Accessibility Tools
Invert colors
Monochrome
Dark contrast
Light contrast
Low saturation
High saturation
Highlight links
Highlight headings
Screen reader
Read mode
Content scaling
100
%
Font size
100
%
Line height
100
%
Letter spacing
100
%
Skip to main content
About us
Who we are
Overview
Our members
Overview
Meet the team
Executive
Our boards
Governance
Working at RDG
Vacancies
Careers in Rail
Events
Overview
Contact us
Overview
About us
What we do
Essential services
Providing data sources
National Rail Enquiries
Railcards
Customer ticket sales
Real-time train journey information
Rail Data Marketplace
Reservations
Putting Customers First
Improving train performance
Customer Information
Accessibility and inclusion
Fares and ticketing
Digital ticketing to more customers
Guide To Retailing
RDG accreditation
Business travel
Reservations
Building a better railway
Overview
Attracting new talent
Sustainability
Celebrating the railway
Overview
World Cup of Stations
What we do
Media
Media centre
Rail events
Our blog
Rail Staff Travel
Home
News
Forms
Guides
Restrictions
Europe and FIP
Travel Irregularities
Conditions of Issue and Use
Eligibility of Family Members
Useful Information
Travel in London
FAQs
Contact
Other Contacts
Privacy
For Safeguarded Employees
For Non-Safeguarded Employees
For Network Rail Employees
About us
Who we are
Our members
Meet the team
Working at RDG
Contact us
What we do
We provide essential services that support better customer experience
Our values
Accountability, support, partnership, inclusion, respect and excellence
Our history
Driving collaboration and leadership across Britain’s rail network
Read about us
Train operating companies
The companies that operate passenger rail services
Owning groups
The companies that fully or jointly own the passenger rail companies
Freight operating companies
The companies that transport goods by rail
Track and infrastructure services
The companies that manages the rail track and signalling systems
Other rail industry links
For related rail supply chain, government and European links
Read about our members
Executive
Meet RDG's Executive Chair, CEO and executive team.
Meet the executive team
Meet our boards
Our board is made up of transport experts from owning groups and infrastructure operators.
Meet RDG board
Governance boards
Collaborative governance driving a better railway for everyone.
Meet our boards
RDG Vacancies
7
19
Mar
Policy Manager
London, England, United Kingdom
19
Mar
Credit Control and Settlement Support
London, England, United Kingdom
Working at RDG
Careers in rail
Apprenticeships
Available for young people and adult learners.
Graduate schemes
The Railway Engineering Graduate Scheme for mechanical or electrical engineering.
More careers in rail
General enquiries
For enquiries not listed on our
contact page
please use our general contact details.
info@raildeliverygroup.com
020 7841 8000
See all our contact details
Rail Staff Travel
View the
rail staff travel page
for queries entitlements and applications.
rst@raildeliverygroup.com
020 7841 8274
Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
Providing data sources
Driving transparency, systems and data across rail
National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
Discounted travel benefits for eligible rail passengers
Customer ticket sales
How to buy tickets and access retail options
Real-time train journey information
Live updates and status for your rail journeys
Rail Data Marketplace
Sharing data to power rail innovation and transparency
Reservations
Booking and managing seats across the rail network
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Reservations
Booking and managing seats across the rail network
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Could Your Local Station Win Britain’s Most Life-Changing
Station?
Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services
Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
Benefit types
News
Forms
Guides
Contact us
More from RST
For Safeguarded Employees
For a legacy British Rail or specific carrier colleagues
For Non-Safeguarded Employees
For TOC or specific carrier colleagues
For Network Rail Employees
For Network Rail colleagues
Rail Staff Travel home
Lumo West Coast services
17 March 2026
Open access operator First Lumo Stirling is expected to launch new Lumo West Coast services in Spring 2026 from London Euston, calling at Milton Keyn…
12
Mar
New FIP member – KMŁ Koleje Małopolskie
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around…
12
Mar
Staff Travel Card renewal for 2026/27
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Staff T…
06
Mar
Seat Reservations on EMR InterCity services
East Midlands Railway have provided the following update: During March and April, we plan to increase the number of ou…
View all news
Replacement cards forms
Replace lost, stolen, damaged or faulty cards
Family members forms
Add or declare a spouse, partner or child
Residential travel, season ticket application forms
Request FIP cards, coupons, duty or non-FIP travel
International travel forms
Apply for International Travel facilities
Change of details forms
Update name, address, contact info or status
Photo upload
Upload or update your photo
View all forms
Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
See all our contact details
Railway Pensions
csu@railpen.com
0800 012 1117
Complaints
See complaint details
Restrictions
Rules for staff travel use
Europe and FIP
European rail staff travel information
Travel Irregularities
Reporting and penalties for misuse
Conditions of Issue and Use
Terms and obligations for staff travel
Eligibility of Family Members
Criteria for eligible family members
More RST
Useful Information
Practical travel details
Travel in London
Using staff travel on TFL
FAQs
Answers to common queries
Privacy
How we protect your data
Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
Archive
Folder
Archive
Search
Category
Publications
- Approved Codes of Practice and Guidance Notes
- - Archive
- - 20 Point Plan Guide
- Archive
- - Cycle-Rail Awards
- - Station travel plans
- Consultation responses
- - PR18 responses
- - Submissions to the Williams Review
- Rail Data Marketplace
- RDG Board meetings
- - Papers from Stations Summit 2021
- - National Task Force action points
- - Planning Oversight Group minutes
- - Schedule 8 Recalibration Working Group
- - Papers from Stations Summit 2014
- - Papers from Stations Summit 2015
- - Papers from Stations Summit 2016
- - Papers from Stations Summit 2018
- - Papers from Stations Summit 2019
- - Technical Leadership Group
- Services
- - Rail Settlement Plan, including Accreditation
- - Rail Staff Travel
- - - WebFormConfPages
- - Schedule 8 Recalibration Working Group papers
Folder
Cycle-Rail Awards
Folder
Station travel plans
Documents
Order by
Title Alphabetical
Title Reverse Alphabetical
Most Recent First
Oldest First
Most popular first
Last modified first
Toggle
Title
Date
pdf
PIDD-29 Waves 3 to 6 research findings (October 2016 - September 2017)
( pdf, 1.46 MB )
(1750 downloads)
20th Dec 2017
pdf
Partnership railway’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.45 MB )
(1790 downloads)
04th Dec 2017
pdf
Mystery shopping report 2017: ticket office sales
( pdf, 4.21 MB )
(2319 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: online ticket sales
( pdf, 3.74 MB )
(1945 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: TVM ticket sales
( pdf, 831 KB )
(2142 downloads)
01st Dec 2017
pdf
National rail passenger operators’ map
( pdf, 1.21 MB )
(1851 downloads)
01st Dec 2017
pdf
Consultant’s final report for Phase 1
( pdf, 429 KB )
(1996 downloads)
15th Nov 2017
pdf
In partnership for Britain's prosperity
( pdf, 15.79 MB )
(2069 downloads)
30th Oct 2017
pdf
Investment in rail: the economic benefits: a report for RDG by Oxera
( pdf, 59 KB )
(2004 downloads)
30th Oct 2017
pdf
Rail border controls post-Brexit: US and Canada study visit
( pdf, 1.02 MB )
(1914 downloads)
18th Sep 2017
pdf
Brexit labour and skills: RDG Briefing Note
( pdf, 1008 KB )
(1894 downloads)
15th Sep 2017
pdf
