Our vacancies

Closing date- 5 April 2023

Salary: £39,000 - £50,456 per annum

What is the purpose of this job?  

We are looking for a Digital Product Manager to join our team that is responsible for optimising the e-commerce opportunity of the Railcard products which give our customers discounts on rail travel across Britain as part of the National Rail Brand. 

This is a great opportunity to shape the customer experience of a retail website with over £85M revenue per year. 

 In return, you’ll gain enviable experience across a broad range of high profile, national brands and digital activity which will build your knowledge and capability. 

What can I expect to do in this job?  

As a Digital Product Manager, you will be expected to: 

• Optimise e-commerce and commercial performance measures to acquire and retain customers and market share. Drive ongoing conversion rate improvement, continued customer satisfaction and revenue within the digital experience 

• Ensure the digital product design delivers against the business plan and commercial targets  

• Drive the Product roadmap, managing change initiatives and the product backlog in line with digital and business product strategy, including QA and Service delivery alignment 

• Engage with internal and external product stakeholders to understand and refine the product vision driving and contributing to the product roadmap, outlining work in the Product Backlog, and prioritising it based on business value 

• Respond to customer feedback, insight, and service to provide an excellent customer experience. 

• Be able to demonstrate strong commercial acumen, and how your work has impacted business  

What experience, skills and knowledge do I need?

The ideal person will be professionally qualified to degree or equivalent level, with at least, 3+ years’ experience in a similar role, but with a strong e-commerce background.

Some of the sort of specific skills we are looking for include be able to:

• Effective stakeholder management skills and an excellent communicator 
• Analytical mindset with numerical aptitude.
• Data-driven and performance mindset 
• Strong work ethic with a real commitment to continuous improvement
• Team spirit

Essential experience:

• Understanding and experience working in Agile methodologies.
• Ecommerce experience and Conversion Rate Optimisation (MVT and A/B testing)
• Good understanding of software development practices
• Clearly be able to articulate solutions to problems and be an active problem solver to complex scenarios.
• A good understanding of the user experience design and research methods.
• Experience with JIRA 

Closing Date: 5 April 2023

Salary: £52,817 - £70,369

What is the purpose of this job?

The Platform Architect will play an integral role in defining, delivering and expanding shared and common services in RDG.  They will be responsible for ensuring that the shared services meet the business requirements across RDG, align with RDG Architecture Principles and Policies and also comply with any agreed Government Digital Service (GDS) standards.

What can I expect to do in this job?

·       Identifying key business requirements (including both functional and non-functional requirements) for shared services by working with other internal and external teams

·       Evaluating and selecting solutions and technology platforms to meet the business requirements, e.g. through proof-of-concepts and procurements

·       Responsible for the end-to-end design and documentation of shared services by working with internal and external teams including suppliers and customers from other projects

·       Ensuring shared service solutions are implemented, quality assured and transitioned into operations successfully

·       Maintaining key enterprise architecture models for the shared and related services

·       Ensuring that shared service solutions align with the RDG Architecture Principles and Policies and comply with any agreed Government Digital Service (GDS) standards

·       Helping to develop solution roadmaps for the future development of shared services in RDG

What skills, experience and knowledge do I need?

Essential:

·       Professionally qualified with a relevant degree/postgraduate qualification e.g. Computer Science, plus relevant project and managerial experience.

·       Relevant IT architecture experience (3 years or more)

·       Hands-on experience (5 years or more) in software development or software engineering, e.g. as a developer or DevOps engineer

·       Hands-on experience in Cloud platform, e.g. AWS, Azure, etc.

·       Excellent written and spoken English

·       Ability to work flexibly and under pressure and be able to juggle multiple priorities and deliver successfully in a fast-paced environment

Desirable

·       Certified in an architectural design methodology, for example TOGAF, Zachman

·       Certified in an API Gateway solution platform, e.g. Mulesoft

·       AWS solution architect certifications

·       Hands-on/design knowledge of technology platforms, e.g. API gateway, message broker, identity and access management, monitoring/logging, etc.

·       Application and network security

Closing date:  5 April 2023

Salary: £33,418 -£43,395

What is the purpose of this job?

The main purpose of this role will be managing the day-to-day operation of RDG's integration platform and associated services. The Service Delivery Manager will use an ITIL based framework to ensure that services they are responsible for are provided and maintained in line with RDG's Core Operation Policies and with Service Level Agreements. The Service Delivery Manager will work closely with product/business owners, project and architecture teams, system suppliers and other stakeholders to ensure a quality service is provided.

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

·       Monitor and manage the performance of supplier/s to ensure the services are delivered in accordance with agreed contractual requirements to ensure the quality of service is maintained.

