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Policy Manager
London, England, United Kingdom
26
Mar
Credit Control and Settlement Support
London, England, United Kingdom
Working at RDG
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What we do
Essential services
Putting Customers First
Fares and ticketing
Building a better railway
Celebrating the railway
Providing data sources
Driving transparency, systems and data across rail
National Rail Enquiries
Your gateway to train times, fares and updates
Railcards
Discounted travel benefits for eligible rail passengers
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Real-time train journey information
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Rail Data Marketplace
Sharing data to power rail innovation and transparency
Reservations
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Improving train performance
Driving reliability and punctuality across britain’s rail network
Customer Information
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Accessibility and inclusion
Ensuring accessible, inclusive travel for all rail users
Digital ticketing to more customers
Expanding mobile and smart ticketing across the rail network
Guide To Retailing
Helping retailers sell tickets smarter and more efficiently
RDG accreditation
Setting standards for trusted ticketing and retail partners
Business travel
Custom travel solutions and fares for corporate journeys
Reservations
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Attracting new talent
Strengthening rail’s future through skills and recruitment efforts
Sustainability
Building a greener, lower-carbon future for railways
Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
Celebrating the railway
Showcasing how Britain’s railways power our economy, connect communities, and drive progress towards a sustainable future.
Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
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Media
Media centre
Our blog
Could Your Local Station Win Britain’s Most Life-Changing
Station?
Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services
Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
View all blogs
Rail Staff Travel
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More from RST
For Safeguarded Employees
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For Non-Safeguarded Employees
For TOC or specific carrier colleagues
For Network Rail Employees
For Network Rail colleagues
Rail Staff Travel home
New FIP member – KMŁ Koleje Małopolskie
20 March 2026
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around Kraków in the Lesser Poland V…
17
Mar
Lumo West Coast services
Open access operator First Lumo Stirling is expected to launch new Lumo West Coast services in Spring 2026 from London…
12
Mar
Staff Travel Card renewal for 2026/27
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Staff T…
06
Mar
Seat Reservations on EMR InterCity services
East Midlands Railway have provided the following update: During March and April, we plan to increase the number of ou…
View all news
Replacement cards forms
Replace lost, stolen, damaged or faulty cards
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Add or declare a spouse, partner or child
Residential travel, season ticket application forms
Request FIP cards, coupons, duty or non-FIP travel
International travel forms
Apply for International Travel facilities
Change of details forms
Update name, address, contact info or status
Photo upload
Upload or update your photo
View all forms
Rail staff leisure card
Staff Travel guides for holders of the Rail Staff Leisure Card
RST online leisure card
Staff Travel guides for holders of the RST Online Leisure Card
Staff travel card
Staff Travel guides for holders of the Staff Travel Card
Leaving railway employment
Understanding travel facility rules after leaving the rail industry
View all guides
Rail Staff Travel
rst@raildeliverygroup.com
020 7841 8274
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Railway Pensions
