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ERTMS and Digital Systems Lead
London, England, United Kingdom
15
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Project Manager - Railcard Retailing
London, England, United Kingdom
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What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
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Reservations
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Passenger Demand Forecasting Scheme
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Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
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Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
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Reservations
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Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
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Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
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Media
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Our blog
Could Your Local Station Win Britain’s Most Life-Changing
Station?
Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services
Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
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Rail Staff Travel home
Status Pass Renewal 2026
14 May 2026
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Status Pass. The preparations for t…
14
May
Days Out Guide top offers for May
With school half-term and the second May Bank Holiday weekend coming up, now’s a great time to take advantage of the am…
14
May
New FIP member – KMŁ Koleje Małopolskie
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around…
30
Apr
Discounted travel on Red Funnel Ferries
From 1 May 2026, discounted travel is available on Red Funnel Ferries services from Southampton to Cowes on the Isle of…
View all news
Replacement cards forms
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
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Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
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0800 012 1117
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Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
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- Approved Codes of Practice and Guidance Notes
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Documents
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Date
pdf
Season Ticket New Trial of Third Party Season Ticket Retailing Variation Template 200426
( pdf, 364 KB )
(114 downloads)
22nd Apr 2026
pdf
Modern Slavery Statement
( pdf, 80 KB )
(8716 downloads)
28th May 2024
pdf
Rail fares explained
( pdf, 9.71 MB )
(3562 downloads)
28th Nov 2019
pdf
Rail fares explained v2
( pdf, 3.00 MB )
(1938 downloads)
12th Aug 2019
pdf
Mystery shopping report 2018: summary
( pdf, 319 KB )
(2090 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: ticket office sales
( pdf, 577 KB )
(2312 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: online ticket sales
( pdf, 535 KB )
(2497 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: TVM ticket sales
( pdf, 418 KB )
(2063 downloads)
20th Dec 2018
pdf
PIDD-29 Waves 7 to 10 research findings: interim report
( pdf, 1.64 MB )
(2417 downloads)
10th Dec 2018
pdf
'Easier fares' consultation results: a report by SYSTRA for RDG
( pdf, 3.99 MB )
(2660 downloads)
19th Oct 2018
pdf
ORR Market Study: letter of commitment from Rail Delivery Group Limited
( pdf, 425 KB )
(1871 downloads)
13th Sep 2018
pdf
RDG letter for ORR Market Study into the supply of ticket vending machines and ticket gates
( pdf, 425 KB )
(1956 downloads)
13th Sep 2018
pdf
RDG appendix for ORR Market Study into the supply of ticket vending machines and ticket gates
( pdf, 298 KB )
(1992 downloads)
13th Sep 2018
pdf
International rail freight post-Brexit: a report by Transport Advisory for RDG
( pdf, 4.08 MB )
(2338 downloads)
08th Aug 2018
pdf
Joint rail data action plan: addressing barriers to make better use of rail data
( pdf, 191 KB )
(2495 downloads)
08th Aug 2018
pdf
RDG-CSC-NTI-001 Common System Capabilities - Stock and Crew v1.0
( pdf, 509 KB )
(5752 downloads)
06th Aug 2018
pdf
Year of Engineering activity book
( pdf, 5.31 MB )
(1985 downloads)
22nd Jul 2018
pdf
In partnership for Britain's prosperity: South East London and Kent
( pdf, 7.53 MB )
(2177 downloads)
19th Jun 2018
pdf
Transformational partnerships: national station improvement programme
( pdf, 9.46 MB )
(2131 downloads)
14th Jun 2018
pdf
Network Rail payment rates: request to ORR for approval
( pdf, 228 KB )
(2057 downloads)
12th Jun 2018
pdf
Rail freight: working for Britain
( pdf, 2.08 MB )
(2333 downloads)
07th Jun 2018
pdf
Network Rail payment rates: independent audit report
( pdf, 1.83 MB )
(2226 downloads)
07th Jun 2018
pdf
Schedule 8 Phase 1 parameters: ORR decision letter
( pdf, 221 KB )
(1728 downloads)
01st Jun 2018
pdf
Network Rail payment rates: request to TOCs and NR for approval
( pdf, 386 KB )
(1751 downloads)
29th May 2018
pdf
Towards a future fares strategy: a report by KPMG on behalf of RDG
( pdf, 275 KB )
(1837 downloads)
10th May 2018
pdf
Long term passenger rolling stock strategy for the rail industry (6th edition)
( pdf, 1.54 MB )
(2592 downloads)
22nd Mar 2018
pdf
Community rail and social inclusion: a report by ACoRP
( pdf, 5.82 MB )
(2735 downloads)
21st Mar 2018
pdf
Local economic benefits of station investment: report by Steer Davies Gleave for RDG
( pdf, 2.51 MB )
(1920 downloads)
19th Mar 2018
pdf
In partnership for Britain's prosperity: West of England
( pdf, 7.62 MB )
(1851 downloads)
19th Mar 2018
pdf
Brexit and the rail industry: policy asks
( pdf, 247 KB )
(3774 downloads)
06th Mar 2018
pdf
Working together for Britain's prosperity (House Magazine article)
( pdf, 2.57 MB )
(2024 downloads)
01st Mar 2018
pdf
Station car parking good practice guide
( pdf, 4.05 MB )
(11163 downloads)
28th Feb 2018
pdf
George Bradshaw Address 2018
( pdf, 3.25 MB )
(1885 downloads)
27th Feb 2018
pdf
What makes Britain's railways great? A European comparison
( pdf, 678 KB )
(2328 downloads)
15th Feb 2018
pdf
Action plan for information on rail fares and ticketing: implementation details
( pdf, 1.79 MB )
(2513 downloads)
14th Feb 2018
pdf
Request to ORR for approval of Phase 1 parameters
( pdf, 246 KB )
(1794 downloads)
05th Feb 2018
pdf
Network Rail payment rates: submission to ORR from the revenue sub group
( pdf, 613 KB )
(1801 downloads)
02nd Feb 2018
pdf
Managing low adhesion - AWS manual Issue 6
( pdf, 6.42 MB )
(25798 downloads)
24th Jan 2018
pdf
Independent audit report for Phase 1
( pdf, 4.21 MB )
(1976 downloads)
12th Jan 2018
pdf
Request to TOCs and NR for approval of Phase 1 parameters
( pdf, 125 KB )
(1668 downloads)
12th Jan 2018
pdf
Railway political map
( pdf, 13.00 MB )
(3432 downloads)
01st Jan 2018
pdf
PIDD-29 Waves 3 to 6 research findings (October 2016 - September 2017)
( pdf, 1.46 MB )
(1888 downloads)
20th Dec 2017
pdf
Partnership railway’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.45 MB )
(1902 downloads)
04th Dec 2017
pdf
Mystery shopping report 2017: ticket office sales
( pdf, 4.21 MB )
(2431 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: online ticket sales
( pdf, 3.74 MB )
(2071 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: TVM ticket sales
( pdf, 831 KB )
(2255 downloads)
01st Dec 2017
pdf
National rail passenger operators’ map
( pdf, 1.21 MB )
(1955 downloads)
01st Dec 2017
pdf
Consultant’s final report for Phase 1
( pdf, 429 KB )
(2161 downloads)
15th Nov 2017
pdf
In partnership for Britain's prosperity
( pdf, 15.79 MB )
(2188 downloads)
30th Oct 2017
pdf
Investment in rail: the economic benefits: a report for RDG by Oxera
( pdf, 59 KB )
(2126 downloads)
30th Oct 2017
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