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Licensed & associate members
Meet the executive team
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Contact us
What we do
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Accreditation FAQs
Accredited suppliers
ASSIST - for existing suppliers
Ticketing & Settlement Agreement (TSA)
TIS Accreditation Guide
B2B services
Customer Services
Smarter Information. Smarter Journeys.
Customer Information Pledges
National Rail Enquiries
National Rail Enquiries data
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Fares, routeing & timetable data
Passenger Demand Forecasting Scheme
Routeing Guide data
Timetable data
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Customer focused reform
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The RMT offer explained
The TSSA offer
The TSSA offer explained
The Unite offer
The Unite offer explained
Customer Focused Stations
Campaigns
World Cup of Stations
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Codes of Practice & Guidance Notes
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Folder
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Documents
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Title
Date
pdf
Leading health and safety on Britain’s railway: a strategy for working together (Issue 2)
( pdf, 3.60 MB )
(1448 downloads)
16th May 2017
pdf
Community stations: innovative community uses for railway stations and land (ACoRP sponsored by RDG)
( pdf, 4.69 MB )
(1390 downloads)
11th May 2017
pdf
Brexit and trade in goods and services for rail: RDG Briefing Note
( pdf, 2.68 MB )
(1411 downloads)
03rd May 2017
pdf
Project Finance - Bringing more private delivery and investment into the rail industry
( pdf, 935 KB )
(1328 downloads)
14th Mar 2017
pdf
Long term passenger rolling stock strategy for the rail industry (5th edition)
( pdf, 1.69 MB )
(1639 downloads)
10th Mar 2017
pdf
George Bradshaw Address 2017
( pdf, 466 KB )
(1013 downloads)
28th Feb 2017
pdf
What makes Britain's railways great? A European comparison
( pdf, 474 KB )
(1221 downloads)
10th Feb 2017
pdf
Scotland’s rail infrastructure: the rail industry’s advice for 2019 onwards
( pdf, 2.61 MB )
(2406 downloads)
02nd Feb 2017
pdf
Rail cyber security strategy
( pdf, 2.22 MB )
(8821 downloads)
11th Jan 2017
pdf
Ticket vending machines: ten point improvement plan
( pdf, 419 KB )
(1139 downloads)
12th Dec 2016
pdf
Ticket vending machines: design guidelines
( pdf, 752 KB )
(3554 downloads)
12th Dec 2016
pdf
Mystery shopping report 2016: ticket office sales
( pdf, 1.37 MB )
(1427 downloads)
08th Dec 2016
pdf
Mystery shopping report 2016: online ticket sales
( pdf, 1014 KB )
(1077 downloads)
01st Dec 2016
pdf
Mystery shopping report 2016: TVM ticket sales
( pdf, 891 KB )
(1247 downloads)
01st Dec 2016
pdf
Rail’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.95 MB )
(1219 downloads)
29th Nov 2016
pdf
Our customers, our people: a railway for the digital age
( pdf, 1.38 MB )
(1249 downloads)
21st Nov 2016
pdf
Britain Runs on Rail campaign: evaluation report
( pdf, 5.62 MB )
(1224 downloads)
13th Nov 2016
pdf
How we are making it easier to buy a train ticket
( pdf, 619 KB )
(3008 downloads)
01st Nov 2016
pdf
Approved code of practice: provision of customer information (PIDD)
( pdf, 933 KB )
(1544 downloads)
21st Oct 2016
pdf
Investing in the future: choices for Scotland’s railways 2019 and beyond
( pdf, 2.32 MB )
(1576 downloads)
23rd Sep 2016
pdf
Mystery shopping survey results 2015
( pdf, 706 KB )
(902 downloads)
14th Sep 2016
pdf
Cycle-rail station parking prediction tool
( xlsx, 7.59 MB )
(1006 downloads)
06th Jul 2016
pdf
The socially enterprising railway: an ACoRP report commissioned by RDG
( pdf, 2.59 MB )
(1048 downloads)
31st May 2016
pdf
PIDD-29 Wave 1 research findings (December 2015 - February 2016)
( pdf, 718 KB )
(934 downloads)
19th May 2016
pdf
Cycle-rail toolkit 2
( pdf, 3.99 MB )
(3913 downloads)
13th Apr 2016
pdf
Long term passenger rolling stock strategy for the rail industry (4th edition)
( pdf, 5.33 MB )
(1810 downloads)
21st Mar 2016
pdf
What is the economic contribution of rail in Scotland? A report for Transport Scotland and RDG by Oxera
( pdf, 701 KB )
(1054 downloads)
15th Mar 2016
pdf
George Bradshaw Address 2016
( pdf, 150 KB )
(810 downloads)
26th Feb 2016
pdf
Review of Charges: summary report
( pdf, 904 KB )
(922 downloads)
26th Nov 2015
pdf
Station charges: final report
( pdf, 789 KB )
(1417 downloads)
26th Nov 2015
pdf
Review of factors impacting the form and/or the effectiveness of charges and incentives
( pdf, 1.21 MB )
(925 downloads)
24th Nov 2015
pdf
Review of Charges: detailed options assessment report
( pdf, 1.40 MB )
(859 downloads)
13th Nov 2015
pdf
Review of Charges: initial options assessment report
( pdf, 1.24 MB )
(1341 downloads)
13th Nov 2015
pdf
RDG annual report 2015
( pdf, 1.52 MB )
(2003 downloads)
02nd Nov 2015
pdf
Cycle-rail station parking prediction tool
( xlsx, 6.11 MB )
(871 downloads)
30th Oct 2015
pdf
2015-02-03_rdg_industry_day_summary.pdf
( pdf, 242 KB )
(824 downloads)
30th Oct 2015
pdf
National Rail and Underground Closed Circuit Television (CCTV) guidance v.4
( pdf, 682 KB )
(8141 downloads)
30th Oct 2015
pdf
Vision for stations
( pdf, 9.80 MB )
(1054 downloads)
20th Oct 2015
pdf
Mystery shopping survey results 2014
( pdf, 648 KB )
(1018 downloads)
23rd Sep 2015
pdf
The contribution of rail to the UK economy 2015: RDG report using data collated by Oxera
( pdf, 1.73 MB )
(920 downloads)
19th Sep 2015
pdf
Rail industry dataset 2015: RDG report using data collated by KPMG
( pdf, 981 KB )
(948 downloads)
14th Sep 2015
pdf
How have Britain's railways transformed?
( pdf, 178 KB )
(839 downloads)
12th Aug 2015
pdf
Network Rail leading Europe: challenging assumptions about our relative performance
( pdf, 1.15 MB )
(841 downloads)
06th Aug 2015
pdf
Rica Passenger Assist longitudinal study: Year 1 report
( pdf, 290 KB )
(980 downloads)
24th Jul 2015
pdf
Building passenger trust
( pdf, 1.39 MB )
(911 downloads)
23rd Jul 2015
pdf
An external view of trust
( pdf, 1.17 MB )
(861 downloads)
23rd Jul 2015
pdf
Realising the benefits of a transparent industry
( pdf, 1.15 MB )
(1013 downloads)
23rd Jul 2015
pdf
Railnews RDG supplement (July 2015)
( pdf, 1.47 MB )
(827 downloads)
05th Jul 2015
pdf
On track for 2020? The future of accessible rail travel
( pdf, 832 KB )
(1178 downloads)
01st Jun 2015
pdf
Planning and timing of engineering works on the GB rail network (Valk review)
( pdf, 880 KB )
(1502 downloads)
31st May 2015
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