John Thomas, Director of Policy at the Rail Delivery Group, explains why Network Rail and train operators pay each other if performance is better or worse than expected – and why headlines about profit from disruption aren’t all that they seem…

We are living in an era of unprecedented change and 2020 is going to be no different.

Address by Paul Plummer, CEO, Rail Delivery Group at the National Rail Conference 12 November 2019

As the country faces a moment of generational change, the rail network is facing a turning point of its own. In recognising the need for change, we have been leading the calls for root and branch reform to deliver a more reliable, joined-up and accountable railway.