Our vacancies
At the Rail Delivery Group (RDG), we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.
About RDG
Rail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.
RDG exists to unify, challenge and change.
RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.
RDG supports Smart Working arrangements. As part of our smart working principles, we have adopted the hybrid style of working which allows employees the freedom to split more of their time between the home and office. We believe this improves productivity through a focus on outputs and enables a better work life balance for all our employees.
Find out more about: Rail Delivery Group, our values, and the benefits available to our staff.
Video showcase of RDG activities in 2022
Our current vacancies
Closing date: 31 May 2023
Salary: £33,418 -£43,395
What is the purpose of this job?
The main purpose of this role will be managing the day-to-day operation of RDG's integration platform and associated services. The Service Delivery Manager will use an ITIL based framework to ensure that services they are responsible for are provided and maintained in line with RDG's Core Operation Policies and with Service Level Agreements. The Service Delivery Manager will work closely with product/business owners, project and architecture teams, system suppliers and other stakeholders to ensure a quality service is provided.
What can I expect to do in this job?
This isn’t an exhaustive list, but things you can expect to be involved with include:
· Monitor and manage the performance of supplier/s to ensure the services are delivered in accordance with agreed contractual requirements to ensure the quality of service is maintained.
· Manage the key processes of Incident, Problem, Access, Service Request Management within the ITIL framework and Risk & Control frameworks for the service, to ensure that the service to meets customer requirements.
· Work with the product and deployment teams to identify change, manage continual service improvement, bug fixing and release management in accordance with defined processes, procedures, and contractual obligations, to improve quality, efficiency, and effectiveness of the services.
· Share responsibility of out of hours escalation with the Senior Service Manager and other members of the Service Delivery team.
· Support and cover for Senior Service Manager on other services as required
· Develop and maintain effective relationships with key stakeholders, including customer contacts, internal departments, and third-party suppliers.
· Working with product owners and procurement, proactively manage RDG's integration platform infrastructure to deliver the best value for money to RDG and our customers.
· Working with product teams, proactively manage RDG's Identity and Access Management capabilities to ensure relevant stakeholders have the right access to the right RDG services, including the onboarding of new stakeholder organisations and the maintenance and , where appropriate, decommissioning of existing stakeholders
What experience, skills and knowledge do I need?
· Foundation professional qualification in ITIL and, ideally, project management (e.g. PRINCE2)
· Knowledge and experience of general and API-based security, in particular the principles of authentication and authorisation through Identity Access Management (IAM)
· Intermediate to advanced knowledge of Microsoft Office suite of applications (e.g. excel, word, Visio etc.)
· Good communication and inter-personal skills
· High level of analytical skills
· Good presentational skills for reporting on performance of business deliverables
· Experience of developing and managing efficient and effective processes and procedures
· Ability to identify and resolve problems quickly and effectively
· Understanding and experience of managing service contracts and suppliers
· Ability to manage contracted services in accordance with ITIL methodology
· A knowledge and understanding of change management and release procedures
· An understanding of the UK Railway and its constituent components
· Knowledge or experience of any of the following systems: Cloud hosting services (Google cloud & AWS) , MuleSoft, Google Apigee, CMS tools, Service Now, Jira.
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Closing date: 31 May 2023
Salary: £39,888 - £51,503
Plus excellent benefits, including: 30 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day), 75% reduction on UK rail travel (for work and leisure), Reduced International rail travel, Flexible working, Subsidised Private Medical Care, Nuffield Health discount, Defined benefit Pension Scheme, Interest free season ticket loan, Personal Development Days, Vodafone Advantage Scheme
What is the purpose of this job?
The RDG Central Back Office provides an industry shared service to enable the use of smart ticketing solutions. Focussing on Digital Ticketing technologies (primarily ITSO), Your role will be to understand, analyse, impact assess, shape and support delivery of projects and programmes being delivered by the team.
What can I expect to do in this job?
What experience, skills and knowledge do I need?
Closing date: 31 May 2023
Salary: £40,000 - £45,000
What is the purpose of this job?
This role provides the resource necessary to support the organisation to a) increase compliance with its data protection and any other obligations that may emerge (its “Obligations”); and b) minimise the risks associated with non-compliance to these Obligations. The role will lead the organisations work to meet its obligations under the data protection regulation. Providing support to stakeholders across the business, helping to identify and implement solutions to issues preventing compliance with its Obligations more widely.
What can I expect to do in this job?
This isn’t an exhaustive list, key responsibilities for the role include the following:
What experience, skills and knowledge do I need?
Closing date: 31 May 2023
Salary Scale: £39,888 - £51,503 per annum
What is the purpose of this job?
The post holder will be required to demonstrate a high level of initiative and to work with significant autonomy. Consequently, the post holder will be expected to work without close supervision or guidance but is required to understand the need for collaboration and team working both across RDG and the wider industry.
The post holder will be required to understand complex performance problems which will require the post holder to exercise both personal initiative and sound analysis. Many of the issues/problems can be addressed using previous experience, but the most complex will mean seeking further advice from colleagues and subject matter experts within RDG teams and/or from industry stakeholders.
Where issues/problems are of a more complex nature and fall outside of the scope of the post holder’s experience and RDG policy, guidance may be sought from their line manager and/or Head of Operations and/or Director.
The post holder will need to be able to challenge existing industry thinking but also have the ability to influence senior stakeholders’ views to arrive at an agreed position. This will require the post holder to demonstrate personal credibility, subject matter expertise in the area of performance and to have strong negotiating and influencing skills.
What can I expect to do in this job?
The post holder will need to work with a wide range of organisations, often at senior level (up to and including managing director), across and beyond the rail sector including:
What experience, skills and knowledge do I need?
