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Technical QA Manager - 12m FTC
London, England, United Kingdom
8
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Digital Product Manager - 12M FTC
London, England, United Kingdom
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Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
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Reservations
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Passenger Demand Forecasting Scheme
Research into demand forecasting issues
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
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Reservations
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Attracting new talent
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Sustainability
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Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Could Your Local Station Win Britain’s Most Life-Changing
Station?
Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services
Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
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More from RST
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For Network Rail colleagues
Rail Staff Travel home
Discounted travel on Red Funnel Ferries
30 April 2026
From 1 May 2026, discounted travel is available on Red Funnel Ferries services from Southampton to Cowes on the Isle of Wight. The benefit can be obt…
28
Apr
Lumo West Coast services reciprocal travel agreement
We are pleased to confirm we have reached agreement with open access operator First Lumo Stirling. It launches Lumo Wes…
09
Apr
Staff Travel Restrictions for Summer 2026
The staff travel restrictions for Summer 2026 valid from 17 May to 12 December are now available on the RST Staff Trave…
31
Mar
Changes to buying tickets on SNCB trains in Belgium
From 1 July 2026 it will no longer be possible to purchase any tickets, including FIP discounted tickets, on board any…
View all news
Replacement cards forms
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Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
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Railway Pensions
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0800 012 1117
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European rail staff travel information
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Useful Information
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Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
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Publications
- Approved Codes of Practice and Guidance Notes
- - Archive
- - 20 Point Plan Guide
- Archive
- - Cycle-Rail Awards
- - Station travel plans
- Consultation responses
- - PR18 responses
- - Submissions to the Williams Review
- Rail Data Marketplace
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- - Papers from Stations Summit 2021
- - National Task Force action points
- - Planning Oversight Group minutes
- - Schedule 8 Recalibration Working Group
- - Papers from Stations Summit 2014
- - Papers from Stations Summit 2015
- - Papers from Stations Summit 2016
- - Papers from Stations Summit 2018
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- - Rail Settlement Plan, including Accreditation
- - Rail Staff Travel
- - - WebFormConfPages
- - Schedule 8 Recalibration Working Group papers
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Cycle-Rail Awards
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Documents
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Title
Date
pdf
Railway political map
( pdf, 13.00 MB )
(3414 downloads)
01st Jan 2018
pdf
PIDD-29 Waves 3 to 6 research findings (October 2016 - September 2017)
( pdf, 1.46 MB )
(1872 downloads)
20th Dec 2017
pdf
Partnership railway’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.45 MB )
(1885 downloads)
04th Dec 2017
pdf
Mystery shopping report 2017: ticket office sales
( pdf, 4.21 MB )
(2417 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: online ticket sales
( pdf, 3.74 MB )
(2052 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: TVM ticket sales
( pdf, 831 KB )
(2241 downloads)
01st Dec 2017
pdf
National rail passenger operators’ map
( pdf, 1.21 MB )
(1940 downloads)
01st Dec 2017
pdf
Consultant’s final report for Phase 1
( pdf, 429 KB )
(2139 downloads)
15th Nov 2017
pdf
In partnership for Britain's prosperity
( pdf, 15.79 MB )
(2171 downloads)
30th Oct 2017
pdf