The European Union (Withdrawal) Bill: RDG Briefing Note
( pdf, 777 KB )
(1526 downloads)
13th Sep 2017
pdf
Regenerating Britain's railway stations: six case studies
( pdf, 2.21 MB )
(1880 downloads)
21st Jun 2017
pdf
Regenerating Britain’s railway stations: a six-point plan
( pdf, 1015 KB )
(1755 downloads)
21st Jun 2017
pdf
RAIL article by Paul Plummer
( pdf, 421 KB )
(1561 downloads)
17th Jun 2017
pdf
The contribution of rail to the UK economy 2017: a report for RDG by Oxera
( pdf, 1.94 MB )
(1639 downloads)
15th Jun 2017
pdf
The future for rail: Chris Burchell speech at the National Rail Conference 15 June 2017
( pdf, 465 KB )
(1501 downloads)
15th Jun 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 466 KB )
(1431 downloads)
05th Jun 2017
pdf
PIDD-29 research findings: Year 1 report (May 2017)
( pdf, 1.32 MB )
(1635 downloads)
23rd May 2017
pdf
Our standard terms and conditions for the purchase of goods and services
( pdf, 262 KB )
(1644 downloads)
18th May 2017
pdf
Leading health and safety on Britain’s railway: a strategy for working together (Issue 2)
( pdf, 3.60 MB )
(1824 downloads)
16th May 2017
pdf
Community stations: innovative community uses for railway stations and land (ACoRP sponsored by RDG)
( pdf, 4.69 MB )
(1783 downloads)
11th May 2017
pdf
Brexit and trade in goods and services for rail: RDG Briefing Note
( pdf, 2.68 MB )
(1840 downloads)
03rd May 2017
pdf
Project Finance - Bringing more private delivery and investment into the rail industry
( pdf, 935 KB )
(1749 downloads)
14th Mar 2017
pdf
Long term passenger rolling stock strategy for the rail industry (5th edition)
( pdf, 1.69 MB )
(3279 downloads)
10th Mar 2017
pdf
George Bradshaw Address 2017
( pdf, 466 KB )
(1319 downloads)
28th Feb 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 474 KB )
(1677 downloads)
10th Feb 2017
pdf
Scotland’s rail infrastructure: the rail industry’s advice for 2019 onwards
( pdf, 2.61 MB )
(2818 downloads)
02nd Feb 2017
pdf
Rail cyber security strategy
( pdf, 2.22 MB )
(9615 downloads)
11th Jan 2017
pdf
Ticket vending machines: ten point improvement plan
( pdf, 419 KB )
(1569 downloads)
12th Dec 2016
pdf
Ticket vending machines: design guidelines
( pdf, 752 KB )
(4674 downloads)
12th Dec 2016
pdf
Mystery shopping report 2016: ticket office sales
( pdf, 1.37 MB )
(1890 downloads)
08th Dec 2016
pdf
Mystery shopping report 2016: online ticket sales
( pdf, 1014 KB )
(1502 downloads)
01st Dec 2016
pdf
Mystery shopping report 2016: TVM ticket sales
( pdf, 891 KB )
(1664 downloads)
01st Dec 2016
pdf
Rail’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.95 MB )
(1547 downloads)
29th Nov 2016
pdf
Our customers, our people: a railway for the digital age
( pdf, 1.38 MB )
(1640 downloads)
21st Nov 2016
pdf
Britain Runs on Rail campaign: evaluation report
( pdf, 5.62 MB )
(1579 downloads)
13th Nov 2016
pdf
How we are making it easier to buy a train ticket
( pdf, 619 KB )
(3734 downloads)
01st Nov 2016
pdf
Approved code of practice: provision of customer information (PIDD)
( pdf, 933 KB )
(1944 downloads)
21st Oct 2016
pdf
Investing in the future: choices for Scotland’s railways 2019 and beyond
( pdf, 2.32 MB )
(1927 downloads)
23rd Sep 2016
pdf
Mystery shopping survey results 2015
( pdf, 706 KB )
(1239 downloads)
14th Sep 2016
pdf
Cycle-rail station parking prediction tool
( xlsx, 7.59 MB )
(1339 downloads)
06th Jul 2016
pdf
The socially enterprising railway: an ACoRP report commissioned by RDG
( pdf, 2.59 MB )
(1355 downloads)
31st May 2016
pdf
PIDD-29 Wave 1 research findings (December 2015 - February 2016)
( pdf, 718 KB )
(1326 downloads)
19th May 2016
pdf
Cycle-rail toolkit 2
( pdf, 3.99 MB )
(4541 downloads)
13th Apr 2016
pdf
Long term passenger rolling stock strategy for the rail industry (4th edition)
( pdf, 5.33 MB )
(2236 downloads)
21st Mar 2016
pdf
What is the economic contribution of rail in Scotland? A report for Transport Scotland and RDG by Oxera
( pdf, 701 KB )
(1389 downloads)
15th Mar 2016
pdf
George Bradshaw Address 2016
( pdf, 150 KB )
(1155 downloads)
26th Feb 2016
pdf
Review of Charges: summary report
( pdf, 904 KB )
(1332 downloads)
26th Nov 2015
pdf
Station charges: final report
( pdf, 789 KB )
(2299 downloads)
26th Nov 2015
Select the number of documents per page
5
10
15
20
25
30
50
100
«
1
2
3
4
»