·       Manage the key processes of Incident, Problem, Access, Service Request Management within the ITIL framework and Risk & Control frameworks for the service, to ensure that the service to meets customer requirements.

·       Work with the product and deployment teams to identify change, manage continual service improvement, bug fixing and release management in accordance with defined processes, procedures, and contractual obligations, to improve quality, efficiency, and effectiveness of the services.

·       Share responsibility of out of hours escalation with the Senior Service Manager and other members of the Service Delivery team.

·       Support and cover for Senior Service Manager on other services as required

·       Develop and maintain effective relationships with key stakeholders, including customer contacts, internal departments, and third-party suppliers.

·      Working with product owners and procurement, proactively manage RDG's integration platform infrastructure to deliver the best value for money to RDG and our customers.

·      Working with product teams, proactively manage RDG's Identity and Access Management capabilities to ensure relevant stakeholders have the right access to the right RDG services, including the onboarding of new stakeholder organisations and the maintenance and , where appropriate, decommissioning of existing stakeholders

What experience, skills and knowledge do I need?

·      Foundation professional qualification in ITIL and, ideally, project management (e.g. PRINCE2)

·      Knowledge and experience of general and API-based security, in particular the principles of authentication and authorisation through Identity Access Management (IAM)

·       Intermediate to advanced knowledge of Microsoft Office suite of applications (e.g. excel, word, Visio etc.)

·       Good communication and inter-personal skills

·       High level of analytical skills

·       Good presentational skills for reporting on performance of business deliverables

·       Experience of developing and managing efficient and effective processes and procedures

·       Ability to identify and resolve problems quickly and effectively

·       Understanding and experience of managing service contracts and suppliers

·       Ability to manage contracted services in accordance with ITIL methodology

·       A knowledge and understanding of change management and release procedures

·       An understanding of the UK Railway and its constituent components

·       Knowledge or experience of any of the following systems: Cloud hosting services (Google cloud & AWS) , MuleSoft, Google Apigee, CMS tools, Service Now, Jira.

.

Closing date:  5 April 2023

Salary: £23,629 - £30,253 per annum

To ensure that RDG stakeholder interests are represented across a broad range of industry bodies and that stakeholders are familiar with and support RDG Schemes’ activities. This is achieved through alerting, advocating, asserting, aligning, assisting, or advising stakeholders (as appropriate).

Support the delivery of RDG’s Industry Operations strategy as directed by the Principal Rolling Stock Engineer and/or Head of Fleet Engineering, in order to deliver benefits to stakeholders.​​​​​​​

To exercise influence on behalf of our stakeholders over the future strategic direction of the GB and European rail industry.

1. To prepare and deliver relevant stakeholder Groups, Fora, Workshops and Meetings, following established practices and procedures.
2. Plan activities in the short to medium term timeframe over periods of 1 month up to six months.
3. Having taken appropriate advice as necessary, and using experience and knowledge gained from working in the industry, represent stakeholders and present a whole-industry view on cross-industry committees and other such nominated groups.
4. To lead, where appropriate, and to otherwise advise and assist in the development and implementation of policies to ensure logical, co-ordinated, consistent, and commercially focussed input is made towards the development of coherent whole industry supply chain activities – working in co-operation with other industry parties.
5. To brief (and consult where appropriate) RDG governance bodies on the content of relevant documents and processes encompassed by the activities in 3, 4, and 5, in terms of technical content and the implications of such, and also on related activities undertaken on stakeholders’ behalf.
6. To proactively provide expert advice and support to stakeholders, also when directed by the Principal Rolling Stock Engineer and/or Head of Fleet Engineering, on the production of technical and operational rules, and generic procedures. To work alongside other RDG departments and industry stakeholders providing focussed, expert advice and responding as appropriate to industry consultations.
7. Provide targeted problem solving and analysis when directed by the Principal Rolling Stock Engineer and/or Head of Engineering.​​​​​​​
8. To represent, advocate and work towards positions and solutions that are coherent with a whole-industry approach, whilst being sensitive to individual stakeholders’ positions and interests

Qualifications equivalent to degree level in an appropriate engineering discipline.

A Graduate Engineer who has or is working towards professional registration

A sound knowledge and understanding of engineering principles and their application.

Experience of working on the railway in an Engineering capacity and a desire to continue to develop knowledge of the railway geography, operations, train engineering, infrastructure management, commercial processes, procedures and rail business economics.

Good communication skills with an ability to communicate effectively through applying technical knowledge or rational arguments, aimed at causing action or acceptance by others (verbally, in writing, and presentations) with people at all levels of an organisation.

