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Overview

Overview

Executive
Our boards
Governance

Vacancies
Careers in Rail

Overview

Overview

About us

Essential services

Providing data sources
National Rail Enquiries
Railcards
Customer ticket sales
Real-time train journey information
Rail Data Marketplace
Reservations
Passenger Demand Forecasting Scheme

Putting Customers First

Improving train performance
Customer Information
Accessibility and inclusion

Fares and ticketing

Digital ticketing to more customers
Guide To Retailing
RDG accreditation
Business travel
Reservations

Building a better railway

Overview
Attracting new talent
Sustainability
Violence and Intimidation Against Women and Girls

Celebrating the railway

Overview
World Cup of Stations

What we do

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Rail Staff Travel

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About us
Who we are
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Working at RDG
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What we do

We provide essential services that support better customer experience

Our values

Accountability, support, partnership, inclusion, respect and excellence

Our history

Driving collaboration and leadership across Britain’s rail network

Read about us

Train operating companies

The companies that operate passenger rail services

Owning groups

The companies that fully or jointly own the passenger rail companies

Freight operating companies

The companies that transport goods by rail

Track and infrastructure services

The companies that manages the rail track and signalling systems

Other rail industry links

For related rail supply chain, government and European links

Read about our members

Executive
Meet RDG's Executive Chair, CEO and executive team.

Meet the executive team

Meet our boards
Our board is made up of transport experts from owning groups and infrastructure operators.

Meet RDG board

Governance boards
Collaborative governance driving a better railway for everyone.

Meet our boards

RDG Vacancies10

22
May

Senior PMO Analyst
London, England, United Kingdom

22
May

Operational Resilience Manager
London, England, United Kingdom

Working at RDG

Careers in rail

Apprenticeships

Available for young people and adult learners.

Graduate schemes

The Railway Engineering Graduate Scheme for mechanical or electrical engineering.

More careers in rail

General enquiries
For enquiries not listed on our contact page please use our general contact details.

info@raildeliverygroup.com

020 7841 8000

See all our contact details

Rail Staff Travel
View the rail staff travel page for queries entitlements and applications.

rst@raildeliverygroup.com

020 7841 8274

Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway

Providing data sources

Driving transparency, systems and data across rail

National Rail Enquiries

Your gateway to train times, fares and updates

Railcards

Discounted travel benefits for eligible rail passengers

Customer ticket sales

How to buy tickets and access retail options

Real-time train journey information

Live updates and status for your rail journeys

Rail Data Marketplace

Sharing data to power rail innovation and transparency

Reservations

Booking and managing seats across the rail network

Passenger Demand Forecasting Scheme

Research into demand forecasting issues

Improving train performance

Driving reliability and punctuality across britain’s rail network

Customer Information

Providing clear, accurate updates to support every journey

Accessibility and inclusion

Ensuring accessible, inclusive travel for all rail users

Digital ticketing to more customers

Expanding mobile and smart ticketing across the rail network

Guide To Retailing

Helping retailers sell tickets smarter and more efficiently

RDG accreditation

Setting standards for trusted ticketing and retail partners

Business travel

Custom travel solutions and fares for corporate journeys

Reservations

Booking and managing seats across the rail network

Attracting new talent

Strengthening rail’s future through skills and recruitment efforts

Sustainability

Building a greener, lower-carbon future for railways

Violence and Intimidation Against Women and Girls

A united effort to improve safety and confidence

Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.

Celebrating the railway

World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.

Read about World Cup of Stations
Media
Media centre
Our blog

Could Your Local Station Win Britain’s Most Life-Changing
Station?

Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services

Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays

View our media centre

04
Dec

 International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…

08
Oct

Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…

22
Feb

Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…

07
Nov

Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…

View all blogs

Rail Staff Travel

Benefit types
News
Forms
Guides
Contact us
More from RST

For Safeguarded Employees

For a legacy British Rail or specific carrier colleagues

For Non-Safeguarded Employees

For TOC or specific carrier colleagues

For Network Rail Employees

For Network Rail colleagues

Rail Staff Travel home

Rail Starr Travel Benefit Types

Status Pass Renewal 2026

Status Pass Renewal 2026

This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Status Pass. The preparations for t…

Days Out Guide top offers for May

With school half-term and the second May Bank Holiday weekend coming up, now’s a great time to take advantage of the am…

New FIP member – KMŁ Koleje Małopolskie

From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around…

Discounted travel on Red Funnel Ferries

From 1 May 2026, discounted travel is available on Red Funnel Ferries services from Southampton to Cowes on the Isle of…

View all news

Replacement cards forms

Replace lost, stolen, damaged or faulty cards

Family members forms

Add or declare a spouse, partner or child

Residential travel, season ticket application forms

Request season tickets and residential passes

International travel forms

Apply for International Travel facilities

Change of details forms

Update name, address, contact info or status

Upload or update your photo

View all forms

Rail staff leisure card

Staff Travel guides for holders of the Rail Staff Leisure Card

RST online leisure card

Staff Travel guides for holders of the RST Online Leisure Card

Staff travel card

Staff Travel guides for holders of the Staff Travel Card

Leaving railway employment

Understanding travel facility rules after leaving the rail industry

View all guides

Rail Staff Travel

rst@raildeliverygroup.com
020 7841 8274

See all our contact details

Railway Pensions

csu@railpen.com
0800 012 1117

Complaints

See complaint details

Rules for staff travel use

European rail staff travel information

Travel Irregularities

Reporting and penalties for misuse

Conditions of Issue and Use

Terms and obligations for staff travel

Eligibility of Family Members

Criteria for eligible family members

More RST

Useful Information

Practical travel details

Travel in London

Using staff travel on TFL

Answers to common queries

How we protect your data

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First Floor North,
1 Puddle Dock,
London,
EC4V 3DS
020 7841 8000

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