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Guide To Retailing
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Photo Upload - Feb25 Archive
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What we do

We provide essential services that support better customer experience

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The companies that operate passenger rail services

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The companies that manages the rail track and signalling systems

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For related rail supply chain, government and European links

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Executive
Meet RDG's Executive Chair, CEO and executive team.

Meet the executive team

Meet our boards
Our board is made up of transport experts from owning groups and infrastructure operators.

Meet RDG board

Governance boards
Collaborative governance driving a better railway for everyone.

Meet our boards

RDG Vacancies11

23
Aug

Operational Resourcing Programme Manager - 12m FTC
London, England, United Kingdom

23
Aug

Industry HR Business Partner - 12m FTC
London, England, United Kingdom

Working at RDG

Careers in rail

At School

Gain real railway experience through projects and site visits.

Apprenticeships

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Graduate schemes

The Railway Engineering Graduate Scheme for mechanical or electrical engineering.

Interactive Careers

Explore rail careers and real industry journeys.

General enquiries
For enquiries not listed on our contact page please use our general contact details.

info@raildeliverygroup.com

020 7841 8000

See all our contact details

Rail Staff Travel
View the rail staff travel page for queries entitlements and applications.

rst@raildeliverygroup.com

020 7841 8274

Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway

Providing data sources

Driving transparency, systems and data across rail

National Rail Enquiries

Your gateway to train times, fares and updates

Railcards

Discounted travel benefits for eligible rail passengers

Customer ticket sales

How to buy tickets and access retail options

Real-time train journey information

Live updates and status for your rail journeys

Rail Data Marketplace

Sharing data to power rail innovation and transparency

Reservations

Booking and managing seats across the rail network

Passenger Demand Forecasting Scheme

Research into demand forecasting

Improving train performance

Driving reliability and punctuality across britain’s rail network

Customer Information

Providing clear, accurate updates to support every journey

Accessibility and inclusion

Ensuring accessible, inclusive travel for all rail users

Digital ticketing to more customers

Expanding mobile and smart ticketing across the rail network

Guide To Retailing

Helping retailers sell tickets smarter and more efficiently

RDG accreditation

Setting standards for trusted ticketing and retail partners

Business travel

Custom travel solutions and fares for corporate journeys

Reservations

Booking and managing seats across the rail network

Attracting new talent

Strengthening rail’s future through skills and recruitment efforts

Sustainability

Building a greener, lower-carbon future for railways

Train vs Plane

Comparing rail and air on cost, carbon and convenience

Violence and Intimidation Against Women and Girls

A united effort to improve safety and confidence

Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.

Celebrating the railway

World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.

Read about World Cup of Stations
Media
Media centre
Our blog

Railway acts to protect passengers and staff with new powers to ban repeat offenders

New digital PlusBus ticket enables seamless rail and bus travel

Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls

View our media centre

04
Dec

 International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…

08
Oct

Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…

22
Feb

Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…

07
Nov

Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…

View all blogs

Rail Staff Travel

Benefit types
News
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More from RST

For Safeguarded Employees

For a legacy British Rail or specific carrier colleagues

For Non-Safeguarded Employees

For TOC or specific carrier colleagues

For Network Rail Employees

For Network Rail colleagues

Rail Staff Travel home

Rail Starr Travel Benefit Types

Setting the NR only priv discount on an Oyster Card

Setting the NR only priv discount on an Oyster Card

This news item applies only to non-safeguarded staff who entered rail service after 31 March 1996 and hold the Rail Staff Leisure Card. It does not a…

Rail Staff Leisure Card renewal for 2026/27

This news item only applies to holders of a Rail Staff Leisure Card (non-safeguarded employees). It does not apply to h…

East Somerset Railway

Staff discounted (priv rate) tickets are now available for travel on the East Somerset Railway in Somerset between Cran…

Status Pass Renewal 2026

This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Status…

View all news

Replacement cards forms

Replace lost, stolen, damaged or faulty cards

Family members forms

Add or declare a spouse, partner or child

Residential travel, season ticket application forms

Request season tickets and residential passes

International travel forms

Apply for International Travel facilities

Change of details forms

Update name, address, contact info or status

Upload or update your photo

View all forms

Rail staff leisure card

Staff Travel guides for holders of the Rail Staff Leisure Card

RST online leisure card

Staff Travel guides for holders of the RST Online Leisure Card

Staff travel card

Staff Travel guides for holders of the Staff Travel Card

Leaving railway employment

Understanding travel facility rules after leaving the rail industry

View all guides

Rail Staff Travel

rst@raildeliverygroup.com
020 7841 8274

See all our contact details

Railway Pensions

csu@railpen.com
0800 012 1117

Complaints

See complaint details

Rules for staff travel use

European rail staff travel information

Travel Irregularities

Reporting and penalties for misuse

Conditions of Issue and Use

Terms and obligations for staff travel

Eligibility of Family Members

Criteria for eligible family members

More RST

Useful Information

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Travel in London

Using staff travel on TFL

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