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About us
Who we are
Overview
Our members
Overview
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Meet the team
Executive
Our boards
Governance
Working at RDG
Vacancies
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Overview
Contact us
Overview
About us
What we do
Essential services
Providing data sources
National Rail Enquiries
Railcards
Customer ticket sales
Real-time train journey information
Rail Data Marketplace
Reservations
Passenger Demand Forecasting Scheme
Putting Customers First
Improving train performance
Customer Information
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Guide To Retailing
RDG accreditation
Business travel
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Building a better railway
Overview
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Train vs Plane
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About us
Who we are
Our members
Meet the team
Working at RDG
Contact us
What we do
We provide essential services that support better customer experience
Our values
Accountability, support, partnership, inclusion, respect and excellence
Our history
Driving collaboration and leadership across Britain’s rail network
Read about us
Train operating companies
The companies that operate passenger rail services
Owning groups
The companies that fully or jointly own the passenger rail companies
Freight operating companies
The companies that transport goods by rail
Track and infrastructure services
The companies that manages the rail track and signalling systems
Other rail industry links
For related rail supply chain, government and European links
Read about our members
Executive
Meet RDG's Executive Chair, CEO and executive team.
Meet the executive team
Meet our boards
Our board is made up of transport experts from owning groups and infrastructure operators.
Meet RDG board
Governance boards
Collaborative governance driving a better railway for everyone.
Meet our boards
RDG Vacancies
10
18
Sep
Financial Data Analyst FTC 6M
London, England, United Kingdom
18
Sep
CRM Consultant - FTC 3M
London, England, United Kingdom
Working at RDG
Careers in rail
At School
Gain real railway experience through projects and site visits.
Apprenticeships
Available for young people and adult learners.
Graduate schemes
The Railway Engineering Graduate Scheme for mechanical or electrical engineering.
Interactive Careers
Explore rail careers and real industry journeys.
General enquiries
For enquiries not listed on our
contact page
please use our general contact details.
info@raildeliverygroup.com
020 7841 8000
See all our contact details
Rail Staff Travel
View the
rail staff travel page
for queries entitlements and applications.
rst@raildeliverygroup.com
020 7841 8274
Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
Providing data sources
Driving transparency, systems and data across rail
National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
Discounted travel benefits for eligible rail passengers
Customer ticket sales
How to buy tickets and access retail options
Real-time train journey information
Live updates and status for your rail journeys
Rail Data Marketplace
Sharing data to power rail innovation and transparency
Reservations
Booking and managing seats across the rail network
Passenger Demand Forecasting Scheme
Research into demand forecasting
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Reservations
Booking and managing seats across the rail network
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Train vs Plane
Comparing rail and air on cost, carbon and convenience
Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Railway acts to protect passengers and staff with new powers to ban repeat offenders
New digital PlusBus ticket enables seamless rail and bus travel
Rail industry and British Transport Police set out actions to tackle violence and intimidation against women and girls
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
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News
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More from RST
For Safeguarded Employees
For a legacy British Rail or specific carrier colleagues
For Non-Safeguarded Employees
For TOC or specific carrier colleagues
For Network Rail Employees
For Network Rail colleagues
Rail Staff Travel home
FIP Card renewal for 2027/28
11 September 2026
This news item applies only those who already hold a FIP card and also either a Staff Travel Card or Rail Staff Leisure Card. This news item does not…
10
Sep
RST Online Leisure Card renewal for 2026/27
This news item only applies to Network Rail employees who hold an RST Online Leisure Card. It does not apply to holders…
07
Aug
Setting the NR only priv discount on an Oyster Card
This news item applies only to non-safeguarded staff who entered rail service after 31 March 1996 and hold the Rail Sta…
16
Jul
Rail Staff Leisure Card renewal for 2026/27
This news item only applies to holders of a Rail Staff Leisure Card (non-safeguarded employees). It does not apply to h…
View all news
Replacement cards forms
Replace lost, stolen, damaged or faulty cards
Family members forms
Add or declare a spouse, partner or child
Residential travel, season ticket application forms
Request season tickets and residential passes
International travel forms
Apply for International Travel facilities
Change of details forms
Update name, address, contact info or status
Photo upload
Upload or update your photo
View all forms
Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
See all our contact details
Railway Pensions
csu@railpen.com
0800 012 1117
Complaints
See complaint details
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Europe and FIP
European rail staff travel information
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Criteria for eligible family members
More RST
Useful Information
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