While almost every part of our economy and every business is being transformed by technology, for many rail travellers, the orange magstripe ticket is still an all too familiar sight.
John Thomas, Director of Policy at the Rail Delivery Group, explains why Network Rail and train operators pay each other if performance is better or worse than expected – and why headlines about profit from disruption aren’t all that they seem…
The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.
Today (14 November 2018), Paul Plummer, CEO of the Rail Delivery Group, is making a speech to rail industry leaders at the Accelerate Rail conference.
