Accessibility Tools
Invert colors
Monochrome
Dark contrast
Light contrast
Low saturation
High saturation
Highlight links
Highlight headings
Screen reader
Read mode
Content scaling
100
%
Font size
100
%
Line height
100
%
Letter spacing
100
%
Skip to main content
About us
Who we are
Overview
Our members
Overview
Meet the team
Executive
Our boards
Governance
Working at RDG
Vacancies
Careers in Rail
Events
Overview
Contact us
Overview
About us
What we do
Essential services
Providing data sources
National Rail Enquiries
Railcards
Customer ticket sales
Real-time train journey information
Rail Data Marketplace
Reservations
Putting Customers First
Improving train performance
Customer Information
Accessibility and inclusion
Fares and ticketing
Digital ticketing to more customers
Guide To Retailing
RDG accreditation
Business travel
Reservations
Building a better railway
Overview
Attracting new talent
Sustainability
Violence and Intimidation Against Women and Girls
Celebrating the railway
Overview
World Cup of Stations
What we do
Media
Media centre
Rail events
Our blog
Rail Staff Travel
Home
News
Forms
Guides
Restrictions
Europe and FIP
Travel Irregularities
Conditions of Issue and Use
Eligibility of Family Members
Useful Information
Travel in London
FAQs
Contact
Other Contacts
Privacy
For Safeguarded Employees
For Non-Safeguarded Employees
For Network Rail Employees
About us
Who we are
Our members
Meet the team
Working at RDG
Contact us
What we do
We provide essential services that support better customer experience
Our values
Accountability, support, partnership, inclusion, respect and excellence
Our history
Driving collaboration and leadership across Britain’s rail network
Read about us
Train operating companies
The companies that operate passenger rail services
Owning groups
The companies that fully or jointly own the passenger rail companies
Freight operating companies
The companies that transport goods by rail
Track and infrastructure services
The companies that manages the rail track and signalling systems
Other rail industry links
For related rail supply chain, government and European links
Read about our members
Executive
Meet RDG's Executive Chair, CEO and executive team.
Meet the executive team
Meet our boards
Our board is made up of transport experts from owning groups and infrastructure operators.
Meet RDG board
Governance boards
Collaborative governance driving a better railway for everyone.
Meet our boards
RDG Vacancies
5
26
Mar
Policy Manager
London, England, United Kingdom
26
Mar
Credit Control and Settlement Support
London, England, United Kingdom
Working at RDG
Careers in rail
Apprenticeships
Available for young people and adult learners.
Graduate schemes
The Railway Engineering Graduate Scheme for mechanical or electrical engineering.
More careers in rail
General enquiries
For enquiries not listed on our
contact page
please use our general contact details.
info@raildeliverygroup.com
020 7841 8000
See all our contact details
Rail Staff Travel
View the
rail staff travel page
for queries entitlements and applications.
rst@raildeliverygroup.com
020 7841 8274
Rail staff travel
What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
Providing data sources
Driving transparency, systems and data across rail
National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
Discounted travel benefits for eligible rail passengers
Customer ticket sales
How to buy tickets and access retail options
Real-time train journey information
Live updates and status for your rail journeys
Rail Data Marketplace
Sharing data to power rail innovation and transparency
Reservations
Booking and managing seats across the rail network
Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
Providing clear, accurate updates to support every journey
Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Reservations
Booking and managing seats across the rail network
Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
Read about World Cup of Stations
Media
Media centre
Our blog
Could Your Local Station Win Britain’s Most Life-Changing
Station?
Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services
Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
Benefit types
News
Forms
Guides
Contact us
More from RST
For Safeguarded Employees
For a legacy British Rail or specific carrier colleagues
For Non-Safeguarded Employees
For TOC or specific carrier colleagues
For Network Rail Employees
For Network Rail colleagues
Rail Staff Travel home
New FIP member – KMŁ Koleje Małopolskie
20 March 2026
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around Kraków in the Lesser Poland V…
17
Mar
Lumo West Coast services
Open access operator First Lumo Stirling is expected to launch new Lumo West Coast services in Spring 2026 from London…
12
Mar
Staff Travel Card renewal for 2026/27
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Staff T…
06
Mar
Seat Reservations on EMR InterCity services
East Midlands Railway have provided the following update: During March and April, we plan to increase the number of ou…
View all news
Replacement cards forms
Replace lost, stolen, damaged or faulty cards
Family members forms
Add or declare a spouse, partner or child
Residential travel, season ticket application forms
Request FIP cards, coupons, duty or non-FIP travel
International travel forms
Apply for International Travel facilities
Change of details forms
