and processes encompassed by the activities in 3, 4, and 5, in terms of technical content and the implications of such, and also on related activities undertaken on stakeholders’ behalf.
  6. To proactively provide expert advice and support to stakeholders, also when directed by the Principal Rolling Stock Engineer and/or Head of Fleet Engineering, on the production of technical and operational rules, and generic procedures. To work alongside other RDG departments and industry stakeholders providing focussed, expert advice and responding as appropriate to industry consultations.
  7. Provide targeted problem solving and analysis when directed by the Principal Rolling Stock Engineer and/or Head of Engineering.​​​​​​​
  8. To represent, advocate and work towards positions and solutions that are coherent with a whole-industry approach, whilst being sensitive to individual stakeholders’ positions and interests

Qualifications equivalent to degree level in an appropriate engineering discipline.

A Graduate Engineer who has or is working towards professional registration

A sound knowledge and understanding of engineering principles and their application.

Experience of working on the railway in an Engineering capacity and a desire to continue to develop knowledge of the railway geography, operations, train engineering, infrastructure management, commercial processes, procedures and rail business economics.

Good communication skills with an ability to communicate effectively through applying technical knowledge or rational arguments, aimed at causing action or acceptance by others (verbally, in writing, and presentations) with people at all levels of an organisation.

​​​​​​​Good relationship skills with an ability to engage with stakeholders in a way that builds trust and respect with people at all levels of an organisation.

Ability to think both tactically and ideally strategically with good analytical and problem solving skills in relation to aspects of engineering, railway system and supply chain activities.

Ability to analyse problems and to develop the ability to propose pragmatic and consensus based approaches to proposing and implementing solutions.

​​​​​​​Willingness to travel and a willingness to assimilate large amounts of information.

Principal Rolling Stock Engineer- Permanent

Closing date: 30 November 2022

Salary: £50,500 per annum

To lead the development and optimization of allocated areas of RDG’s Industry Operations strategy in order to deliver benefits to stakeholders in respect of the development of legislation, regulation, standards, research projects and supply chain activities relevant to rolling stock.

To exercise significant influence on behalf of RDG’s stakeholders over the future strategic direction of the GB and European rail industry.

To ensure that RDG stakeholder’s interests are represented at a senior level across a broad range of industry bodies in GB, Europe, and internationally, and that stakeholders are familiar with and support RDG Engineering’s activities. This is achieved through alerting, advocating, asserting, aligning, assisting or advising RDG Engineering Scheme stakeholders (as appropriate).

To manage areas of the Engineering Budget and contractors that work for RDG in areas of European legislation, regulation and standards development.

To act as Line Manager to the Rolling Stock Engineer.

Key Responsibilities:  

This is not an exhaustive list of every relationship the post-holder has:​​​​​​​

  • To act as the RDG representitive for the Engineering Executive’s sub-group Engineering Network - Technical and Standards Group.

  • To manage allocated Engineering Budget codes.
    • Manage Consultants engaged to support RDG engineering activities in the allocated areas.
    • ​​​​​​​Act as the Line Manager to the Rolling Stock Engineer

  • To provide specialist input to the development of GB, European and International standards, and RSSB research projects pertinent to rolling stock.

  • To ensure that the various European and International standards (TSI, EN, ISO and IEC, or others relevant to rolling stock) are fully identified and aligned with our stakeholders wider strategic interests, whether published, proposed or under maintenance/revision
    • Represent RDG at CER’s ERA Steering Unit and have ownership of RDG’s technical relationship with CER.

  • Represent RDG at numerous CER Support Groups, CEN/CENELEC, ISO/IEC, and EuroSpec Working Groups that are relevant to rolling stock and our member’s interests.

  • Represent RDG at a senior level at other industry groupsand contribute to the development of GB’s strategic policies for engaging with European partners (such as the European Commission, the European Union Agency for Railways, and the representative bodies such as CER, UNIFE etc).

  • ​​​​​​​To brief (and consult where appropriate) senior RDG governance bodies on the content of standards relevant to wider rail activities, in terms of technical content and the implications of such.

