Please read this cookie notice (“Notice”) carefully as it contains important information on who we are and how we use cookies and similar technologies on our website.
This notice should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Who we are
We are ATOC Limited, a company registered in England and Wales (Company No. 03069033) and having its registered office located at First Floor North, 1 Puddle Dock, London, EC4V 3DS. ATOC Limited trades as the Rail Delivery Group and is referred to throughout this Notice as “RDG”, "we", "us", or "our".
RDG is the data controller responsible for the use of cookies and similar technologies on our websites, including https://www.raildeliverygroup.com and for processing any personal data collected through those technologies.
We are registered with the UK Information Commissioner’s Office (ICO) under registration number Z5774410.
If you have any questions about our use of cookies or your data protection rights, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to our registered address.
What are cookies
Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, to provide information to the owners of the site, and to improve your user experience. Cookies can also be used to personalise content and advertisements, provide social media features, and analyse traffic.
They often contain information like IP addresses or Unique IDs that make it possible for websites to identify and recall individual users upon repeated visits. Third-party marketing cookies can be used to track users across the Internet in order to serve them targeted, behavioural advertisement.
Under some privacy laws such as the Data Protection Law of the United Kingdom (UK GDPR) and the European General Data Protection regulation (EU GDPR), , websites are not allowed to store cookies on a user’s browser without their clear and affirmative consent.
We use cookies and similar technologies such as web beacons and pixels to:
Enable core website functions;
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Improve user experience;
Comply with legal and security requirements.
Third party cookies
Throughout our websites we may link to other websites owned and operated by third parties to make additional services available to you. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. Where applicable, we ensure appropriate safeguards for international transfers, including SCCs or adequacy decisions. For privacy information relating to these other third-party websites, please consult their notices and policies as appropriate.
Blocking cookies and changing settings
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies which are set on your device, then you can do this through your browser settings; the “Help” function within your browser should tell you how.
Most web browsers allow some control of most cookies through the browser settings, For further information about cookies and how to disable them please go to allaboutcookies.org.
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Updates to this cookies notice
We may update this Notice from time to time. We encourage you to revisit this page regularly to stay informed about our use of cookies.
Contact us
If you have any questions about our use of cookies, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Consent to use cookies
We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested and the operation of our website.
You can change your preferences and / or withdraw your consent by clicking on the ‘COOKIE SETTINGS’ button below.
Rail Delivery Group (RDG) partners with Britain’s train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation’s railway running efficiently.
We are mainly funded through our members, who are the train operating companies that make up the rail industry across Britain, but we also receive income from other stakeholders for some of the services we provide.
We are mainly funded through our members, who are the train operating companies that make up the rail industry across Britain, but we also receive income from other stakeholders for some of the services we provide.
Rail Delivery Group puts customers at the heart of everything we do.
Our railway connects people and places, creates jobs, boosts the economy, and provides a greener way to travel. Anyone who has travelled by train or booked a journey for friends or family, will have used our services. We are integral to the running of the railway and play a crucial part at every stage of the customer journey.
From journey information, reservations and Railcards to improving performance, safety and accessibility, we drive the services and people that keep the railway moving – making sure we are delivering a better railway for all our customers, now and in the future.
As we embark on a new era for rail, we are enabling important changes to the structure of the industry and how we run the railway to meet customers’ needs. It is now more important than ever that we make sure our services can be relied upon by our customers to get them where they want to be, when they want, and to drive the economic growth the country needs.
Customer experience
RDG understands that everyone can, and should, benefit from the railway. Anyone who has travelled by train or booked a journey for friends or family, will have used our services – from real-time information on train services to reserving seats, offering discounted fares through Railcards and helping arrange assistance for customers who need additional support. Our work means passengers get clear information, value for money and a more joined-up experience, whatever journey they’re making.
Working together
Much of what we do is achieved through joining up with other parts of the railway. As we move towards the creation of Great British Railways (GBR), we are working with colleagues across the industry to put customers at the heart of everything we do. We’re working together to make travel simpler and more flexible – from upgrading digital ticketing and rolling out Pay As You Go, to improving how disruption is communicated and how customers receive updates. We’re also ensuring that people who need additional support when travelling can access it reliably and with confidence.