​​​​​​​Good relationship skills with an ability to engage with stakeholders in a way that builds trust and respect with people at all levels of an organisation.

Ability to think both tactically and ideally strategically with good analytical and problem solving skills in relation to aspects of engineering, railway system and supply chain activities.

Ability to analyse problems and to develop the ability to propose pragmatic and consensus based approaches to proposing and implementing solutions.

​​​​​​​Willingness to travel and a willingness to assimilate large amounts of information.

Closing date: 5 April 2023

Salary: £52,817 - £70,369 per annum

To lead the development and optimization of allocated areas of RDG’s Industry Operations strategy in order to deliver benefits to stakeholders in respect of the development of legislation, regulation, standards, research projects and supply chain activities relevant to rolling stock.

To exercise significant influence on behalf of RDG’s stakeholders over the future strategic direction of the GB and European rail industry.

To ensure that RDG stakeholder’s interests are represented at a senior level across a broad range of industry bodies in GB, Europe, and internationally, and that stakeholders are familiar with and support RDG Engineering’s activities. This is achieved through alerting, advocating, asserting, aligning, assisting or advising RDG Engineering Scheme stakeholders (as appropriate).

To manage areas of the Engineering Budget and contractors that work for RDG in areas of European legislation, regulation and standards development.

To act as Line Manager to the Rolling Stock Engineer.

Key Responsibilities:  

This is not an exhaustive list of every relationship the post-holder has:​​​​​​​

• To act as the RDG representitive for the Engineering Executive’s sub-group Engineering Network - Technical and Standards Group.

• To manage allocated Engineering Budget codes.
  • Manage Consultants engaged to support RDG engineering activities in the allocated areas.
  • ​​​​​​​Act as the Line Manager to the Rolling Stock Engineer

• To provide specialist input to the development of GB, European and International standards, and RSSB research projects pertinent to rolling stock.

• To ensure that the various European and International standards (TSI, EN, ISO and IEC, or others relevant to rolling stock) are fully identified and aligned with our stakeholders wider strategic interests, whether published, proposed or under maintenance/revision
  • Represent RDG at CER’s ERA Steering Unit and have ownership of RDG’s technical relationship with CER.

• Represent RDG at numerous CER Support Groups, CEN/CENELEC, ISO/IEC, and EuroSpec Working Groups that are relevant to rolling stock and our member’s interests.

• Represent RDG at a senior level at other industry groupsand contribute to the development of GB’s strategic policies for engaging with European partners (such as the European Commission, the European Union Agency for Railways, and the representative bodies such as CER, UNIFE etc).

• ​​​​​​​To brief (and consult where appropriate) senior RDG governance bodies on the content of standards relevant to wider rail activities, in terms of technical content and the implications of such.

• To represent RDG stakeholders on the cross-industry Rolling Stock Standards Committee and other such nominated groups.

• To represent RDG stakeholders on  cross-industry groups such as Systems Interface Committees (SIC) and their sub-groups as determined appropriate, e.g. Vehicle-Train Energy Systems Interface Committee (V/TE SIC), and the Vehicle-Vehicle (V/V) SIC sub-group: Fire Forum.

• Qualifications equivalent to degree level in an appropriate engineering discipline.

• Chartered Engineer preferred or working towards this status with a broad knowledge of railway engineering; operational systems and supply chain activities, with relevant experience in positions of engineering responsibility.

• Knowledge and experience of the framework of Interoperability and Safety Regulations; Relevant European and UK Legislation; Technical Specifications for Interoperability; International Standards, Euronorms and GB Standards relevant to rolling stock and rolling stock interfaces.

• Good communication skills with an ability to communicate effectively (both verbally and in writing) with people at all levels of an organisation.

• Good relationship skills with an ability to engage with stakeholders in a way that builds trust and respect with people at all levels of an organisation.

• Sensitivity to the broad spectrum of European and GB political, cultural and organisational structures.

• Ability to think both tactically and strategically with good analytical and problem solving skills in relation to aspects of engineering, railway system and supply chain activities.

• Ability to take an independent approach to the analysis of problems and a pragmatic and consensus based approach to proposing and implementing solutions.

• Willingness to travel, willingness to assimilate large amounts of information. A basic fluency in French or German is an advantage (or a willingness to learn).

Closing date- 5 April 2023

What is the purpose of this job?

This role will support the industry planning and delivery, of skilled individuals. By providing and following tactical and strategical direction to the industry early career skills agenda a pipeline approach to early career development will be tailored to the industry needs.

Working closely with all departments on people related activities you will focus on ensuring the skills gaps are identified and removed through planned agendas/actions to meet the industry occupational demands.

