News

Updated 19 August 2019

Contents

New RST contact centre phone number

From today, there is a new phone number to contact Rail Staff Travel. The new number is 0207 841 8274. Calls to this number are at standard UK rates, however many people will find that calls are included in their telephone package.

19 August 2019

SNCF FIP Fares

We regret to inform you that from the 27th August SNCF is withdrawing the support & issue of FIP fares outside France for the following products which must now be booked locally:

  • TGV France – Switzerland, also known as ‘Lyria’ services
  • TGV France – Luxembourg
  • TGV Freiburg – Paris
  • TER services, ie all regional trains within France

International Rail Ltd will still be able to issue the following, but please note with the exception of the Brussels-France services they will be issued as paper tickets:

  • TGV within France
  • TGV France – Germany, ie RHEALYS services
  • TGV France - Italy
  • TGV Brussels - France (this as e-ticket)
  • Reservations only on domestic France TGV, for FIP Free Travel Coupons

If you have an outstanding quote or with International Rail which includes the above routes, or know that you require the above routes but have not yet submitted a booking form then please ensure you contact International Rail by 25th August so that they can book the travel that you have requested a quote for. They anticipate being very busy at this time with queries and bookings because of this decision by SNCF, so the best way to contact them is by email on This email address is being protected from spambots. You need JavaScript enabled to view it. and if you include a telephone number they will call you back.

SNCF informed us of this with less than 2 weeks' notice before the implementation date. Representations to SNCF have not yet yielded any positive responses, but are ongoing.

19 August 2019

Plym Valley Railway

We are now able to confirm that, from 1 August 2019, on presentation of a TOC Priv Card or Staff Travel Card, priv rate tickets may be purchased on Plym Valley Railway services. Priv rate tickets are available on all normal running days, but will not be available on special event days or on North Pole Express services.

29 July 2019

Rail Staff Travel on Grand Central

We are now able to confirm that National Rail Staff Travel facilities (TOC Priv Cards, Staff Travel Cards and Status Passes) are available for use on Grand Central services.

1 July 2019

TOC Priv Card renewal for 2019/2020

The TOC Priv Cards for Non-Safeguarded Staff and Dependants valid until 30 June 2020 have been distributed as below: 

  • they were sent out by second class post to home addresses on Monday 17 June.
  • they will start to arrive from Wednesday 19 June onwards.
  • if you do not receive them by Wednesday 26 June, you should contact RST in writing. Please do not report non-delivery to RST until after Wednesday 26 June.
  • if they arrive and are damaged in the post, you should report this to the Post Office and submit a claim to the Post Office for compensation before contacting Rail Staff Travel.
  • If you do not report non-delivery by 19 September 2019, you will have to pay for replacements.

The cards have some new features this year:

  • the front has holographic images on gold foil for the validity dates and the BR double arrow symbol.
  • the rear is covered with a holographic laminate sheet.
  • there is no longer any requirement to sign the TOC Priv Card.

18 June 2019

Blue Status Pass Maps

Five maps have been published on our Where can I go and restrictions page to show the areas of validity of each of the Blue Status passes.

23 May 2019

Summer 2019 restrictions

The restrictions on Staff Travel for Summer 2019 are now published on our Where can I go and restrictions page.

16 May 2019

NSB rebranded as Vy

On 24 April 2019, NSB - Norges Statsbaner (Norwegian State Railways) was rebranded Vy.

Once formal notification of the FIP identity is received, RST systems and documentation will be updated, and FIP coupons issued for Norway will reflect the new branding. Until that happens, NSB coupons and FIP cards endorsed for discounted tickets remain valid on Vy rail services as they did before the rebranding.

A Norwegian Government company, Entur AS, has taken over the retailing of passenger rail tickets from NSB, and is now responsible for retailing tickets at stations for Vy passenger rail services.

13 May 2019

Gold and Silver Status Passes – GWR and Transport for Wales update

Both the Gold Status Pass and Silver Status Pass have been issued as SmartCards are expected to operate the gates at Smart-enabled stations.

As the roll-out of Smart-enabled gates across the national network continues  additional stations will be enabled that will allow holders to operate the gates using their Status Pass. The current situation is that the majority of London in-boundary TOC stations should be Smart-enabled allowing the Status Passes to operate. In addition, gates at outboundary stations on Greater Anglia, c2c, Southeastern, South Western Railway, Northern, Govia Thameslink Railway (GTR),  East Midlands Trains, Chiltern, Great Western Railway (GWR) and Transport for Wales (TfW) stations will operate with further TOCs being enabled over the next few months.

A definitive list of stations that are Smart-enabled is not currently available as this list changes frequently.

Please remember that you can still use your Status Pass as a "Show and Go" Pass at all valid locations that are not currently Smart-enabled.

25 April 2019

Staff Travel Card renewal for 2019/2020

The Staff Travel Cards for Safeguarded Staff and Dependants valid from 1 April 2019 until 30 June 2020 were sent out on Wednesday 20 March 2019.

The cards have some new features this year:

  • the front has holographic images on gold foil for the validity dates and the BR double arrow symbol
  • the rear is covered with a holographic laminate sheet
  • there is no longer any requirement to sign the Staff Travel Card

If you receive these from your employer

  • they will arrange to distribute them to you.
  • if you do not receive them, you should contact your employer.

If you receive these direct from RST by post,

  • they were sent by second class post.
  • they should start to arrive from Friday 22 March 2019 onwards.
  • if you do not receive them by Saturday 30 March 2019, you should contact RST in writing. If you do not report non-delivery by 30 June 2019, you will have to pay for replacements.
  • if they arrive and are damaged in the post, you should report this to the Post Office and submit a claim to the Post Office for compensation before contacting Rail Staff Travel.

14 January 2019

Over-ordering of FIP coupons

Some people are requesting excessive quantities of FIP coupons from Rail Staff Travel. These requests appear to be purely speculative, without any intention to use the coupons. The FIP organisation has questioned why this is happening and asked Rail Staff Travel to prevent it. Coupons can only be issued when there is a genuine intention to use the coupons in the country concerned. Excessive overordering of coupons will affect the perceived usage of facilities and can in some instances lead to administrations reducing facilities available.

To comply with the request from FIP, Rail Staff Travel will refuse any requests which appear to be for just collecting coupons for personal interest, rather than having a genuine intention to travel. Where, over the course of a year, an excessive number of coupons is requested, Rail Staff Travel may request a planned itinerary to justify the issue of the coupons.

It is the job of Rail Staff Travel to make sure that staff get the facilities to which they are eligible. However, Rail Staff Travel reserves the right to suspend the issue of any FIP facilities to those who abuse the facility.

11 December 2018

FIP coupons and the International Reduced Rate Card after Brexit

Rail Staff Travel is a member of FIP, an association within the UIC (International Union of Railways). This membership of FIP enables RST to issue FIP facilities (FIP coupons and the International Reduced Rate Card) on a reciprocal basis with the other FIP association members.

The RST membership of FIP is entirely unconnected to the United Kingdom's membership of the European Union. The FIP facilities currently enjoyed by active and retired staff, partners and dependants will continue after Brexit when the United Kingdom is no longer a member state of the European Union.

18 September 2018

RST Contact Details

From the UK, call us on: 0207 841 8274
Phone lines are open from 9am to 4.30pm each weekday (excl Bank Holidays)
Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
Write to us at: Rail Staff Travel, PO Box 72071, London EC1P 1JD
From outside the UK, call us on: +44 20 7841 8274
Unfortunately, we cannot offer a "face-to-face" service for personal callers.
However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice.
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