Update name, address, contact info or status
Photo upload
Upload or update your photo
View all forms
Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
See all our contact details
Railway Pensions
csu@railpen.com
0800 012 1117
Complaints
See complaint details
Restrictions
Rules for staff travel use
Europe and FIP
European rail staff travel information
Travel Irregularities
Reporting and penalties for misuse
Conditions of Issue and Use
Terms and obligations for staff travel
Eligibility of Family Members
Criteria for eligible family members
More RST
Useful Information
Practical travel details
Travel in London
Using staff travel on TFL
FAQs
Answers to common queries
Privacy
How we protect your data
Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
Consultation responses
PR18 responses
Folder
PR18 responses
Search
Category
Publications
- Approved Codes of Practice and Guidance Notes
- - Archive
- - 20 Point Plan Guide
- Archive
- - Cycle-Rail Awards
- - Station travel plans
- Consultation responses
- - PR18 responses
- - Submissions to the Williams Review
- Rail Data Marketplace
- RDG Board meetings
- - Papers from Stations Summit 2021
- - National Task Force action points
- - Planning Oversight Group minutes
- - Schedule 8 Recalibration Working Group
- - Papers from Stations Summit 2014
- - Papers from Stations Summit 2015
- - Papers from Stations Summit 2016
- - Papers from Stations Summit 2018
- - Papers from Stations Summit 2019
- - Technical Leadership Group
- Services
- - Rail Settlement Plan, including Accreditation
- - Rail Staff Travel
- - - WebFormConfPages
- - Schedule 8 Recalibration Working Group papers
Documents
Order by
Title Alphabetical
Title Reverse Alphabetical
Most Recent First
Oldest First
Most popular first
Last modified first
Toggle
Title
Date
pdf
RDG response to ORR consultations: 1. Holding Network Rail to account; 2. ORR's approach to assessing the quality of Network Rail's stakeholder engagement in CP6
( pdf, 483 KB )
(1589 downloads)
25th Jan 2019
pdf
RDG response to ORR consultations: 1. Implementing infrastructure cost charges for open access operators; 2. ORR's draft guidance on the economic equilibrium test
( pdf, 472 KB )
(1559 downloads)
19th Jan 2019
pdf
RDG response to the consultation on the role of ORR in enhancements in CP6
( pdf, 608 KB )
(1340 downloads)
31st Aug 2018
pdf
RDG response to ORR consultation on the Draft Determination
( pdf, 707 KB )
(1482 downloads)
31st Aug 2018
pdf
RDG response to ORR consultation on changes to the network licence
( pdf, 607 KB )
(1446 downloads)
31st Aug 2018
pdf
RDG submission to ORR on Schedule 4 cost compensation for CP6
( pdf, 1.13 MB )
(1975 downloads)
06th Aug 2018
pdf
RDG response to ORR Working Paper 8: Managing change affecting the PR18 settlements
( pdf, 409 KB )
(1221 downloads)
27th Apr 2018
pdf
RDG response to ORR consultation on assessing Network Rail’s efficiency and wider financial performance in CP6
( pdf, 339 KB )
(1479 downloads)
14th Mar 2018
pdf
RDG response to ORR consultation on amending Schedule 4 notification factors
( pdf, 513 KB )
(1620 downloads)
12th Feb 2018
pdf
RDG response to ORR Working Paper 7: Collaborative working on the rail network
( pdf, 701 KB )
(1292 downloads)
25th Jan 2018
pdf
RDG response to ORR Working Paper 6: The volume incentive
( pdf, 489 KB )
(1274 downloads)
25th Jan 2018
pdf
RDG response to ORR update on the financial framework for PR18
( pdf, 531 KB )
(1324 downloads)
18th Jan 2018
pdf
RDG response to ORR PR18 consultation on charges recovering fixed network costs
( pdf, 572 KB )
(1411 downloads)
30th Nov 2017
pdf
RDG response to ORR consultation on possible measures of the System Operator’s performance
( pdf, 661 KB )
(1345 downloads)
21st Sep 2017
pdf
RDG response to ORR consultation on the overall framework for regulating Network Rail
( pdf, 439 KB )
(1344 downloads)
21st Sep 2017
pdf
RDG response to ORR consultation on improving Network Rail’s renewals efficiency
( pdf, 491 KB )
(1442 downloads)
13th Sep 2017
pdf
RDG response to ORR consultation on the financial framework for PR18
( pdf, 256 KB )
(1349 downloads)
13th Apr 2017
pdf
RDG response to ORR consultation on development of the regulatory settlement for the Network Rail national system operator in CP6
( pdf, 363 KB )
(1417 downloads)
13th Jan 2017
pdf
RDG response to ORR PR18 consultation on draft guidance on Network Rail’s strategic business plans
( pdf, 271 KB )
(1462 downloads)
11th Jan 2017
pdf
RDG response to ORR Working Paper 5: Options for the treatment of enhancements in PR18
( pdf, 78 KB )
(1479 downloads)
28th Oct 2016
pdf
RDG response to ORR Working Paper 4: Outputs framework
( pdf, 326 KB )
(1173 downloads)
03rd Oct 2016
pdf
RDG response to ORR Working Paper 1: Implementing route-level regulation
( pdf, 343 KB )
(1410 downloads)
07th Sep 2016
pdf
RDG response to ORR Working Papers 2 & 3: System Operation and System Operator Regulation
( pdf, 451 KB )
(1221 downloads)
25th Aug 2016
pdf
RDG response to ORR initial consultation on the 2018 Periodic Review (PR18)
( pdf, 403 KB )
(1158 downloads)
10th Aug 2016
pdf
RDG response to ORR consultation on how network charges can improve efficiency
( pdf, 568 KB )
(1155 downloads)
04th Mar 2016
pdf
RDG response to ORR PR18 reviews of Schedules 4 and 8 of track access contracts
( pdf, 537 KB )
(1266 downloads)
29th Jan 2016
Select the number of documents per page
5
10
15
20
25
30
50
100