What can I expect to do in this job?

By managing and actively supporting the tactical elements within the Industry Operations function, you will enable a visualisation of the benefits that skills related activities will have in the whole rail sector. You will drive, lead and co-ordinate these essential early career programmes and agendas, coordinating the Leadership and Management Development Steering Group subgroups which report to the HRD Forum members driving the early careers agenda

What experience, skills and knowledge do I need?

Essential

• Has proven experience of developing graduate programmes and experience in planning, organising, and coordinating training courses and events (conferences, seminars, webinars)
• Knowledge and experience of developing and supporting apprenticeship programmes
• Understanding the roles and impact of key stakeholders in the REGS programme
• Knowledge of managing budgets
• Ability to work as “One Team” with a can do mentality for this demanding area of formative career development

Desirable

• Experience of working with stakeholder interests
• Experience of using excel / Gantt as development monitoring controls

Closing date: 5 April 2023

Salary Scale: £52,817 - £70,369 per annum

What is the purpose of this job?

The purpose of this role is to provide independent audit and assurance to RDG and its members that activities are being managed in accordance with the processes and procedures as laid out and agreed by RDG. This includes delivering the annual audit plan, escalating issues and concerns, and sharing best practices across the organisation.

What can I expect to do in this job? 

• Contribute to developing the annual audit plan and 3 years audit cycle, considering new activities within the Business Plan including organisational risks.

• Complete the end to end Internal Audit process, including planning, execution and reporting.

• Discuss issues and areas of improvement with the key stakeholders, documenting evidence to support findings.

• Review the design and operating effectiveness of business processes and services across RDG to highlight key risks, areas for improvement and identify value added recommendations.

• Agree findings with the relevant Head of Department or Director to secure agreement of issues and recommendations.

• Contribute significantly into processes and procedures for RDG when making recommendations whilst taking lessons learnt into consideration to mitigate risks facing RDG.

• Review and audit Risk and Control Frameworks for all major services within RDG.

• Develop and maintain effective relationships with key stakeholders, including customer contacts, internal departments and third-party suppliers.

• Compile and produce scheduled and ad-hoc reports for internal and external publication ensuring adherence to audit standards.

• Carryout ad-hoc investigations.

 What experience, skills and knowledge do I need?

• Suitable professional qualification, e.g. part qualified or fully qualified Chartered Accountant or Internal Auditor – ACA, ACCA, CIMA or IIA

• Extensive audit and risk management experience in both professional audit practice firms and in industry.

• Well-developed and effective communication and inter-personal skills

• Demonstrable analytical and problem-solving skills

• Ability to identify and resolve problems quickly and effectively

• Understanding of managing service contracts and working with suppliers

• Effective organisational skills and the ability to work to deadlines

• High level of accuracy and attention to detail

Closing date: 5 April 2023

Salary Scale: £39,888 - £51,503 per annum

What is the purpose of this job?

The RDG Central Back Office provides an industry shared service to enable the use of smart ticketing solutions.  Focussing on ITSO smartcard technology, RDG are embarking on a project to enhance the core capabilities of the Transaction Management System (TMS) which sits at the heart of the smart ticketing back office.

Your role will be to understand, analyse, impact assess, shape and support delivery of the TMS Enhancements project and its interfacing with the whole GB rail network.

What can I expect to do in this job? 

• Secure a full understanding of the business requirements and the solution
• Produce detailed requirements necessary as input into the design and build phase
• Take ownership of the ongoing requirements management by validating completeness, ensuring the right level of detail is developed and requirements are maintained.
• Act as the intermediary between the business and internal and external technical teams including CBO, TOC and Supplier organisations to understand detailed needs and identify solution options, rules, benefits and risks.
• Produce and maintain analysis and design artefacts including requirements specifications, functional specifications, use cases, use case diagrams, process maps, data flow diagrams and analysis notes to support project delivery.
• Review technical designs to ensure the solution meets the requirements and rail industry standards.
• Provide support to the TMS Enhancements Delivery Manager and the CBO technical team in prioritising the functionality to be delivered by the TMS supplier.
• Provide support to the Test Team and input into acceptance criteria, ensuring that the team builds and achieves those goals.
• Support the delivery of training to internal and external users and prepare training materials.
• Support the Transition Manager in identifying individual TOC transition requirements and, in turn, develop detailed plans and processes for cutover.

What experience, skills and knowledge do I need?