Enhancing performance and skills
We’re joining forces with partners across the rail industry to enhance the performance of train services. National initiatives like the Performance Restoration Framework are enabling frontline teams to use data more intelligently, respond faster and plan more effectively, meaning more trains on time, and fewer cancellations. We also equip people across the industry to run the railway – through national training schemes for drivers and engineers, and efforts to strengthen diversity and inclusion across our workforces.
Safety and security
All of this is underpinned by our commitment to making rail safe, comfortable and secure for everyone. We’re achieving this through joint industry campaigns to tackle harassment, violence against women and girls, and by providing services like Rail to Refuge.
Shaping the future of rail
As rail evolves, we are enabling important changes to the structure of the industry and how we run the railway to meet customers’ needs. We challenge ourselves and others to work together to do what’s right for customers - from simplifying ticketing to preparing for new governance structures, we’re focused on making sure the network stays responsive, resilient and ready to adapt, whilst looking to the future to deliver a modern, innovative railway.
National and local partnerships
We’re proud of the role we play in keeping the railway running, whether that is nationally or on a local level through our partnerships with organisations like Community Rail. RDG is at the heart of
Britain’s railway, and we’re committed to making it the best it can be for everyone who uses it, works on it, and depends on it, ensuring we are delivering a better railway, now and in the future.
Our Values
Our values, known as ASPIRE, are Accountability, Support, Partnership, Inclusion, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.
Our activities fall into four broad categories of expertise.
Retail and commercial functions
Retail fulfilment, fares, commercial management of retailer relationships, running fares and retailing services and systems, engaging with transport authorities, operators and suppliers.
Customer services
Understanding and defining customer needs from both service and marketing perspectives using insight led modelling, marketing research and close engagement with operators and commercial teams, running information and support services and systems, working closely with cross industry stakeholders.
Technology and data
Designing and running central industry systems to support the operations of the railway, integrating systems from Network Rail, Retailers and Operators, improving the security of industry systems, integrating and analysing data and delivering large scale programmes from testing to ongoing service management.
Industry operations
Defining policy and understanding of industry stakeholders needs, co-ordinating industry planning, operational decision making and crisis management through engagement with operators, suppliers, network rail and other partners on rail strategy, policy, engineering, policing, people, stations and network performance.
Retail and commercial functions
Retail fulfilment, fares, commercial management of retailer relationships, running fares and retailing services and systems, engaging with transport authorities, operators and suppliers.
Customer services
Understanding and defining customer needs from both service and marketing perspectives using insight led modelling, marketing research and close engagement with operators and commercial teams, running information and support services and systems, working closely with cross industry stakeholders.
What we do
For more information about our public-facing and B2B services (including National Rail Enquiries and railcards), please go to the What we do section.
Our values are an integral part of both our recruitment and performance review processes. We celebrate colleagues who demonstrate the values through:
e-Cards
a nomination scheme for colleagues who have demonstrated one or more of our values
ASPIRE Gold
a monthly recognition scheme for our star performers
Annual ASPIRE awards
celebrating outstanding demonstration of our values
Our vision
Our vision determines our strategic direction and also reminds us all of why we do what we do and the value we add to the rail industry.
Our mission
Our mission is to add value by bringing together all passenger and freight operators with Network Rail, HS2; and their supply chains to provide further services and support to groups of members.
Our history
1993
The Association of Train Operating Companies (ATOC) was set up after privatisation in 1993, to bring together all train companies to preserve and enhance the benefits for passengers of Britain’s national rail network.
2011
In 2011, one of the recommendations made by the McNulty rail value for money report was that a leadership body be established to take responsibility for coordinating and leading on cross-industry initiatives. The Rail Delivery Group (RDG) was established in June 2011 by the major passenger and freight train operator groups and Network Rail to fulfil this role
2013
In 2013, the structure of RDG was formalised to ensure that it continued to receive the full commitment of key people and organisations from across the railway industry. This was achieved through the incorporation of a new membership condition into the licences of Network Rail and those passenger and freight operators that operate over the mainline network.
2016
In October 2016, the single name of Rail Delivery Group was adopted to describe ATOC and RDG.
2021
In 2021, one recommendation of the Williams-Shapps Plan for Rail was that elements of RDG’s activity should sit within the remit of an arm’s length body.
2022
In May 2022, Rail Partners was formed to continue advocacy and policy activities previously undertaken by RDG on behalf of members, in advance of RDG’s transfer to Great British Railways.