  • To represent RDG stakeholders on the cross-industry Rolling Stock Standards Committee and other such nominated groups.

  • To represent RDG stakeholders on  cross-industry groups such as Systems Interface Committees (SIC) and their sub-groups as determined appropriate, e.g. Vehicle-Train Energy Systems Interface Committee (V/TE SIC), and the Vehicle-Vehicle (V/V) SIC sub-group: Fire Forum.

  • Qualifications equivalent to degree level in an appropriate engineering discipline.

  • Chartered Engineer preferred or working towards this status with a broad knowledge of railway engineering; operational systems and supply chain activities, with relevant experience in positions of engineering responsibility.

  • Knowledge and experience of the framework of Interoperability and Safety Regulations; Relevant European and UK Legislation; Technical Specifications for Interoperability; International Standards, Euronorms and GB Standards relevant to rolling stock and rolling stock interfaces.

  • Good communication skills with an ability to communicate effectively (both verbally and in writing) with people at all levels of an organisation.

  • Good relationship skills with an ability to engage with stakeholders in a way that builds trust and respect with people at all levels of an organisation.

  • Sensitivity to the broad spectrum of European and GB political, cultural and organisational structures.

  • Ability to think both tactically and strategically with good analytical and problem solving skills in relation to aspects of engineering, railway system and supply chain activities.

  • Ability to take an independent approach to the analysis of problems and a pragmatic and consensus based approach to proposing and implementing solutions.

  • Willingness to travel, willingness to assimilate large amounts of information. A basic fluency in French or German is an advantage (or a willingness to learn).

Admin Support Officer - People / Stakeholders - 12m FTC

Salary: 27k per annum, increasing to £30k upon completion of probation

Closing date: 30 November 2022

 What is the purpose of this job?

  • To take an active lead in the cross functional activities for People Strategy team, with support and working as one team with the directorate, and its heads.
  • To undertake specific short, medium, and long-term projects.
  • To provide business as usual support in order to deliver business objectives.
  • To provide excellent customer service and positive can-do attitude to stakeholders and team members

 

Your key responsibilities will include but not limited to:

  • Support the delivery of the Train Drivers Academy’s Learning Management System (LMS)
  • Delivery and drive 100% customer service satisfaction of the Learning Management System (LMS) helpline
  • Support the training delivery for the Train Drivers Academy stakeholders and their key users on the LMS, the LMS helpline, and the use of any other relevant digital platforms (e.g. RDG members area)
  • Manage effective stakeholder engagement through use of various platforms (i.e. meetings, LMS, helpline, regular content update in RDG members area, newsletter) to drive excellent communication
  • Support any Train Drivers Academy digital platforms, such as updating the content for the Train Drivers Academy website, updating the RDG Members’ Area, keeping relevant social media channels updated
  • Collating and updating articles for the Train Drivers Academy newsletter
  • Support and review of stakeholder engagement plans
  • Plan, manage and capture stakeholder and directorate feedback
  • Provide ad-hoc support to RDG and Industry Operations teams
  • Coordinate and support industry promotion and attraction events and activities, such as school visits, careers fair, conferences

Perform other related duties and responsibilities as required to meet the goals and objectives of People Strategy Team and Industry Operations directorate.

 

Who are we looking for (the type of candidate):

The successful candidate will demonstrate the following:

  • Display of the RDG core values as known as ASPIRE: Accountability, Support, Partnership, Inclusive, Respect and Excellence
  • A can-do attitude
  • Flexible approach and the ability to work well within and across teams.
  • Be adaptable to changing requirements and demands
  • Problem solving skills
  • Highly organised, with the ability to proactively prioritise, multitask and manage multiple business deadlines
  • Excellent time management and organisational skills with the ability to meet deadlines and be responsive to staff needs
  • Ability to think and work independently, and as part of a team
  • Excellent communication and interpersonal skills, with an ability to communicate professionally and effectively with colleagues and stakeholders at all levels
  • Willingness to support, and help develop an exciting and ever-changing internal culture and approach to work.
  • ESSENTIAL – Proficient in using Microsoft Office packages           
  • ESSENTIAL – Experience in organising meetings and producing associated documents such as meeting minutes.
  • ESSENTIAL - Experience in managing your own workload in an administrative capacity
  • DESIRABLE - Experience of using digital platforms (Learning management systems, Wordpress) and social media (LinkedIn, Twitter) is an advantage
  • DESIRABLE - Experience of training delivery and providing interactive demo of a system or software is advantageous
  • DESIRABLE - Experience of working as project manager / project officer / stakeholder officer or with a wide range of internal and external stakeholders is an advantage 