• Excellent analytical and problem-solving skills.
• Attention to detail, enabling issues to be identified, coupled with thoroughness and determination at resolving them.
• Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required.
• Proactive and delivery focussed.
• Strong requirements management skills ensuring that requirements are developed to the right level, confidently communicated to stakeholders, and constantly managed and maintained throughout the project.
• Understanding of technical and detailed design artefacts in order to input into their development and ensure compliance with requirements.
• Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders, running workshops and posing the right questions to gather requirements and challenge design details and assumptions.
• Able to balance customer, project, and development needs for a particular project delivery. Escalating any conflict at appropriate times.
• Data analysis skills to investigate issues and identify impacts (Excel/SQL beneficial).
• An understanding of ITSO smart ticketing, ideally in the GB rail industry is highly desirable.
• Experience of modelling tools such as Visio is desirable.
• Experience of web-based customer support and information systems is desirable.

Closing date: 5 April 2023

Salary: £39,888 - £51,503

Plus excellent benefits, including: 30 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day), 75% reduction on UK rail travel (for work and leisure), Reduced International rail travel, Flexible working, Subsidised Private Medical Care, Nuffield Health discount, Defined benefit Pension Scheme, Interest free season ticket loan, Personal Development Days, Vodafone Advantage Scheme

What is the purpose of this job?

The RDG Central Back Office provides an industry shared service to enable the use of smart ticketing solutions.  Focussing on Digital Ticketing technologies (primarily ITSO), Your role will be to understand, analyse, impact assess, shape and support delivery of projects and programmes being delivered by the team.​​​​​​​

What can I expect to do in this job? 

• Secure full understanding of business requirements and solutions
• Produce detailed requirements necessary to each initiative
• Take ownership of the ongoing requirements management by validating completeness, ensuring the right level of detail is developed and requirements are maintained.
• Act as the intermediary between the business and internal and external technical teams including CBO, TOC and Supplier organisations to understand detailed needs and identify solution options, rules, benefits and risks. 
• Produce and maintain analysis and design artefacts including requirements specifications, functional specifications, use cases, use case diagrams, process maps, data flow diagrams and analysis notes to support project delivery.
• Review technical designs to ensure the solution meets requirements and rail industry standards.
• Provide support to the Delivery Managers and the CBO technical team in prioritising functionality to be delivered.
• Provide support to the Test Team and input into acceptance criteria, ensuring that the team builds and achieves those goals.
• Support the delivery of training to internal and external users and prepare training materials.
• Support the Transition Manager in identifying individual TOC transition requirements and, in turn, develop detailed plans and processes for cutover.

What experience, skills and knowledge do I need?

• Excellent analytical and problem-solving skills. 
• Attention to detail, enabling issues to be identified, coupled with thoroughness and determination at resolving them.
• Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required.
• Proactive and delivery focussed.
• Strong requirements management skills ensuring that requirements are developed to the right level, confidently communicated to stakeholders, and constantly managed and maintained throughout the project.
• Understanding of technical and detailed design artefacts in order to input into their development and ensure compliance with requirements.
• Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders, running workshops and posing the right questions to gather requirements and challenge design details and assumptions.
• Able to balance customer, project, and development needs for a particular project delivery.  Escalating any conflict at appropriate times.
• Data analysis skills to investigate issues and identify impacts (Excel/SQL beneficial).
• An understanding of ITSO smart ticketing, ideally in the GB rail industry is highly desirable.
• Experience of modelling tools such as Visio is desirable.
• Experience of web-based customer support and information systems is desirable.

Closing date: 5 April 2023

Salary: £40,000 - £45,000

Plus excellent benefits, including: 30 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day), 75% reduction on UK rail travel (for work and leisure), Reduced International rail travel, Flexible working, Subsidised Private Medical Care, Nuffield Health discount, Defined benefit Pension Scheme, Interest free season ticket loan, Personal Development Days, Vodafone Advantage Scheme

What is the purpose of this job?  

• This role provides the resource necessary to support the organisation to a) increase compliance with its data protection and any other obligations that may emerge (its “Obligations”); and b) minimise the risks associated with non-compliance to these Obligations. The role will lead the organisations work to meet its obligations under the data protection regulation. Providing support to stakeholders across the business, helping to identify and implement solutions to issues preventing compliance with its Obligations more widely.

  What can I expect to do in this job?  

