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RDG Vacancies
8
21
Jul
Customer Information Development Manager
London, England, United Kingdom
21
Jul
Policing & Security Strategy Manager 12M Maternity Cover
London, England, United Kingdom
Working at RDG
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Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
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Driving transparency, systems and data across rail
National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
Discounted travel benefits for eligible rail passengers
Customer ticket sales
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Real-time train journey information
Live updates and status for your rail journeys
Rail Data Marketplace
Sharing data to power rail innovation and transparency
Reservations
Booking and managing seats across the rail network
Passenger Demand Forecasting Scheme
Research into demand forecasting issues
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Reservations
Booking and managing seats across the rail network
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Railway acts to protect passengers and staff with new powers to ban repeat offenders
New digital PlusBus ticket enables seamless rail and bus travel
Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
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Rail Staff Travel home
Rail Staff Leisure Card renewal for 2026/27
16 July 2026
This news item only applies to holders of a Rail Staff Leisure Card (non-safeguarded employees). It does not apply to holders of a Staff Travel Card…
14
Jul
East Somerset Railway
Staff discounted (priv rate) tickets are now available for travel on the East Somerset Railway in Somerset between Cran…
26
May
Status Pass Renewal 2026
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Status…
14
May
Days Out Guide top offers for May
With school half-term and the second May Bank Holiday weekend coming up, now’s a great time to take advantage of the am…
View all news
Replacement cards forms
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
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Railway Pensions
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0800 012 1117
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European rail staff travel information
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Useful Information
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Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
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Publications
- Approved Codes of Practice and Guidance Notes
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- - - WebFormConfPages
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Documents
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pdf
Season Ticket New Trial of Third Party Season Ticket Retailing Variation Template 200426
( pdf, 364 KB )
(302 downloads)
22nd Apr 2026
pdf
Modern Slavery Statement
( pdf, 113 KB )
(10819 downloads)
28th May 2024
pdf
Rail fares explained
( pdf, 9.71 MB )
(3680 downloads)
28th Nov 2019
pdf
Rail fares explained v2
( pdf, 3.00 MB )
(2061 downloads)
12th Aug 2019
pdf
Mystery shopping report 2018: summary
( pdf, 319 KB )
(2232 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: ticket office sales
( pdf, 577 KB )
(2462 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: online ticket sales
( pdf, 535 KB )
(2648 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: TVM ticket sales
( pdf, 418 KB )
(2217 downloads)
20th Dec 2018
pdf
PIDD-29 Waves 7 to 10 research findings: interim report
( pdf, 1.64 MB )
(2568 downloads)
10th Dec 2018
pdf
'Easier fares' consultation results: a report by SYSTRA for RDG
( pdf, 3.99 MB )
(2820 downloads)
19th Oct 2018
pdf
ORR Market Study: letter of commitment from Rail Delivery Group Limited
( pdf, 425 KB )
(1968 downloads)
13th Sep 2018
pdf
RDG letter for ORR Market Study into the supply of ticket vending machines and ticket gates
( pdf, 425 KB )
(2083 downloads)
13th Sep 2018
pdf
RDG appendix for ORR Market Study into the supply of ticket vending machines and ticket gates