 

 

 

Digital Channels Manager- Comms- 6-12months FTC

Salary scale: £45,000

Closing date: 30 November 2022

What is the purpose of this job?  

The Digital Channels Manager is responsible for RDG’s social channels and our corporate website.

A Key responsibility is the protection of RDG’s reputation on social media and for supporting other members of the comms team in planning, preparation and execution of digital communications for corporate comms campaigns.

They are responsible for the strategic development, design and maintenance of the website work closely with our retained agency. They are the first point of contact across the business for issues with the website and for managing it over the long term.

 

What can I expect to do in this job?  

 

We are looking for an communications professional with experience in a similar role or someone looking for a step up to manager. You are going to be responsible for managing both our social channels and website. So we need someone with a flair for great social media campaigns and an eye for detail. Experience of working with diverse range of stakeholders would be a real advantage.

You will need to be able to maintain a consistent tone of voice across our social channels and you will be sourcing quality digital content from other RDG team. So, someone who is a self-starter and able to use their own initiative to dig out good stories about the role of RDG to showcase the Railway at its best.

You also need to have well attuned reputation antennae – making sure you can pick up issues as they rear their heads on social and escalate them to colleagues in the press office or other part of RDG.

 

What experience, skills and knowledge do I need?

  • Essential

Experience of web content management systems in relation to adding, amending, evaluating and updating content as well as working with third party web providers to design and build new and manage existing website estates

Experience of social media account management across a range of social platforms including Facebook, Twitter, Linkedin organically posting and scheduling posts with scheduling platforms, (Hootsuite), using media monitoring tools and social media evaluation (Onclusive / Meltwater).

Able to lead on the development and maintenance of our corporate websites, social media and intranet

High degree of oral and written communication skills, including copy-writing

Experience of project management

Able to prioritise workload across a broad range of responsibilities, ensuring that key objectives are achieved

Able to communicate effectively with suppliers on technical and operational issues

Able to collaborate effectively with colleagues (for example, at National Rail Enquiries and Railcards) to deliver information in a relevant and engaging way

Able to work effectively within a team

Enthusiastic and inquisitive

Knowledge of digital marketing techniques, including audience segmentation

 

  • Desirable

Knowledge of and affinity for the rail industry

 

Public Affairs Manager, Comms- 12m FTC

Closing date: 2 December 2022

Salary: £48,000 per annum

What is the purpose of this job?  

To help the Rail Delivery Group (RDG) engage Whitehall and Westminster stakeholders on key initiatives during a crucial time for the rail industry.

What can I expect to do in this job?  

The Rail Delivery Group provides many services that are crucial to the effective functioning of our railways. We also have a very big job to do in shaping what the next stage of reform and improvement will look like for the railways. You will use your knowledge of parliament to create and implement plans to engage parliamentary stakeholders in our work. You will be responsible for monitoring parliamentary proceedings and providing briefing for colleagues on the latest developments. You will also lead on responding to enquiries and correspondences from parliamentarians, using your initiative to research topics and prepare replies. You will also work collaboratively with other teams at RDG, identifying opportunities to engage parliamentarians in key projects and services that we provide.

What experience, skills and knowledge do I need?

