About us
About Us
Rail Delivery Group (RDG) partners with Britain’s train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation’s railway running efficiently.
See how RDG helps
you on your journey
What we do
[fa6-solid--quote-left]Rail Delivery Group puts customers at the heart of everything we do.
Our railway connects people and places, creates jobs, boosts the economy, and provides a greener way to travel. Anyone who has travelled by train or booked a journey for friends or family, will have used our services. We are integral to the running of the railway and play a crucial part at every stage of the customer journey.
From journey information, reservations and Railcards to improving performance, safety and accessibility, we drive the services and people that keep the railway moving – making sure we are delivering a better railway for all our customers, now and in the future.
As we embark on a new era for rail, we are enabling important changes to the structure of the industry and how we run the railway to meet customers’ needs. It is now more important than ever that we make sure our services can be relied upon by our customers to get them where they want to be, when they want, and to drive the economic growth the country needs.
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Passenger experience
RDG understands that everyone can, and should, benefit from the railway. Anyone who has travelled by train or booked a journey for friends or family, will have used our services – from real-time information on train services to reserving seats, offering discounted fares through Railcards and helping arrange assistance for customers who need additional support. Our work means passengers get clear information, value for money and a more joined-up experience, whatever journey they’re making. -
Working together
Much of what we do is achieved through joining up with other parts of the railway. As we move towards the creation of Great British Railways (GBR), we are working with colleagues across the industry to put customers at the heart of everything we do. We’re working together to make travel simpler and more flexible – from upgrading digital ticketing and rolling out Pay As You Go, to improving how disruption is communicated and how customers receive updates. We’re also ensuring that people who need additional support when travelling can access it reliably and with confidence. -
Enhancing performance and skills
We’re joining forces with partners across the rail industry to enhance the performance of train services. National initiatives like the Performance Restoration Framework are enabling frontline teams to use data more intelligently, respond faster and plan more effectively, meaning more trains on time, and fewer cancellations. We also equip people across the industry to run the railway – through national training schemes for drivers and engineers, and efforts to strengthen diversity and inclusion across our workforces.
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Safety and security
All of this is underpinned by our commitment to making rail safe, comfortable and secure for everyone. We’re achieving this through joint industry campaigns to tackle harassment, violence against women and girls, and by providing services like Rail to Refuge. -
Shaping the future of rail
As rail evolves, we are enabling important changes to the structure of the industry and how we run the railway to meet customers’ needs. We challenge ourselves and others to work together to do what’s right for customers - from simplifying ticketing to preparing for new governance structures, we’re focused on making sure the network stays responsive, resilient and ready to adapt, whilst looking to the future to deliver a modern, innovative railway. -
National and local partnerships
We’re proud of the role we play in keeping the railway running, whether that is nationally or on a local level through our partnerships with organisations like Community Rail. RDG is at the heart of
Britain’s railway, and we’re committed to making it the best it can be for everyone who uses it, works on it, and depends on it, ensuring we are delivering a better railway, now and in the future.
Our Values
Our values, known as ASPIRE, are Accountability, Support, Partnership, Inclusion, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.
Our activities fall into four broad categories of expertise.
Retail and commercial functions
Customer services
Technology and data
Industry operations
Retail and commercial functions
Customer services
What we do
For more information about our public-facing and B2B services (including National Rail Enquiries and railcards), please go to the What we do section.
About working here
Our values are an integral part of both our recruitment and performance review processes. We celebrate colleagues who demonstrate the values through:
e-Cards
ASPIRE Gold
Annual ASPIRE awards
Our vision
Our mission
Our history
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1993
The Association of Train Operating Companies (ATOC) was set up after privatisation in 1993, to bring together all train companies to preserve and enhance the benefits for passengers of Britain’s national rail network. -
2011
In 2011, one of the recommendations made by the McNulty rail value for money report was that a leadership body be established to take responsibility for coordinating and leading on cross-industry initiatives. The Rail Delivery Group (RDG) was established in June 2011 by the major passenger and freight train operator groups and Network Rail to fulfil this role -
2013
In 2013, the structure of RDG was formalised to ensure that it continued to receive the full commitment of key people and organisations from across the railway industry. This was achieved through the incorporation of a new membership condition into the licences of Network Rail and those passenger and freight operators that operate over the mainline network. -
2016
In October 2016, the single name of Rail Delivery Group was adopted to describe ATOC and RDG. -
2021
In 2021, one recommendation of the Williams-Shapps Plan for Rail was that elements of RDG’s activity should sit within the remit of an arm’s length body. -
2022
In May 2022, Rail Partners was formed to continue advocacy and policy activities previously undertaken by RDG on behalf of members, in advance of RDG’s transfer to Great British Railways.