( pdf, 298 KB )
(2105 downloads)
13th Sep 2018
pdf
International rail freight post-Brexit: a report by Transport Advisory for RDG
( pdf, 4.08 MB )
(2472 downloads)
08th Aug 2018
pdf
Joint rail data action plan: addressing barriers to make better use of rail data
( pdf, 191 KB )
(2644 downloads)
08th Aug 2018
pdf
RDG-CSC-NTI-001 Common System Capabilities - Stock and Crew v1.0
( pdf, 509 KB )
(5923 downloads)
06th Aug 2018
pdf
Year of Engineering activity book
( pdf, 5.31 MB )
(2099 downloads)
22nd Jul 2018
pdf
In partnership for Britain's prosperity: South East London and Kent
( pdf, 7.53 MB )
(2280 downloads)
19th Jun 2018
pdf
Transformational partnerships: national station improvement programme
( pdf, 9.46 MB )
(2222 downloads)
14th Jun 2018
pdf
Network Rail payment rates: request to ORR for approval
( pdf, 228 KB )
(2175 downloads)
12th Jun 2018
pdf
Rail freight: working for Britain
( pdf, 2.08 MB )
(2481 downloads)
07th Jun 2018
pdf
Network Rail payment rates: independent audit report
( pdf, 1.83 MB )
(2405 downloads)
07th Jun 2018
pdf
Schedule 8 Phase 1 parameters: ORR decision letter
( pdf, 221 KB )
(1838 downloads)
01st Jun 2018
pdf
Network Rail payment rates: request to TOCs and NR for approval
( pdf, 386 KB )
(1875 downloads)
29th May 2018
pdf
Towards a future fares strategy: a report by KPMG on behalf of RDG
( pdf, 275 KB )
(1945 downloads)
10th May 2018
pdf
Long term passenger rolling stock strategy for the rail industry (6th edition)
( pdf, 1.54 MB )
(2757 downloads)
22nd Mar 2018
pdf
Community rail and social inclusion: a report by ACoRP
( pdf, 5.82 MB )
(2864 downloads)
21st Mar 2018
pdf
Local economic benefits of station investment: report by Steer Davies Gleave for RDG
( pdf, 2.51 MB )
(2029 downloads)
19th Mar 2018
pdf
In partnership for Britain's prosperity: West of England
( pdf, 7.62 MB )
(1973 downloads)
19th Mar 2018
pdf
Brexit and the rail industry: policy asks
( pdf, 247 KB )
(3925 downloads)
06th Mar 2018
pdf
Working together for Britain's prosperity (House Magazine article)
( pdf, 2.57 MB )
(2132 downloads)
01st Mar 2018
pdf
Station car parking good practice guide
( pdf, 4.05 MB )
(11428 downloads)
28th Feb 2018
pdf
George Bradshaw Address 2018
( pdf, 3.25 MB )
(1969 downloads)
27th Feb 2018
pdf
What makes Britain's railways great? A European comparison
( pdf, 678 KB )
(2464 downloads)
15th Feb 2018
pdf
Action plan for information on rail fares and ticketing: implementation details
( pdf, 1.79 MB )
(2727 downloads)
14th Feb 2018
pdf
Request to ORR for approval of Phase 1 parameters
( pdf, 246 KB )
(1905 downloads)
05th Feb 2018
pdf
Network Rail payment rates: submission to ORR from the revenue sub group
( pdf, 613 KB )
(1912 downloads)
02nd Feb 2018
pdf
Managing low adhesion - AWS manual Issue 6
( pdf, 6.42 MB )
(26101 downloads)
24th Jan 2018
pdf
Independent audit report for Phase 1
( pdf, 4.21 MB )
(2088 downloads)
12th Jan 2018
pdf
Request to TOCs and NR for approval of Phase 1 parameters
( pdf, 125 KB )
(1784 downloads)
12th Jan 2018
pdf
Railway political map
( pdf, 13.00 MB )
(3563 downloads)
01st Jan 2018
pdf
PIDD-29 Waves 3 to 6 research findings (October 2016 - September 2017)
( pdf, 1.46 MB )
(2023 downloads)
20th Dec 2017
pdf
Partnership railway’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.45 MB )
(2010 downloads)
04th Dec 2017
pdf
Mystery shopping report 2017: ticket office sales
( pdf, 4.21 MB )
(2564 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: online ticket sales
( pdf, 3.74 MB )
(2173 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: TVM ticket sales
( pdf, 831 KB )
(2374 downloads)
01st Dec 2017
pdf
National rail passenger operators’ map
( pdf, 1.21 MB )
(2048 downloads)
01st Dec 2017
pdf
Consultant’s final report for Phase 1
( pdf, 429 KB )
(2293 downloads)
15th Nov 2017
pdf
In partnership for Britain's prosperity
( pdf, 15.79 MB )
(2322 downloads)
30th Oct 2017
pdf
Investment in rail: the economic benefits: a report for RDG by Oxera
( pdf, 59 KB )
(2246 downloads)
30th Oct 2017
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