Essential

  • A minimum of five years’ working in a political, public affairs or campaigns capacity
  • Demonstrable success working on engagement campaigns to meet corporate goals, in-house or on behalf of clients
  • Strong political acumen and sensitivity; an understanding of the factors that motivate and influence political parties and corporate players in the rail sector
  • Enthusiastic and creative, with good organisational skills, determination and stamina; flexible, team player with personal integrity and the ability to gain confidence of senior figures
Network Performance Portfolio Manager- Permanent

Closing date: 7 December 2022

Salary: £61,000 per annum

The NPPM is accountable for delivery and development of the assigned Network Performance Board Portfolio, including the management of the Network Reliability Action Plan (NRAP) and the wider NPB portfolio of projects and programmes management programme.

The role is responsible for ensuring that the quality of service provided to the NPB members (and Regional Performance Boards) meets and strives to exceed member and internal (RDG) KPIs.

This is a key influencing role requiring significant member engagement.  Some travel is a requirement of the role.  The role may manage either directly, or via a matrix, external staff, with responsibility for different elements of the Portfolio dependent on workload.

Key Responsibilities and Tasks:

  • Lead and oversee all NPB-related projects and programmes, tracking delivery and putting in plans to rectify under-delivery and slippage.
  • Lead and direct the Programme Support Officer and Performance Improvement Co-ordinator and act as a single point of contact for all NPB programme matters
  • Work in co-ordination with the NPB Network Performance Manager and the NPB executive to deliver the NPB programme and associated activities both centrally and locally on both strategic and
  • Provide secretariat support to the NPB, working closely with the Chair, NPB Network Performance Manager and the NPB executive
  • Promote a performance improvement culture in which train service delivery is treated as our highest priority, ensuring that the wider team are encouraged and expected to commit to continuous improvement.
  • Develop a collaborative working approach with Network Rail’s National Performance Team, specifically the Performance Improvement Management System (PIMS) team.
  • Provide point of escalation and associated leadership for contracts under span of control of the role.
  • Ensure a baseline scope, budget, and schedule enabling tracking of delivery and execution of the NPB programme.
  • Ensure monthly updates are completed against actual and forecasted financial and performance data.
  • Implementation of effective portfolio and contract compliant execution plans (the role oversees the contracts for independent performance strategy reviews and the independent chair of NPB).
  • Identify risk and implement corrective / mitigation actions, as required, ensure risk management is captured in the applicable tool.
  • Ensure implementation of a robust approach to planning and controls, in collaboration with PSO support where applicable.
  • Co-ordinate resource forecast data to deliver a robust demand submission for the portfolio on a monthly basis and undertake reviews with direct reports as required.
  • Maintain the Service Files for all contracts under area of responsibility, to ensure the service performance management principles, models are aligned with KPIs and are fit for the future demands of our present and future service contracts.
  • Establish and maintain a stakeholder management plan promoting appropriate communication lines and content and contact management.
  • Establish and maintain excellent relationships and effective strategy with stakeholders, including NPB Steering Groups inc. Regional Performance Boards to ensure that the support channels are maintained.
  • Adhering to RDG Board / Part B governance and Change Management procedures as applicable.
  • Work effectively across multi-discipline teams to enable effective delivery through advance planning support to execute deliverables and to resolve issues as required within the Portfolio.
  • Establish, maintain and deliver effective reporting to PEO, RDG, and the NPB using the NPB funded team members where appropriate, to facilitate focus upon specific aspects and the portfolio view.
  • Drive compliance to standards, policies and procedures; support annual review plan for the portfolio, (internal and external) and lead action plans in case of observations using appropriate resources from the wider PEO team and other functions as required.
  • Review and maintain the delivery model for the portfolio, take ownership of Portfolio wide documentation.
  • Identify and progress with stakeholders’ future opportunities that arise through development of excellent relationships, liaising with the other PEO teams to support wider initiatives as required.
  • Contribute to the PEO/RDG Strategy and Vision as required.

Where applicable:

  • Leadership of the matrix delivery teams.
  • Develop and promote step changes within the team by grasping the company values and leading by example at all times.
  • Ensure all staff receives a monthly documented briefing that includes key performance priority topics.
  • Ensure that SMART Key Performance Indicators (KPIs) are in place for the PSO and PIC to facilitate performance improvements and reward recognition.
  • Set and monitor the team objectives, aligned to NRAP.
  • Ensure that all People Management processes are undertaken within company timescales and to the applicable policy, including capability management and professional development.
  • Ensure Employee Engagement initiatives are supported through effective leadership.