  This isn’t an exhaustive list, key responsibilities for the role include the following:

  • Monitor data protection compliance across the business and support stakeholders, subject matter experts and data protection partners to understand their Obligations, apply the Privacy Management Framework and identify solutions to issues with regards to achieving data protection compliance.
  • To own, update and maintain the corporate Data Protection Policy, the Data Protection intranet page and SharePoint site, and the Privacy Management Framework, ensuring all relevant content is accessible to the business.
  • Create and maintain documentation required to ensure RDG can attest to data protection legislation (such as, record of processing, controller-processor contracts, Data Protection Impact Assessment reports)
  • Develop, implement and deliver training to the business to increase knowledge of relevant processes and procedures, improving compliance with its Obligations and governance processes.
  • Report on continual compliance levels such as user awareness training and ongoing or new projects.
  • Be responsible for ensuring the data protection of PII within projects and programs from the outset ensuring the principles of Privacy by Design and Security by Default are adhered to.
  • Perform audits on information systems that contain, store or process PII against recognised frameworks such as ISO/IEC 27701:2019 (privacy information management)
  • To oversee the completion of Data Subject Requests (DSRs) by the relevant teams within the organisation, providing support where needed.
  • To own RDG’s breach management process, and to convene breach councils in the event of serious breaches
  • To act as the Data Protection Forum’s Chair, leading discussion within the meetings to help facilitate consistency with how data protection is approached across the industry.
  • To oversee and coordinate the delivery of TOC data sharing agreements, as well as TOC Controller Processor agreements.
  • To act as the Data Protection Partner for the Governance and Assurance team.
  • Deliver one-off activities as required to implement new tools or processes for the purpose of continuous improvement towards the organisation’s governance and data protection compliance objectives.

  What experience, skills and knowledge do I need?

  • Essential
  1. Good knowledge of UK data protection laws, regulations and policies including the Data Protection Act (DPA) , General Data Protection Regulation (GDPR), and Privacy and Electronic Communications Regulations (PECR).
  2. Demonstrable experience of previously working in a Data Privacy or data compliance discipline.
  3. A good understanding of privacy principles such as: Security by Design & Privacy by Default
  4. GDPR qualification or certification
  5. Excellent attention to detail
  6. Stakeholder management skills
  7. Strong communication skills and ability to work well within a team
  8. Ability to work under pressure
  9. Pro-active, problem-solving attitude

   

  • Desirable
  1. An understanding of corporate governance or company secretarial roles
  2. Experience delivering training to a range of stakeholders
  ​​​​​​​

Salary - £50,000 - £65,000

Closing date - 7 April 2023 

What is the purpose of this job? 

To run a reliable, robust, 24/7/365 Rail Availability and Reservations Service (RARS) and improve it to meet strategic and stakeholder objectives in line with the product roadmap and wider revenue maximisation products strategy.

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

• Manage the RARS product roadmap execution and backlog in line with stakeholder requirements and product strategy, working closely with Product Manager to maximise revenue opportunities
• Run user forums e.g. Feature Prioritisation forum, and build and maintain relationships with stakeholders and users of the service (TOCs, Retailers) to align and balance competing user needs
• Chair the RARS User Group and work with the Release Manager to ensure the User Group approve testing and deployment of Sqills releases
  • Work with stakeholders to identify and explore opportunities for service improvement and integrate the needs of a number of different stakeholders to produce an overall solution
  • Plan and manage delivery, scope and timeline (including weekly releases) to align SaaS and non-SaaS delivery schedules (working with the Release Manager)
  • Liaise with partners and the team to align product roadmap with SaaS product roadmaps
  • Deliver end to end solutions taking into account complex component dependencies (working with Solution Architect, Product Design Authority and Partners)
  • Scope releases and larger change initiatives (e.g., phase 3) with the Product Manager, Release Manager and Senior Service Manager
  • Own and run Product Design Authority
  • Manage the product team on matrix management basis
  • Ensure changes are progressed through appropriate change processes within RDG (e.g. change board and enterprise technical design authority)
  • Work with enterprise architecture to ensure that the technology decisions are consistent with enterprise (technical and business) architecture

What experience, skills and knowledge do I need?

Must-haves

• Experienced Product Owner, with demonstrable evidence
• Practical knowledge of Agile methodology and proven implementation. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery
• Ability to assess and manage the risk associated with new delivery, enabling the product to evolve and continue to deliver a reliable and robust service
• Experience with agile delivery, and writing user stories using the INVEST model
• Technical knowledge and demonstrable experience of building and supporting APIs
• Project management experience
• Have operated in a complex stakeholder landscape
• Excellent communication skills and stakeholder management to build alignment around product roadmap and balance competing user needs
• Ability to work with stakeholders from various disciplines and levels of technical understanding to identify solutions to issues
• Experience in retailing / booking engine/ pricing model environment
• Chair the RARS User Group and work with the Release Manager to ensure the User Group approve testing and deployment of Sqills releases
• Run user forums e.g. Feature Prioritisation forum, Product Governance Forum and build and maintain relationships with stakeholders and users of the service (TOCs, Retailers) to align and balance competing user needs

