The Twenty Point Plan

Running trains on time has been our customers’ top priority, whether they are commuter or leisure travellers or businesses that send freight by rail. Meeting this need is of utmost importance for all of us in the rail industry, as running trains on time has a direct impact on customer satisfaction. It is important, for the industry - as well as its stakeholders – to strive for a punctual, reliable and safe service.

The 20 Point Plan is the practitioner-created guide to help businesses deliver improvements in their rolling stock performance through willingly sharing hard-earned knowledge and good practices. The continued evolution of the plan is a visible demonstration of the will that different businesses have in collaborating to meet the challenge of providing reliable, punctual journeys for customers.

The latest issue (Issue 16, October 2024) of the Twenty Point Plan contains updates to subsections within Section 2: Fleet Reliability, reflecting Mp701D as the prime measure of fleet reliability.

Click here to download the latest version of the Twenty Point Plan (Issue 16, October 2024).