Skills

  • Project and portfolio programme management
  • Continuous Improvement techniques
  • Contract Management and negotiation
  • Bid Process Awareness
  • Financial Awareness
  • Excellent interpersonal, communication and motivation
  • Change Management
  • Interface with railway managers at a senior level

Experience:

  • Management of Service Delivery contracts
  • Portfolio management
  • Management of staff / matrix teams
  • Transport domain knowledge, preferably rail or light rail
  • A background in rail projects/services delivery preferred
Senior Product Manager RARS- Permanent

Closing date: 8 December 2022

Salary: £52,000-£70,000 per annum

What is the purpose of this job?  

To run a reliable, robust, 24/7/365 Rail Availability and Reservations Service (RARS) and improve it to meet strategic and stakeholder objectives in line with the product roadmap and wider revenue maximisation products strategy.

 

What can I expect to do in this job?  

This isn’t an exhaustive list, but things you can expect to be involved with include:

 

  • Manage the RARS product roadmap and backlog in line with stakeholder requirements and product strategy, working closely with senior product members to maximise revenue opportunities
  • Run user forums e.g. Feature Prioritisation forum, Product Governance Forum and build and maintain relationships with stakeholders and users of the service (TOCs, Retailers) to align and balance competing user needs (with support of the business analyst)
  • Chair the RARS User Group and work with the Release Manager to ensure the User Group approve testing and deployment of Sqills releases
  • Work with stakeholders to identify and explore opportunities for service improvement and integrate the needs of a number of different stakeholders to produce an overall solution
  • Plan and manage delivery, scope and timeline (including weekly releases) to align SaaS and non-SaaS delivery schedules (working with the Release Manager)
  • Liaise with partners and the team to align product roadmap with SaaS product roadmaps
  • Deliver end to end solutions taking into account complex component dependencies (working with Solution Architect, Product Design Authority and Partners)
  • Scope releases and larger change initiatives (e.g., phase 3) with Product, Release Manager and Senior Service Manager
  • Manage the RARS product team on matrix management basis
  • Ensure changes are progressed through appropriate change processes within RDG (e.g. product governance and enterprise technical design authority)
  • Work with enterprise architecture to ensure that the technology decisions are consistent with enterprise (technical and business) architecture
  • Demonstrable technical experience working with APIs
  • Write user stories in line with the INVEST model

 

What experience, skills and knowledge do I need?

Essential

  • 5+years experienced Senior Product Manager, with strong technical expertise
  • Practical knowledge of Agile methodology and proven implementation in at least 2-3 products, with a proven track record.
  • Experience in Product Management methodologies
  • You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery
  • Ability to assess and manage the risk associated with new delivery, enabling the product to evolve and continue to deliver a reliable and robust service
  • Experience with waterfall/agile hybrid delivery
  • Project management experience
  • Keen understanding of technical business analysis and problem-solving skills
  • Have operated in a complex stakeholder landscape
  • Excellent communication skills and stakeholder management to build alignment around product roadmap and balance competing user needs
  • Ability to work with stakeholders from various disciplines and levels of technical understanding to identify solutions to issues
  • Experience in retailing / booking engine/ pricing model environment
  • Be comfortable with high-level Product thinking and can dive into the technical details

 

Desirable

  • At least 5 year’s demonstrable experience of using Product Management in either B2B or B2C environments; or both
  • Managing complex and time critical technical projects with multiple stakeholders
  • Successful track record of working with cross-functional/matrix-managed teams
  • Working knowledge within rail or travel services industry

How to apply

A CV will not be required at this stage. If you believe you have the qualities we are seeking for any of our vacancies, please submit a short summary of your key skills and experience using the form below, detailing why you feel you would be a great fit.

To apply for one of our advertised roles, please download and complete this form. Then email your form to This email address is being protected from spambots. You need JavaScript enabled to view it.

Unfortunately, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing, I am afraid you have been unsuccessful on this occasion.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

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