Should-haves

• Managing complex and time critical technical projects with multiple stakeholders
• Successful track record of working with cross-functional/matrix-managed teams
• Knowledge and understanding of rail ticketing or reservation systems
• SaaS experience
• Experience of embedding product teams

Closing date: 5 April 2023

Salary - £30,000

The People Operations Assistant is responsible in providing confidential, professional advice and support throughout the Company, including recruitment, performance management, compensation, training and development and employment legislation. We are looking for a talented HR professional who has the ability to operate in a generalist capacity, with sound employment law knowledge, great people skills and a creative flair. The responsibilities of this role will include supporting our current People Operations Assistant with daily activities such as:

• Act as the first contact point for managers and employees, providing accurate and timely HR information and advice.
• Administration, co-ordination and support of all RDG recruitment activities, including drafting and placement of advertisements, organising and conducting interviews and the co-ordination of the combined vacancy log.
• Administration of new starters, leavers, transfers and contractual changes, including the preparation of contractual documentation and updating the HR database.
• Preparation of the periodic payroll
• Management of all company benefits schemes
• Conduct and prepare staff inductions/new starter inductions
• Provision of statistical and management information reports
• Facilitating and arranging training courses both on and off-site.
• Management of the Recruitment and People & Inclusion team inbox.

This post requires an individual who has genuine people skills, who is adaptable and has the ability to be proactive, methodical and diligent in their approach to work. You should possess a comprehensive knowledge of Microsoft Office packages and possess strong multi-tasking, organisational and prioritisation skills. Previous HR experience and working with an HR system is desirable, but not essential. 

Closing date: 10 April 2023

Salary Scale: £62,500-£85,000 per annum

What is the purpose of this job?

The post holder is accountable for leading the New Technology Introduction team. The role is to support and influence the national roll out of Digital Railway Technologies. The role leads industry in realising the expected benefits of digital signalling and control systems, including; ETCS, Traffic Management (TM) Crew and Stock Systems, Connected Driver Advisory Systems (C-DAS) and GSM-R and system interfaces.  The role has responsibility for;

• ERTMS Fleet Engineer
• ERTMS Driver Training Manager

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

Key Responsibilities:  

• To represent the TOCs in and for the national programmes in respect of Digital Railway, and GSM-R guided by and taking strategic direction from NR and RDG Governance. This requires active participation in workstreams, delivery of agreed remitted activity, active participation at programme level and related meetings.
• Issues that affect TOC businesses, and other industry partners, are notified to members and recorded to ensure that they are actioned as appropriate.
• Provide formal communication via the appropriate RDG groups including the Digital Railway Steering Group, RDG briefs, education and specialist sessions.
• To provide support to the National Joint Rosco Project, First-in Class and other fleet fitment projects for both retrofit and new build.
• To provide subject matter expertise to industry to aid understand how ERTMS and associated system architecture will affect their businesses.
• To support and lead remitted activity undertaken in respect of national GSM-R and ERTMS deployment programmes so that they are carried out to the specification, timescales and cost agreed.
• Lead discussion and obtain funding and remit for the New Technology Introduction team from the Network Rail and alternative sources for specific activity and then managing within budget.
• Responsible for day to day leadership of team members including, but not limited to, carrying out annual reviews, priority setting and review, sign off of expenses, agreement of leave, development.
• Responsible for arranging representation at European Fora for Operations and Command Control Communication and Signalling Technical Specifications for Interoperability and NTSN Mirror Groups.
• Support briefing sessions with ERTMS working Groups (inc Union Engagement).

Who will my key contacts be?

• Working primarily Industry Partnership for Digital Railway, NR, Department for Transport, System Authority, Technical Authority, TOCs, FOCs, related groups.
• RDG colleagues as required.
• Individual TOCs
• RoSCos in the National Joint Rosco Project.
• Heads of Department and Director levels at RSSB
• To foster contacts with European Railways and Organisations including CER and EUG for the purpose of influencing and exchanging information.
• Links to ORR to allow an exchanging information and influencing for the approvals process and other issues as appropriate.
• Links also required with DfT Digital Team for influencing and exchanging information.

What experience, skills and knowledge do I need?

• A degree or equivalent professional qualification
• Member of the IRO or a professional Engineering Institution
• Team/people leadership skills
• A broad knowledge of railway operations, train engineering, infrastructure management, commercial processes and procedures with substantive relevant experience in positions of responsibility leading teams and projects
• Systems Engineering
• Able to write and contribute to concise, structured technical reports and documents.
• Project Management understanding and application
• Software engineering understanding of the principles
• Understanding of the commercial framework and arrangements in respect of the rail industry
• Understand the framework of legislation and standard in respect of rolling stock and Command, Control and Signalling and Operations
• The management of financial budgets
• Communications skills to be able to influence and work within the industry at various levels

Closing date: 11 April 2023

Salary Scale: £46,359 - £60,000 per annum

What is the purpose of this job?