Investment in rail: the economic benefits: a report for RDG by Oxera
( pdf, 59 KB )
(2111 downloads)
30th Oct 2017
pdf
Rail border controls post-Brexit: US and Canada study visit
( pdf, 1.02 MB )
(2021 downloads)
18th Sep 2017
pdf
Brexit labour and skills: RDG Briefing Note
( pdf, 1008 KB )
(1993 downloads)
15th Sep 2017
pdf
The European Union (Withdrawal) Bill: RDG Briefing Note
( pdf, 777 KB )
(1611 downloads)
13th Sep 2017
pdf
Regenerating Britain's railway stations: six case studies
( pdf, 2.21 MB )
(1981 downloads)
21st Jun 2017
pdf
Regenerating Britain’s railway stations: a six-point plan
( pdf, 1015 KB )
(1853 downloads)
21st Jun 2017
pdf
RAIL article by Paul Plummer
( pdf, 421 KB )
(1660 downloads)
17th Jun 2017
pdf
The contribution of rail to the UK economy 2017: a report for RDG by Oxera
( pdf, 1.94 MB )
(1737 downloads)
15th Jun 2017
pdf
The future for rail: Chris Burchell speech at the National Rail Conference 15 June 2017
( pdf, 465 KB )
(1595 downloads)
15th Jun 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 466 KB )
(1549 downloads)
05th Jun 2017
pdf
PIDD-29 research findings: Year 1 report (May 2017)
( pdf, 1.32 MB )
(1729 downloads)
23rd May 2017
pdf
Our standard terms and conditions for the purchase of goods and services
( pdf, 262 KB )
(1736 downloads)
18th May 2017
pdf
Leading health and safety on Britain’s railway: a strategy for working together (Issue 2)
( pdf, 3.60 MB )
(1911 downloads)
16th May 2017
pdf
Community stations: innovative community uses for railway stations and land (ACoRP sponsored by RDG)
( pdf, 4.69 MB )
(1852 downloads)
11th May 2017
pdf
Brexit and trade in goods and services for rail: RDG Briefing Note
( pdf, 2.68 MB )
(1910 downloads)
03rd May 2017
pdf
Project Finance - Bringing more private delivery and investment into the rail industry
( pdf, 935 KB )
(1859 downloads)
14th Mar 2017
pdf
Long term passenger rolling stock strategy for the rail industry (5th edition)
( pdf, 1.69 MB )
(3525 downloads)
10th Mar 2017
pdf
George Bradshaw Address 2017
( pdf, 466 KB )
(1392 downloads)
28th Feb 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 474 KB )
(1799 downloads)
10th Feb 2017
pdf
Scotland’s rail infrastructure: the rail industry’s advice for 2019 onwards
( pdf, 2.61 MB )
(2923 downloads)
02nd Feb 2017
pdf
Rail cyber security strategy
( pdf, 2.22 MB )
(9759 downloads)
11th Jan 2017
pdf
Ticket vending machines: ten point improvement plan
( pdf, 419 KB )
(1652 downloads)
12th Dec 2016
pdf
Ticket vending machines: design guidelines
( pdf, 752 KB )
(4850 downloads)
12th Dec 2016
pdf
Mystery shopping report 2016: ticket office sales
( pdf, 1.37 MB )
(2004 downloads)
08th Dec 2016
pdf
Mystery shopping report 2016: online ticket sales
( pdf, 1014 KB )
(1582 downloads)
01st Dec 2016
pdf
Mystery shopping report 2016: TVM ticket sales
( pdf, 891 KB )
(1747 downloads)
01st Dec 2016
pdf
Rail’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.95 MB )
(1618 downloads)
29th Nov 2016
pdf
Our customers, our people: a railway for the digital age
( pdf, 1.38 MB )
(1734 downloads)
21st Nov 2016
pdf
Britain Runs on Rail campaign: evaluation report
( pdf, 5.62 MB )
(1651 downloads)
13th Nov 2016
pdf
How we are making it easier to buy a train ticket
( pdf, 619 KB )
(3875 downloads)
01st Nov 2016
pdf
Approved code of practice: provision of customer information (PIDD)
( pdf, 933 KB )
(2025 downloads)
21st Oct 2016
pdf
Investing in the future: choices for Scotland’s railways 2019 and beyond
( pdf, 2.32 MB )
(2013 downloads)
23rd Sep 2016
pdf
Mystery shopping survey results 2015
( pdf, 706 KB )
(1326 downloads)
14th Sep 2016
pdf
Cycle-rail station parking prediction tool
( xlsx, 7.59 MB )
(1401 downloads)
06th Jul 2016
pdf
The socially enterprising railway: an ACoRP report commissioned by RDG
( pdf, 2.59 MB )
(1432 downloads)
31st May 2016
pdf
PIDD-29 Wave 1 research findings (December 2015 - February 2016)
( pdf, 718 KB )
(1432 downloads)
19th May 2016
pdf
Cycle-rail toolkit 2
( pdf, 3.99 MB )
(4674 downloads)
13th Apr 2016
pdf
Long term passenger rolling stock strategy for the rail industry (4th edition)
( pdf, 5.33 MB )
(2333 downloads)
21st Mar 2016
pdf
What is the economic contribution of rail in Scotland? A report for Transport Scotland and RDG by Oxera
( pdf, 701 KB )
(1456 downloads)
15th Mar 2016
pdf
George Bradshaw Address 2016
( pdf, 150 KB )
(1227 downloads)
26th Feb 2016
pdf
Review of Charges: summary report
( pdf, 904 KB )
(1416 downloads)
26th Nov 2015
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