The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.

Today (14 November 2018), Paul Plummer, CEO of the Rail Delivery Group, is making a speech to rail industry leaders at the Accelerate Rail conference.

5 November 2018 marks the 25th anniversary of the 1993 Railways Act passing which started the partnership between the public and private sectors to run Britain’s railway.

It’s time for bold reform of Britain’s railways.