We are currently seeking a Senior PR and Communications Manager for a fixed term contract to cover maternity leave. Our Senior PR and Communications Manager is responsible for implementing the annual National Rail marketing strategy and marketing activities for National Rail products and services (including nationalrail.co.uk, Railcards and 2FOR1 when you travel by train) across owned and earned channels. The role also oversees the marketing content activity and social media, including the line management of the Social Media Manager and a Consumer PR Manager. ​​​​​​​

The Senior PR and Communications Manager role is responsible for implementation of the proactive PR Strategy, generating and delivering of positive coverage for National Rail products and services, including but not limited to Railcards, Advance tickets, Group Save, Season Tickets and 2FOR1 offers when travel by train.

What can I expect to do in this job?

• Developing, managing and implementing a multi-layered PR and communications strategy which includes influencer marketing and content.
• Building brand reputation and promoting product and marketing campaigns, for seasonal launches as well as key product, collaboration, and brand moments.
• Supporting the roll out of new propositions and taking the lead in developing supporting marketing communications.
• Researching, writing and publishing content for product launches, blogs, emails, web pages, Q&As, press releases, scripts and briefs.
• Line management.
• Managing external agencies.
• Delivering and reporting against agreed performance KPIs for awareness, perception and commercial targets. 
• Developing a media relations strategy and pitching to journalists in order to achieve quality placements in print, broadcast and online media.
• Developing and managing brand partnerships to drive positive sentiment, engagement and consideration.
• Collaborating with a marketing team to engage audiences across traditional and new media, as well as building relationships with thought leaders to grow brand awareness.
• Leveraging existing media relationships and cultivating new contacts within consumer media.
• Managing media enquiries and interview requests.
• Overseeing the creation of relevant and engaging digital content.
• Developing strong collaborative working relationships with senior stakeholders.
• Managing PR budgets.
• Proactive and reactive media engagement, as well as crisis management.
• Day to day management of all PR activity.
• Drafting and proof-reading marketing materials.
• Maintaining positive reputation management and mitigating negative sentiment.

What experience, skills and knowledge do I need?

The ideal person will be an experienced PR Manager with a strong track record of implementing a PR and media strategies, building brand awareness, reputation management and ensuring effective media coverage that drives consideration of products and services. They will need to have a sound commercial awareness and demonstrable record of delivering results.  Used to working cross-functionally, they will provide inspiration across teams and be hands-on when necessary to get things done.

Closing date: 12 April 2023

Salary Scale: £39,888 - £51,503 per annum

What is the purpose of this job?

The post holder will be required to demonstrate a high level of initiative and to work with significant autonomy.  Consequently, the post holder will be expected to work without close supervision or guidance but is required to understand the need for collaboration and team working both across RDG and the wider industry.

The post holder will be required to understand complex performance problems which will require the post holder to exercise both personal initiative and sound analysis.  Many of the issues/problems can be addressed using previous experience, but the most complex will mean seeking further advice from colleagues and subject matter experts within RDG teams and/or from industry stakeholders. 

Where issues/problems are of a more complex nature and fall outside of the scope of the post holder’s experience and RDG policy, guidance may be sought from their line manager and/or Head of Operations and/or Director.

The post holder will need to be able to challenge existing industry thinking but also have the ability to influence senior stakeholders’ views to arrive at an agreed position.  This will require the post holder to demonstrate personal credibility, subject matter expertise in the area of performance and to have strong negotiating and influencing skills. 

What can I expect to do in this job?

The post holder will need to work with a wide range of organisations, often at senior level (up to and including managing director), across and beyond the rail sector including:

• Network Rail System Operator
• Network Rail Routes and Regions
• TOCs
• FOCs
• Governments
• ORR
• Transport Focus
• Rail Partners
• RDG and GBRTT staff across all directorates

What experience, skills and knowledge do I need?

• Degree, HND, NVQ 4 qualified or equivalent in relevant subject/relevant formal training, plus some experience in a similar or related role.
• Understanding of train service planning and delivery.  The postholder will have, or be able to develop rapidly, an in-depth understanding of how train services are planned and developed and the respective roles of industry stakeholders.
• Understanding of how the railway is regulated and funded and the incentive frameworks that apply
• ​​​​​​​Understanding of the franchise specification process