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QA Technical Analyst 12M FTC
London, England, United Kingdom
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London, United Kingdom
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What we do
Essential services
Putting Customers First
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Reservations
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Passenger Demand Forecasting Scheme
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Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
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Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
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Reservations
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Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
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Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
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Media
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Our blog
Railway acts to protect passengers and staff with new powers to ban repeat offenders
New digital PlusBus ticket enables seamless rail and bus travel
Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
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Rail Staff Travel home
Status Pass Renewal 2026
26 May 2026
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Status Pass. The preparations for t…
14
May
Days Out Guide top offers for May
With school half-term and the second May Bank Holiday weekend coming up, now’s a great time to take advantage of the am…
14
May
New FIP member – KMŁ Koleje Małopolskie
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around…
30
Apr
Discounted travel on Red Funnel Ferries
From 1 May 2026, discounted travel is available on Red Funnel Ferries services from Southampton to Cowes on the Isle of…
View all news
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
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Rail Staff Travel
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020 7841 8274
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Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
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Publications
- Approved Codes of Practice and Guidance Notes
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Documents
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pdf
Season Ticket New Trial of Third Party Season Ticket Retailing Variation Template 200426
( pdf, 364 KB )
(215 downloads)
22nd Apr 2026
pdf
Modern Slavery Statement
( pdf, 80 KB )
(9901 downloads)
28th May 2024
pdf
Rail fares explained
( pdf, 9.71 MB )
(3620 downloads)
28th Nov 2019
pdf
Rail fares explained v2
( pdf, 3.00 MB )
(2000 downloads)
12th Aug 2019
pdf
Mystery shopping report 2018: summary
( pdf, 319 KB )
(2164 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: ticket office sales
( pdf, 577 KB )
(2380 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: online ticket sales
( pdf, 535 KB )
(2587 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: TVM ticket sales
( pdf, 418 KB )
(2133 downloads)
20th Dec 2018
pdf
PIDD-29 Waves 7 to 10 research findings: interim report
( pdf, 1.64 MB )
(2492 downloads)
10th Dec 2018
pdf
'Easier fares' consultation results: a report by SYSTRA for RDG
( pdf, 3.99 MB )
(2739 downloads)
19th Oct 2018
pdf
ORR Market Study: letter of commitment from Rail Delivery Group Limited
( pdf, 425 KB )
(1917 downloads)
13th Sep 2018
pdf
RDG letter for ORR Market Study into the supply of ticket vending machines and ticket gates
( pdf, 425 KB )
(2013 downloads)
13th Sep 2018
pdf
RDG appendix for ORR Market Study into the supply of ticket vending machines and ticket gates
( pdf, 298 KB )
(2055 downloads)
13th Sep 2018
pdf
International rail freight post-Brexit: a report by Transport Advisory for RDG
( pdf, 4.08 MB )
(2405 downloads)
08th Aug 2018
pdf
Joint rail data action plan: addressing barriers to make better use of rail data
( pdf, 191 KB )
(2569 downloads)
08th Aug 2018
pdf
RDG-CSC-NTI-001 Common System Capabilities - Stock and Crew v1.0
( pdf, 509 KB )
(5835 downloads)
06th Aug 2018
pdf
Year of Engineering activity book
( pdf, 5.31 MB )
(2046 downloads)
22nd Jul 2018
pdf
In partnership for Britain's prosperity: South East London and Kent
( pdf, 7.53 MB )
(2226 downloads)
19th Jun 2018
pdf
Transformational partnerships: national station improvement programme
( pdf, 9.46 MB )
(2180 downloads)
14th Jun 2018
pdf
Network Rail payment rates: request to ORR for approval
( pdf, 228 KB )
(2114 downloads)
12th Jun 2018
pdf
Rail freight: working for Britain
( pdf, 2.08 MB )
(2420 downloads)
07th Jun 2018
pdf
Network Rail payment rates: independent audit report
( pdf, 1.83 MB )
(2317 downloads)
07th Jun 2018
pdf
Schedule 8 Phase 1 parameters: ORR decision letter
( pdf, 221 KB )
(1788 downloads)
01st Jun 2018
pdf
Network Rail payment rates: request to TOCs and NR for approval
( pdf, 386 KB )
(1805 downloads)
29th May 2018
pdf
Towards a future fares strategy: a report by KPMG on behalf of RDG
( pdf, 275 KB )
(1901 downloads)
10th May 2018
pdf
Long term passenger rolling stock strategy for the rail industry (6th edition)
( pdf, 1.54 MB )
(2692 downloads)
22nd Mar 2018
pdf
Community rail and social inclusion: a report by ACoRP
( pdf, 5.82 MB )
(2804 downloads)
21st Mar 2018
pdf
Local economic benefits of station investment: report by Steer Davies Gleave for RDG
( pdf, 2.51 MB )
(1979 downloads)
19th Mar 2018
pdf
In partnership for Britain's prosperity: West of England
( pdf, 7.62 MB )
(1908 downloads)
19th Mar 2018
pdf
Brexit and the rail industry: policy asks
( pdf, 247 KB )
(3847 downloads)
06th Mar 2018
pdf
Working together for Britain's prosperity (House Magazine article)
( pdf, 2.57 MB )
(2083 downloads)
01st Mar 2018
pdf
Station car parking good practice guide
( pdf, 4.05 MB )
(11315 downloads)
28th Feb 2018
pdf
George Bradshaw Address 2018
( pdf, 3.25 MB )
(1932 downloads)
27th Feb 2018
pdf
What makes Britain's railways great? A European comparison
( pdf, 678 KB )
(2405 downloads)
15th Feb 2018
pdf
Action plan for information on rail fares and ticketing: implementation details
( pdf, 1.79 MB )
(2605 downloads)
14th Feb 2018
pdf
Request to ORR for approval of Phase 1 parameters
( pdf, 246 KB )
(1856 downloads)
05th Feb 2018
pdf
Network Rail payment rates: submission to ORR from the revenue sub group
( pdf, 613 KB )
(1860 downloads)
02nd Feb 2018
pdf
Managing low adhesion - AWS manual Issue 6
( pdf, 6.42 MB )
(25979 downloads)
24th Jan 2018
pdf
Independent audit report for Phase 1
( pdf, 4.21 MB )
(2037 downloads)
12th Jan 2018
pdf
Request to TOCs and NR for approval of Phase 1 parameters
( pdf, 125 KB )
(1724 downloads)
12th Jan 2018
pdf
Railway political map
( pdf, 13.00 MB )
(3495 downloads)
01st Jan 2018
pdf
PIDD-29 Waves 3 to 6 research findings (October 2016 - September 2017)
( pdf, 1.46 MB )
(1948 downloads)
20th Dec 2017
pdf
Partnership railway’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.45 MB )
(1960 downloads)
04th Dec 2017
pdf
Mystery shopping report 2017: ticket office sales
( pdf, 4.21 MB )
(2500 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: online ticket sales
( pdf, 3.74 MB )
(2127 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: TVM ticket sales
( pdf, 831 KB )
(2317 downloads)
01st Dec 2017
pdf
National rail passenger operators’ map
( pdf, 1.21 MB )
(1999 downloads)
01st Dec 2017
pdf
Consultant’s final report for Phase 1
( pdf, 429 KB )
(2231 downloads)
15th Nov 2017
pdf
In partnership for Britain's prosperity
( pdf, 15.79 MB )
(2248 downloads)
30th Oct 2017
pdf
Investment in rail: the economic benefits: a report for RDG by Oxera
( pdf, 59 KB )
(2192 downloads)
30th Oct 2017
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