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0800 012 1117
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Europe and FIP
European rail staff travel information
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Eligibility of Family Members
Criteria for eligible family members
More RST
Useful Information
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Answers to common queries
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How we protect your data
Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
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Publications
- Approved Codes of Practice and Guidance Notes
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- - - WebFormConfPages
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pdf
D8893 Guide for widows and widowers v1 0
( pdf, 183 KB )
(874 downloads)
29th Dec 2025
pdf
D8891 Cal Sleeper RST Online booking Instructions
( pdf, 940 KB )
(1014 downloads)
14th Nov 2025
spreadsheet
RST_90032_Attica.xls
( xls, 106 KB )
(309 downloads)
13th Jun 2025
document
RST XX04 Non Cohabiting Partner Dec
( docx, 45 KB )
(4225 downloads)
01st Aug 2024
document
RST XX04 Non Cohabiting Partner Dec
( docx, 46 KB )
(2356 downloads)
01st Aug 2024
document
RST TI Report Form v5
( docx, 33 KB )
(3015 downloads)
02nd Aug 2023
document
RST XX08 IntCoup Duty
( docx, 56 KB )
(1003 downloads)
14th Feb 2023
pdf
RST_TI_Report_Form.pdf
( pdf, 300 KB )
(892 downloads)
11th Mar 2019
default
RST_XX31_DepSeason.html
( html, 40 KB )
(1075 downloads)
11th Mar 2019
pdf
RST_Additional_FIP_facilities_from_1_Jan_2019.pdf
( pdf, 610 KB )
(1427 downloads)
11th Mar 2019
pdf
RST_XX07_Annual_IHRRed_Proof.html
( html, 35 KB )
(1037 downloads)
11th Mar 2019
pdf
RST_XX14_Free_Ticket.html
( html, 35 KB )
(1097 downloads)
11th Mar 2019
default
RST_XX16_IoMSteam.html
( html, 30 KB )
(1088 downloads)
11th Mar 2019
default
RST_XX19_TfLPrivOyster.html
( html, 28 KB )
(1039 downloads)
11th Mar 2019
default
RST_XX22_QASDataCheck.html
( html, 36 KB )
(1255 downloads)
11th Mar 2019
default
RST_XX23_EmpTravelNotReqd.html
( html, 32 KB )
(944 downloads)
11th Mar 2019
default
RST_XX24_DepTravelNotReqd.html
( html, 34 KB )
(1161 downloads)
11th Mar 2019
default
RST_XX25_EmpNameChange.html
( html, 35 KB )
(1001 downloads)
11th Mar 2019
default
RST_XX26_DepNameChange.html
( html, 37 KB )
(1012 downloads)
11th Mar 2019
pdf
RST_PST_On_Oyster.pdf
( pdf, 10 KB )
(1165 downloads)
25th Nov 2016
pdf
RST_TI_Guidelines.pdf
( pdf, 316 KB )
(926 downloads)
25th Nov 2016
pdf
RST_90020_PO.docx
( docx, 248 KB )
(1404 downloads)
08th Nov 2016
pdf
RST_90030_Attica_Bari.xls
( xls, 164 KB )
(811 downloads)
08th Nov 2016
pdf
RST_90031_Attica_Ancona.xls
( xls, 61 KB )
(753 downloads)
08th Nov 2016
pdf
RST_XX02a_AddPartner.html
( html, 36 KB )
(1063 downloads)
08th Nov 2016
pdf
RST_XX02b_AddChild.html
( html, 41 KB )
(1146 downloads)
08th Nov 2016
pdf
RST_XX03_Partner_Dec.docx
( docx, 67 KB )
(1478 downloads)
08th Nov 2016
pdf
RST_XX04_New_Child_NoBC.docx
( docx, 66 KB )
(849 downloads)
08th Nov 2016
pdf
RST_XX05_ChildDec.html
( html, 45 KB )
(1166 downloads)
08th Nov 2016
pdf
RST_XX06_Housekeeper.docx
( docx, 82 KB )
(915 downloads)
08th Nov 2016
pdf
RST_XX09a_FIPCardRequest.html
( html, 29 KB )
(1152 downloads)
08th Nov 2016
pdf
RST_XX09b_IntCoupEmp.html
( html, 54 KB )
(1060 downloads)
08th Nov 2016
pdf
RST_XX09c_IntCoupFamily.html
( html, 55 KB )
(1656 downloads)
08th Nov 2016
pdf
RST_XX09d_NonFIPRequest.html
( html, 34 KB )
(898 downloads)
08th Nov 2016
pdf
RST_XX10_Replace_Cards.docx
( docx, 62 KB )
(1245 downloads)
08th Nov 2016
pdf
RST_XX11_Refund.docx
( docx, 83 KB )
(971 downloads)
08th Nov 2016
pdf
RST_XX12_RetiredDU.html
( html, 33 KB )
(915 downloads)
08th Nov 2016
pdf
RST_XX13_Child_Dec_No_Income.docx
( docx, 65 KB )
(827 downloads)
08th Nov 2016
pdf
RST_XX15_COA.html
( html, 31 KB )
(1045 downloads)
08th Nov 2016
default
RST_XX21_ChangeContDets.html
( html, 28 KB )
(880 downloads)
08th Nov 2016
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