Closing date: 31 May 2023
Salary Scale: £39,888 - £51,503 per annum
What is the purpose of this job?
Project management at RDG is about the balance between driving delivery and being an inspiring leader who forges strong working relationships. As a Project Manager at RDG your role is to work across project teams, operational teams and a range of stakeholders to successfully deliver projects to time, scope and budget with risks and dependencies recognised and managed. This will involve employing both project management tools and techniques and excellent people skills. This role will be measured by the successful delivery of projects within our organisation, and where appropriate our member organisations too.
This role will work within the Smarter Information, Smarter Journeys programme (SISJ). The SISJ programme is the industry catalyst for delivering better and simpler customer information to our people and our customers, on Great Britain's Railways. It has a vision to provide customers with all the information they want, when and how they want it.
The programme is split into a series of projects that include making enhancements to customer information at the booking stage, journey to the station, at the station, on board the train. The role of the PM will be to lead on one or more of these projects, working with stakeholders to agree the approach and driving forward the project to ensure it achieves its objectives and outcomes.
What can I expect to do in this job?
This isn’t an exhaustive list; however, you can expect to be involved in the following:
Who will my key contacts be?
What experience, skills and knowledge do I need?
We are looking for someone with experience of working as a project manager or similar, demonstrating a strong aptitude for the role and solid relevant project delivery knowledge.
Some of the specific skills and knowledge we are looking for include:
Closing date: 31 May 2023
Salary Scale: £33,778 -£50,000 per annum
What is the purpose of this job?
We’re looking for a Data Analyst to join the Data & Analytics team to support us in identifying and monitoring fraudulent retailing activity across the rail network. You’ll be responsible for taking data from a wide variety of source systems and delivering analysis which enables actionable insight in reducing fraud and support revenue recovery.
The D&A team works across different projects and programmes to support the business and train operating companies to gain maximum value from data. You’ll receive career coaching and line management support from the D&A team, with day-to-day management being given by the project/programme team you’re working in. Examples include the Railcard and Smart Ticketing which will use your inputs in shaping solutions & mitigations to reduce fraudulent activity.
What can I expect to do in this job?
This isn’t an exhaustive list, but things you can expect to be involved with include:
What experience, skills and knowledge do I need?
The candidate should have experience writing complex SQL queries and building interactive dashboards using Tableau. They should have proven experience working and querying large, complex, and messy data sets and possess strong organisation skills with an ability to work flexibly and independently across several workstreams.
Being an excellent communicator is essential for the role. The way you deliver and communicate your findings will influence how your recommendations and findings are adopted by the industry. We would expect the candidate to be confident and articulate and able to adapt communication styles to their audience.
Closing date: 31 May 2023
Salary Scale: £54,519 - £72,100 per annum
What is the purpose of this job?
Accountable for the management and ongoing development of national product and partnership propositions on behalf of train companies and in consultation with key stakeholders.
This role will oversee existing propositions, as well as activities related to potential new propositions including leading on concept development, testing and validating viability of concepts for customer and commercial benefit, identifying pilots and sponsoring delivery to market.
The role will support strategic initiatives in a joined-up, whole-industry approach to propositions development to support revenue recovery and ensuring positive customer experience.
What can I expect to do in this job?
What experience, skills and knowledge do I need?
Closing date: 31 May 2023
Salary scale: £46,359 - £60,000 per annum
What is the purpose of this job?
In conjunction with its supplier network, RDG is embarking upon a major improvements programme on the Railcard Retailing Service to address known issues, improve the customer experience and support revenue growth.
The Railcard Retailing Service includes online retailing, telesales, and a mail order service.
The role will take responsibility for the end-to-end service, identifying improvements across all areas of the various journeys from a customer’s point of view – identifying user needs and business value and then working with the cross-functional Railcard Retailing team and the supplier network to develop and deliver the roadmap.
What can I expect to do in this job?
What experience, skills and knowledge do I need?
Essential
Closing date: 31 May 2023
Salary scale: £39,000 - £59,503 per annum
What is the purpose of this job?
The Rail Delivery Group (RDG) brings together the companies that run Britain’s railway into a single team with one goal - to deliver a better railway for passengers and their communities.
All the passenger and freight rail companies are members of the RDG, as well as Network Rail and HS2. RDG provides services and support to enable its members to succeed in transforming and delivering a successful railway, benefiting customers, taxpayers and the economy.
The Digital Ticketing Services (DTS) is part of RDG and provides an industry shared service to enable the use of smart ticket solutions by delivering a high performing back office service which enables a fully interoperable national smart ticketing system for now and the future.
The DTS will enable Train Operating Companies (TOCs) to deliver a fully interoperable service which allows their customers to travel seamlessly across Great Britain. The CBO will also enable TOCs to offer new/future smart ticketing solutions and the ability to increase intelligence on journeys through access to new data.
We are offering an exciting opportunity be part of a growing organisation where development is a new capability. We are seeking an experienced Systems Developer who will be responsible for designing, developing, and maintaining complex systems and applications within our National Rail smart ticketing infrastructure. The role will not only work on digital ticketing development projects but also play a crucial role in implementing best practices, code management, and coding standards. Your expertise and dedication will be vital in shaping our development processes and ensuring the delivery of high-quality solutions
What can I expect to do in this job?
Reporting to the Principal Systems Engineer, the Systems Developer will:
Essential experience, skills and knowledge
Desirable experience, skills and knowledge
A CV will not be required at this stage. If you believe you have the qualities we are seeking for any of our vacancies, please submit a short summary of your key skills and experience using the form below, detailing why you feel you would be a great fit.
To apply for one of our advertised roles, please download and complete this form. Then email your form to
Unfortunately, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing, I am afraid you have been unsuccessful on this occasion.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
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