Accessibility Tools
From 1 April 2026 the National Rail Conditions of Travel Refund Rules are changing. These changes will apply to those using staff-discounted (priv-rate) tickets bought through any retail channel.
The public summary of the changes can be found on the National Rail website here www.nationalrail.co.uk/help-and-assistance/compensation-and-refunds/refunds-change/
There is also a fact sheet with more detail media.raildeliverygroup.com/news/ticket-refund-changes-media-factsheet with information on the exceptional circumstances which may apply.
